| Posted by: Specialwon at June 9, 2007, 8:24 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Empire are now just ignoring me, even though I have done everything they asked. There must be something you can do!!!!!!! See email thread below from the past four days.
Ron wrote:
This is ridiculous - why are you ignoring my e-mails?! If there is some delay at your end, then tell me about it, don't just ignore me!
Ron
Ron wrote:
Hi,
Quoting from your website:
Total Customer Care:
At EmpirePoker, our highest priority is customer satisfaction. That's why our Customer Care team is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.
Come on guys, this isn't fair. If I had a question about depositing money, you'd be back to me in a second. Why the delay?
Sincerely
Ron
Ron wrote:
Hi, I'm really disappointed that I haven't heard from you, can you please now stop delaying and get... | | Read Entire Entry |
| Posted by: koko333 at June 7, 2007, 9:33 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Specialwon wrote: Hi, I signed up with Empire on 2 June using the BW 150 code, and got the standard email saying 9000 hands were required.
I took it up with Empire support and got this in reply:
Thank you for contacting us.
Please be kindly informed that you have to provide us with a screen shot proving that the release condition for the BW150 was indeed 5 raked hands per bonus dollar. Once you provide us with the screen shot we will be able to further assist you.
Your front page now lists Empire as 60rh, not 5, although it said 5 when I signed up.
WHat do I do now?!
this has been an issue for a week now. I was told last week that they were having issues with their website and that the bonus was still a 5x bonus. However, early this week, a player posted a response from the Empire's Support saying that I was giving out incorrect information. I then sent another email to our Affiliate Manager at EmpirePoker, again, and this time I... | | Read Entire Entry |
| Posted by: Specialwon at June 7, 2007, 1:31 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Hi, I signed up with Empire on 2 June using the BW 150 code, and got the standard email saying 9000 hands were required.
I took it up with Empire support and got this in reply:
Thank you for contacting us.
Please be kindly informed that you have to provide us with a screen shot proving that the release condition for the BW150 was indeed 5 raked hands per bonus dollar. Once you provide us with the screen shot we will be able to further assist you.
Your front page now lists Empire as 60rh, not 5, although it said 5 when I signed up.
WHat do I do now?! | | Static Link |
| Posted by: koko333 at June 6, 2007, 11:44 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | This is not what I wanted to hear, but apparently, EmpirePoker has switched their T&C's from the 5x raked hands to 60x raked hands.
Quote:
Hi,
Yes, the release requirements for the new bonuses have been changed.
1) 30% up to $150 Extra - 60 times the bonus amt in terms of raked hands
2) $25 extra - 1500 raked hands.
These release restrictions are only for Empire Poker, for Party the
release restrictions are based on party Points.
Kindly let me know if you need any further information.
Regards,
EmpireAffiliateDepartment
Updating the site.
_________________
Riding Dirty! | | Static Link |
| Posted by: koko333 at June 6, 2007, 11:39 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | daraider wrote: koko333 wrote: risa wrote: Thank you for contacting our customer care team.
Further to your query, please be kindly informed that apparently our affiliate site has been providing misleading information to the customers. We would like to hereby confirm that you do need to play 9000 raked hands in order to have your BW150 bonus released.
However, since you have been mislead by the affiliate site via which you found out about the bonus, we are willing to make an exception. Please contact us once you have played 750 raked hands and we will manually release your bonus.
We hope that this information is comprehensive enough and shall be looking forward to receiving your next email.
Great. Well, I will double check this again. I contacted my Affiliate last week and was told that it was still a 5x raked hand. More headaches. Will post a response as soon as I get it!
just curious, why isn't bonuswhores the affiliate. When ... | | Read Entire Entry |
| Posted by: daraider at June 5, 2007, 3:55 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | koko333 wrote: risa wrote: Thank you for contacting our customer care team.
Further to your query, please be kindly informed that apparently our affiliate site has been providing misleading information to the customers. We would like to hereby confirm that you do need to play 9000 raked hands in order to have your BW150 bonus released.
However, since you have been mislead by the affiliate site via which you found out about the bonus, we are willing to make an exception. Please contact us once you have played 750 raked hands and we will manually release your bonus.
We hope that this information is comprehensive enough and shall be looking forward to receiving your next email.
Great. Well, I will double check this again. I contacted my Affiliate last week and was told that it was still a 5x raked hand. More headaches. Will post a response as soon as I get it!
just curious, why isn't bonuswhores the affiliate. When there is a problem you a... | | Read Entire Entry |
| Posted by: koko333 at June 5, 2007, 11:32 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | risa wrote: Thank you for contacting our customer care team.
Further to your query, please be kindly informed that apparently our affiliate site has been providing misleading information to the customers. We would like to hereby confirm that you do need to play 9000 raked hands in order to have your BW150 bonus released.
However, since you have been mislead by the affiliate site via which you found out about the bonus, we are willing to make an exception. Please contact us once you have played 750 raked hands and we will manually release your bonus.
We hope that this information is comprehensive enough and shall be looking forward to receiving your next email.
Great. Well, I will double check this again. I contacted my Affiliate last week and was told that it was still a 5x raked hand. More headaches. Will post a response as soon as I get it!
_________________
Riding Dirty! | | Static Link |
| Posted by: risa at June 5, 2007, 11:21 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Thank you for contacting our customer care team.
Further to your query, please be kindly informed that apparently our affiliate site has been providing misleading information to the customers. We would like to hereby confirm that you do need to play 9000 raked hands in order to have your BW150 bonus released.
However, since you have been mislead by the affiliate site via which you found out about the bonus, we are willing to make an exception. Please contact us once you have played 750 raked hands and we will manually release your bonus.
We hope that this information is comprehensive enough and shall be looking forward to receiving your next email. | | Static Link |
| Posted by: Money at June 5, 2007, 10:17 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | "Thank you for contacting us.
I would like to inform you that up to now you have played 372 raked hands for the bonus offer BW150 and you need to play 378 more. Once you have met the criteria please get back to us so that we can manually release the bonus. "
Guess they are still counting the hands. I'll keep playing | | Static Link |
| Posted by: Pinos at June 4, 2007, 5:25 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Money wrote: I played all day but I can't see how many raked hands I've played in the "Bonus detail" page of Empire.
Should I keep playing or should I wait till they fix the problem?
Use PT, at least its not only me who cant see the "Bonus detail" page of Empire. | | Static Link |
| Posted by: miserabilis at June 2, 2007, 5:01 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | koko333 wrote: miserabilis wrote: I'm a complete beginner, started to play only 2 weeks ago. As my first steps was succesfull, I decided to boost my bankroll by clearing the 5xRH sign up bonus on empire.
so signed up yesterday and made a first deposit of 500$ with the BW150 code i had found here.
I got a mail a few min later that the 30%, 150$ was given to my pending bonus acc, and all i have to do is... PLAYING 9000 raked hands.First i couldn't believe my eyes. The original offer was 5xRH, but 9000 for 150$ is an 60xRH. I guessed it may have been a typing mistake, but the expiry time is 3 months, which is much more than I read here.
so i still hope, but am afraid no mistake at all...
Dont worry. This is a known issue and I have already dealt with a couple players that had the same issue. This bonus is valid and you still only have to play the 5x raked hands. Just keep emailing support and they will correct it for you. They are being hammer... | | Read Entire Entry |
| Posted by: koko333 at June 1, 2007, 3:15 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | risa wrote: koko333 wrote: risa wrote: So if I write an e-mail to empire poker support, they will change the requirements to 5xrh? We (20people) waiting for the right information, so if somebody have any new, please write here...
That is correct, they are having some glitches in the software. Just need to email their support team and they will correct it.
But if we dont get the 5x rh requirement, you will pay to us
sorry, i dont condone gambling.
_________________
Riding Dirty! | | Static Link |
| Posted by: risa at June 1, 2007, 3:09 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | koko333 wrote: risa wrote: So if I write an e-mail to empire poker support, they will change the requirements to 5xrh? We (20people) waiting for the right information, so if somebody have any new, please write here...
That is correct, they are having some glitches in the software. Just need to email their support team and they will correct it.
But if we dont get the 5x rh requirement, you will pay to us | | Static Link |
| Posted by: koko333 at June 1, 2007, 2:54 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | risa wrote: So if I write an e-mail to empire poker support, they will change the requirements to 5xrh? We (20people) waiting for the right information, so if somebody have any new, please write here...
That is correct, they are having some glitches in the software. Just need to email their support team and they will correct it.
_________________
Riding Dirty! | | Static Link |
| Posted by: koko333 at June 1, 2007, 8:50 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | miserabilis wrote: I'm a complete beginner, started to play only 2 weeks ago. As my first steps was succesfull, I decided to boost my bankroll by clearing the 5xRH sign up bonus on empire.
so signed up yesterday and made a first deposit of 500$ with the BW150 code i had found here.
I got a mail a few min later that the 30%, 150$ was given to my pending bonus acc, and all i have to do is... PLAYING 9000 raked hands.First i couldn't believe my eyes. The original offer was 5xRH, but 9000 for 150$ is an 60xRH. I guessed it may have been a typing mistake, but the expiry time is 3 months, which is much more than I read here.
so i still hope, but am afraid no mistake at all...
Dont worry. This is a known issue and I have already dealt with a couple players that had the same issue. This bonus is valid and you still only have to play the 5x raked hands. Just keep emailing support and they will correct it for you. They are being hammered right now with email... | | Read Entire Entry |
| Posted by: daraider at May 31, 2007, 11:54 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | Mitch wrote: miserabilis wrote: I'm a complete beginner, started to play only 2 weeks ago. As my first steps was succesfull, I decided to boost my bankroll by clearing the 5xRH sign up bonus on empire.
so signed up yesterday and made a first deposit of 500$ with the BW150 code i had found here.
I got a mail a few min later that the 30%, 150$ was given to my pending bonus acc, and all i have to do is... PLAYING 9000 raked hands.First i couldn't believe my eyes. The original offer was 5xRH, but 9000 for 150$ is an 60xRH. I guessed it may have been a typing mistake, but the expiry time is 3 months, which is much more than I read here.
so i still hope, but am afraid no mistake at all...
Wow very odd given they just offered reloads to every1 but me with requirements much less than that! i would email Empire support.
Don't worry they screwed me too, and im one of the people that probably rakes more than the bonus cause i play sh nl100 to cl... | | Read Entire Entry |
| Posted by: Mitch at May 31, 2007, 11:44 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | miserabilis wrote: I'm a complete beginner, started to play only 2 weeks ago. As my first steps was succesfull, I decided to boost my bankroll by clearing the 5xRH sign up bonus on empire.
so signed up yesterday and made a first deposit of 500$ with the BW150 code i had found here.
I got a mail a few min later that the 30%, 150$ was given to my pending bonus acc, and all i have to do is... PLAYING 9000 raked hands.First i couldn't believe my eyes. The original offer was 5xRH, but 9000 for 150$ is an 60xRH. I guessed it may have been a typing mistake, but the expiry time is 3 months, which is much more than I read here.
so i still hope, but am afraid no mistake at all...
Wow very odd given they just offered reloads to every1 but me with requirements much less than that! i would email Empire support. | | Static Link |
| Posted by: miserabilis at May 31, 2007, 10:50 pm | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | I'm a complete beginner, started to play only 2 weeks ago. As my first steps was succesfull, I decided to boost my bankroll by clearing the 5xRH sign up bonus on empire.
so signed up yesterday and made a first deposit of 500$ with the BW150 code i had found here.
I got a mail a few min later that the 30%, 150$ was given to my pending bonus acc, and all i have to do is... PLAYING 9000 raked hands.First i couldn't believe my eyes. The original offer was 5xRH, but 9000 for 150$ is an 60xRH. I guessed it may have been a typing mistake, but the expiry time is 3 months, which is much more than I read here.
so i still hope, but am afraid no mistake at all... | | Static Link |
| Posted by: koko333 at May 31, 2007, 10:40 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | risa wrote: And what happend with Empire poker? There are still 5x rh is the requirement?
I got a complainant about the EmpireBonus yesterday and my Affiliate Rep stated that the EmpireBonus still clears at the same rate. Im guessing that could change though.
Guess I will keep my eyes wide open and locked on their website.
_________________
Riding Dirty! | | Static Link |
| Posted by: koko333 at May 30, 2007, 11:02 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | risa wrote: Bonus whores offers us 30% up to 150$ bonus with 5x raked hand requirements. Other sites mention 4x party poker point for requirements. Is 5x raked hand will be enough if I register from here, or its only a typing fail at this site?
I just got confirmation from our Affiliate guy at PartyPoker. It now takes 4x PartyPoints for every dollar in bonus money. This was changed without notifying us and I apologize about any issues. I was also told that the reloads could still be cleared by raked hands or partypoints since the reloads are based on the player's account.
_________________
Riding Dirty! | | Static Link |
| Posted by: risa at May 26, 2007, 9:48 am | | Topic: New party poker bonus & EmpirePoker BW150 Issues Forum: Bonus Whores | | Bonus whores offers us 30% up to 150$ bonus with 5x raked hand requirements. Other sites mention 4x party poker point for requirements. Is 5x raked hand will be enough if I register from here, or its only a typing fail at this site? | | Static Link |
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