| Posted by: Jetset at October 2, 2003, 5:27 am | | Topic: Chartwell. Carib Sunshine Casino. What Happened? Forum: Winner Online |
That would have been Mitch or Mitchnik I guess, KX. I had extensive dealings with him too whilst he offered excuses and professed to be working on the owners to get our people paid out.
Then he handed us off to this creep Lymenstone because the casino management had allegedly changed, and that was the last we heard from him.
I'm with Spear on this - in today's industry these people have to follow the lead of the big providers like Microgaming and Cryptologic and accept at least some responsibility to assist players left stranded by failed casinos using their software.
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| Posted by: KX at October 1, 2003, 9:45 am | | Topic: Chartwell. Carib Sunshine Casino. What Happened? Forum: Winner Online |
Quote: Originally Posted by Jetset:
Both the 'Meister and I had a go at Chartwell people during the Montreal conference but we didn't really get too far.
Bryan will speak for himself, but in my case I pressed Dave Acorn who is a VP at Chartwell and in effect he shrugged the problem off on the grounds that their policy remains "hands off" when it comes to failed casinos and they will accept no responsibility.
He did comment that Carib had been owned by a gaggle of lawyers, and that Chartwell had also been taken for a ride and was seeking those responsible.
I've tried several email approaches to the corporate HQ in Canada, too but it seems they don't answer emails with problems in the content!
Six Gun went through a management change which resulted in a few cases I was assisting being switched to one J. Lymenstone who would never give anything but a hotmail address for God's sake. He made all sorts of promises to pay the five or six players I was hel... | | Read Entire Entry |
| Posted by: Got2Bet at October 1, 2003, 8:15 am | | Topic: Chartwell. Carib Sunshine Casino. What Happened? Forum: Winner Online |
Needless to say it is difficult for some of us to accept advertising from or even support Chartwell clients on the basis of this "hands-off" stance.
I personally believe it is Chartwell's responsibility to do proper due diligence on its clients - and accept or at least share some responsibility when a client goes bust or disappears from the radar.
But this is nothing new - Chartwell has in the past been non-responsive to queries - and though they may actually answer these queries now, the responses are not encouraging in the slightest.
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Spearmaster
Got2Bet - Online Gambling News and Information
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| Posted by: Jetset at October 1, 2003, 7:10 am | | Topic: Chartwell. Carib Sunshine Casino. What Happened? Forum: Winner Online |
Both the 'Meister and I had a go at Chartwell people during the Montreal conference but we didn't really get too far.
Bryan will speak for himself, but in my case I pressed Dave Acorn who is a VP at Chartwell and in effect he shrugged the problem off on the grounds that their policy remains "hands off" when it comes to failed casinos and they will accept no responsibility.
He did comment that Carib had been owned by a gaggle of lawyers, and that Chartwell had also been taken for a ride and was seeking those responsible.
I've tried several email approaches to the corporate HQ in Canada, too but it seems they don't answer emails with problems in the content!
Six Gun went through a management change which resulted in a few cases I was assisting being switched to one J. Lymenstone who would never give anything but a hotmail address for God's sake. He made all sorts of promises to pay the five or six players I was helping (it wasn't even a large amount - less th... | | Read Entire Entry |
| Posted by: KX at October 1, 2003, 3:16 am | | Topic: Chartwell. Carib Sunshine Casino. What Happened? Forum: Winner Online |
I am only owed $350 by this casino so I haven't bothered spending too much time solving the problem, but I am a bit curious to what has happened.
I played back in May, and a few months later their website disappeared. I thought it was a temporary problem, but it never showed up again. The casino was Chartwell powered just like Six Gun who also disappeared (or rather changed software). I was actually paid by Six Gun (but it seems lots of others were not).
So does anyone know? What happened? Has anyone got paid? Has anyone been on Chartwells backs for this?
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