| Posted by: sabre1 at May 4, 2006, 9:12 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
I would suggest that anyone who has issues with Connecto file a dispute with Montana Overseas at http://disputes.montanaoverseas.com
Connecto refused a $3,000+ withdrawal of mine, claiming that I was using multiple accounts (I wasn't). After filing a dispute, I received payment in full in about 6 weeks.
If you feel that you haven't broken any of their T&C and that they are just jerking you around, file a dispute and hope for the best.
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| Posted by: identitycrisis at May 3, 2006, 7:35 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
yes yes yes please do. I was screwed more thena few times by them and I finally learned my lesson. and by the way they do not pay affiliates at least they did not pay my boyfriend. and they accused us of having multiple accounts as well because he logged on his screen name from my computer. we do not live together, we have our own payment methods. but because he logged on the program on my computer we have multiple accounts. needless to say this argument continue until "connecto" won it. ery nasty customer service. and they hung up the phone on me a couple of times and did not respond to neteller as they were trying to help resolve this issue.
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| Posted by: manne1904 at February 28, 2006, 9:46 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
To give you the actual news:
All responses from Connectocasino are ery slow and rare, in most times I have to wait 1 to 2 DAYS for one email reply.
Just like here, John (and he is PR manager) lets me now wait 4 days without any response.
Great PR work, John!
Now, after Withdrawal Department let himself down to answer me, they tell me that because of the "multiple accounts" they will not pay my winnings of around $300 net, but, however, they will let me continue to play with my deposit and the bonus.
This is really funny, because any casino out there will either take my excuse and pay me out, or they see it as a fraud and close the account.
But not Connectocasino.
They allow you to DEPOSIT and PLAY and LOSE,
but they will not allow you to WIN and WITHDRAW.
Do they really think people are stupid???
Anyway, I emailed withdrawal dep, management and John and gave them 2 possibilities: PAYout or THROWout.
Thank you ... | | Read Entire Entry |
| Posted by: manne1904 at February 24, 2006, 1:31 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Dear John and all readers,
it would going to be funny, if it wouldnīt be my money.
Withdrawal Department told me that they opened my account manne again and closed the old one (I havenīt played there the last time, I didnīt know that there was one ...), also that they put back the deposit and the bonus to my account.
Thatīs 338$ less than the amount was.
Then I asked for the withdrawal and received this email from Withdrawal Department:
>Please feel free to contact our support staff ia Livechat (the link is on our
>homepage) for immediate and personalized attention.
>--
>Regards
>Withdrawals Department
>Connect To Casino
I thought this is really funny as I asked Withdrawal Department for a Withdrawal and they send me to Live Chat!
However, I went to Live Chat and this is what they said:
Trent: Hello, Thank you for choosing www.connectocasino.com. Please provide me your usern... | | Read Entire Entry |
| Posted by: manne1904 at February 24, 2006, 10:01 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Dear John,
My user name at the casino is ***** and I have a withdrawal pending.
Now my account was locked because there is a multiple account detected, which must have been by error.
I had a computer crash some time ago and lost all my emails and programs.
This may be why I opened another account at your casino, I lost the overview. I am playing at many casinos here and there, donīt ask me if I had an account at xxx or yyy years ago.
My question is, does this have an affect to my withdrawal?
I donīt want the bonus to be paid, I appreciate that you are giving away such high bonuses, giving the possibility to play high stakes with low deposits.
Only one thing is not too fine with your casino: I never received answers to my emails. All information I have is by the staff at the Chat.
I have only one email telling me that my fax back form has approved and I am able to withdraw now. The next thing that happend, some hours later, was, that my account was locked.
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| Posted by: connectocasino at January 26, 2004, 12:18 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by Schankwart
John... Another thing I would like to ask:
Why do you not allowed regular withdrawals through the software and instead always require emails?
By the way, it always takes me 2-3 days until the withdrawal-request from my email gets finally processed, adding another couple days to your 2-7 days "payout rule".
Schankwart,
Quite frankly, allowing withdrawals through the software would just be hell. People will request all kinds of amounts they don't qualify for due to bonus restrictions and get frustrated when they are denied without any specific explanation. In this way, we're able to give a clear and concise explanation as to why a withdrawal is being denied or approved and MORE IMPORTANTLY, also ask for for the documentation while we're at it.
Quote: Originally Posted by BaDaBoom
Another quarky thing about this casino is that they pay their affiliates into their gaming account!!! (... | | Read Entire Entry |
| Posted by: Schankwart at January 26, 2004, 2:35 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
John... Another thing I would like to ask:
Why do you not allowed regular withdrawals through the software and instead always require emails?
By the way, it always takes me 2-3 days until the withdrawal-request from my email gets finally processed, adding another couple days to your 2-7 days "payout rule".
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| Posted by: Noob at January 25, 2004, 7:15 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by Noob
For my previous comments on this casino, see this thread.
After getting paid my winnings, I returned and lost my entire $650 bonus. ZERO OUT. Then I noticed I had some comp points so I got on chat and asked how I could claim them. They provided the email address I should contact and also told me comp points were free from any playthrough requirements. The $20 was in my account the next day. I tried my luck at roulette and won another $40. I decided to cashout my massive $60 balance only to receive this irritating reply from Vince:
In order to qualify for a withdrawal you are required to playthrough the amount of deposit + the bonus ($750) times 30 ($22,500). You have played through $0 and need to play $22,500 more before requesting a withdrawal.
Kind regards,
Vince
Support Manager
Here we go again. I wonder how long it will take to fix things this time? Shouldn't gambling be fun instead of feeling lik... | | Read Entire Entry |
| Posted by: caruso at January 23, 2004, 3:32 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Nothing to do with Connect, but always worth a trip down memory lane:
http://mb.winneronline.com/showthre...light=Angelciti
All resolved thanks to the intercession of excellent troubleshooters Riccardo and Wilson.
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| Posted by: ohdreampop at January 23, 2004, 2:31 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by gamblinboi
yabadabadoo, your memory is quite short then.
In BaDaBoom's defense, I don't think he/she was around for that fiasco.
BaDaBoom
Member
Joined: No 2003
BaDaBoom: Gamblinboi is right. They have a shady past indeed. It's best to do your research before you defend a casino, and in this case, get caught making hypocritical statements.
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| Posted by: caruso at January 23, 2004, 12:28 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Let's avoid getting unnecessarily inflammatory here.
Both Rockr and myself - and other players besides - chose our payment method fully in possession of the facts regarding the timescales involved. Whether or not that timescale suits our ideal, we chose it in possession of the facts of the matter and have absolutely nothing to complain about while the casino honours its side of the bargain, which currently it is.
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| Posted by: theguru at January 23, 2004, 12:14 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
So RockR, you are happy with the first of a few payments being made after 9 business days? Sheesh, I don't know many casinos that I would play that take 9 businesss days (over 11 days total). John if this is your idea of good customer service then I think I'll pass on your casino, whether your here to answer claims or not. I guess at least the player is getting paid and thats the main thing, but that is less then impressive timing.
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| Posted by: Gamblegirl at January 23, 2004, 12:12 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote:
But the 3 of you are making it impossible for it to continue. The company is ery close to pulling me out. If this does happen I think most sensible minds will agree that it won't be our fault. We've tried our level best to keep the posts constructive and productive. But these 3 people are hell bent on not allowing this to continue.
I suspect this has more to do with your own ineptitude than anything else. And that your casino is rethinking this little PR exercise. Mary made some quality suggestions, practical and to the point, without rancour nor malice. You did not respond to a single one!
Perhaps you should read the posts of Vahe Baloulian (Casino-on-net), Ed Ware (32Red), Emily (INetBet), or Ryan Hartley (Intercasino) have made at WOL to see how a professional organization conducts itself in public.
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| Posted by: Rockr at January 23, 2004, 11:51 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
I will confirm what John has said, I was given the option of receiving a check/wire in full or Neteller payments every 2 weeks at a max of 2k per payment. It was my choice, and as long as they hold up to their end of the bargain, I will be satisfied.
For the sake of the players and myself I would hope that John isnt pulled from the board. I wish all casinos would delegate a representative to take the time to deal directly with their players in this type of format. It isnt an easy task, but I think if a casino can prove itself in this setting it is definitely a great way to gain new players. I can say for myself my initial reason for signing up at this casino, was a representatives presence here.
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| Posted by: connectocasino at January 23, 2004, 11:23 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by The Original Mary
John, this isn't personal--how could it be? Like I know you?
Yes Mary. Of course it isn't personal. Not one of your attacks against my company have been personal.
I was waiting for this. Gamblegirl jumps right in. You, Cipher & Gamblegirl have made it almost impossible for me to do my job WHICH IS deal with ACTUAL player complaints on this forum. I think this is a good exercise with the players complaining if they feel they have a fair beef and us responding publically and letting the people decide who was right or wrong.
But the 3 of you are making it impossible for it to continue. The company is ery close to pulling me out. If this does happen I think most sensible minds will agree that it won't be our fault. We've tried our level best to keep the posts constructive and productive. But these 3 people are hell bent on not allowing this to continue.
Cipher - Again and again. We have no "Pay... | | Read Entire Entry |
| Posted by: Rockr at January 23, 2004, 7:28 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
John, can you please check on the status of my cashout.
I played at your casino back on 1/7. My withdrawal was processed on 1/12. On Monday 1/19 of this week I spoke with Vince, concerning my cashout and he said that it would be processed by Wed 1/21 at the latest, that being the final of the 7 business days. As of this morning 1/23 I have yet to recieve.
Your assistance is appreciated.
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| Posted by: caruso at January 23, 2004, 6:22 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Neteller IS available for full withdrawals, just not in one go.
Provocative statements like "I don't wish to see this unnecessary negativity" and "It's not that complicated" aren't too productive. My post was positive and fair - note that you chose to edit OUT the part where I said "My own withdrawal here is now proceeding at the agreed rate". My posts aren't often "unnecessary" - I've been here nigh on three years, I've seen a fair bit and I've worked up some street cred in the process. Ask the Angelciti players I helped get their money how "unnecessarily negative" my posts are. Ask any player in any issue I've supported and helped push to a successful conclusion how "unnecessarily negative" I am.
If I have the option of taking a cheque or accepting a slow Neteller withdrawal then I take the latter option. I have some experience of RTG cheques (Warren Cloud at TVS) so that is NEVER an option for me. I'm not saying that Co... | | Read Entire Entry |
| Posted by: Gamblegirl at January 23, 2004, 4:05 am | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by The Original Mary
John, this isn't personal--how could it be? Like I know you?--but you're not getting the best use out of this forum.
It doesn't matter if Cipher is a current player at Connecto or not. Cipher is a potential customer; in fact, a potential high-quality customer. Someone who obviously is enthusiastic about gambling in general and is willing to gamble online.
Second, Cipher is expressing not only his/her opinion, but the opinion of many other potential players. Cipher is giving your casino aluable feedback. Thank Cipher for taking the time to inform you of this important image problem, and get to work fixing it. Not just saying that Connectto is different from other RTG casinos, but showing it.
So have many other players here. Your casino is in a competition. Your casino spends a certain amount of money per customer to get that customer to deposit. It doesn't make sense to hand competitive edge over to other casinos, or to a... | | Read Entire Entry |
| Posted by: The Original Mary at January 22, 2004, 8:17 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
John, this isn't personal--how could it be? Like I know you?--but you're not getting the best use out of this forum.
It doesn't matter if Cipher is a current player at Connecto or not. Cipher is a potential customer; in fact, a potential high-quality customer. Someone who obviously is enthusiastic about gambling in general and is willing to gamble online.
Second, Cipher is expressing not only his/her opinion, but the opinion of many other potential players. Cipher is giving your casino aluable feedback. Thank Cipher for taking the time to inform you of this important image problem, and get to work fixing it. Not just saying that Connectto is different from other RTG casinos, but showing it.
So have many other players here. Your casino is in a competition. Your casino spends a certain amount of money per customer to get that customer to deposit. It doesn't make sense to hand competitive edge over to other casinos, or to alienate already acquired players, yet by focussing ... | | Read Entire Entry |
| Posted by: Noob at January 22, 2004, 7:53 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
For my previous comments on this casino, see this thread.
After getting paid my winnings, I returned and lost my entire $650 bonus. ZERO OUT. Then I noticed I had some comp points so I got on chat and asked how I could claim them. They provided the email address I should contact and also told me comp points were free from any playthrough requirements. The $20 was in my account the next day. I tried my luck at roulette and won another $40. I decided to cashout my massive $60 balance only to receive this irritating reply from Vince:
In order to qualify for a withdrawal you are required to playthrough the amount of deposit + the bonus ($750) times 30 ($22,500). You have played through $0 and need to play $22,500 more before requesting a withdrawal.
Kind regards,
Vince
Support Manager
Here we go again. I wonder how long it will take to fix things this time? Shouldn't gambling be fun instead of feeling like work? These constant hassles are not my id... | | Read Entire Entry |
| Posted by: BaDaBoom at January 22, 2004, 6:45 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by gamblinboi
deflecto, just keep in mind Welcome to Our Casino, sorry, Shark Casino doesn't exactly have a excellent play record either.
shark has an excellent paying record now
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| Posted by: gamblinboi at January 22, 2004, 5:26 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by deflecto
Very well said Mary. I must agree Inet is an awesome site with ery fast payouts, love playing there. No, all RTG casinoe's aren't bad as long as you keep your word to players they will keep coming back because u know u can trust them. Shark is another that paid me within a day. You reap what you sow.
deflecto, just keep in mind Welcome to Our Casino, sorry, Shark Casino doesn't exactly have a excellent play record either.
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| Posted by: cipher at January 22, 2004, 5:23 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by connectocasino
Yes Mary, we've done all of those things for a lot more than six months. And I have no issues with *PLAYERS* posting comments about our site. Cipher has admitted himself that he is not a player with us and is just sitting here spitting nonsense about us for no apparent reason except for the fact that he dislikes our software provider. I'm sorry Mary, but if somebody comes to a public forum and attacks another without ANY alid reason he should expect a response.
I'm not asking anybody to cut us any slack. We pay. We don't need it.
And I have no problem with the players holding us accountable here. They've done that and we've come through and this process will continue.
But remember :
* Cipher is NOT a player at Connect To Casino
* He is NOT holding us accountable for anything. He is just saying that we're thieves. That's all. Without any alid reason, sense of balance or sense itself. What he... | | Read Entire Entry |
| Posted by: deflecto at January 22, 2004, 5:16 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Very well said Mary. I must agree Inet is an awesome site with ery fast payouts, love playing there. No, all RTG casinoe's aren't bad as long as you keep your word to players they will keep coming back because u know u can trust them. Shark is another that paid me within a day. You reap what you sow.
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| Posted by: connectocasino at January 22, 2004, 4:01 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by The Original Mary
Give honest game, protect players' privacy, honor your promotions, and pay within your promised time frame: in six months, players will be posting your praises.
Yes Mary, we've done all of those things for a lot more than six months. And I have no issues with *PLAYERS* posting comments about our site. Cipher has admitted himself that he is not a player with us and is just sitting here spitting nonsense about us for no apparent reason except for the fact that he dislikes our software provider. I'm sorry Mary, but if somebody comes to a public forum and attacks another without ANY alid reason he should expect a response.
Quote: Originally Posted by theguru
Why should players give any slack to an RTG liscenced casino? The only defense players have is to keep these RTG liscencees from Costa Rica accountable withinin these forums.
I'm not asking anybody to cut us any slack. We pay. We don't ne... | | Read Entire Entry |
| Posted by: cipher at January 22, 2004, 3:37 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by The Original Mary
John,
word of advice: pay attention to what the other RTG licensees, and RTG, do to your reputation. Here's why:
*Most gamblers are only going to remember and judge your place by the software. That's your building, your staff, your slot floor; and it is identical to all other RTG sites. That's human perception. Deal with it.
*RTG has let a lot of casinos open, steal, and close. Every single goddamned one of them said exactly the same things you are saying, "We pay within a week! We know what we are doing! We're honest! We're the best! We pay all our winners (except for the ones that use bonuses as you see in our terms we don't have to pay them)! We're not connected with Those Guys!" You guys bought software with a bad rep; its not the players' fault. Deal with it.
*Your site has already burned its credibility with false information and copy from another site. So don't go getting all huffy about... | | Read Entire Entry |
| Posted by: cipher at January 22, 2004, 3:34 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by theguru
Im sorry Connectto, but if you didnt want these things then you shouldnt have choosen a software platform with such a sorted past. If you were a microgaming liscencee you would not encounter such comments. So basically you made your bed now you have to lie in it. Why should players give any slack to an RTG liscenced casino? You are liscened out of Costa Rica which has absolutely no legitimate gaming laws thus if players do have a problem, they have no legal recourse. The only defense players have is to keep these RTG liscencees from Costa Rica accountable withinin these forums. So suck it up and try not to be so defensive. If you wanted a job in this industry with less hassles I guess you should of applied at a micro casino, but no, you choose to work with a software with the shadiest track record of them all!! What did you expect?
If you want some respect on these forums perhaps offer some to those who have been around this industry for a while.... | | Read Entire Entry |
| Posted by: The Original Mary at January 22, 2004, 3:25 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
John,
word of advice: pay attention to what the other RTG licensees, and RTG, do to your reputation. Here's why:
*Most gamblers are only going to remember and judge your place by the software. That's your building, your staff, your slot floor; and it is identical to all other RTG sites. That's human perception. Deal with it.
*RTG has let a lot of casinos open, steal, and close. Every single goddamned one of them said exactly the same things you are saying, "We pay within a week! We know what we are doing! We're honest! We're the best! We pay all our winners (except for the ones that use bonuses as you see in our terms we don't have to pay them)! We're not connected with Those Guys!" You guys bought software with a bad rep; its not the players' fault. Deal with it.
*Your site has already burned its credibility with false information and copy from another site. So don't go getting all huffy about how wonderful you are and jump down a players' throat.
<... | | Read Entire Entry |
| Posted by: theguru at January 22, 2004, 3:22 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
Quote: Originally Posted by connectocasino
More rhetoric about OTHER "RTG licensees" Let me put this in words you will understand :
We don't wanna hear about other RTG licensees
We don't wanna know about other RTG licensees
We don't wanna know about your experiences with other RTG licensees
We don't care if they're all thieves or whether they're all angels
We simply don't give a damn.
If you have something to say about Connect To Casino then say it. Otherwise PLEASE leave this thread alone.
Im sorry Connectto, but if you didnt want these things then you shouldnt have choosen a software platform with such a sorted past. If you were a microgaming liscencee you would not encounter such comments. So basically you made your bed now you have to lie in it. Why should players give any slack to an RTG liscenced casino? You are liscened out of Costa Rica which has absolutely no legitimate gaming laws thus if players do have a pro... | | Read Entire Entry |
| Posted by: connectocasino at January 22, 2004, 2:48 pm | | Topic: Connect to casino problems (threads merged) Forum: Winner Online |
More rhetoric about OTHER "RTG licensees" Let me put this in words you will understand :
We don't wanna hear about other RTG licensees
We don't wanna know about other RTG licensees
We don't wanna know about your experiences with other RTG licensees
We don't care if they're all thieves or whether they're all angels
We simply don't give a damn.
If you have something to say about Connect To Casino then say it. Otherwise PLEASE leave this thread alone.
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