| Posted by: sming at February 16, 2006, 9:32 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Bonuslover's thought is shared by me too. Really nowadays it is common knowledge that neteller is so efficient that it is quite capable of executing the merchant's payouts IF there is enough money in the merchant's account to cover the payouts. Why common knowledge? 1. When we deposit funds by neteller to the merchant's neteller account, the effect is immediate; 2. there are online casinos with financial strength such that they don't give a hiccup when the player happens to be flirting with Lady Luck: as long as the winning is honest, which should not take hours to confirm, even if it is a 10K payout, they pay without a burp. My experience includes intercasino, global_playercasino, bellavegas, and fellow online players can add more.
Casino operators are no fools, nor are players.
Honesty is the best policy: If you want to open a casino, make sure there is adequate green stuff, Euro, pounds, or whatever. Otherwise lies have to be created to cover lies just because there is lack of f... | | Read Entire Entry |
| Posted by: fortunateplayer at February 16, 2006, 4:51 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Aodat2: I really appreciate your help! I'm so frustrated about this I can't put it into words. Since I can't send or receive PM's, I've set up an email account: fortunateplayer12@hotmail.com. Please send me an email so I can send you all the info.
Max: Apparently it takes a day or so before the posts show up. I thought there was a dealay only with the first post. Thanks for clarifying the forum rules.
[Max says: Actually it is usually only a few hours. I suspect what we're dealing with is a time zone issue or something of that nature. It should be ery rare indeed that it'll take a whole day --as in 24 hours-- for the post approval to go through.]
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| Posted by: bonuslover at February 16, 2006, 1:31 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Good to hear you finally got paid!
I still don't understand what does an email problem have anything to do with processing withdrawals. Anyways, nowadays it seems everybody has taken it for granted that they get paid within a week max. Back in the day it was normal to wait for a month. LOL
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| Posted by: max at February 15, 2006, 5:38 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Attn: Fortunate player. I tried to repond to your email(s) but your ISP is rejecting emails from winneronline.com. This is what I tried to send:
> I recently signed up to your boards with the name "fortunateplayer". Today
> I made my second post, but several hours later it still isn't posted on
> the boards. I also can't send Private Messages to others. Why are these
> restrictions in place, and what can I do in order to get past them?
The restrictions are in place because spammers and trolls often abuse their posting and PM rights to harass our members or sabatoge the forums. We need to do what we can to ensure that a new user is genuine and that their posts are not in iolation of our Rules & Policies. All posts by new users are moderated and will be delayed until one of our moderators has reviewed them.
Regarding the PM system: new users do not have access to the PM system. Access is granted when they are awarded full membership... | | Read Entire Entry |
| Posted by: sming at February 14, 2006, 8:42 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Hi, Fortunateplayer,
aodat2 is absolutely right. Yours is a different casino from Londonscasino. If you are at the end of your resources, I suggest you contact Bryan at www.casinomeister.com for help through his "pitch a B". Of course, he helps us online players for free, must be swamped with requests for help, the least we should have the decency to do is: 1) present an absolutely honest and truthful case, presents all facts, not just "favorable" facts; 2) be as succinct as possible without being unclear; 3) be ery patient waiting for Bryan's help.
Hope it helps.
-sming
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| Posted by: aodat2 at February 14, 2006, 5:08 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
sming, you'll notice that Live Vegas Action Casino (livevegasaction.com) is totally different from Londonscasino.com and have totally NO affiliation or whatsoever. They are as I explained previously of different management and different owners!
Even if you email Paul, I so totally doubt that you'll get a good reply as he has nothing to do with the other Casino.
Don't get yourself confused... it's a totally different thing for using the same software to being of the same management/owner.
Ps. Your PM is turned off. How am I suppose to actually PM you? Just PM me if you like, I know mine's turned on
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| Posted by: fortunateplayer at February 14, 2006, 3:17 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Honestly, I've tried live help several times to no avail (nothing they can do, try emailing cashier - who never replies, so sorry about the situation etc.) Please pm me with your email and I'll send you the details.
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| Posted by: sming at February 13, 2006, 7:58 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
There is hope!
1. Londonscasino sent the second half of my 1/21/06 withdrawal today with apology for the delay;
2. Londonscasino's CEO promises better communication:
From: "Paul Millinder" <paul-millinder@londonscasino.com>
To: "Bryan Bailey" <bryan@casinomeister.com>
Cc: sming
References: <6.1.2.0.2.20060213135019.0f210eb0@mail.spamarrest.com>
Subject: Re: Complaint at Casinomeister - sming
Date: Mon, 13 Feb 2006 13:10:49 -0000
Dear Bryan,
Thank you for letting me know about sming's concerns. We have found that e mails were not being downloaded to our mailboxes and copies were not displaying on our server. Unfortunately this error had been taking place for a couple of weeks and we have a backlog of requests which my staff are working to respond to, all will be resolved ery soon.
I have asked our cashier to deal with sming's outstanding withdrawal as soon as possible.
I am ta... | | Read Entire Entry |
| Posted by: aodat2 at February 13, 2006, 5:09 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Did you ask Live Support what's the holdup? I'm ery sure they could check your account to see what's keeping it for so long.
I'm sorry but I have no idea who is in charge of Live Vegas Action Casino. But my advice so far is to actually go back to live support and get them to resolve the problem with you there and then. I'm not sure what else could be done other than to wait.
I'll try to get the casino about this but I totally need more information than what you've given here. Please do either provide me with more info or something if you really need me to try.
By the way, LondonsCasino is not related to Live Vegas Action Casino other than they are using the same software provider. Just like 32Red is not linked to Trident Lounge.
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| Posted by: fortunateplayer at February 13, 2006, 5:19 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
I'm also being stiffed by this group (Live Vegas Action casino), I made a withdrawal for $3000 2 weeks ago. None of my emails (5 this far) have been answered, and live support tells me they can't do anything about it. If it's an email communication problem, the casino should resolve it ASAP and process player withdrawals.
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| Posted by: sming at February 11, 2006, 11:31 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Thank you again, aodat2, for the help and info. LondonsCasino has sent me about half of my withdrawal. Hopefully they can complete the other half as close to the normal waiting period as possible.
Ultimately, casinos with integrity, honesty, customer care, financial strength, and smooth communication channels will shine high and bright above casinos lacking one or more of the above necessary qualities and attract serious online gamers who hate being thrown into misery and frustrations by communication breakdowns, payout delays, etc.
Ladbrokes' live casino seems to be a new lad on the block but it does already have a phone number, and a tollfree one at that. Hopefully, Londonscasino will hurry up to meet the standards of customer service.
Many thanks.
-sming
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| Posted by: aodat2 at February 11, 2006, 10:08 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
I've tried telling them to get a phone for god knows how long already and yet they have not gotten it. Perhaps it's either not feasable or just takes up too much of their manpower. I'm not entirely sure about it.
Anyway, I really hope that you're already paid whatever it is due to you. If not, please do tell me and I'll try my best to help.
I'm not trying to ask you to get out of LondonsCasino or something but another place you should try playing at is Ladbrokes. They have 1 of the BEST customer service that I've ever known apart from 32Red. (That's exactly where Ed and a whole bunch of ppl from 32Red came from actually)
They have now done the incorporation and etc and their live casino is up and ready to go.
I've not known LondonsCasino to have such problems before but if you don't feel secure with them, my next suggestion is Ladbrokes. If you ask me, LondonsCasino is a ery good place to be at as they will pay you what's yours. They have no point to cheat and... | | Read Entire Entry |
| Posted by: sming at February 11, 2006, 8:11 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Thank you so much, aodat2! As I stated in my email to you, because I have submitted my case to Bryan's "Pitch a B", it is not fair to bother both of you at the same time, which is why I was surprised that LondonsCasino's response to me today was due to your help two days ago. Thank you ery much again!
Since you have special connections to LondonsCasino, may I ask you the favor of forwarding the following feedback to them?
We online gamers play online because of its convenience, fun, and excitement. We don't mind losing because that is part of the nature of gambling and is preset by the house edge. For the casino it is a business, for us players it is entertainment. The casino needs profit to keep the casino running, we players get fun and excitement and should pay for them. All the above are correct and everyone gets what his seeks. However, when we players do win short term because of the Lady Luck, we want to be paid in a timely manner. Breakdowns in communication, dela... | | Read Entire Entry |
| Posted by: aodat2 at February 11, 2006, 4:43 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Hope you get it resolved soon. I've already talked to the people of London's Casino 2 days ago about this problem and accordingly, they have a problem with their email server.
They promised me that they will get back to you the soonest possible or get the manager to register an account here and get your problem resolved.
Is there anything else that you are actually needing other than the Cashout problem? Coz as far as I know, the only thing I told them was your Cashout problem. Take care.
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| Posted by: sming at February 11, 2006, 9:13 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Finally, a reply from LondonsCasino!
From: "Cashier" <cashier@londonscasino.com>
To: <sming>
Subject: Re: What is happening to Londonscasino? Please reply. 45th email.
Date: Sat, 11 Feb 2006 12:58:10 -0000
Dear sming,
Due to a problem with our e mail systems we have been unable to receive e mails from a number of players. Unfortuntely we have only just found out about this problem and members of staff are not working to retrieve and respond to all messages copied to our server over the past 17 days.
You will receive a full response to your questions within 48 hours.
Sorry for any inconvenience.
Regards,
Pete
Cashier
Also, part of my withdrawal was paid ia neteller.
Is it ery costly to have a phone line set up, a non-tollfree line? All this breakdown in communication could have been avoided.
What do you think?
-sming
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| Posted by: sming at February 3, 2006, 6:43 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Thank you, aodat2.
I made a withdrawal request on 1/21/06. After the normal waiting period, I did not receive the payment. I started emailing Londonscasino requesting explanation. I sought help from the pitboss at the table who emailed them requesting them to respond to me. As of today, 38 emails have been sent without a single reply. I called 011-356-225-72301, the phone number of Vegas Interactive Ltd, the number is disconnected.
What do you think I should do next?
Thank you for your advice.
-sming
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| Posted by: aodat2 at February 3, 2006, 12:51 am | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Perhaps you could tell us your problem with them and we could direct you to the correct solution. I'm not sure what you're facing with them but I'm sure they do already know that you're emailing them.
Just give us a rundown of your problem and we'll try to help you solve it from here.
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| Posted by: sming at February 2, 2006, 10:21 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Thanks Pjotter, I will try to post at bet2gamble to see if there is response. So far there is no reply from paul-millinder@londonscasino.com, cashier@londonscasino.com, or support@londonscasino.com. They really should not have such customer service. I am trying to get their phone number to contact them. I am also trying to find out which jurisdiction governs their operation. Will be ery grateful if fellow online gamers can advise me there.
Would CWC Gaming be able to help? If yes, how do I seek their help?
Thank you ery much.
-sming
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| Posted by: pjotter at February 2, 2006, 5:28 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
There's a user with the username londonscasino posting at http://www.bet2gamble.com/Forums/po...hp?Cat=&Board=1
Maybe you can try and pm him there?
I have written their affiliate program an email and drawn their attention to your problem. I don't know if this will help as I am not an active affiliate with them.
Good luck - nothing is more anyoing than feeling that your e-mails are ignored...
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| Posted by: sming at February 2, 2006, 3:22 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Still absolutely no reply after 37 emails and email urges from pitbosses at the table! What is happening? Does anyone know the owners of Londonscasino, how to get in touch with them, and what laws govern their operations?
Will deeply appreciate your advice and help.
-sming
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| Posted by: sming at February 1, 2006, 7:08 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
33 emails with no reply! I even emailed their CEO Paul for help still no reply! Pitboss at the table said all they could do was to email them also. The pitboss does not have Londonscasino phone# either. Anyone knows how to contact them by phone?
Bonuslover, I hope you are right. I still think they would be much better without these terrible delays. Why can't they just reply?
Really frustrating.
-sming
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| Posted by: sming at January 31, 2006, 2:13 pm | | Topic: LONDONSCASINO.COM, no reply after 14 emails. Forum: Winner Online |
Hi fellow online gamers,
LondonsCasino has not processed my withdrawal request after 10 days and has not given me a single reply after 14 emails.
Anyone knows what is happening? Are there other ways to get in touch with them? Where to turn for help if they continue to ignore my emails?
Thank you for your advice.
Best,
sming
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