| Posted by: Darwin at November 21, 2003, 11:34 pm | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Well, I got credited the referral bonuses +$50 for trouble. Wagering stays, which is fair. I am happy about the outcome.
It is nice to see that Cryptologic casinos care about their reputation. I hope that they will get some Playtech players soon
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| Posted by: Darwin at November 11, 2003, 2:00 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Well, I have heard nothing so far (surprise, surprise)
And BTW, Ryan H was implicated (nice choice of words ) in running VIP casino by ecash direct phone support. Plus I have the email posted in #1. Why all the denial now? I am ery puzzled.
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| Posted by: Darwin at November 8, 2003, 12:20 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Quote: Originally Posted by Kate Berkeley
As Casino Manager of VIP I have just recently been alerted to 'Darwin's' complaint and can assure him I will be in contact shortly to resolve this issue to what will hopefully be his satisfaction.
I would also like to emphasise that VIP Casino operates independentely from Peach and InterCasino (Ryan H) and could/should not have been implicated in this matter. VIP Casino has always maintained a fair and generous policy toward its players and though we may have changed some of the promotions essential and important attributes of this nature will always remain!
So what does new ownership that Ecash email mentions (see original post) mean? Newly born?
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| Posted by: caps at November 7, 2003, 12:57 pm | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Well, as fate would have it, I actually did hear back from them almost immediately after posting the message. The person I spoke to was exceedingly polite and helpful, and has assured me that the problem (which shouldn't be a problem) will be repaired immediately. In fairness, if I'm going to be bitching publicly about the fact that they hadn't responded to my emails all week, I suppose I should report it when they've tried to be helpful, which they (finally) just were.
And in response to the question, I had dealt with ecash folks on the phone (which is where the toll free number takes you), though my email correspondence had all been ia the support@intercasino address.
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| Posted by: Gamblegirl at November 7, 2003, 12:23 pm | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Quote: Originally Posted by caps
I agree on the point about Intercasino's failing customer service. For instance, I have pending with these folks what should be a ery simple question about my Neteller account -- I am inexplicably unable to withdraw funds from my casino account to Neteller -- but I can get nobody at Intercasino to give me any sort of explanation as to why that is (my Neteller withdrawal function at the cashier seems to have been disabled). I have a pot of money that is sitting there that I am unable to withdraw to Neteller. The CS reps to whom I speak agree that I should be able to withdraw (I've made a whole bunch of Neteller deposits), but they have no authority or ability to do anything substantive -- everything needs to be referred to "accounting." This has happened to me before on simple stuff with these guys, and you never, ever hear anything back from "accounting." This problem has been going on for about a week, and they've now stopped responding to... | | Read Entire Entry |
| Posted by: caps at November 7, 2003, 10:40 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
I agree on the point about Intercasino's failing customer service. For instance, I have pending with these folks what should be a ery simple question about my Neteller account -- I am inexplicably unable to withdraw funds from my casino account to Neteller -- but I can get nobody at Intercasino to give me any sort of explanation as to why that is (my Neteller withdrawal function at the cashier seems to have been disabled). I have a pot of money that is sitting there that I am unable to withdraw to Neteller. The CS reps to whom I speak agree that I should be able to withdraw (I've made a whole bunch of Neteller deposits), but they have no authority or ability to do anything substantive -- everything needs to be referred to "accounting." This has happened to me before on simple stuff with these guys, and you never, ever hear anything back from "accounting." This problem has been going on for about a week, and they've now stopped responding to my (unfailingly polite) emails. This is the... | | Read Entire Entry |
| Posted by: Kate Berkeley at November 7, 2003, 12:41 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
As Casino Manager of VIP I have just recently been alerted to 'Darwin's' complaint and can assure him I will be in contact shortly to resolve this issue to what will hopefully be his satisfaction.
I would also like to emphasise that VIP Casino operates independentely from Peach and InterCasino (Ryan H) and could/should not have been implicated in this matter. VIP Casino has always maintained a fair and generous policy toward its players and though we may have changed some of the promotions essential and important attributes of this nature will always remain!
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| Posted by: BlackjackInfo at November 5, 2003, 9:49 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
I agree completely. They can't have it both ways.
Hopefully RyanH will drop in for a comment on this.
Quote: Originally Posted by Darwin
I called support and was told that I owe some wagering from “ the old casino” from my play in November 2002. I replied that the casino cannot have it both ways. If the casino is "new" and insists on not honoring the obligations of the previous management, it’s ok. But the new casino management should not ask me then to afford them with the wagering I owe to that “previous management.”
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| Posted by: Darwin at November 5, 2003, 9:09 am | | Topic: Should Ryan H pay what "previous" VIP casino owes? Forum: Winner Online |
Previous VIP management never credited me with 2 referral bonuses and never replied to numerous emails.
New support wrote:
Unfortunately, this offer was made when Vip casino was under a different ownership, which should have honoured your referral bonus at the time and if qualifications were met. The new Vip casino as you can see from the website does not offer a refer a friend bonus and has not done so since it was hand over. We are therefore unable to assist you further regarding the referral , however we do hope that you will continue to enjoy gaming at the new Vip casino.
<clip>
Kind regards,
Tuan
Customer Care Representative
Players Help
So, I thought, OK, new management, fresh start. Fine.
I already lost my October deposits at Inter and Peach so I was happy when I played VIP’s new $50 bonus and completed the 50x-wagering requirement with a $350 balance, but the system would not let me make a withdrawal.
I c... | | Read Entire Entry |
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