| Posted by: CasinoNow at May 12, 2000, 10:42 am | | Topic: Need players help! Forum: Winner Online |
I disagree with this to an extent, but can also see your point about whether or not it is an administrative cost. When I go to my local casinos, for starters, I am not charged anywhere near that percentage for a cash advance. It is always a flat rate of $6 no matter what the amount of the transaction is, and if you are paying 30% I would suggest going to the bank to do the transaction first.
At any rate, in reference to the online casinos not charging the fee for processing those transactions, the simple fact is that they have no choice. If they could not accept credit cards they would be out of business, where as in the land based industry, the ast majority of money is either from cash brought in, or through ATMs. Credit Cards are a relatively small portion in the whole scope, mainly because of the fees. The fact is that online casinos aren't providing this as a free service, they are just doing it because if they tried to charge a fee for it, no one would ever make a deposit. They basicly hav... | | Read Entire Entry |
| Posted by: AamateurSleuth at May 12, 2000, 8:52 am | | Topic: Need players help! Forum: Winner Online |
Very interested in this topic. As a newbie to this site, let me toss in my 2cents worth.
The cost of doing business depends on how much they want you there. If they need your business, they will assume more of the costs.
If you want to play there bad enough, you will assume more of the cost. Either way, the policy should be CLEARLY state UP FRONT.
Those who don't do this, should suffer the same fate as land-based businesses who rip off customers.
I am also for using "group buying power" as a means to "get better deals" from casinos. After all, the percentage will always be in their favor anyway. This is a well-established practice for all interest groups.
Another "cost of doing business".
Another consideration is the ability of consumers from arious countries to come together and exert power, given the arious laws of the countries we live in. Is this a hindrance to anything already proposed?
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| Posted by: BingoSteve at May 12, 2000, 6:57 am | | Topic: Need players help! Forum: Winner Online |
I tend to agree with a $1-$2 fee for processing depending on where the money is sent. Make the processing fee based on the postal cost of the country were mailing it to. Also, I don’t believe that $0.35 to $0.50 is too much for processing. Also this prevents someone from withdrawing multiple times within a day. If they are going to get charge a little bit, this does reduce abuse.
I disagree about it being an administrative cost, because most casinos cover the cost of the credit fee which is a great administrative cost. If you were to use a credit card at a land based casino, the charge ery high rates to get cash advances (between 15-30%). So in a way, the casinos are giving a bonus by not charge service fees for credit cards. (But what other way do we have to get money also).
I just think if you are going to charge a small processing fee for withdrawals, then it should be done in a timely manner, and not 2-3 weeks, or like 3-5 days.
Sincerely,
BingoSteve
[Thi... | | Read Entire Entry |
| Posted by: CasinoNow at May 11, 2000, 5:08 pm | | Topic: Need players help! Forum: Winner Online |
I would tend to agree with this. Many sites I have seen made no mention of the costs of withdrawals, while others state the costs right up front. The bad thing is that if it is not posted on the website or in the help files, then there is no way of knowing how much you are going to be charged until you actually make the cash in. Imagine making a $40 withdrawal and getting charged a $10 fee for check processing. That's 25%. Granted, this may not be a typical example of a cash in request, but even so, imagine cashing in $100 and getting charged $10. That's still 10%. There is no reason for a site to charge such outrageous fees. A couple of dollars is more than enough to cover printing and mailing costs, and in theory, it should not be the responsibility of the players to even pay those costs in the first place. Those are administrative costs, and should be covered under the profits generated by the casinos.
Jerry Garner
CasinoNow Gaming Resource Center
http://www.casinonow.net
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| Posted by: babe at May 11, 2000, 4:09 pm | | Topic: Need players help! Forum: Winner Online |
My wish list, some of which have already been posted.
Percise deposit and withdrawal information. This should include the different options and associated fees. I have seen sites where you don't find out that there is a fee until you cash out, or it's not mentioned at all. These rules should be stated on a page that all can see when reviewing a site for the first time. Also, when the cashins are processed and stick to it.
Rules and payout schedules that one can look at before signing up. Rules on games like blackjack and baccaret are so often incomplete.
Bonus rules that are not ambigious.
The change of rules that CasinoNow posted above is a great idea.
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| Posted by: BingoSteve at May 11, 2000, 3:27 pm | | Topic: Need players help! Forum: Winner Online |
OK, first thing is this $15 million paid out. Yes, it is based on every win, and not the amount sent. Sorry but all casinos online and land base post it this way.
Now saying they have Las Vegas Odds, is not always a good thing; because Las Vegas Odds only requires a 75% payback on Slots. This 98% payback is bogus to say the least, because it is always based on progressive machines, and when the progressive prize is won, that is when the full 98% kicks in.
Subject on withdrawals should be address more. Most casinos are not actually processing credit card, but using a third party. So just like we do, we have to inform them of the credit, and it is their responsiblity to credit the credit card. Now for balances over the amount you deposited, I am not against a $1 handling fee to process, and cover postage, but not this $10 or higher I see at times. Like use, do a check run on Tues, and Friday to insure a speedy payback. Yes if you cash out after the cutoff on Friday, you most likey wouldn... | | Read Entire Entry |
| Posted by: CasinoNow at May 11, 2000, 2:58 pm | | Topic: Need players help! Forum: Winner Online |
Speaking of dishonesty with total payouts....When I go to a site and see a claim like "Over $15 Million paid out since January" or something similar, I have 1 question. Is this the amount of money that have actually sent out to the players, or is this counting every bet won on the games during active play. The two ways of coming up with the figure are completely different. If it was $15 million actually sent out in checks, that may be more impressive. But if it was really $15 million consisting of all of the bets the players won, and then lost again on the next hand, the number is a bit misleading (although it could technically be true).
Jerry Garner
CasinoNow Gaming Resource Center
http://www.casinonow.net
Quote: Originally Posted by Kyla:
Okay April...good ideas. We will work on those also...including not making false statements. The payout percentages are not calculated on some sites, the way we perceive they should be. Just like when they list total payouts... | | Read Entire Entry |
| Posted by: CasinoNow at May 11, 2000, 2:54 pm | | Topic: Need players help! Forum: Winner Online |
Also, in reference to bonuses, if they are time sensative...for example, from Midnight Friday to Midnight Sunday, they should be required to post the geometric time that the bonus is operating under. How many times have you seen someone complain that they didn't receive a bonus, and then the casino replies with the old line that they didn't deposit during the appropriate hours.
Jerry Garner
CasinoNow Gaming Resource Center
http://www.casinonow.net
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| Posted by: Kyla at May 11, 2000, 2:47 pm | | Topic: Need players help! Forum: Winner Online |
Okay April...good ideas. We will work on those also...including not making false statements. The payout percentages are not calculated on some sites, the way we perceive they should be. Just like when they list total payouts for the month...crossing lines of "dishonesty". We want all of this cleared up also. So, I will take note. And you are absolutely right about the customer service. We will overlook some human error, some occasional lapsed time frames...we are like anyone else...just be HONEST. Players don't hang with a casino because their bonus came in ONE hour rather than needing 24 hours. They hang with them for clearly stating they are busy and may need 24 hours. And keeping in touch re payouts, etc. If a casino (and NONE should)..need TWO MONTHS to send your dang check...they should at least keep in contact with you and let you know they aren't really screwing you. I don't know about you guys, but I tend to hit the "panic button" when weeks go by with no replies to emails, o... | | Read Entire Entry |
| Posted by: April at May 11, 2000, 2:24 pm | | Topic: Need players help! Forum: Winner Online |
OK Kyla, I am trying to think straight here. I think the casinos should be more clear regarding percentages or payouts. If they are going to say "Las Vegas Odds", we know that means nothing but newbies may think 98% or something. Some casinos, like Sands, list the odds for the last month. Some list the payout of the machine on the machine like Slotland. I don't think casinos should make comments that aren't real or are misleading. Have facts to back it up if someone asks, even if they don't put it on the web site, they should give you this information if you email them.
Also, they should state under their "support" if it is going to take them a while to get back. If it takes a day and someone thinks they will get a response within the hour (some casino's get back in minutes), then they should state it. i.e. We have 24 hour customer support but due to the olume, we may not get back to you within the hour. If you need a quicker response, please call our 800 number at 1-800 ..... | | Read Entire Entry |
| Posted by: BingoSteve at May 11, 2000, 1:35 pm | | Topic: Need players help! Forum: Winner Online |
I would be more then happy to help.
I have been focusing on trying to improve customer service to the online gambler.
We have been working on a way to improve the withdrawal speed, so people will not have to wait a long period of time. And not to charge $20-$40 for quick withdrawal.
So, I would be more then happy to help you, because it could help me for when we go live.
BTW: We are hoping to go live in early August. I will keep you all updated on my progress, and let you know the site. But some of you may already know it.
Take care and hope I can be of some help.
Sincerely,
BingoSteve
[This message has been edited by BingoSteve (edited 05-11-2000).]
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| Posted by: Kyla at May 11, 2000, 11:52 am | | Topic: Need players help! Forum: Winner Online |
great idea, Jerry. I was waiting for someone to come around to that one, especially when it applies to bonuses as many say "subject to change at any time"...and a few of us have been caught between downloading and signing up only to find out "the change" took place. That is a waste of time and disk space. Thanks! Any others??
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| Posted by: CasinoNow at May 11, 2000, 11:42 am | | Topic: Need players help! Forum: Winner Online |
How about this....should they decide to revise or change any of their Terms and Conditions, they have to post a copy of the new terms 3 business days in advance for players to iew, as well as sending an email notification to active accounts to notify them that terms and conditions are being revised, and to list a url where they can read the new terms. This will give players a chance to get their accounts in order if they do not approve of the new conditions.
Jerry Garner
CasinoNow Gaming Resource Center
http://www.casinonow.net
Quote: Originally Posted by Kyla:
We are drafting up a "code of ethics" that we would like the casinos to adhere to. This would include anything like: including complete and clear promo rules on the website, emailing confirmation of deposits/withdrawals within a specified timeframe, things like this....mine personal one will be disclosing the email address of the ecash company for cashins, as a newbie I went through the casino to request... | | Read Entire Entry |
| Posted by: Kyla at May 11, 2000, 10:06 am | | Topic: Need players help! Forum: Winner Online |
We are drafting up a "code of ethics" that we would like the casinos to adhere to. This would include anything like: including complete and clear promo rules on the website, emailing confirmation of deposits/withdrawals within a specified timeframe, things like this....mine personal one will be disclosing the email address of the ecash company for cashins, as a newbie I went through the casino to request this and it never happened. Think like a new person and the things they need to know UPFRONT in case they are unaware of forums, etc. But need reasonable suggestions also in behalf of the casinos. Okay....get posting here...you guys are on the ground floor representing the gamblers and trying to avoid problems before they start. Thanks for the input!
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