| Posted by: bart at October 16, 2004, 8:57 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by FortuneLounge
Regrettably I have to report that one of our Support Agents has confessed to be phoenix911. His postings were without our knowledge or authority and he sincerely regrets the error.
The necessary action has been taken and there will be no such incident in future again.
VP Operations
Fortune Lounge
Hi VPOPS,
No issues on the employee posting, but have you addressed Megens issue?
bart
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| Posted by: Daera at October 7, 2004, 10:39 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Hey guys,
I think VPops has posted enough to show what he's all about. And I think he's here for one reason, to sort out FL complaints as best as he can, fix what he can fix, explain what doesn't need to be fixed, and listen to all of you to make it better if he can.
I honestly don't believe he would do such a thing.. give the guy a break. Perhaps it was someone without his knowledge just as he said. It's not so strange to have loyalty you know. I have defended my favorite casinos .. the ones I play at regularly... everytime I happen to see what I think is an unfair and wrong post about them. And guess what? I defended them the other day at another forum (Captain Cooks) and I was accused of working there and asked how much am I being paid! That really ticked me off.
I don't think it's in VPops style to do such a thing himself. He seems fairly open minded and seems to be open to the idea that changes may need to be made and that they have made mistakes in the past... I do... | | Read Entire Entry |
| Posted by: sensodyne at October 7, 2004, 5:03 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Take it as proof of his/her loyalty. I think loyal employees are rare nowadays... But - isn't your support staff located in south africa? Are you too operating from there?
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| Posted by: FortuneLounge at October 7, 2004, 1:53 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by FortuneLounge
Max: Thank you for the information regarding phoenix911.
I am making it my priority to establish who he/she is and I can assure you that severe steps will be taken against the culprit.
I am the only person authorized to represent Fortune Lounge in the forums and staff are well aware that they are, under no circumstances, allowed to reply to postings on behalf of the Group or to pose as "happy" players.
I understand that it undermines our credibility and I am livid that it also affects my own credibility.
We have internal systems that will allow us to find the guilty person and I will not rest until I know who has done this.
VP Operations
Fortune Lounge
Regrettably I have to report that one of our Support Agents has confessed to be phoenix911. His postings were without our knowledge or authority and he sincerely regrets the error.
The necessary action has b... | | Read Entire Entry |
| Posted by: MeganSpot at October 3, 2004, 8:40 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Hi Bart
I appreciate your posts and I haven't ignored your advice re eCOGRA.
You are quite correct - if I was half smart the NeTeller bonus trap would have been avoided from the start. Being duped really gets up my nose.
When FL comes on here and says black is white in the face of overwhelming evidence leaves me in head shaking disbelief.
I don't have any particular axe to grind with FL, but if they are one of the most reputable casino groups out there then where does that leave the rest?
I should add here that I have played at the Crypto and Boss Media casinos without even a hint of trouble or aggravation. So far no RTGs whilst PlayTech I think will be left well alone.
The boards here and at Casinomeisters are indispensible resources that I have discovered better late than never.
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| Posted by: bart at October 2, 2004, 10:11 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by MeganSpot
Hi Megan
I have checked your account and the wagering requirements have been calculated correctly.
The wagering requirements on your Neteller bonus is Purchase + Bonus x 10. Not 110 times.
I have replied to your posting in all the forums you chose to post in.
Please, in future, avail yourself of all the Terms and Conditions pertaining to bonuses and wagering requirements.
VP Operations
Fortune Lounge
Hi Megan,
It looks like you are short the WR. You should, (according to the Ts&Cs), have forfeited the neteller bonus and retained the match bonus. Is this what happened? If not, you need to file a complaint with eCOGRA. The rhetoric about taking the largest bonus first to prevent bonus abuse is nonsesnse. Bonus abusers would reject the neteller bonus. This really harms the recreational player.
imho,
bart
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| Posted by: MeganSpot at October 2, 2004, 12:59 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Time to publish a couple of emails that put the facts surrounding this matter in a crystal clear light. To refresh memories paragraph 11 of Platinum Plays’ T+Cs states,
”Wagering counts towards bonus requirements in the order that each bonus offer is taken up. i.e. wagering requirements need to be met for each bonus before subsequent bonuses may be withdrawn."
3 September
Hi Megan
When you make a cashin and there are bonus amounts included in the cashin,
the full wagering requirements of the bonuses will need to be met or else
bonuses will be forfeited from your cashin until the wagering of the
remaining bonuses has been met. In order to avoid abuse of promotions and
bonuses, it is the casinos policy to forfeit the largest bonus first as this
will have the greatest risk of abuse to the casino. You were short of the
minimum wagering to make your cashin and hence the largest bonus of $100 was removed first. Bu removing the bonus and ... | | Read Entire Entry |
| Posted by: max at October 1, 2004, 12:28 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote:
... VPOP could just go there and ASK who did it.
And if no one answered?
I understand where you're coming from on this and no one is suggesting that what's happened here is a good thing. We've crucified others on basically the same evidence but ... ah hell, I'm reminded of that Monty Python skit with everyone yelling "Witch! Witch!".
If FL can present something that explains what happened and why then we'll make our own decisions based on that. If not, well ... same thing really.
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| Posted by: bonuslover at September 30, 2004, 3:45 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
I understand the argument, Max, but it is weak.
I think if Phoenix is indeed someone else (but definitely in the same house as VPOP), two things could possibly happen:
-first, Phoenix guy should have appeared to his boss seeking compliments right after he made his first post months ago
-second, VPOP could just go there and ASK who did it
None of which have happened up to this point
Given all the bad things FL have commited
Let the player be the judge
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| Posted by: bart at September 30, 2004, 1:03 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by FortuneLounge
Max: Thank you for the information regarding phoenix911.
I am making it my priority to establish who he/she is and I can assure you that severe steps will be taken against the culprit.
Please - no beatings or thumb screws.
Glad you are back. We are all curious how you resolve this since the Ts&Cs call for applying the wagering in the order the bonus is applied.
bart
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| Posted by: max at September 30, 2004, 12:42 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by bonuslover
... Phoenix is you, you are Phoenix and you have lost all your creditbility. Jesus!
Not quite that simple BL. For instance you can run many computers in an office, or a group of offices, through a router and they'll all appear as the same IP to the outside world because the router is the only device which actually communicates directly to the 'net at large. Of course there are other ways to arrive at the same result that's just one "no conspiracy" way that such a thing could happen.
GM, I have no idea why your post got skewed in the posting order. There's a timestamp bug somewhere and when it hits this is the result.
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| Posted by: bonuslover at September 30, 2004, 10:15 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by max
the IPs matched and it's pretty unlikely that that's a coincidence.
FL
How can you be so unshameful?
Max made it ery clear that the IPs are exact match....meaning Phoenix is you, you are Phoenix and you have lost all your creditbility. Jesus! Wouldn't you guys just admit you are wrong for once???
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| Posted by: GrandMaster at September 30, 2004, 10:02 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Bonuslover, have you heard of proxy servers? We have one at work, and any external web server would see the proxy server's IP address, not the individual computer's from which the request originated.
Max, why is this post BEFORE bonuslover's?
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| Posted by: FortuneLounge at September 30, 2004, 12:25 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Max: Thank you for the information regarding phoenix911.
I am making it my priority to establish who he/she is and I can assure you that severe steps will be taken against the culprit.
I am the only person authorized to represent Fortune Lounge in the forums and staff are well aware that they are, under no circumstances, allowed to reply to postings on behalf of the Group or to pose as "happy" players.
I understand that it undermines our credibility and I am livid that it also affects my own credibility.
We have internal systems that will allow us to find the guilty person and I will not rest until I know who has done this.
VP Operations
Fortune Lounge
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| Posted by: casinogossip at September 29, 2004, 2:21 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by max
As it happens I find that "phoenix911" and "FortuneLounge" _have_ posted from the same IP and I doubt that I need to point out that that's rather suspicious under the circumstances.
Yikes !!! Now thats something to gossip about!
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| Posted by: max at September 29, 2004, 11:40 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by bart
Could this just be an over zealous employee?
I agree, something like that is certainly possible. However I think it's clear that there is some kind of problem at their end and that needs to be sorted out: the IPs matched and it's pretty unlikely that that's a coincidence. If it turns out to be something that was going on behind their back I hope they'll let us know that.
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| Posted by: bart at September 29, 2004, 7:51 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by max
No, but I'd have no hesitation about flagging them as a fraud and posting the details here on the forums. Been there done that.
As it happens I find that "phoenix911" and "FortuneLounge" _have_ posted from the same IP and I doubt that I need to point out that that's rather suspicious under the circumstances.
Max,
What is odd is that FL ask you to look. From their post:
"Max is most welcome (and has the ability to) check the IP address of phoenix911 and compare that with mine."
Could this just be an over zealous employee? I wouldn't think VPOPS would invite you to look if he himself was duel posting. However, FL does need to address Megan's concern. I hope he returns.
bart
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| Posted by: bart at September 27, 2004, 6:19 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by MeganSpot
Knowing I had been stiffed by this crowd it surprised me to find that a large number of seasoned posters (this and other forums) spoke in high regard of the Fortune Lounge group. As a consequence I backed off a bit in the expectation of matters being dealt with in the calm light of reason.
As I understand it Platinum Play operates under the eCOGRA seal of approval. One can only guess what that all means (for players).
Megan,
You need to file a grievance with eCOGRA. FL committed to examing their rules and I supposed that meant examining your situation regarding the taking back of the initial grievance. I am ery surprised you continue to have problems.
If you do file the grievance, would you please keep us updated on this board?
And then stick around. Players that stay active can help each other. Watchdogs do it, but without players a casino can just let an issue fade away without resolution.... | | Read Entire Entry |
| Posted by: Chatmaster at September 26, 2004, 10:46 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
FL I think someone working at Fortune Lounge must have posted without you knowing? Anyway I take of my hat for you in trying, didn't expect that to backfire on you though...
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| Posted by: MeganSpot at September 26, 2004, 6:14 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Thank you bonuslover - go to the top of the Forum posters class.
Knowing I had been stiffed by this crowd it surprised me to find that a large number of seasoned posters (this and other forums) spoke in high regard of the Fortune Lounge group. As a consequence I backed off a bit in the expectation of matters being dealt with in the calm light of reason.
This latest incident betrays a cynical and contemptuous Casino group that will happily pinch player's pennys rather than meet it's corporate obligations (financial or moral).
As I understand it Platinum Play operates under the eCOGRA seal of approval. One can only guess what that all means (for players).
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| Posted by: bonuslover at September 26, 2004, 10:00 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
I have finally done something to prove I am smart (at least smarter than FL) and I can be useful to this forum.
C'mon haters, have to give me this one
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| Posted by: Got2Bet at September 26, 2004, 8:47 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote:
As it happens I find that "phoenix911" and "FortuneLounge" _have_ posted from the same IP and I doubt that I need to point out that that's rather suspicious under the circumstances.
OUCH!
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| Posted by: MeganSpot at September 26, 2004, 7:06 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by max
No, but I'd have no hesitation about flagging them as a fraud and posting the details here on the forums. Been there done that.
As it happens I find that "phoenix911" and "FortuneLounge" _have_ posted from the same IP and I doubt that I need to point out that that's rather suspicious under the circumstances.
FL ghosting as a happy and satisfied casino customer? What next?
I suppose my wrongly confiscated $95 should now be kissed good-bye. Nice work Platinum Play/Fortune Lounge - all for a handful of loose change (though I suspect mine is hardly an isolated event).
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| Posted by: max at September 26, 2004, 5:27 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by bonuslover
Max: would you delete his account if you find out phoenix911=FLVPOP ?
just asking
No, but I'd have no hesitation about flagging them as a fraud and posting the details here on the forums. Been there done that.
As it happens I find that "phoenix911" and "FortuneLounge" _have_ posted from the same IP and I doubt that I need to point out that that's rather suspicious under the circumstances.
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| Posted by: phoenix911 at September 25, 2004, 5:51 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
I have only played with FL until recently and see myself as an optimistic person. A lot of people are so negative around here and seeing that I'm positive (or trying to be) you are now rejecting me.
Says a lot... point taken thanx.
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| Posted by: bart at September 15, 2004, 8:53 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by FortuneLounge
As a result of Megan's posting we are looking at our T & Cs again. There is always room for improvement.
VP Operations
Fortune Lounge
I just had an idea and thought I would share it with you. Since it is the Neteller bonus that seems to cause distress and misunderstanding, why not make it sticky.
Then a simple, "the Neteller bonus is non cashable and requires no further wagering when combined with other bonus promotions. Otherwise, wagering required is ....".
Now that should solve your problems. From an Administrative point of iew it always gets removed. From a players point of iew there is no hidden cost or extraordinary playing burden. From the casino point of iew they still incent using Neteller without a large promotional cost. And recreational players who get down to the last dime will love having an extra shot. I think it would incent longer play without bad feelings.
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| Posted by: topwater at September 13, 2004, 8:29 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
I've been a player for three or four years with the FL Group. Maybe more.
Never, ever have I had a solitary problem that wasn't resolved quickly and professionally.
I guess that any large organization will make mistakes and I look at VPOPS showing up here and taking bullets as a thankless and brave move. He seems to always fix whatever he is made aware of if humanly possible. Not sure what more you can ask for.
I'm not even sure whether from a purely business perspective that being here and taking bullets makes sense, but I commend him for doing so.
BTW, check my IP too if you want. I'm right here in Oklahoma.
People often complain but rarely praise. I do both when appropriate. I just wish that the CS people in Vegas were as professional and curteous as those FL VIP reps.
Kevin
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| Posted by: NewbieDoobieDo at September 13, 2004, 3:02 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
While I don't "defend" them (they're a business and not my little sister) I have hardly ever in close to 4 years had a problem with them (in fact, I don't recall any). When I win I'm paid within 48hrs 98% of the time. My only gripe is the bonuses I get offered (allegedly as a VIP) are non-existant. The one or two I get every couple months are like 10% up to $1.37 and I don't accept them, but I think I can understand why (although I don't agree with it). I have never had a problem understanding their neteller bonus and always had it removed BEFORE wagering when it affected me. This board isn't a love fest, it's primarily here for people to b1tch. You usually only see the complaints while those who have nothing to complain about usually don't post. When I have a gripe, you'll know it but OTOH I'm not gonna waste my time writing love notes about places where I've had no problems when someone else complains. In this case I made an exception because for some reason you are constantly battering them... | | Read Entire Entry |
| Posted by: FortuneLounge at September 12, 2004, 10:42 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
bart: Thank you for your comments. They are appreciated.
As a result of Megan's posting we are looking at our T & Cs again. There is always room for improvement.
VP Operations
Fortune Lounge
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| Posted by: bart at September 12, 2004, 9:39 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by FortuneLounge
bonuslover: Now you are going too far.
And you find it strange that someone would defend us ? Who on earth is going to come into this forum and defend anyone when it is always seen as someone from the casino posing as a forum member ? Have you perhaps, ever, thought that there are actually players who are quite happy with us ?
Dirk and I both are happy with you and you seem generally fair. And I don't even receive bonuses from you anymore for whatever reason - as a VIP.
Be that as it may, you do what you say and that's all I ask.
However, in this case, I have to agree with Dirk and Megan. Your own Ts&Cs seem to indicate that wagering requirements are applied to the bonus in the order awarded. Your policy is at odds with your terms. And I have to admit, strikes me as unfair.
I am a supporter, but I think there is room for improvement and clarification regarding these Nete... | | Read Entire Entry |
| Posted by: FortuneLounge at September 12, 2004, 9:02 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
bonuslover: Now you are going too far.
Max is most welcome (and has the ability to) check the IP address of phoenix911 and compare that with mine.
I do not need to resort to such tactics to defend Fortune Lounge. I do that in my own capacity, clear for all to see, all the time.
And you find it strange that someone would defend us ? Who on earth is going to come into this forum and defend anyone when it is always seen as someone from the casino posing as a forum member ? Have you perhaps, ever, thought that there are actually players who are quite happy with us ?
You seem to thrive on the negative (especially when it relates to our casinos) under your own agenda.
VP Operations
Fortune Lounge
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| Posted by: bonuslover at September 11, 2004, 7:45 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
this phoenix guy, in the course of 1 month of his membership made 2 and only 2 posts, both saying good things about FL
I really wonder if anybody would actually go through the troubles of registeration and NOT use the membership at first instance to make complaints
and since I find ery few people who would defend FL (in fact this is pointed out over at casinomeister.com)
chances are high that this phoenixguy is actually VPOP in disguise
***
Max: would you delete his account if you find out phoenix911=FLVPOP ?
just asking
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| Posted by: phoenix911 at September 11, 2004, 2:20 pm | | Topic: Platinum Play booby-trap Forum: Winner Online |
I just find that FL always removes any bonus offer that I decide not to use. I always make sure that I read ALL the t+c before signing up at a casino.
If you do this, you will find all the details regarding the bonuses. The Neteller bonus everyone is talking about is mentioned under the terms and conditions for promotional offers (sign-up bonus). All you need to do is click on it.
I am still a FL supporter. Maybe I am just lucky, but I have had nothing but good service!
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| Posted by: MeganSpot at September 7, 2004, 12:41 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
The situation with Platinum Play has turned for the worse. The T+C specifically state:
"GENERAL TERMS AND CONDITIONS FOR ALL PROMOTIONS AND OFFERS
Paragraph 11.
Wagering counts towards bonus requirements in the order that each bonus offer is taken up. i.e. wagering requirements need to be met for each bonus before subsequent bonuses may be withdrawn."
The position put to me by Platinum Play CS staff reads,
"as per the Terms & Conditions of the casino if wagering requirements are not met on the bonuses the bonuses will be forfeited from the larger amount to the smallest until the wagering requirement is met"
The above statement is unsupported by any reference to the published T+C or indeed at any place on the Platinum Play website. For the record the 200% bonus was indeed the original bonus to be applied to my account and therefore the first on which wagering requirements were (are) met.
Before proceeding... | | Read Entire Entry |
| Posted by: Dirk Diggler at September 6, 2004, 6:27 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Fortune Lounge - I'm a VIP with yourselves and you generally look after me well (quick support responce etc) and I'm happy with the way you treat me.
However I think you really need to look at the way bonuses are removed from NEW players cashins. The Neteller bonus is far from clear - especially for players new to online casino play. When I first joined yourselves (some 18 months ago) I didn't notice that you'd added the Neteller bonus to my account and cashed in. All you did was pay me the amount LESS the Neteller bonus and returned the Neteller bonus to my acount.
Now I know you have changed the way your bonuses work but in my opinion what you should do if they meet the wagering requirement for the signup bonus but not both bonuses together, is remove the Neteller bonus - as obviously many people don't even know this has been added.
Your policy to remove the largest bonus is just wrong in my opinion - if a player has met the wagering requirement for the larger bonus bo... | | Read Entire Entry |
| Posted by: FortuneLounge at September 6, 2004, 12:22 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
Quote: Originally Posted by bonuslover
EXACTLY
they are ery ...shall I say...'reluctant' to remove the NETeller bonuses. One thing I know is that the crediting of this NETeller bonus always falls behind so I always try to fulfill the WR quickly and cashin ASAP
this way they won't give you the generous bonus
Meganspot was mailed on 30/8/04 with a notification that the Neteller bonus was added.
Your statement that we are "reluctant" to remove bonuses is absolute nonsense. Our mailer states:
"Should you not wish to comply with the Wagering Requirements and have the bonus removed from your account, please email the Fortune Lounge Support Desk on this address:
support@fortunelounge.com".
We have, so far, complied with every single request to have a bonus removed. It can, however, not be done if a player has wagered on the bonus already.
I am currently looking at meganspot's account and will be back with ... | | Read Entire Entry |
| Posted by: bonuslover at September 5, 2004, 9:11 am | | Topic: Platinum Play booby-trap Forum: Winner Online |
EXACTLY
they are ery ...shall I say...'reluctant' to remove the NETeller bonuses. One thing I know is that the crediting of this NETeller bonus always falls behind so I always try to fulfill the WR quickly and cashin ASAP
this way they won't give you the generous bonus
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