| Posted by: vesuvio at May 28, 2006, 3:09 pm | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
It's not clear at all, is it? For what it's worth here's the precise reasoning King Neptunes gave over at the other site:
Quote:
3. Our decision was based on:
Player deposited 200 and received 200 bonus;
Player proceded to play on an excluded game and built her balance to a approximately 6700.
Player then played 3 Card poker, she lost 400 on her first bet.
We looked at her further play (4 restricted games, 4 allowable games) ignoring the initial restricted game play, but concerntrating on her play on the allowable 3 Card Poker that played immediately after the Deuces Wild play. When she lost what would have been her total starting balance if she had not played on the restricted game, from her 2nd bet onwards she was playing with funds gained from play on an excluded game.
Analysing a hypothetical situation seems a bit of a weird way to go about making a decision (you could question whether the player would bet 400 if she didn't have such a large balanc... | | Read Entire Entry |
| Posted by: GrandMaster at May 28, 2006, 11:18 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
This is what the T&C say at the moment. As I read it, it only allows the confiscation of the winnings on excluded games, not the confiscation of all winnings.
" * Wagering requirements and game exclusions apply according to the date you claim your bonus and not the date you registered at the casino.
* If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & oid and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group."
| | Static Link |
| Posted by: dominique at May 28, 2006, 6:59 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
Quote: Originally Posted by joeyl
To play with a bonus in a casino, one should not be able to procede to the games without reading the terms and clicking "accepted", one should not be able to play barred games until bonus restrictions are met, one should not be able to cash out before playthrough is met.
Definitely agreed on this point.
It would save so much trouble for everyone.
That said, I would be ery surprised to hear of any wrong doing by Neptune. Neptune has always been a class act.
| | Static Link |
| Posted by: joeyl at May 28, 2006, 4:04 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
If I worked at the casino, I would pay the player re the terms the player say she read, these terms changed less than 24 hrs later.
It's about time the casino software suppliers spent some time ironing out these issues for all concerned.
To play with a bonus in a casino, one should not be able to procede to the games without reading the terms and clicking "accepted", one should not be able to play barred games until bonus restrictions are met, one should not be able to cash out before playthrough is met.
If that is too hard, don't waffle on about evaluating the games with wonderful free bonus money and then go write terms that exclude all games bar the fruit machines.
| | Static Link |
| Posted by: piecar at May 27, 2006, 7:42 pm | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
Again, I do not deny that I made a mistake in regards to the "new" terms. I read the "old" terms and 20 hours later I deposited and played, unaware that I was playing under the "new" terms. How unfortunate for me that I happened to read and play during a specific 24-hour period where the terms were changed. What can I do? Nothing. BUT I would expect a decent online casino not to take such a hard stance against. IT WAS AN HONEST MISTAKE. Many of you on this board don't seem to understand this. Is it really that big of a deal for King Neptunes to pay me?!?!
If it matters, I did abide by the old terms. And as far as breaking the "new" terms, I only bet 300 credits in the "newly-excluded" game of Deuces Wild. After this I wagered something like 12,000 credits in required and non-required games. I came to King Neptunes to play, and I still want to play there. I only cashed in a small portion of my balance because I intended to play there some more.... | | Read Entire Entry |
| Posted by: caruso at May 26, 2006, 4:11 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
I know you made an honest mistake. In the circumstances, playing within 24 hours of the terms change and racking up over $15,000 USD, and additionally considering that oiding all wins on excluded games is at their discretion, that King Neptunes has held firm on this is deplorable and says a lot about this industry that a "reputable" casino can behave thus. At the ery least there should be a grace period of a few days for T & C changes.
One can only assume that Neptunes cannot afford to payout $15,000. OK, noted.
| | Static Link |
| Posted by: piecar at May 25, 2006, 9:41 pm | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
Caruso, hi this is piecar the player who is having problems with King Neptunes.
Thank you for taking a stand. I have admitted that I was the one who made the mistake, but the "punishment" certainly does not fit the "crime," if you will. I made an honest mistake and cannot believe the casino's response. Thanks again for your input. I hope it helps my case and the online gambling world as well.
| | Static Link |
| Posted by: randie at May 23, 2006, 6:19 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
This discussion has also come to my notice; I must admit I'm a bit surprised to see King Neptunes have this sort of problems with customers. The issue is a bit tough, nevertheless I think a player should not have played an excluded game, specified in the updated T&C. This is an unfortunate mistake. I did not read all the stuff written there. So I mite be wrong but as far as I remember the player's balance was set to $0, instead of the original amount before s/he played the excluded game. If this is the case, then it's a damn big problem.
I have an account @KN, and am really ok with them so far. Thus I will be closely following the discussion, after all depending on the my final personal conclusion, I'll consider my decision of going on playing there -Maybe even my whole online casino careeer.
However I need time to read the details, seemingly. A looong discussion there : )
| | Static Link |
| Posted by: caruso at May 23, 2006, 5:26 am | | Topic: King Neptunes Casino: £8000 GBP voided on what amounts to a technicality Forum: Winner Online |
Player deposited for a new player bonus on 1st April, having read the terms on 31st March, the previous day; played and won around £8000 GBP ($15,500 USD) playing Deuces Wild VP. Excluded VP games as of 31st march were: Jacks Or Better and Aces and Faces (or All Aces, not sure which) - Deuces Wild was OK.
Unbeknownst to the player, on the last tick of the clock on March 31st, the casino excluded all ideo poker games from the sign up bonus eligible games list. The player, having read the terms that evening, did not read them again before she played, and ended up entirely innocently playing an excluded game.
King Neptune Casino revoked her £8000 GBP winnings.
This was clearly an innocent mistake coupled with spectacularly bad luck with the timing - player checks terms which casino changes about five hours later. There was no malice and the play occured with 24 hours of the terms-change. The casino suffered nothing as a result - they gained EV of £50 assuming £8000 of perfe... | | Read Entire Entry |
|