| Posted by: richto at January 17, 2006, 1:38 pm | | Topic: Beware - Front Room Casino is NOT Honouring its bonuses -- RESOLVED Forum: Winner Online |
Well apparently my online complaints including a complaint to the offshore gaming board, and a threat to take legal action eventually did the job.
Today I received the following:
"Thank you for contacting us regarding the X-mas bonus.
First I would like to apologize for the delay in responding. Due to some technical issues, we are having a delay in responding the emails.
You have deposited 100 GBP and are entitled to a bonus, normally bound by conditions, but because of OUR delay we will make this bonus available for withdrawal without any requirements. Furthermore, I have made another 50 GBP deposit into your account as an apology for this mistake. This 50 GBP is not a bonus, you can do whatever you desire with these funds, withdraw, play, etc.. It is a gesture made by us to apologize for any inconvenience caused to you and any other players.
Just to make things clear, this means you can play with the bonus or withdraw it whenever you want wit... | | Read Entire Entry |
| Posted by: Jetset at January 14, 2006, 4:55 am | | Topic: Beware - Front Room Casino is NOT Honouring its bonuses -- RESOLVED Forum: Winner Online |
A representative of this casino has appeared over at the other site, citing technical problems and urging aggrieved players to make contact. This is his email address:
manager@eliteclubmanagement.com
There has been some heavy criticism of Chartwell in the thread, so perhaps they have applied a little pressure to this outfit after all.
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| Posted by: Jetset at January 12, 2006, 2:09 pm | | Topic: Beware - Front Room Casino is NOT Honouring its bonuses -- RESOLVED Forum: Winner Online |
Chartwell Tech software so you won't get too much help from them. I think this is a sister casino to Liquid Club and Elite Club operated by an outfit called Elite Club Management / Luminar licensed in the Netherland Antilles (a jurisdiction that is not especially responsive to player disputes.)
Have you tried emailing your problem to dpurvis@eliteclubmanagement.com?
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| Posted by: richto at January 11, 2006, 4:06 pm | | Topic: Beware - Front Room Casino is NOT Honouring its bonuses -- RESOLVED Forum: Winner Online |
I took up an offer with FrontRoom Casino over Christmas that offered a £100 bonus to 'any player' that made a £100 deposit and played it through 10 times. I took up this offer and actually played my deposit through 18 times and met all the listed T&C
I am still waiting for my Bonus and they have ceased responding to emails. I have now threatened to take them to the small claims court.
Luckily I ended up even after playing, but dont bother playing this Casino if you hope to get a bonus (Or any customer service)
I am not the only one with issues too - see http://www.rpoints.com/bb/viewtopic...=asc&highlight=
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