| Posted by: Mr J at February 15, 2004, 9:52 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Mr J
I've already thanked him quite a few times. I'm sure anyone else he helped is ery grateful as well. I'll say something publicly when the money is safely in my neteller account. This is all I will say about this issue until then.
My update of the issue is on the del rio thread.
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| Posted by: Mr J at February 12, 2004, 4:04 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by cipher
Anybody think it might be nice to give David Alexander a little thanks for the assist.
Cipher
I've already thanked him quite a few times. I'm sure anyone else he helped is ery grateful as well. I'll say something publicly when the money is safely in my neteller account. This is all I will say about this issue until then.
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| Posted by: cipher at February 12, 2004, 1:27 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Mr J
Del Rio gave me some $$$ today, which I've withdrawn from the casino. I'll fill you in once the money is in my neteller account.
Anybody think it might be nice to give David Alexander a little thanks for the assist.
Cipher
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| Posted by: Mr J at February 12, 2004, 4:57 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Gamblegirl
According to my sources, Rack has been paid. MrJ is supposed to have been paid but that has not been been confirmed yet.
Del Rio gave me some $$$ today, which I've withdrawn from the casino. I'll fill you in once the money is in my neteller account.
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| Posted by: Got2Bet at February 9, 2004, 9:16 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Welcome back, Bewitch! Hope you had a good acation!
There was a huge mix-up involved that caused VR support to deny Bewitch's cashout, even though she had clearly met the T&C at the time of signing up through Got2Bet. We had actually insisted that any change to the T&C not be applicable to our members who had already signed up and played... and somehow a couple fell through the cracks.
The whole point is that the situation is resolved. VR made a mistake and now they have rectified it, that is about all anyone can ask for. They did, however, pay a bit of a price, as we removed them from our site and still haven't put them back up yet LOL. But I am reasonably convinced that problems like this will not arise again and that they will take care of their customers.
I encourage anyone else with outstanding issues to contact David. I'm sure everyone would like to put this behind them.
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| Posted by: bewitch at February 9, 2004, 7:14 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
I got my original deposit $100 back after I read the post here and contacted Mr. David Alexander.
My case is not bonus abuse. It's involved with the T&C changed. I joined Vegas Red through Got2Bet's email invitation at No 2003. They changed the T&C about BJ game AFTER my deposit and wager. I tried to withdrawal few times but were denied by their CS. However, spearmaster email me at Dec about expecting Vegas Red to refund my deposit at least but it never happened.
Make the story short, I contacted David after I read the post here. He was ery polite and helpful with the whole thing. I am ery happy with his offer and quick response. Vegas Red refund the $100 to my account without Wager requirement. I can either withdrawal or play now.
I believe things have both side and it's ery hard to judge it especially when money involved. I was giving up on this case, but now I am glad I read the post here and contact David. Happy ending to me.
Thanks to David's and ... | | Read Entire Entry |
| Posted by: Greek Viking at February 8, 2004, 2:48 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Mr J
Didn't say I was giving up, just said I don't expect to get the money that is owed to me. I'm glad this issue was brought up again and grateful that David is willing to have a go. The fact that they paid off a few players means that their actions are probally hurting them. Maybe they'll realize the only way to put the issue to rest is to pay everyone that is owed.
Good to hear you don’t give up. I am of course glad that I was paid. But I agree: they have to pay all with a legitimate demand.
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| Posted by: Mr J at February 8, 2004, 12:04 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Didn't say I was giving up, just said I don't expect to get the money that is owed to me. I'm glad this issue was brought up again and grateful that David is willing to have a go. The fact that they paid off a few players means that their actions are probally hurting them. Maybe they'll realize the only way to put the issue to rest is to pay everyone that is owed.
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| Posted by: DAvidA at February 5, 2004, 9:21 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Hi everyone, my name is David and i promote Casino Tropez, Casino Del Rio and Vegas Red casino.
Anyone that has played for real money at any of the above casinos, and has an outstanding issue can email me directly at david@trafficsales.com
While i cannot comment or make decisions on their behalf, i will happily act as a mediator and promise to do my best on your behalf. Please include your username in any email correspondance.
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| Posted by: cipher at February 5, 2004, 7:21 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Jetset
I've been in contact with David this morning and he is aware of these complaints and will be addressing them - he has had his business routine severely disrupted by family illness but is getting back into the saddle and I am pretty sure he will sort this out.
I drew particular attention to your arious posts, Mr. J.
I agree with Spear - my impression of David is not one of only doing things merely for the sake of appearances.
Spear's advice to Playtech operators is probably on the money too - this is too sensitive a business area to entrust to a generic Support that is clearly screwing up.
I did hear from David this morning as well. He is back at his desk and he is committed to getting these matters straightened out. Coming from David that does mean IT WILL BE DONE. Have a good one.
Cipher
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| Posted by: Jetset at February 5, 2004, 5:15 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
I've been in contact with David this morning and he is aware of these complaints and will be addressing them - he has had his business routine severely disrupted by family illness but is getting back into the saddle and I am pretty sure he will sort this out.
I drew particular attention to your arious posts, Mr. J.
I agree with Spear - my impression of David is not one of only doing things merely for the sake of appearances.
Spear's advice to Playtech operators is probably on the money too - this is too sensitive a business area to entrust to a generic Support that is clearly screwing up.
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| Posted by: Got2Bet at February 5, 2004, 1:49 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote:
David shouldn't be taking the hit as much as PLAYTECH
I don't believe David is the type to do something just for the sake of appearances. He could prove me wrong but I don't think he will LOL.
Yes, a lot of the problem actually belongs elsewhere - but David stepped in to make sure that any problems would cross his desk, so naturally I would expect him to take care of these things
In the meantime, Playtech operators may want to seriously consider hiring their own customer support staff since the central operation is clearly not up to handling the load.
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| Posted by: Mr J at February 5, 2004, 1:06 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Well I lost hope in getting my Del Rio winnings when casinomeister failed to reply after I pitched 3 bitches. Don't know whether he was too busy, whether he though the situation was hopeless or just ignored them, but it doesn't really matter. The other people I've tried to contact about this haven't replied either, but it's not them I have a problem with. It's Del Rio & co.
I'd get rid of any hope that you might get what's owed to you. If you do get your winnings, just consider it an unexpected surprise. Like gamblegirl said, it's probally just a PR exercise, not that it's working. The fact that some people have been paid will p!ss of the others (who haven't been paid) even more.
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| Posted by: nirrad001 at February 4, 2004, 8:09 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
I'm going to request that my $100 deposit that I lost be refunded. I see a pattern of player abuse. I was locked from Casino Del Rio long before I registered at Vegas Red. They are from the same group, so I learned after the fact. My account was locked when I tried to log in at Del Rio for the first ime, thank god. Judging by this thread; had I won at Vegas Red, my winnings would have been confiscated. Who in their right mind would deposit knowing there is ZERO chance of winning and a ery good chance of losing? If there is an ounce of justice out there this nonsense must be stopped. Why was I allowed to deposit at Vegas Red if the system kicked me out at Casino Del Rio??? Answer: So I could donate $100 to someone of questionable character. Something is ery, ery wrong with this picture.
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| Posted by: cipher at February 4, 2004, 9:18 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Got2Bet
He may only just have returned from London and is catching up on a backlog of emails. I met him last week there, albeit ery briefly. I'm still trying to catch up on my backlog as well...
I really hope that is the case Spear. But I'm talking about some emails that I sent long before ICE. Additionally this situation has been festering for much too long.
Somebody needs to do something about getting it cleaned up. Lastly, David shouldn't be taking the hit as much as PLAYTECH should but PLAYTECH seems to be just fine with the status quo. Have a good one.
Cipher
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| Posted by: cipher at February 4, 2004, 6:56 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Gamblegirl
http://mb.winneronline.com/showthread.html?t=14855
It's looking more as though the few returns were merely a PR exercise to get the heat off, and then back to business as normal. I wonder if OddsOn took it's cue from these Playtech casino's in it's managing (or mismanaging) of the FortyPlaus saga.
Well it's looking more and more like David Alexander has left the building or so st speak or he has taken leave of his senses, which in either event it's a shame. I too attempted to email David about this as and the "up-date Del Rio thread" and I've had no response. Have a good one.
It's time for me to put a fork in this Casino Tropez, Del Rio, City Club Casino and Vegas Red group once and for all. Have a good one.
Cipher
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| Posted by: Gamblegirl at February 4, 2004, 3:22 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
http://mb.winneronline.com/showthread.html?t=14855
It's looking more as though the few returns were merely a PR exercise to get the heat off, and then back to business as normal. I wonder if OddsOn took it's cue from these Playtech casino's in it's managing (or mismanaging) of the FortyPlaus saga.
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| Posted by: rack at January 30, 2004, 9:41 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
That's too bad. I keep sending emails and i get a somewhat more satisfactory response each time, but they appear to not want to do the right thing at this point. I am going to keep persisting with them. The worst part is that you can't speak to anyone in charge on the phone. You got some Yakoff in customer service who failed out of high school each time.
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| Posted by: Gamblegirl at January 29, 2004, 10:40 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by rack
I don't think so since they are not related are they? I thought egas red was in the tropez group.
Read through the entire thread. The speculation was raised that these groups are ery closely related, beyond the obnoxious practices of stealing winnings of course.
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| Posted by: Gamblegirl at January 28, 2004, 5:03 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Perhaps your problems at Casino King had an influence as well. (Yeah, for all the Playtech apologists they're not related....right.)
http://mb.winneronline.com/showthread.html?t=5656
Anyway, this thread stays alive as long as people aren't paid. Update us to the details and contact Jetset who seems to have an ear over there.
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| Posted by: rack at January 28, 2004, 4:26 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
I made the unfortunate mistake of depositing around the same time as everyone else. I deposited. 200.00 and got the 222.00 bonus. I cashed out about 1500.00 not including the bonus which i had to give back and then they said it would be processed but they asked for ID. I sent them ID and they informed me i would have to recashout again. So i recashed out. I then got an email saying since i cashed out twice without fulfilling the wagering requirements all my winnings were being taken away! I was not even aware! They had just told me that they needed ID.
Can anyone help? I tried to email this david guy and he has not responded. They are just stealing my money and find any excuse they can now. They won't let me talk to anyone in charge on the phone and just jerk me around.
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| Posted by: Gamblegirl at January 20, 2004, 5:04 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
I'm told now that tha management of Del Rio has Mr J's complaint but they seem to be dragging their feet in terms of payment, perhaps figuring this issue has gone away.
Although some portals dropped this group from their list of advertisers, others tacit acceptance of these practices is disturbing. And just as a reminder, these practices included denial of rightful winnings citing "abuse" after the bonus was awarded and the player risked his own funds, the exact practice which has lead to blacklisting by other casino's.
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| Posted by: Gamblegirl at January 9, 2004, 6:06 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
If you haven't received any contact from Del Rio try as well:
VEGAS RED:
david@vegasred.com
As others have mentioned, he's been the most responsive of the group of managers, and would likely not want this thread to exist, as it were, one second longer than it has to on the main page.
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| Posted by: Mr J at January 8, 2004, 4:39 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
Quote: Originally Posted by Gamblegirl
I'll update this again to include Mr J.
Del Rio
==========
Greek Viking 150/y/y/y
Italiano ?/?/?/?
Mr J 112/?/?/?
Edited to include Mr J's amount.
BUMP.
Just to state that I have not been paid yet, and haven't heard anything from Del Rio since contacting them a week ago. Del Rio my account is DLR05121232, you know how to contact me.
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| Posted by: Gamblegirl at December 12, 2003, 1:52 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
The other group involved still has the original terms on their website(s). These includes the following:
Intercontinental Online Gaming Ltd
=============================
Swiss
Casino King
Casino Las Vegas
Royal Dice
Magic Box
For any reason whatsoever if, upon such review,it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such players to the promotion.
Furthermore, if upon such review, the players' practices have been be deemed to be 'Promotion Abuse', SCasino Management has the right to take the following actions, at its sole discretion, against such abusers:
All winnings on any account/s opened will be null and oid and all cash-ins will be cancelled where play has been deemed abusive.
Abusing Player accounts may be terminated with immediate effect.
Players found to be abusing promotions may be barred from re... | | Read Entire Entry |
| Posted by: Gamblegirl at December 11, 2003, 5:56 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
UPDATE:
[note:Vegas Red and Del Rio only as having responded to this issue. One has to wonder how many without the connections these players have had were ever fully compensated.]
Amount owed / Contact y/n/ Returned / Paid
Vegas Red
==========
Kavaman (friend) ?/yes/yes/y
craigmccraig $1400/?/?/?
La$$eB $149/y/y/y
treewoman $1400/yes/yes/?
Whopper1 ?/?/?/?
Del Rio
==========
Greek Viking 150/y/y/y
Italiano ?/?/?/?
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| Posted by: robert4290 at December 9, 2003, 12:11 pm | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
new to this!
somebody tell me! i won 700.00 at 7 sultans casino on dec 2 2003. they returned 20.00, my original deposit ia firepay...why dont they deposit the rest in my firepay acct?? why do you have to wait? the casinos take their money right away!..why cant they pay out as quick?
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| Posted by: Gamblegirl at December 9, 2003, 10:42 am | | Topic: Vegasred denies winnings, based on bonus abuse. Forum: Winner Online |
As a reminder to everyone, Greek Viking had been owed this money for nearly six months. The casino's involved here only responded in this instance because of the tremendous public pressure forced upon them. In another thread a poster put this ery well:
Quote: Originally Posted by pioneer76
Dominique - Exerting negative pressure on highly iewed public forums like WOL is the best way to get negligent software providers and rogue casinos to wake up and smell the proverbial coffee. You need only look as far back as the gaming club/microgaming fiasco that happened earlier this year to see how effective this is in practice. Dragging out silent negotiations serves the casino/software provider's interests and not the players who are the ictims here.
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