| Posted by: pinababy69 at February 12, 2008, 6:15 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
A couple of updated Google rankings - this thread is still at #3.
Casinomeister threw Lucky Ace into the rogue pit yesterday, and that listing is now sitting at #5, less than 24 hours later.
CM ROGUE LISTING
And I heard back from one of the webmasters who I had contacted last week, who at that time had his listing for Lucky Ace sitting at #3. In addition to contacting the casino himself, he has issued a warning/update re: Lucky Ace on his site, which is linked to from his original listing, currently #6 on Google.
LINK TO LUCKY ACE WARNING
He is also willing to personally help anyone who hasn't received their full winnings within the next two weeks. He did more than I expected him to, so a thanks go out to him as well.
The sad part is that I bet there are still players out there who have been screwed and have no idea where to turn to for help. Hopefully the hits on Google will be of help to anyone who searches Lucky Ace.
And aga... | | Read Entire Entry |
| Posted by: GrandMaster at February 12, 2008, 12:51 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by pinababy69
Where was that fairy tale posted? Wait....don't tell me. CAP? Or the GPWA? I know that it surely wasn't posted anywhere that people actually give a damn about players, who as you so appropriately stated.....ACTUALLY PROVIDE THE INCOME AND PAY THE BILLS.
Maybe you should be grateful that these people are casino affiliates and are not selling cars. Because they are the people who would knowingly sell you a car with faulty brakes.
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| Posted by: caruso at February 9, 2008, 1:35 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
This is off-topic in regard to LA, but fits the more general theme of industry proaction. I just read this, from someone I reckon is an experienced affiliate. It took my head off. In fact, my head is still off.
Quote:
I must say, the stats for 32Red are pretty close to the poorest in the industry.
They have stated they have no intention of attempting to add any kind of click tracking (which is an absolute NEED for the affiliate) let alone have no plans to add campaign tracking....
For me, as a general beginning rule of thumb, programs that do not have campaign tracking get less exposure and those without click tracking get the least amount of exposure.
Yes, there are other factors such as honesty from the program, whether players get paid and other issues to look at, but as a rule-of-thumb, for the proerties I decide to promote, I must stand on what works for me and helps me tweak marketing, placement etc....
Are you totally f*... | | Read Entire Entry |
| Posted by: caruso at February 9, 2008, 12:56 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
That's pretty much exactly as I see it in all regards, and moreorless as I have said to people who've been limp-wristedly faffing around. I love the "CS still hasn't responded" line. Well, duuuuh, you don't say?
Jetset has put in a creditable performance. I haven't even started to forgive him the £1000 GBP I'm out as a result of his HippoJo BS, but of all the industry people involved, Bryan Bailey hasn't even managed to comment (actually, that's probably for the best), and Max totally bollocksed up with THE most anti-player nonsense he could come up with before getting his act together, which after eight years on the front line at WOL was inexcusable. Jetset has advocated the correct and non industry-friendly line of not hush-hushing this thing with in-house complaints to Max, but putting the industry a bit on the line with exposure to the "authorities", from the off. Not exactly what I expected, and I was pleasantly surprised. I don't normally expect to have him singing f... | | Read Entire Entry |
| Posted by: pinababy69 at February 9, 2008, 12:13 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by caruso
I've incorporated the Gib complaint form into a dedicated page. Hopefully will be of use in facilitating matters when 888.com start playing silly beggars with their next white label.
http://www.hundredpercentgambling.c...plaint_form.htm
That is excellent Caruso, so it's there and easily accessible for anyone who chooses to use it.
I just finished reading the latest posts in the two threads at CM, and Jetset makes pretty much the same point that I made regarding people filing complaints with the GRA. There are still a few people who have posted that they have received no further replies from Lucky Ace/888, and who wondered if their next step should be to "threaten" LA with a formal complaint. No....don't threaten them, do it. Follow through on it. How else can the GRA possibly be expected to have these things on record for future reference if no one actually files a complaint?
This is where alot of my... | | Read Entire Entry |
| Posted by: joeyl at February 9, 2008, 6:42 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote:
Having reviewed your account it has been decided that the way the account was used indicates to us that you operated the account specifically to take advantage of our Bonus Award scheme.
Yes doh.
There is the house & the punter.
Both are trying to make a few quid.
The casino takes advantage of the house edge multiplied by x amount of millions of bets, per hour, across the industry, worldwide.
This scenario will play itself out again and again until some sort of charter is agreed upon regarding how the industry itself, across the board, iews the players right to win as much money as possible with casino credits, however they are derived.
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| Posted by: caruso at February 9, 2008, 4:43 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
The form letter that was circulated at the start, which I copied in the opening post, has now morphed into this:
Quote:
Dear XXX,
I am Gareth from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for LuckyAceCasino.com.
I am contacting you with regards to your account with username XXX. Having received your latest communication I am able to confirm that the issue with your account was referred to senior management for review.
Having reviewed your account it has been decided that the way the account was used indicates to us that you operated the account specifically to take advantage of our Bonus Award scheme.
In such circumstances we reserve the right to permanently block an account, which is what we have done in your case. However, although the account is no longer available for use we will process your cash out request in the sum of XXX. This will be paid out to you... | | Read Entire Entry |
| Posted by: pinababy69 at February 8, 2008, 2:12 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Thanks Caruso, obviously I'm a twit.
I just caught up at CM, and it now appears that players are receiving a form email telling them that while their account(s) will remain locked/blocked, they will now have their complete withdrawals honoured and processed. There are still a few people who are being completely ignored, let's hope they actually follow through and file a complaint with the GRA.
It seems that many of the players did nothing more than threaten Lucky Ace with a formal complaint, while only one or two have posted that they actually filed one. I really wish players would follow through on this stuff, so that it would at least be on record with the licensing authority.
And while this seems it will probably work out eventually for the aggrieved players, the whole situation still needs clarification in re: white labels in general, and specifically who is responsible for policing them? eCOGRA needs to pull their head out of the sand, and any licensing authority ne... | | Read Entire Entry |
| Posted by: caruso at February 8, 2008, 1:25 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Here is the Gibraltar complaint form, supplied by Pinababy who has spent a fair time manually copying it. It can be cut & pasted, then completed and scanned (or even snail-mailed). That cuts out the nuisance of having to print it off in the first place. In fact, if you snail-mail it you don't even need a scanner.
They don't exactly make it easy to complain, do they?
-----------------------------------------------
COMPLAINT RESOLUTION REQUEST FORM
No 2006
Guidelines for Parties Requesting Formal Complaint
Resolution Intervention
1. To expedite resolution of your complaint ia our formal complaint resolution process may we ask you to fully comply with the prescribed format attached.
2. Please ensure that the request for complaint resolution is signed and dated.
3. Particular attention should be paid to ensuring that where confidential information is provided in support of this request that such information is c... | | Read Entire Entry |
| Posted by: pinababy69 at February 8, 2008, 12:03 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Hey Caruso, just tried that and it won't work either....too many characters. It says the limit is 12,000 and the document contains 14,500. And I can't start editing it, lol.
If you have a hotmail or yahoo or something, PM it to me and I'll forward you a full copy of both documents...which you can send on to whomever needs it. I'm assuming they don't want to post publicly or don't want me knowing who they are...which is fine. PM me any addy that I can send this to you at.
The CRRF is only 99.5 kb, and the procedures form is only 58.5 kb. They're not huge files.
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| Posted by: caruso at February 8, 2008, 11:16 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by pinababy69
Well, it appears the files are too large to upload here, so that's out. If anyone needs to file a complaint, and is unable for any reason to access the .pdf download file from the GRA site directly, PM me with your email address and I will send you a Word copy of the document which you can print out.
Can you cut & paste it into a post? Someone else has been having this problem.
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| Posted by: pinababy69 at February 8, 2008, 9:34 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by GrandMaster
This thread was at No 1 last night. Well-done everyone who has contributed, linked to this thread, etc.
Agreed GM, ery well done. Wait til I start hitting the websites who are still actively promoting this crap. If some of them have forums attached, I'll be a happy camper. If not, there's always email. Unless they have their heads up their arses, I don't know how any decent webmaster could NOT be aware of this situation.....but then again, you never know.
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| Posted by: pinababy69 at February 8, 2008, 9:19 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by joeyl
"Lucky Ace Casino" are barring gamblers who lose their bonus & deposit playing some fruit machine as possible problem gamblers.
Probably not...
Is that posted somewhere Joey? If so, where?
And the link I posted above is Webzcas's site, I didn't realize that. It's page two main Google, but it's #2 on google.co.uk.
Where are all the big dogs now with their page one Google rankings?
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| Posted by: pinababy69 at February 8, 2008, 8:58 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
I just had a conversation with someone who is confident that the GRA takes this stuff ery seriously, and will indeed look into it. So if anyone who has a alid complaint against this organization has not yet filed a complaint, please do so ASAP.
I just went to the GRA site, and it said documents section was under construction, so I'm not sure if people can d/l the form at the moment or not. I'm going to try and attach a copy of the complaint resolution form in Word format. It needs to be printed, filled out and signed. Electronic signatures are NOT accepted, it needs to be handwritten.
I'm also going to attach the Complaints Procedure form, for anyone not familiar with it.
Well, it appears the files are too large to upload here, so that's out. If anyone needs to file a complaint, and is unable for any reason to access the .pdf download file from the GRA site directly, PM me with your email address and I will send you a Word copy of the document which you can print out.
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| Posted by: caruso at February 8, 2008, 8:05 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Got a link for that? I'm trying to gather all the info together for a blog article.
On the matter of the terms: if we accept that the casino is in contravention of its stated terms in regard to winnings (which it is), that leaves the matter of the casino's term which allows for the confiscation of bonuses, and the enforceability thereof. Here is the relevant legislation:
Gibraltar Unfair Terms In Consumer Contracts
Quote:
Unfair terms
4. (1). In this Act, "unfair term" means any term which contrary to the requirement of good faith causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer.
ASSESSMENT OF GOOD FAITH
In making an assessment of good faith, regard shall be had in particular to -
d) the extent to which the seller or supplier has dealt fairly and equitably with the consumer
It seems to me that to reserve the right... | | Read Entire Entry |
| Posted by: pinababy69 at February 8, 2008, 7:39 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by caruso
http://www.luckyacecasino.com/EN/fg.../fgaprivacy.htm
See section 24 of The Gibraltar Gambling Act - reference to use of "at least one piece of remote gambling equipment" to qualify as Gibraltar-based.
So I'm not sure they can NOT be answerable to Gibraltar, even if they and 888.com think they may not be.
I absolutely agree with the bolded part Caruso. They can't have their cake and eat it too. If they want to run these white labels, then they (the parent company) need to be responsible for them. And someone needs to hold them accountable. Period.
Good writeup on your site as well. Clear, concise and to the point.
On the bright side, this thread is still #4 in Google, ahead of the Lucky Ace site itself, which is #6. I'm slightly baffled as to why the thread at CM is only #26 (currently page three) when it's been up longer than this one, and is much larger. He must have a much higher page ranking for his... | | Read Entire Entry |
| Posted by: caruso at February 8, 2008, 6:38 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
http://www.luckyacecasino.com/EN/fg.../fgaprivacy.htm
Quote:
Cassava Enterprises (Gibraltar) Limited ("Cassava" "us" "we" or "our") operates this website and is committed to respecting your privacy and to complying with applicable data protection and privacy laws. We are incorporated in Gibraltar and are affiliated to Cassava Sports Limited, a company incorporated in Gibraltar, and Cassava Enterprises Limited, a company incorporated in Antigua (together, the "Cassava Group").
See section 24 of The Gibraltar Gambling Act - reference to use of "at least one piece of remote gambling equipment" to qualify as Gibraltar-based.
So I'm not sure they can NOT be answerable to Gibraltar, even if they and 888.com think they may not be.
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| Posted by: caruso at February 8, 2008, 6:18 am | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
I'm curious about their status with Gibraltar right now.
Hypothesis: they do not answer to Gibraltar.
888.com is Gibraltar based. The reason for this is that they enjoy the benefits of "regulation" by a reputable body, including recent advertising priviledges as per the Gaming Commission "whitelist". However, the downside, including such annoyances of having to pay players who win, is an irritation. They could do without this.
Solution?
They set up a load of white label sites. They operate these sites and take a share of the profits, BUT the sites are registered to non-Gibraltar based scams such as this "Kammy" organisation, and do not answer to Gibraltar. Now 888.com can operate with absolute impunity through these offshore white labels, as they answer to nobody.
In this way, 888.com takes all the benefits of reputable "regulation", and the downside, that of not being able to rip off players, is substantially... | | Read Entire Entry |
| Posted by: pinababy69 at February 7, 2008, 12:24 pm | | Topic: Lucky Ace Casino (Cassava/888): bonuses & winnings stolen in contravention of terms Forum: Winner Online |
Quote: Originally Posted by caruso
Max has now changed his mind - apparently on the basis that players should be paid first, then barred. I thought this was about the rogue clause "we reserve the right" etc being binding - irrespective of the fact that it made no mention of "winnings", only "bonuses" - and as such payment was not required. I didn't realise it was about the agueries of generally accepted good practice.
At least forum sanity has prevailed here, even if the path was a tad...circuitous. Won't make a lick of difference either way, as CON couldn't care less about bad publicity,
However, the complaints to Gibraltar will now have a lot more steam.
I've been offline since Monday night, and just now saw this. Excellent news, at least it's a start. Also good news on the Google rankings...she sure does like links.
Thanks for the link to that thread Sirius, that's one I had never read. Outstanding read.
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