| Posted by: mgcasinos at October 15, 2006, 1:35 am | | Topic: Jackpotjoy not paying winnings! - RESOLVED Forum: Winner Online |
Quote: Originally Posted by onlinejc
Finally, despite saying it they couldn't do it, Jackpotjoy have removed my bonus and now I can make automatic withdrawals back to my card.
Well done Jackpotjoy!
Congratulation！
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| Posted by: onlinejc at October 13, 2006, 8:42 am | | Topic: Jackpotjoy not paying winnings! - RESOLVED Forum: Winner Online |
No, I never went below £50.
Looks like Jackpotjoy have honoured their agreement and have paid a £100 withdrawal back to my card at last.
Thank you, but it would be nice to have the bonus removed so that I don't have to go through this every time I want to withdraw!
Satisfactory solution.
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| Posted by: Nifty at October 12, 2006, 5:36 pm | | Topic: Jackpotjoy not paying winnings! - RESOLVED Forum: Winner Online |
Joey hit the nail on the head - if you went below $50 at ANY time then you were actually using bonus funds hence you broke the rules by playing roulette.
I would strongly suggest that you always have any bonus you dont want deducted from your starting balance before you play anything at all.
If you have what they allegedly told you about 'playing anyway and we'll remove it later' in writing then I think they should honor that.
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| Posted by: onlinejc at October 12, 2006, 1:11 pm | | Topic: Jackpotjoy not paying winnings! - RESOLVED Forum: Winner Online |
I joined 17 days ago with £50 and got a £50 bonus. I only play roulette and since this does not count towards qualifying your bonus, asked for the bonus to be removed. I was told it could not be removed manually but would be automatically removed after 14 days and that playing roulette until then would be OK.
After 14 days, my bonus was still there so I mailed customer support who told me that it would be removed at midnight. The next day it was still there and I was unable to withdraw anything. I mailed them again and was told they could not manually remove the bonus but assured me it would disappear at midnight. The next day it was still there and I cannot withdraw anything!
This happened once more and I am still waiting for a resolution. in the meantime, despite being promised that I could withdraw after 14 days, I cannot claim my winnings or even my original £50 deposit. Basically, they've taken my money and unless I wager £400 on qualifying games, I can't get it back!
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