| Posted by: travelmom at October 28, 2004, 7:05 am | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Today I finally received an email from Cabaret Club stating that they will be happy to cash me out manually - I only had to respond and tell them how I wanted the money sent.
They said that apparently I had not received a previous email of theirs to this effect and apologized for the great delay.
So overall, it looks like they are solving this problem appropriately as well.
While I obviously haven't gotten paid yet, I think it is safe to classify this one as RESOLVED. In the event that there is an eventual problem with my cashin I can re-open the issue, but I am confident that that will not be the case.
Thanks everyone for your ideas and support.
Travelmom
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| Posted by: travelmom at October 26, 2004, 12:10 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Well, yesterday I received the money from Jackpot City. It took 12 days to Payspark from the day the manual cashin was logged by the casino, but as they were at least willing to initiate the cashin themselves and did pay me the way I requested, I cannot at all complain. So - thanks Bellerock. Good job on getting this weird situation handled.
However, the money in my Cabaret Club account is still sitting there. I e-mailed them again a couple of days ago to again request a manual cash in, but as of today have not received a response. So I just re-sent the email. We will see if they can figure this out.
On another note, a last week I played at Spin Palace (which I think is a sister casino to Cabaret Club?) and won and had no trouble in the least cashing in my chips - no software bugs, no error messages. Why the problem occurred at Jackpot City and Cabaret, I still have no idea, and have not heard back from technical support departments of either casino with any ideas of what might cre... | | Read Entire Entry |
| Posted by: travelmom at October 18, 2004, 4:09 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
>Has this been resolved? Were you able to cashout from Cabaret Club? And >did you receive your winnings from Jackpot City?
No, I have not been able to cashout from Cabaret Club yet. I just tried again for good measure (same error message) - my balance is still sitting there, they have not done a manual cashin or otherwise and I still await a response from them telling me what the problem is.
Regarding Jackpot City, playcheck said the manual cashin was done on 10/13 - which is 5 days ago now. I have not yet received it, but I did request ia Proccyber that the money be sent to my Payspark account. I'm not sure how long that normally takes.
We will see what happens.
Travelmom
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| Posted by: travelmom at October 15, 2004, 4:06 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
When I got home and logged into my downloaded Jackpot City software it was ALSO showing a $0 balance.
But I had a flash of inspiration to check Playcheck and it is showing that management made a manual withdrawal for me. They never told me they were going to do this, so it was a bit surprising - although I did suggest it at the outset. So hopefully that money will show up in my account relatively soon.
If so, only the problem with Cabaret Club remains... at least until I deposit again (IF I deposit again) at one of these casinos.
Travelmom
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| Posted by: bart at October 15, 2004, 3:30 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Quote: Originally Posted by travelmom
I'm tired of this situation - I wish they could figure out what the problem is.
Anymore ideas, be sure and post.
My suggestion,
Email the casino and have them cash you out manually. This isn't your problem. If they say they cannot, contact a watchdog or eCOGRA.
bart
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| Posted by: travelmom at October 15, 2004, 12:44 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Well I went somewhere else and logged into Cabaret Club's Flash casino and tried the withdrawal. Exactly the same problem, to wit:
"Please try again later.
If this problem persist, please contact our customer support desk."
When I logged into Jackpot City's Flash casino, on the other hand, my balance wasn't even showing up (it was at 0)! I don't know what's going on - so I have to go home and log in from my downloadable casino and see if the balance shows up there. Maybe they decided to cash me in manually, though for some reason I doubt that.
I'm tired of this situation - I wish they could figure out what the problem is.
Anymore ideas, be sure and post.
Thank yous.
Travelmom
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| Posted by: travelmom at October 15, 2004, 10:33 am | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Thanks for the suggestions guys.
I checked my security settings and my settings are at Medium. I did the Custom, Reset, etc. deal and then tried to cash in again, but got the same result.
I hadn't thought of going to a totally different location - that's certainly something to try. I will do that this afternoon sometime. It will be the same ISP (as there is only one ISP here), but it won't be coming from my home network, so in the event that there is something screwy with the way things are configured at my house, it should work.
I'll keep you guys posted.
Travelmom
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| Posted by: NewbieDoobieDo at October 15, 2004, 5:11 am | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Got to another computer somewhere else and try to cashout (through the flash software). Make sure the other computer is on a different network then yours and preferably a totally different internet provider.
If THAT doesn't help then I'd have to believe they don't want you to cash out.
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| Posted by: luckyben at October 14, 2004, 10:42 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
sorry... missed that. What it could be is someth ing to do with your security settings... in Internet Explorer go to 'Tools' --> 'Internet Options'.
From that window click the 'secutiry' tab. Then click 'Custom Level' button. Make sure 'reset to' has 'medium' selected and click 'reset'. Then try giving it a go.
B.
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| Posted by: travelmom at October 14, 2004, 2:18 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
Thank you ery much for the suggestion, Ben, but actually the casino already suggested that, and as I mentioned in my first message, I did already try cashing in from the flash ersion of the casino. I get the identical error message.
I really don't understand why the casino can't cash me out manually themselves.
Travelmom
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| Posted by: luckyben at October 14, 2004, 12:10 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
log in to the flash ersions of the casinos with you download username and password. Should let your in and then you can go to the bank. If you cannot find the flash links they usually take the following form:
https://casinoname.microgaming.com/casinoname
EG. https://32red.microgaming.com/32red
If it works, do you feel like dropping me a share of the win?! LOL!
Let me know if it works.
B.
EDIT: SPELLING
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| Posted by: travelmom at October 13, 2004, 6:58 pm | | Topic: Microgaming Casinos - Has anyone else experienced this? Forum: Winner Online |
I recently opened accounts at Cabaret Club and Jackpot City - where I had nice wins at each casino. When I try to withdraw my winnings, it brings up a screen asking for the amount to withdraw. When I enter the full amount and press submit, it gives me an error screen.
"Please try again later.
If this problem persist, please contact our customer support desk."
(I would attach a screenshot, but I'm not sure how to do so).
I have tried many times on different days and I always get the same error.
Anyway, in the case of Cabaret Club, I sent them a screenshot of the error and forwarded them answers to a slew of questions they asked about my connection, my operating system, etc., etc. and was told that they would get back to me when the figured something out. That was shortly after September 23 when I first tried to cash in and I have heard nothing since then. God only knows how long it will take them to send me my money after I am able to cash ... | | Read Entire Entry |
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