| Posted by: GregoryH at April 28, 2003, 4:37 am | | Topic: Risk Sentinel Forum: Winner Online |
Sorry ... due to extreme paranoia generated by these folks I decided to delete my message.
[This message has been edited by GregoryH (edited 04-28-2003).]
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| Posted by: Mrracetrack at April 24, 2003, 1:43 am | | Topic: Risk Sentinel Forum: Winner Online |
Sarah stated;
"All decision making as to whether an account is locked or blocked is in the hands of the individual casinos"
That, Sarah, is the EXACT OPPOSITE of what I was told.
When I complained to management of the RiverBelle casino about the lack of professionalism exhibited to me,by ProcCyber, in dealing with my situation,
I was told that "The RiverBelle will abide by any and all decisions made by ProcCyber regarding your account".
Since you chose to completely ignore everything I posted, without even the courtesy of an acknowledgment of my post,
It is pretty obvious to me, and I'm sure
many others here, that the large amount of complaints and problems ProcCyber is famous for, will continue to rise.
You also stated... "Our aim is to improve risk management techniques so that everybody benefits casinos from an improved trading environment and consumers from a safer and more secure experience."
ProcCyber h... | | Read Entire Entry |
| Posted by: Gamerz at April 24, 2003, 12:52 am | | Topic: Risk Sentinel Forum: Winner Online |
Ok, so Sarah, are you saying that you will only share a database of fraudulent players, and not bonus hunters or what some casinos may deem "advantage players"?
In the case of "Risk Management", or loss prevention, I feel that is acceptable. Crooks should be skewered and roasted on an open fire...all of them, including some of the casino operators out there. See, it works both ways.
A business protecting it's assets is not noteworthy, but a business who is unscrupulously divulging personal information, playing habits, bonus play, advantage play, is simply iolating customer privacy. This market will not stand for it...I promise you. So if it's anything other than risk management, it had better be rethought before a fatal mistake, business speaking, is made.
Taken from their site:
<<
The RiskSentinel team manages the central negative database. It is an option - only clients willing to make data available for the database will be allowed t... | | Read Entire Entry |
| Posted by: Sarah at April 24, 2003, 12:30 am | | Topic: Risk Sentinel Forum: Winner Online |
I appreciate there is a ery high level of frustration here. However, as I have mentioned before RiskSentinel is a Risk Management product. All decision making as to whether an account is locked or blocked is in the hands of the individual casinos.
We have designed a product whose single purpose is to deal with fraudulent transactions, bonuses are not part of our brief. Our aim is to improve risk management techniques so that everybody benefits casinos from an improved trading environment and consumers from a safer and more secure experience. As the saying goes time will tell.
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| Posted by: Mrracetrack at April 23, 2003, 4:04 pm | | Topic: Risk Sentinel Forum: Winner Online |
Posted above...
"Mrracetrack will be along soon to give the thumbs down to Proccyber,so i had better be quick."
Sarah,
Thank you for taking the time to post in this forum. As stated above, I have strongly
criticized ProcCyber many times on this, and other boards.
Many of the problems associated with ProcCyber are due to the incompetence, and
lack of civil communication, displayed by the arious departments of Proccyber.
Feel free to look up "Mrracetrack" in your files, and perhaps you can explain to me the reasons that I was locked out of all my ProcCyber handled accounts. No chargebacks,
no complaints from the casinos, just ProcCybers inability to correct a minor problem.
The "solution" ProcCyber chose to solve this minor problem, was to lock me out of all accounts, and have no further discussion about it.
I have seen nothing over the past 2 years, since this occured, to lead me to believe that Pro... | | Read Entire Entry |
| Posted by: Sirius at April 23, 2003, 3:19 pm | | Topic: Risk Sentinel Forum: Winner Online |
Something I've never understood is why so many Microgaming casinos that use Proc Cyber Services now ask for confidential documents from players to be sent direct to the casinos. Proc Cyber Services should be the only people to handle this. Microgaming don't seem to check into licensees much.
Why do people have to send documents more than once covering casinos using Proc Cyber Services. I'm not sure who actually has access to the documents. Maybe only Proc Cyber Services does but players seem to have to send them for each casino so it doesn't make much sense.
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| Posted by: bonuslover at April 23, 2003, 11:22 am | | Topic: Risk Sentinel Forum: Winner Online |
It seems to me that all MG are one way or another related to Proccyber. Up to this point, all checks I received are issued by Proccyber. I definitely do not agree with their business practices but I do think boycotting Proccyber is impossible. Unless if you alue RTG or Playtech more than MG.
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| Posted by: Sara at April 23, 2003, 11:03 am | | Topic: Risk Sentinel Forum: Winner Online |
Sarah,
Your group has NOTHING to do with combating outright fraud and everything to do with combating bonus hunters. Trouble is, since your group doesn’t specifically define bonus hunting – you leave this up to individual casinos – your existence serves no purpose except to use as an excuse for casinos to deny players bonus withdrawals.
For three months, I waited for Vegas Towers to pay me. During this time my account was locked and I was basically treated like as criminal. The only information I could get was that the security department (Risk Sentinel?) had detected suspicious behavior on my part and NOTHING could be done to reopen my account and/or pay me. There was no attempt by Vegas Towers to contact me and had I not been so diligent in my collection attempts I’m sure I never would have been paid.
I want to be specific on two points. One, there was no outright fraud on my part. I’ve never done a chargeback and have never been a ictim of identity theft. I’ve never complai... | | Read Entire Entry |
| Posted by: Sarah at April 23, 2003, 7:51 am | | Topic: Risk Sentinel Forum: Winner Online |
I appreciate you point, my initial comment would be our clients are putting alot of work into continually improving the consumer experience.
Mistakes are made of course, unfortunately thats what makes us human. I would like to think the common goal between all our clients and the product team here is to provide a professional service that continues to get better.
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| Posted by: magnek at April 23, 2003, 7:48 am | | Topic: Risk Sentinel Forum: Winner Online |
I do not believe for a second that this is only about fraudulent credit cards and stolen identities. That is the answer proc cyber always gives concerning their blacklists. Getting on this list is easy and any casino manager can put you there. Getting off it is almost impossible.
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| Posted by: joeyl at April 23, 2003, 6:57 am | | Topic: Risk Sentinel Forum: Winner Online |
Reread my post & it felt pointed.Sorry,i am curious and concerned and it came out wrong.
Negative databases give me the creeps.
Mostly because of the lack of recourse for the ones that are rejected.
What are Sarah's thoughts as the manager of this firm on casino's that act retroactively?
Blocking people from future comps and stopping players that win too much cannot be argued against.It's just when a player finds out after a cashin they are for the boot and have their winnings and comps taken away after the fact.
Will you scrutinise casino's use of your tools and hold them to a level of professionalism worthy of your product?
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| Posted by: Sarah at April 23, 2003, 6:38 am | | Topic: Risk Sentinel Forum: Winner Online |
It is as you described it an art not an exact science. As a product team we offer all kinds of training to assist clients to educate their staff to the fullest extent.
Many of our clients have taken advantage of this training. At the end of the day promoting human interaction and communication we hope will enable clients to offer a more personal and effective service rather than just clinical computer decision making alone.
It is a recent product, as team we are working with our clients to improve risk management techniques to ensure everybody benefits. Casinos from an improved trading environment and consumers from a safer and more secure experiance.
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| Posted by: joeyl at April 23, 2003, 5:51 am | | Topic: Risk Sentinel Forum: Winner Online |
Mrracetrack will be along soon to give the thumbs down to Proccyber,so i had better be quick.
Have skipped through the site.
What type of industry knowledge does a risk operator need?
Also your risk operators may well be cautious people but you'll be putting this info onto someone who may well not be so level headed.Some casino people are insane.
The telephone conversations with potential ip's/fraudsters must provide some lateral comedy.Let alone the inconclusivity.Surely this is not an exactive art.
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| Posted by: Sarah at April 23, 2003, 5:27 am | | Topic: Risk Sentinel Forum: Winner Online |
As with everything in this product Joey, it is really up to the casino:
A) how they react to the information they are provided with.
B) what they choose to tell their consumers.
I don't mean to sound unhelpful but the answer is sometimes yes, sometimes no, its up to the individual client.
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| Posted by: joeyl at April 23, 2003, 5:22 am | | Topic: Risk Sentinel Forum: Winner Online |
Quote from the site.
""Once at the ClearCommerce engine the transaction is put through a number of pre-defined rules, the results of which will be one of three possibilities: Accept, Reject or Review. These results are reported to the Merchant and, in turn, to the consumer""
Do rejects get recourse?
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| Posted by: joeyl at April 23, 2003, 5:12 am | | Topic: Risk Sentinel Forum: Winner Online |
Hello Sarah.Proccyber people are rare here.
Have'nt got past the nueral engine yet. @)
Once the engine has learned someone is not wanted ia the scoring,is that individual informed of such with a right of reply/appeal.
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| Posted by: Sarah at April 23, 2003, 4:58 am | | Topic: Risk Sentinel Forum: Winner Online |
Sara, you may misread our product information - firstly the aim of RiskSentinel is to prevent the fraudulent use of credit cards and individuals data. This is in order to protect the innocent ictim whose credit cards and / or identity has been compromised as well as protect our clients trading environment. As I am sure you are aware Identity theft is one of the fastest growing crimes worldwide, and can certainly be frightening for ictims.
We have many clients and are adding new ones daily. Each client is carefully screened to ensure they meet all necessary professional standards, including data protection.
I can assure you that all our casinos are ery protective of their consumers information and all information is kept at casino level. It is always the decision of the casino how they wish to react to a consumer, we as a Product provider cannot and would not make decisions for our clients.
If casinos do require to share any information it would have to be on strictly agreed a... | | Read Entire Entry |
| Posted by: NewbieDoobieDo at April 22, 2003, 4:01 pm | | Topic: Risk Sentinel Forum: Winner Online |
LOL ... as a player you have "rights!!" Now THAT'S funny. We have rights .... yea, right.
Quote: Originally Posted by Sara:
As a player, I have the right to know who has access to my confidential records. I also have a right to know what these records reflect.
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| Posted by: Clayman at April 22, 2003, 8:24 am | | Topic: Risk Sentinel Forum: Winner Online |
Quote: Originally Posted by Sara:
I just learned that Proc-Cyber offers a new service called Risk Sentinel (http://www.risksentinel.com). This service shares data across all PC linked casinos (95% of Microgaming) and keeps both a negative database as well as arious other historical type databases. To me this is a ery disturbing development.
As a player, I have the right to know who has access to my confidential records. I also have a right to know what these records reflect. For Proc-Cyber to share this information without my permission is a HUGE iolation of my rights and their (the individual casinos that collected my information) privacy terms.
Microgaming is quickly becoming the Evil-Empire of online gaming and I for one will continue to boycott ANY MicroGaming powered casino!
I wonder how CON does this
"For clues about how to show customers a better time, company marketers comb a database with detailed betting histories and biographical information... | | Read Entire Entry |
| Posted by: Sara at April 22, 2003, 7:35 am | | Topic: Risk Sentinel Forum: Winner Online |
I just learned that Proc-Cyber offers a new service called Risk Sentinel (http://www.risksentinel.com). This service shares data across all PC linked casinos (95% of Microgaming) and keeps both a negative database as well as arious other historical type databases. To me this is a ery disturbing development.
As a player, I have the right to know who has access to my confidential records. I also have a right to know what these records reflect. For Proc-Cyber to share this information without my permission is a HUGE iolation of my rights and their (the individual casinos that collected my information) privacy terms.
Microgaming is quickly becoming the Evil-Empire of online gaming and I for one will continue to boycott ANY MicroGaming powered casino!
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