| Posted by: The Original Mary at June 15, 2002, 2:01 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
No sleight intended for newbie players, but it doesn't take a rocket scientist or a serious bonus hound to sign up at one casino, get a bonus, and decide to sign up at the sister casinos--
especially after getting promotional email to do so, with no notification anywhere that it will be frowned upon.
I think the casino paranoia about bonus hunters coupled with the insistence upon marketing using bonuses is probably burning the customer base. What happens to the players who sign on, make a small deposit to test the site's honesty, cash out a win...and then discover the site is not honest? Well, that's it for online gambling.
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| Posted by: AmateurSleuth at June 15, 2002, 10:27 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
KX,
Unfortunately, it is true that one is tempting fate to win too much at some casino operations!
But how are players to know this? Everyone of the millions of online gamblers are not so sophisticated about these things. Why should they have to be?
Newbie gamblers take these things at face alue, and they should be able to do so.
E-Processing handles one of the most "high profile" groups of MGS casinos. Their methods cast a pall over all of the other MGS who do not have a problem with players using all of their casinos' promotions.
As I stated before, Fortune Lounge is a good example of this. They encourage players to use all of their casinos' promotions. A player having played at Fortune Lounge, would naturally assume they would get the same high quality of service when going to another operation like the Colosseum Group.
That's not so hard to understand! Players have to make demands to be heard.
E-Processing's response here is p... | | Read Entire Entry |
| Posted by: KX at June 13, 2002, 2:41 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
AS; I get the feeling you donīt read what I write before u answer
I have exactly the same opinion as you do regarding the T&Cs. They SHOULD honor their rules! That is a basic demand. Still we KNOW that lots and lots of casinos donīt do this! Therefore itīs stupid to make challenges you donīt need to do. Thatīs all Iīm saying.
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| Posted by: AmateurSleuth at June 13, 2002, 1:59 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
You see, one of the requirements to play at their casinos is not an IQ test. They don't require a player to be smart. Just come forward and risk you money according to their Terms and Conditions.
Nowhere in there does it say a player should not play all seven of their casinos in seven days!
They hold the players to a strict construction of their rulse. Why should they not be held to the same standard!
As players we must demand a higher standard of conduct from casinos. They are handling out money!! We have every right to demand they are accountable for their own rules.
This group has rules that are hard enough to meet. When a player, who didn't even use a credit card, so there is no question of a chargeback, meets those standards and still is not paid, then there should be an uproar.
E-Processing is not to be commended for anything. I say they are no better than CROOKS themselves.
Pay this player's WINNINGS!! NOW!!
AS
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| Posted by: scaven at June 13, 2002, 6:51 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
In the world of online casinos where we HAVE to play by casinos rules, which they make, why would ANYONE play at 7 different casinos in the SAME group in a one week period?
in a different environment, such as a law regulated country (like the US) , this is a risk you could take because you have a recourse, but did anyone really expect for this guy to be able top pull this off?
now this is not saying the casino is right, because they did not follow THEIR rules, but YOU HAVE TO BE SMARTER THAN THAT!! that is why the T&C alway say "casinos decision is final"
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| Posted by: Nifty at June 13, 2002, 6:41 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Hiya Trisha
The point I was trying to make is that there are good ways to handle these situations and bad ones. I gave an example of Fortune Lounge because they treated me with some respect and didnt automatically label me a bonus abuser and lock my account/s.
Its a bummer for the person who started the post because, as it turns out, they are actually NOT considered a bonus abuser by the Casino. In this case, the Casino should pay that player BOTH their winnings and their deposits now that they have been "cleared" of any wrongdoing. Mind you, this post and all the public discussion could have been avoided if there was a mechanism for informing the player and allowing them to respond to any suspicions that the Casino raises.
As I said, give everyone a chance to explain and if they are bonus abusers or cheats then throw the book at 'em. If they arent, then do the right thing and pay them what they are owed.
Cheers
Nifty
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| Posted by: KX at June 13, 2002, 2:50 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
AS; They do indeed invite you but donīt try making a connection between logic and the Internet casino business... I do agree (as earlier said) that it SHOULD not be a problem to sign up at all casinos and play their bonuses but the fact is that it is.
Check out for example some of the RTGs were they wonīt let you take advantage of the bonus at all their casinos. Check Crypto who makes it harder and harder the more casinos you sign up to (temporary pin doesnīt work anymore and permanent pin takes forever, if itīs sent at all).
The average gambler wonīt sign up with seven different casinos in one group during one single week. I understand that this makes casinos suspicious. There is no loss in letting some time go between signing up and meanwhile play at casinos belonging to other groups.
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| Posted by: Nifty at June 13, 2002, 1:49 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
This is a real bummer.
The whole idea of locking accounts right from the start and having no set process for the player to protest his/her innocence is unpleasant IMO.
Once I played a bonus at Fortune Lounge, and didnt meet the wagering reqs. I thought it was 5x and it was actually 8x, and this was my mistake for misreading the T&C's. An honest mistake. Did they lock my account?. NO. They sent me a ery nice email saying that they had put my whole cashout amount back into my account and said that once I finished the wagering reqs they would be happy to process any cashouts I make.
Now THERE is the way to do it.
Innocent until proven otherwise...and the right of appeal are basic rights that every person should have. That being said, if they ARE guilty then lock 'em out and tell your business associates so they dont get stung as well....no problem with there here.
Hope it turns out OK for ya!
Nifty
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| Posted by: Jetset at June 13, 2002, 1:00 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
I agree with the above post, and I also believe that poster magnek asked some ery pertinent questions earlier in this thread regarding negative database entries and the arbitrary nature of these ehicles in online gambling.
These are unfortunately questions which have been asked before - without success because the answer is clearly that tenets of fair treatment and basic rights of defence are being routinely trampled on in this business, and those responsible have no rational excuse for doing so.
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| Posted by: Woody0 at June 12, 2002, 8:04 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Quote: Originally Posted by Superjerk:
[B]The situation is getting resolved and it looks like I may get paid
Dear xxx,
Thank you for contacting us.
Please be informed that after a routine investigation the
security department decided that your purchases can be paid
out. There is a line that connects you to other clients
connected to high risk database, and this was the reason
why we did not pay your winnings strait from the beginning.
The email you received previously was sent as mistake and we
apologise for the inconvenience the incorrect information
have caused you.
If you need any other information please do not hesitate to contact us.
Kind Regards
Irena
B]
Superjerk,
Simple refund of purchases is not sufficient if indeed you met their conditions putting your money at risk. The email says "security has decided that your purchases can be paid" while your connection to other... | | Read Entire Entry |
| Posted by: Superjerk at June 12, 2002, 7:10 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Nah, they said no winnings in email and they send payments ia paypal
Quote: Originally Posted by Trader 1.1:
Superjerk, are you sure they intend to keep your winnings? It is standard industry practice to return only your deposit to your credit card. Winnings are sent out by check, wire, or other means. These always take a little longer.
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| Posted by: MrWolf at June 12, 2002, 2:55 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Quote: Originally Posted by Superjerk:
Please be informed that after a routine investigation the security department decided that your purchases can be paid
out. There is a line that connects you to other clients connected to high risk database, and this was the reason
why we did not pay your winnings strait from the beginning.
[This message has been edited by Superjerk (edited 06-12-2002).]
Superjerk,
Glad you're getting paid here but quite frankly the whole thing stinks. Funny how the "routine investigation" wasn't so routine until you posted in this public forum. Amazing how a little bad publicity can set the wheels in motion.
And what the heck does "a line that connects you to other clients connected to high risk database" mean?
Slotski. Not sure I agree with your statement: "Thanks for caring enough to straighten this out E-processing!"
They obviously didn't care until the bad publicity started, and it... | | Read Entire Entry |
| Posted by: Superjerk at June 12, 2002, 10:05 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
The situation is getting resolved and it looks like I may get paid
Dear xxx,
Thank you for contacting us.
Please be informed that after a routine investigation the
security department decided that your purchases can be paid
out. There is a line that connects you to other clients
connected to high risk database, and this was the reason
why we did not pay your winnings strait from the beginning.
The email you received previously was sent as mistake and we
apologise for the inconvenience the incorrect information
have caused you.
If you need any other information please do not hesitate to contact us.
Kind Regards
Irena
[This message has been edited by Superjerk (edited 06-12-2002).]
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| Posted by: AmateurSleuth at June 12, 2002, 9:36 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
First of all, I take exception to KX's statement that signing up with all of the casinos within a group is asking for trouble.
In this case, Superjerk apparently knew he was doing this. But, so what? They INVITE players to play at their operations, rather than spending their money somewhere else. I
Fortune Lounge and Sunny Group are examples of groups encouraging players to sign up and play at their sister sites, with no problem. It should not be a problem.
I have accounts at all of them, and play at Floridita and Grand Hotel from time to time.
Another thing is E-Processing claiming the right to keep anyone's deposit. They are worried about "High Risk" players, but have put themselves in the same category, being a "High Risk" group of casinos to play.
Casinos seem to assume that everyone is a criminal if any misunderstandings occur. Often, new players have no idea of the "intricacies" involved in online gambling. I know I didn't ... | | Read Entire Entry |
| Posted by: babe at June 12, 2002, 8:47 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
E-Processing services:
Your statement on a promo abuser being one who cashes in before meeting the wagering requirement. Of course, in a case like this a player is not entitled to a bonus, but isn't it possible that the player didn't realize that the requirments weren't fulfilled through a mistake by the player in the calculation of the amount wagered? It happends. I've done it once or twice. Instead of labeling such a player as a abuser, why don't you just return the money to the players account with a polite email saying that the requirments have not been met?
I've said this before. A casino should never keep a players deposits nor the winnings. Keeping the bonus is another issue and may or may not be justified depending on the situation.
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| Posted by: magnek at June 12, 2002, 8:26 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
E Processing Services,
Is it true that you did in fact send this email to the poster?:
"Please note that as your account have been all locked because you are an high risk Player, the management has decided not to refund the cashin nor the purchases"
if so then I have some questions:
1) Do locked out players ever have a chance to defend himself against being labeled high risk?
2) What right do you have to keep anyone's deposit? You may have a legitimate excuse to seize bonuses and/or winnings, but certainly not the deposit. You cannot claim one's deposit based on the loose definition of abuse by YOUR managers.
3) Is it possible for a player to be mistakenly labeled? With no appeal or independant mediation, I feel the players are at your mercy.
4) Do you consider signing up at every sister site in a short time to be abusive? This seems to be encouraged on the websites themselves and through email invitations which arrive daily after signing up for ... | | Read Entire Entry |
| Posted by: gc at June 12, 2002, 8:06 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
I think everyone here is missing what has really happened. I don't doubt that he won in 6 and lost all at 1. What I do seriously doubt is that he satisfied these ridiculous casino's Terms & Conditions. Nobody is going to satisfy these conditions at 6 out of 7........NOBODY!!! I've avoided these casinos because of these stupid T&C's:
To cash in your original purchase and bonus you must have in your account at least the original amount purchased plus double the bonus.
EXAMPLE:
$70 initial purchase = $70 match bonus + $10 sign up : Cash-in will only be possible for winnings of at least $230. ($70+$140+$20) If your first purchase was made with Firepay, Paypal or NETeller, you will have received an extra $20 bonus. In that case, $100 initial purchase = $70 match bonus + $10 sign up + $20 paypal, firepay or NETeller bonus Cash-in will only be possible for winnings of at least $300. ($100+$140+$20+$40)
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| Posted by: Got2Bet at June 12, 2002, 7:48 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Thanks, Slotski. Trust me, it's worth it because everyone benefits when there is a good understanding between both sides. Plus it's not much effort required on my part.
FWIW, I have nothing to do with the fact that e-processing has come here - but I appreciate the fact that they did and are willing to address the issue.
------------------
Spearmaster
Got2Bet - Online Gambling News and Information
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| Posted by: Woody0 at June 12, 2002, 7:29 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
M'm,
I suspected there might be more to this than met the eye. Good to have the response from E-Processing and I hope this is resolved to everyone's satisfaction.
I played this casino group over a short time period and even recommended doing so, since they are high risk bonuses for the player with the double your bonus or lose it all conditions. Worth the gamble though, especially if you spread the risk.
[This message has been edited by Woody0 (edited 06-12-2002).]
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| Posted by: slotski at June 12, 2002, 6:57 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Thank you e-processing services for responding. Also, thank you for explaining what the terms "high-risk player" and "promo abuser" mean to you.
The definitions you state are ery fair. I now am positive that i am not a high risk player or a promo abuser to e-processing.
Superjerk, get in touch with them asap. Looks like they want to do the right thing and if so, it will save having to do OPA complaint.
I also agree that the casinos certainly have the right to ask me "not to come back" as long as they pay what is owed, both deposits and winnings.
I know it shouldnt come to this but at least they are being responsive.
Good luck Superjerk, I feel confident you will be paid.
ps- Spear- thanks for keeping communications open w/various MG sites so they will hopefully learn what is cool and what is not in these situations. Having that connectiion is ery important to all of us.
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| Posted by: e-Processing Services at June 12, 2002, 6:14 am | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Dear Superjerk
I can find no record of your query on our mail system, and you have not posted your account details here for us to follow up on. Please email Cashier@eprocessingservices.com with the details regarding this matter and we will follow up on it immediately.
For the record, a High risk player is a player known to have charged back, disputed charges, committed financial or identity fraud at one of our client sites. A Promo Abuser is a player who either signs up multiple times to get free sign on bonuses, or who fails to meet the wagering requirements of a promotion before cashing in.
Thank you
e-Processing Services
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| Posted by: Jetset at June 11, 2002, 9:06 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
I agree with Dirk - if they are going to lock you out that is their prerogative, but they first need to settle up with you in full on your deposits and any winnings prior to the lockout. Anything else is unfair and unacceptable.
But heed Dirk's other advice, too - don't start a trashing campaign until you have given OPA and maybe GG a chance to resolve this to your satisfaction.
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| Posted by: dannyseg at June 11, 2002, 8:51 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
All I can say about this is - keep fighting them superjerk!
Crap like this makes me so anxious for Las Vegas to go online and wipe these shady thieves out of the industry. Right now online players are not only risking their money playing games like blackjack, but they are immediately risking their deposit by playing at any online casino because it seems that you never really know if a casino is going to try and pull a stunt that will involve stealing your money. If deals are advertised, why should you not play them? If you see more than one, why should you not play as many as you want until there are none left to play? If casinos over-extend themselves by advertising deals to players and then fail to pay them, something is wrong. If a casino cannot keep up with its competition without cheating its own customer base, then it should be put out of business. On to the OPA and failing that option on to court superjerk!
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| Posted by: Superjerk at June 11, 2002, 8:35 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
I was polite at first.. It did not get me anywhere. Then after a few emails I made some threats...
I am a student at University. I dont make that much money, so as you can probably see, this is a huge deal to me and it makes me scared. I probably shouldnt have played in the first place, but I won so that is why I played at the others.
I have written emails, but they keep on pushing it off. Here is an example:
Dear Superjerk
Thank you for contacting E-Processing Services.
We would like to inform you that your e-mail was forwarded to the relevant
departmen and you will receive a reply as soon as possible.
Kind regards
Jo
I have received 3 different emails like this one. I will go to the OPA webpage and see what I can do there. I am ery appreciative of everyones support and help.
Thank you...
[This message has been edited by Superjerk (edited 06-11-2002).]
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| Posted by: Got2Bet at June 11, 2002, 8:25 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Quote:
Please note that as your account have been all locked because you are an high risk Player, the management has decided not to refund the cashin nor the purchases.
This is not on. I suggest you immediately let them know that if purchases are not refunded you will be taking much stronger action.
I'm starting to get tired of seeing this type of BS. I cannot believe that this is still happening.
------------------
Spearmaster
Got2Bet - Online Gambling News and Information
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| Posted by: Dirk_Dangerous at June 11, 2002, 8:23 pm | | Topic: Colosseum, Floridita, Royal Plaza etc.. NOT PAYING deposits or winnings Forum: Winner Online |
Does anyone know how long it will take for them to take action?
Before you file the complaint, I want to ask. Have you emailed this group and politely but firmly demanded the return of your funds? If not, I would do that before filing a complaint with the OPA. Try to work it out with the casinos, and then use the OPA as a last resort
If you file an OPA complaint, you will have to be patient. These things take time. Fill out the complaint form and let the OPA do their thing. It will probably take 2 weeks or more (possibly less, but probably not).
Refrain, from making XYZ Casino sucks kind of posts.
Note that the OPA can only do so much. Just because you've filed a complaint does not mean it will be resovled. It only means the OPA will try to have the matter resolved.
Good luck.
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