| Posted by: Daera at November 1, 2004, 2:19 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
I think this is an excellent idea Max, and Im looking forward to seeing it in action. I've always heard WOL was a place of lots of "bashing" and even "not moderated so well".
This is a great forum and you have a great following. I think this idea will make it look less of all "bashing" and more like you described, and productive for sure.
Chalk one up for Max!
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| Posted by: bart at October 29, 2004, 6:49 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by dominique
I still agree with this.
I think one problem at a time is best. It's not like the resolved cases are removed, one can easily link back to them and be aware that a certain group has many problems over time.
My personal opinion is that Max is going to have to exercise judgement. Remember the Gaming Club thread. Had the originator been paid, it was still going to be a mess until the overriding issue got resolved. We had 3 or 4 watchdogs all working on it.
But on other threads a number of "issues" don't really apply to the origianl subject. A player says he didn't get paid and then we have a long discussion about the general customer service of the casino, etc. You will never get that thread resolved unless Max uses the rule you propose.
bart
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| Posted by: dominique at October 29, 2004, 6:46 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote:
I'd much rather have the original thing flagged "resolved" and start a new thread(s) for the unresolved "me too"s. Cross-links could be provided if it was generally felt that that would be a good thing. This way we'd be taking little steps forward --one "resolved" at a time-- instead of waiting for everything to clear before anything happens.
I still agree with this.
I have often thought some of these bumped threads that contain resolved and unresolved problems are a mess. You tend to mix in the resolved with the unresolved in your mind and it all becomes muddled and not transparent anymore.
I think one problem at a time is best. It's not like the resolved cases are removed, one can easily link back to them and be aware that a certain group has many problems over time.
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| Posted by: max at October 29, 2004, 12:52 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Yup, there's no doubt that a "RESOLVED" tag could leave an incorrect impression. But then so too could an untagged post. I think it's safe to say that as things stand there is lots of room for mistaken impressions if only one post is read and no further effort expended. My thoughts are that "effort expended" is the key here but of course that's human nature and one needs to work with that as best one can.
It sounds to me that what we're both looking for is a way for more information to be readily available. There are some unused facilities on this message boards system that might --and I emphasize "might"-- be of alue to us here. I'll have a look and see if there's anything in it for us.
In the end though I have to say that it is my feeling that each thread is it's own issue, more or less, and attempting to have one or more threads responsible for giving a "balanced" iew of a casino's overall performance is not workable. I can think of a numb... | | Read Entire Entry |
| Posted by: ohdreampop at October 28, 2004, 11:33 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by max
I'm player JoeDice and I post saying Casino ZZZ has boned me for ... say $2000. The thing ping-pongs back and forth and I finally get my thing more or less settled. Under the "resolved" plan we'd mark it so and move on. But if someone else pops in and says "me too" then it isn't "resolved"?
No, it isn't... if the issue is with the casino itself, instead of an individual player. This most likely would not apply to the "better" casino groups.
An example would be Connect To... although they have resolved several players issues (Marcolino doesn't count), the same exact slow payment issue, which is an issue with the *casino* keeps popping up again and again. New players should be able to see all of this in one place because if all they see is one player's issue, or worse... only a recent "resolved" thread, they might not be as skeptical about playing there.
Another example ... | | Read Entire Entry |
| Posted by: max at October 28, 2004, 2:52 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
This is a tough one, but let me think out loud for a bit:
There's no doubt that an outstanding issue deserves attention but on the other hand why should it detract from that fact that a player managed to get their's resolved?
I'm thinking of it like this: I'm player JoeDice and I post saying Casino ZZZ has boned me for ... say $2000. The thing ping-pongs back and forth and I finally get my thing more or less settled. Under the "resolved" plan we'd mark it so and move on. But if someone else pops in and says "me too" then it isn't "resolved"?
My thoughts are that if we assume that having issues "resolved" is something of an incentive for casinos like ZZZ to do the right thing then I'd say we're undermining that incentive by disallowing the "resolved" status when the original poster's thing clearly has been.
I'd much rather have the original thing flagged "resolved" and start a new thread(s) for the unr... | | Read Entire Entry |
| Posted by: ohdreampop at October 28, 2004, 10:18 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
In addition to what Bart mentioned... what if a thread is marked "resolved" and then another player has the same issue? Do they start a brand new thread when it's better for players to see when there have been other, similar problems with the casino or group of casinos in the past?
Normally, an old thread would just get "bumped", but I know that I would hesitate to bump a thread marked "resolved" with a new issue that is unresolved.
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| Posted by: max at October 27, 2004, 10:00 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Good idea ... but unfortunately the "add a forum" part clashes with our recent move to consolidate the forums we have (too many forums makes things messy).
Still, the basic idea is ery good so I just need to figure out a way to accomplish the same result in a slightly different way. Hmmm, gotta think about this.
Many thanks for the suggestion Bart.
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| Posted by: bart at October 27, 2004, 3:45 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by max
I'm sure they would but if we get in the habit of marking things "RESOLVED" then there will, I believe, be an incentive for them to do so. Otherwise it won't get the resolved tag and will stand out like a sore thumb.
I like what your doing Max, but it got me thinking. I don't think the unresolves really stand out.
What if you added a forum for unresolved complaints. If the complaint is still unresolved after 30 days and a player bumps the complaint, it gets moved. We could make those thumbs *really* sore.
The Fortune Lounge Megan complaint comes to mind.
bart
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| Posted by: max at October 26, 2004, 12:28 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Ok, thanks for the input everyone. I think we'll go ahead and make this an "official" policy starting now. I'll let this thread sit up here for a few days so everyone gets a chance to see it. After that I'll unstick it and it will just scroll down with the regular rotation.
As previously mentioned I'd appreciate hearing about any thread that you know has been resolved to the original poster's satisfaction. If you are that original poster please take the time to make a follow-up post in your thread and mention that the issue was resolved. Many thanks.
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| Posted by: max at October 25, 2004, 12:34 pm | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by Greek Viking
... not OK to spam every thread concerning your own case.
Of course, that goes without saying. Doing so can and will result is some pretty harsh treatment.
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Quote: Originally Posted by dominique
Well, what about posts like the one about bellerock below - where the poster has been found to have defrauded the casino .... He will never come back to approve a resolved - what happens there?
I think cases like that pretty much take care of themselves, other than maybe a judicious little tweak of the subject line and a note on the original post to put things back in context.
That thread, for example, has had the subject line de-fanged and anyone that reads it will see that the original poster was a putz. I'd call that "resolved", no?
One thing it does bring up though is that I'm here if people need me to fix something like this. Pretty much every day, usually several times... | | Read Entire Entry |
| Posted by: Greek Viking at October 25, 2004, 9:50 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by max
My feeling is that if the casino coughs up for the original poster then they should get some recognition for this. If there are still unresolved issues within the post then ... I dunno, maybe split them off to their own thread?
Good idea to end issues that has been RESOLVED.
Quote: Originally Posted by max
Also, people should feel free to bump threads that speak of issues they feel need attention. If you've been ripped off then post the ongoing details of your attempts to recover your money. That'll keep the thread up there and the issue hot. No harm in doing that for other folks either.
OK to bump a thread to add ongoing details or new aspects to an issue or to ask for news - but not OK to spam every thread concerning your own case.
Quote: Originally Posted by max
Having thought this over I think that it'll take a post or permission from the originator to get the issue marked "RESOLVED"... | | Read Entire Entry |
| Posted by: dominique at October 25, 2004, 9:22 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Well, what about posts like the one about bellerock below - where the poster has been found to have defrauded the casino and just tried as a last minute pitch to discredit them when he realized they were on to him?
He will never come back to approve a resolved - what happens there? It is just a smear on Belle Rock's name that is totally undeserved, the problem wasn't their fault, but their reputation suffers with everytime someone even just scans the heading.
Other than those cases, which are far and between anyway, I like the "resolved" idea.
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| Posted by: max at October 25, 2004, 8:41 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote:
There are a couple of post now that have not been resolved and I see complaints about the same casino group on other message boards. The casino seem content to let the post age and die.
I'm sure they would but if we get in the habit of marking things "RESOLVED" then there will, I believe, be an incentive for them to do so. Otherwise it won't get the resolved tag and will stand out like a sore thumb.
Also, people should feel free to bump threads that speak of issues they feel need attention. If you've been ripped off then post the ongoing details of your attempts to recover your money. That'll keep the thread up there and the issue hot. No harm in doing that for other folks either.
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Quote:
I wish there was a simple listing of casinos with unresolved issues. Then a player could search on the name.
Me too buddy, me too.
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Quote:
I think your marking post resolved is a good id... | | Read Entire Entry |
| Posted by: bart at October 25, 2004, 8:10 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Quote: Originally Posted by max
The process for raising an issue is simple: you post. The process for closing the issue is a lot less clear. Sometimes players will come and mention that everything has been taken care of, but not always. to their satisfaction, if in fact they did not indicate so themselves.
So, comments? Thoughts? Concerns?
I wonder about this as well. There are a couple of post now that have not been resolved and I see complaints about the same casino group on other message boards. The casino seem content to let the post age and die.
I wish there was a simple listing of casinos with unresolved issues. Then a player could search on the name.
I think your marking post resolved is a good idea. What would you do when the original poster has issue resolved but other contributers have not or the offending policy has not been changed?
bart
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| Posted by: brackis at October 25, 2004, 7:51 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
I am a member of what you would call a "deal website" (ie... coupons, promos, amazing savings to consumers on any type of item place) where there is a "Dead deal" button at the top of the thread where members can click and if enough people click it... the word DEAD appears to the left of the title. Perhaps something to this extent could be put in place here?
Thanx,
Brackis
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| Posted by: max at October 25, 2004, 7:26 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
As far as I know only the mods and admins can change the subject header so we shouldn't have any monkey business happening there.
Having thought this over I think that it'll take a post or permission from the originator to get the issue marked "RESOLVED". After all, it's their thread so they should have some say in the matter.
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| Posted by: Jetset at October 25, 2004, 3:59 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Good idea as far as I'm concerned, Max. I share your concern expressed in the final par, but I'm sure you are sufficiently experienced to spot any a/hole trying to mark an issue as RESOLVED when it has not been, and contact with the thread initiator or main complainant would seem to overcome that hurdle.
I would also urge all complainants to post when they have achieved a resolution - that's not always done and it is important to recognise good outcomes to encourage others to do the same.
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| Posted by: max at October 25, 2004, 12:01 am | | Topic: Marking issues "RESOLVED" - it's official. Forum: Winner Online |
Hello everyone. Ok, so we all know that it can be effective for players to bring their unresolved payment issues here in order to seek assistance from both fellow players and the casino reps alike. The player get's a chance to oice their issue in public, the other players can share their advice and experience, and the casino people get first-hand information on what is happening in their user base. It's a win-win situation all around.
The process for raising an issue is simple: you post. The process for closing the issue is a lot less clear. Sometimes players will come and mention that everything has been taken care of, but not always. That can leave things up in the air. We forever see the subject line that states the problem but we'll never know that it was dealt with by the casino unless we happen to read it in the thread or hear about it elsewhere.
My proposal is this: once an issue is resolved we add something like "-- RESOLVED" to the original subject line. So somet... | | Read Entire Entry |
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