| Posted by: Blue at December 21, 2004, 9:06 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Yeah, it looks like this situation has been resolved. Aside from what's been posted here, I've personally heard from a couple of other people that were having problems but everything was worked out for them and they seem happy to stay on with Omni now that this is out of the way.
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| Posted by: GrandMaster at December 16, 2004, 2:06 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I am expecting to get the bonus tomorrow. After having completely flat sessions for days, I made $100 today , so I am not out of pocket whatever happens.
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| Posted by: bart at December 16, 2004, 1:28 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
The Casinomeister has declared this issue resolved. He is told that players have been (or will be?) paid. If you have not been paid, you should post at his site.
bart
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| Posted by: GrandMaster at December 15, 2004, 3:51 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I got the bonus in October without problems, but I had to complain to get the bonus in November. Omni's explanation was that my account was "blocked" because I did not deposit in October (not true), but they gave me the bonus I deposited in November. Depositing is one of the factors they consider when deciding whether to consider you a "genuine player", even though it is not required by the T&C.
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| Posted by: Sirius at December 15, 2004, 3:38 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by GrandMaster
...It seems that you are expected to make a deposit, even though it is not stated in the T&C.
You never needed to deposit with the new terms. I received the bonus the day after playing the required amount, the first month they changed the rules, and I didn't deposit anything. It was only in the second month people started having problems, probably unrelated to whether they deposited or not, although I didn't play from that month on so I don't know if I would have received the bonus.
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| Posted by: Bethug at December 15, 2004, 3:14 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
This hold thing make my head hurt. Why is it taken so long to correct this?
they should step up and pay the people, take the lost, and do it right next time
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| Posted by: GrandMaster at December 15, 2004, 2:25 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by travelmom
Well, I just heard from Mark at Focalclick again.
Regarding the alleged "solution" offered by Omni he said that he was advised by management that the Bonus that was credited to my account is for December only, so if I play in December I will not receive a bonus for December (i.e. the bonus that I have received because of complaining that I was not credited a bonus for November after meeting play requirements is really the bonus for December, just credited in advance - rather than the November bonus being credited).
He expressed his apologies for this being the only solution offered and did state that he has forwarded my complaints along with many others along to Omni management.
So that's the latest.
Travelmom
Don't give up. Insist that Omni abide by their own T&C. If they advertise a promotions on their website, it should be available to all players, unless they were notified in advance ... | | Read Entire Entry |
| Posted by: bart at December 14, 2004, 4:22 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by travelmom
Well, I just heard from Mark at Focalclick again.
Regarding the alleged "solution" offered by Omni...
So that's the latest.
Travelmom
CasinoMeister says he expects to hear something today. Prior to that I encourage everyone to make sure he has your details. If he does not, pitch a bitch. And be sure and post your details there as well as here.
bart
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| Posted by: travelmom at December 14, 2004, 8:19 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Well, I just heard from Mark at Focalclick again.
Regarding the alleged "solution" offered by Omni he said that he was advised by management that the Bonus that was credited to my account is for December only, so if I play in December I will not receive a bonus for December (i.e. the bonus that I have received because of complaining that I was not credited a bonus for November after meeting play requirements is really the bonus for December, just credited in advance - rather than the November bonus being credited).
He expressed his apologies for this being the only solution offered and did state that he has forwarded my complaints along with many others along to Omni management.
So that's the latest.
Travelmom
Quote: Originally Posted by travelmom
Well....
I just heard back from him this morning, and this was the "solution" offered by Omni.
They have credited the $100 to my account which I can bet with... | | Read Entire Entry |
| Posted by: magnate at December 9, 2004, 10:20 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I was told that IF I deposited I would most likely not be allowed a bonus after meeting the wagering requirements. I have been hesitate about wagering in any case due to other changes management has made. I also have been affected by this thread.
In any case I had left monies in the account and played "Break the Bank" ....HAS ANYBODY EVER WON THIS GAME? I am lucky to see 2 of my numbers come up. For the last 2 months I have had a small balance.
NOW OMNI SUBTRACTED $2 A MONTH FOR "DORMANCY" LEAVING ME WITH LESS THAN $10 SO COULD NOT PLAY THE GAME. Also less than the $20 Neteller minimum withdrawal. Well, I will be able to withdraw what I have left but OMNI sure seems to be have changed colors.
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| Posted by: dominique at December 9, 2004, 8:10 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I think everyone with any type of contact has tried by now.
I am ery disappointed - I have been a stout supporter of Omni for years, including at the beginning of these incidents.
I can even understand their need to tighten the belt and become more restrictive with bonuses, afterall bonuses are not just given to people who drop considerable amounts of money like in Vegas, but to everyone. They do affect the bottom line and need to be adjusted to justify the expense, which will ary as time goes. The industry has not had a ery good year since the US clampdown on casino advertising. This causes a lot of repeat players claiming this bonus , but it attracts less new players since the message that the bonus is available is not delivered as effectively anymore.
I will not be surprised to see more casinos tightening the restrictions or redesigning bonuses.
The problem with Omni is that you don't change the rules in the middle of the game. That is considered breach of ... | | Read Entire Entry |
| Posted by: Jetset at December 8, 2004, 9:38 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
QUOTE I have seen Jetset post on this incident but not sure if he has contacted anyone at Omni. UNQUOTE
Yes - Cryptologic and Omni, but there seems to be a strange inertia to address this as a holistic problem that requires a management policy shift. I don't see any signs yet of a change in thinking, although this continuing flow of complaints must be embarrassing and is surely costly in terms of reputation and business.
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| Posted by: bart at December 8, 2004, 4:58 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by Sirius
When I originally emailed the Marketing Director a month ago, I explained it was quite serious but resolvable. I mentioned the Gaming Club incident and how it was possible to resolve the problem (at the end of the email I even copied and pasted what the Gaming Club had written here). He replied to this first email but although he seemed to sort out the cases I sent him, he never replied again about what was going to be done about the situation.
As a player I appreciate your attempt. You, Mark and Casinomeister are to be commended. It amazes me that they didn't fix this. Do you know if anyother watchdogs were involved? I have seen Jetset post on this incident but not sure if he has contacted anyone at Omni.
Any chance the Marketing Director will give you insight into why the sudden change?
bart
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| Posted by: Sirius at December 8, 2004, 4:50 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
When I originally emailed the Marketing Director a month ago, I explained it was quite serious but resolvable. I mentioned the Gaming Club incident and how it was possible to resolve the problem (at the end of the email I even copied and pasted what the Gaming Club had written here). He replied to this first email but although he seemed to sort out the cases I sent him, he never replied again about what was going to be done about the situation.
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| Posted by: bart at December 8, 2004, 4:34 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by travelmom
I do appreciate Mark's efforts on this, but as far as I'm concerend this is a ery poor solution to the situation and I am not too impressed with Omni management at this point. As other posters have said in this thread - why hasn't Omni granted the appropriate bonuses to players that have met the requirements, and then banned them after the fact if they feel that they are abusers?
Travelmom
Looks like Casinomeister is not getting anywhere with them either. But hats off to Mark for trying. Are there any other watchdogs working on this?
Travelmom, I think you are right to reject this offer. I have no idea why Omni is willing to trash their own reputation.
bart
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| Posted by: travelmom at December 8, 2004, 6:46 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Well....
After my previous post in this thread regarding having met the wagering requirement at Omni in November and having not received the bonus, I received a private message and then exchanged emails with Mark from Focalclick and he contacted Omni management on my behalf to see if they could find a resolution to the problem.
I just heard back from him this morning, and this was the "solution" offered by Omni.
They have credited the $100 to my account which I can bet with now. However, IN ORDER TO CASH THE BONUS I MUST DEPOSIT IN DECEMBER AND WAGER THE NEW STANDARD $4,000 WAGERING REQUIREMENT.
Now I don't know if that means that I would get a new bonus for December as well and be able to cash in both bonuses, but it certainly dosen't say that. And I really have no clue what wagering a new $4,000 has to do with the fact that I already wagered over $2500 in November, meeting their wagering requirement, and lost $350 of my own money in the process.
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| Posted by: Jetset at December 4, 2004, 9:11 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
"I beg to differ."
That is your prerogative... but do you not see a similarity in (a) the bad decision (b) the hammering the reputation is taking and (c) the ill-advised delay in accepting that a serious, player provocative misjudgement has occurred and steps taken to rectify it?
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| Posted by: hhcfreebie at December 4, 2004, 8:41 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Sand has finally sank to the same level. No more monthly bonus from peak entertainment group.
Quote: Originally Posted by Jetset
Remember the Gaming Club fiasco? This sounds kind of similar, where a manager makes the wrong dumbass decisions, they know it...but the machinery takes ages to creak into action in rectifying it.
I beg to differ. Not only did Omni refuse to honor their own terms on November, they also add new terms to justify what they did.
I did have a great experience with peak entertainment in the past but after this, why on earth would I waste my time and money with them?
I'd suggest everyone to stay away from them until they clear up everything.
ps: Thanks everyone who posts here. I was lucky to read the warning before I made any deposit on November.
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| Posted by: Jetset at December 3, 2004, 9:32 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Remember the Gaming Club fiasco? This sounds kind of similar, where a manager makes the wrong dumbass decisions, they know it...but the machinery takes ages to creak into action in rectifying it.
Meanwhile their hard-won good reputation is taking a beating from all sides.
It's another of those inexplicably silly mismanagement issues which needs fixing and fast. Gaming Club did it. So can Omni, but they need to get into gear here.
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| Posted by: Trader v1.1 at December 3, 2004, 6:06 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
For the record, Omni Casino has always treated me ery well. I can remember only small problems that they always remedied quickly and included a small apology bonus in comp points every time. I have even won a fair amount of money above the total bonus money given me in almost five years of playing there. The same was true at their sister casino, Sands of the Caribbean, until I lost there the last two months.
I really don't understand how a high class operation would stoop to this. It's time to come forward with the mea culpas. Even really dumb mistakes can be fixed if you have the will to do the right thing.
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| Posted by: Blue at December 3, 2004, 11:06 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
"It seems to me that they should be reviewing this whole incident with the objective of reconsidering the alidity of the disqualifications they have imposed and settling what they owe to the players affected by this sorry affair.
And whichever manager approved this nonsense should get his ass severely kicked imo." - by Jetset
Exactly.
And I did see somewhere that Omni won a "Casino of the Year" type award, Top Payouts award.
They seemingly have had a great reputation, but this is a real smear. I don't understand how this makes good business sense.
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| Posted by: Thrill at December 2, 2004, 8:49 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by Trader 1.1
For December, Omni now requires $4000 in wagering to receive the $100 bonus. They also include a warning that those judged to be bonus abusers will not get the bonus.
I find this unacceptable. Omni has certainly been around long enough to know which of the regular customers they want to keep and which they do not. Those no longer eligble for the monthly bonus should be informed before they deposit and play. The monthly bonus structure now resembles a random draw where some get a bonus and others do not. Until the rules are more clear than what they have now I will be reluctant to play at Omni for a sixth year.
Why would anyone play with a casino where they have to beg for a bonus?
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| Posted by: GrandMaster at December 2, 2004, 1:50 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I was first refused the monthly bonus in November. Live chat told me that there is a "temporary block" on my account. I e-mailed promotions and they credited my account within a day, but their explanation was less than convincing. They claimed that the block was put on my account in October, because I did not deposit any money, but that they reclassified me as a "genuine" player when I deposited in November. There are just three problems with this: I did deposit in October, there is nothing in the rules that says you cannot play with money already in your account, and I should not have to e-mail them for the bonus.
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| Posted by: Trader v1.1 at December 2, 2004, 10:55 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
For December, Omni now requires $4000 in wagering to receive the $100 bonus. They also include a warning that those judged to be bonus abusers will not get the bonus.
I find this unacceptable. Omni has certainly been around long enough to know which of the regular customers they want to keep and which they do not. Those no longer eligble for the monthly bonus should be informed before they deposit and play. The monthly bonus structure now resembles a random draw where some get a bonus and others do not. Until the rules are more clear than what they have now I will be reluctant to play at Omni for a sixth year.
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| Posted by: bart at November 25, 2004, 7:04 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by Jetset
Judging from posts elsewhere it sounds as if Omni is only paying what they should be paying when individual players make a fuss...
It seems to me that they should be reviewing this whole incident with the objective of reconsidering the alidity of the disqualifications they have imposed and settling what they owe to the players affected by this sorry affair.
I agree. If one steals money and only pays it back when caught, then one isn't honest. Same with casinos. This is awful.
bart
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| Posted by: Jetset at November 25, 2004, 6:35 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Judging from posts elsewhere it sounds as if Omni is only paying what they should be paying when individual players make a fuss. I'm open to correction on that perception, but it's a poor approach to the problem that will not win them many friends or retrieve their reputation.
It seems to me that they should be reviewing this whole incident with the objective of reconsidering the alidity of the disqualifications they have imposed and settling what they owe to the players affected by this sorry affair.
And whichever manager approved this nonsense should get his ass severely kicked imo.
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| Posted by: Dirk Diggler at November 25, 2004, 1:31 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Just for the record I've now been given the bonus - a big thank you to Sirius at faircasinos.com
Still doesn't justify what they are doing though.
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| Posted by: DealerBusts at November 24, 2004, 12:30 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I'm glad i avoided the Omni bonus. I saw trouble coming when i saw the new bonus terms but didn't expect so many people to be cheated out of the bonus....
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| Posted by: hhcfreebie at November 23, 2004, 6:46 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by Thrill
There's no reason to play at any of the Peak Casinos now if this is how they treat their customers. Too bad another Cryptologic group dies...
Peak Casinos include:
Sands
Omni
49er
3Diamonds
1on1casino
caribbeansunpoker
Sand still grand the bonus automatically when you deposit.
I recieved the bonus this month without any hassle, although I lost it quickly.
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| Posted by: Thrill at November 22, 2004, 7:59 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
There's no reason to play at any of the Peak Casinos now if this is how they treat their customers. Too bad another Cryptologic group dies...
Peak Casinos include:
Sands
Omni
49er
3Diamonds
1on1casino
caribbeansunpoker
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| Posted by: magnate at November 22, 2004, 7:46 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
So sad to see recent policies happen. They might have been taken over by new management that sees things differently than the previou owners or the same management decided to change policies. It still is sad to see what is happening.
Personally, I dont care about bonuses as much as an honest game. Unfortunately, all the software (IMHO), have the ability to change the odds according to the wager pattern and the online casinos take advantage of this "feature" to arious extents.
Because the maximum wager allowed has not changed (for no dl ersion) and the minimun wager required has increased, it has reduced my ability to have a potential win (even if an honest game with increased odds for increased wagers is instituted).
OMNI, IF YOU ARE READING THIS THREAD.
Either stop offering bonuss completely or honor them if the terms are completed. If Omni offers an honest game people will wager with much fewer complaints than this thread is creating.ether way
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| Posted by: SquidlyDiddly at November 22, 2004, 12:30 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Omni pulled their dirty trick on me too.
I spoke to a CSR from the promo dept. and she categorically refused to give me the bonus for this month even though I have wagered at least 2500$.
She claims I have been abusing their promotions although I have always followed the rules by the book.
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| Posted by: GrandMaster at November 22, 2004, 12:24 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by travelmom
Add me to the list.
And me, too. Last month the bonus appeared the next day as promised, this month I am still waiting for it.
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| Posted by: SodaFan at November 22, 2004, 11:15 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
I was denied the bonus too.
Here is one rediculous chat. Reeds from the bottom up.
--no reply---
Eugene21: this is BS
Eugene21: I happened to win so you deny the bonus
Eugene21: I could have lost $1000 I deposited
Eugene21: well block me next month not the month I already completed the terms
donna: could be blocked from further promotions
donna: the terms and conditions also indicate that players with activity that suggests bonus abuse
Eugene21: put it in terms
Eugene21: if u want me to wager 5000 before bonus not 2500
Eugene21: what u saying does not make sense
Eugene21: i fulfilled that
Eugene21: Players who return after their first months play will receive $100 after they have wagered $2,500 in the casino
Eugene21: you said on your web page
donna: the issue is that the promotions department feels that each month only bonus funds were wagered on your account
Eugene21: I wagered 2575 of my own funds didn’t I? | | Read Entire Entry |
| Posted by: newbie777 at November 21, 2004, 10:40 pm | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
The change of bonus policy already gave the casino a better advantage because players can no longer bet big using the bonus. I don't understand why the casino blocks players (especially those losing more than the bonus amount) like this.
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| Posted by: travelmom at November 20, 2004, 6:01 am | | Topic: Omni Casino tricks -- RESOLVED Forum: Winner Online |
Quote: Originally Posted by Dirk Diggler
I'm another they're refusing to give the bonus - despite sending me an email advertising it.
Add me to the list.
I wagered over the $2500 (not sure how much I wagered, but I know it was over that amount) - losing about $350, and did not see any sign of the bonus after a couple weeks. Wrote Omni about it and got the following email:
"Renee, the bonus was not credited due to a temporary block on your account. Please contact our promotions team at toll free 888 477 2239 between 9am and 4pm EST, Monday through to Friday for the details on your account and to assist in having this matter resolved."
After reading this thread and hearing that people get no help from support (and I haven't had ery good luck w/ phone support at Crypto casinos either), I'm not going to bother. I withdrew my remaining balance of about $50 - not sure I'll be playing there again...
Travelmom
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