| Posted by: KasinoKing at October 25, 2006, 1:43 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Quote: Originally Posted by aetos
I searched today for the Grosvenor casino and found out a Wagerlogic casino...
Good news about Hardrock (see my earlier post).
But I can't find this Crypto "Grosvenor" - just some affy site.
Have you got he URL?
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| Posted by: aetos at October 24, 2006, 5:59 pm | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
"
IMPORTANT SERVICE NOTICE
************************
We are ery sorry to announce that we will be closing Hard Rock Casino on Thursday, October 26th at 07:00 GMT, however we will be replacing Hard Rock Casino with our all new Grosvenor Casino by 09:00 GMT on the same day.
Your account details and balance will automatically be transferred over to Grosvenor Casino. All you will need to do is download our new software, with all your favourite games, and login using your existing Username and Password.
Thanks for your patience,
The Hard Rock Casino Team
"
I searched today for the Grosvenor casino and found out a Wagerlogic casino...
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| Posted by: GrandMaster at April 26, 2006, 9:31 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Quote: Originally Posted by KasinoKing
"After a review of your account, you are not getting any more bonuses. You are still free to deposit & lose your own money" (or words to that effect! )
Welcome to the undesirables' club.
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| Posted by: aetos at April 26, 2006, 7:23 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Quote: Originally Posted by Blue
aetos,
Nice to hear it worked out for you, but I still hate hearing things like this:
"I did contact their support twice by email and nobody bothered to explain or even answer. Definately not the best first impression."
Forgive me for not answering earlier, it was eastern acations here.
Well, my comment was ery logical, as bonuslover stated, at the moment.
I think now that the software change must be the reason behind the current level of CS.
But I have to mention also that my first withdraw here took place in much less than 24 hours (something unusual to most playtechs) automatically without any CS contact.
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| Posted by: caruso at April 26, 2006, 6:03 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
I second most of that. They obviously got hold of whatever sh*t-list Playtech circulate of players who commit the sin of 1) taking bonuses and 2) not losing them.
Downgrading from WagerWorks to Playtech was not a good move from my perspective, but at the end of the day they'll probably make more money with Playtech, at the expense of the players.
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| Posted by: KasinoKing at April 26, 2006, 3:59 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
I'll tell you what I think about HardRock...
From Hero to Zero with a simple change of software!
I joined Hard Rock (then WagerWorks) in June'05, and although I did take their monthly bonuses, by no-ones possible definition did I 'abuse' them! I played all different games including slots, roulette, casino poker etc. I never played just to WR & withdrew, but carried on after bonus qualification (sometime losing big time), and I even deposited and played without a bonus! I really liked their casino & software, and in fact, played more at Hardrock without bonus money than at any other casino in the same period.
I did make profit from June - Dec, but that was due to luck (or skill!) not any systematic use of bonuses.
Their CS was always great & responded within hours, and cashouts were really fast.
Then in March'06 they downgraded to Playtech software.
They offered all new AND existing players a 100% to £50 bonus, which I took in mid-March. I met the... | | Read Entire Entry |
| Posted by: bonuslover at April 24, 2006, 2:07 pm | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Quote: Originally Posted by Blue
"I did contact their support twice by email and nobody bothered to explain or even answer. Definately not the best first impression."
a fair comment which could be objectively held by anybody in the same situation, what's wrong with it?
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| Posted by: Blue at April 24, 2006, 11:10 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
aetos,
Nice to hear it worked out for you, but I still hate hearing things like this:
"I did contact their support twice by email and nobody bothered to explain or even answer. Definately not the best first impression."
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| Posted by: aetos at April 18, 2006, 8:03 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Well I have to write a ery positive update:
The casino manager (from the meister forum) has taken care of the matter and informed me by pm in the best possible way:
Except from opening my account manually, he has also placed generously a welcome bonus just for my frustration.
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| Posted by: aetos at April 17, 2006, 11:25 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
Thank you Grandmaster,
now its clear for me and I am glad I havent hurried to say more negative words about them. Lets wait to see what happens.
(In my case, my account was locked before even login, so nothing to do with bonuses I think)
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| Posted by: aetos at April 17, 2006, 8:46 am | | Topic: Hard Rock Casino: What do u think? Forum: Winner Online |
I am wondering what is the general impression about Hard Rock casino...
Personally I opened a new real account before a week or so and the account was immediatelly locked to my surprise (1st time this happens to me! And I don't think I am such a dangerous player ).
I did contact their support twice by email and nobody bothered to explain or even answer. Definately not the best first impression.
Has someone experience on it?
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