| Posted by: silcnlayc at September 26, 2006, 7:50 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote:
It's actually £75, about $140.
You're kidding!!! Alrighty....here I am...stepping up to help ease the load of that much pocket change Ms Jane.....!!!
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| Posted by: silcnlayc at September 26, 2006, 6:41 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Dear Jane,
Since Flyer187 doesn't seem to think that $75 is a nice piece of change to start playing with, I will step up to the plate and take it off your hands if need be, and maybe it would "entice" me to come back again (Fell off the wagon yesterday and gave Intercasino another shot)....ahh well....
So if you have any extra lying around...I'm your gal!
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| Posted by: Jane Bentley at September 26, 2006, 5:05 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Hello Flyer 187
As my colleague mentioned to you yesterday, we have done everything we can to investigate your initial query and we made you an offer of £75 as a goodwill gesture. If you are unsatisfied with our response, please feel free to use our independent arbitration service - Independent Arbitration Service For InterCasino UK Players - InterCasino.co.uk
Regards
Jane
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| Posted by: Casinomeister at September 26, 2006, 8:32 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Pin numbers haven't been used since May 2006.
For arbitration services, please fill out this form here and I'll get on it:
Independent Arbitration Service For InterCasino UK Players - InterCasino.co.uk
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| Posted by: silcnlayc at September 26, 2006, 4:45 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote:
Intercasino no longer requires the PIN to withdraw, at the ery least, if you've been playing there for a few months.
Haven't had the pleasure at Intercasino but both VIP and Sands of the Carib don't require pins anymore...so just how long ago was this then if you still required a pin? and Intercasino stopped a few months ago as Macgyver is saying ??? FISHY, FISHY !!!!!!!!!!! and it isn't smelling good either...
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| Posted by: Macgyver at September 26, 2006, 4:09 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Point of interest ...
Intercasino no longer requires the PIN to withdraw, at the ery least, if you've been playing there for a few months.
I can't speak for new players to the casino, but I can attest that I've withdrawn a few times in the last two or three months, and I've not needed a PIN.
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| Posted by: spearmaster at September 26, 2006, 4:04 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
I should point out now (completely forgot) that Casinomeister is the OFFICIAL mediator for disputes with Intercasino! This is why they said to email him...
However, again I should point out that this forum is not to be used to pressure a casino into paying compensation. As I do not have the details of the issue in front of me (and, being jetlagged, don't wish to look them up) I don't want to drag it out here.
If the issue is that, because you did not get a PIN, you lost your winnings, I think there's nothing more to be discussed. I actually don't play ery often at Cryptologic-powered casinos because of this ery issue, though clearly the PIN is for your own protection.
Otherwise, if you haven't already PAB'ed, do so, with full details of the issue. If you have, then Casinomeister will get to it as soon as he can, he's only just returned from his trip to Jackpotland... er... Vegas...
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| Posted by: silcnlayc at September 25, 2006, 7:38 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote:
The problem is they have not provided me with a PIN number enabling me to withdraw any money (and as you've probably guessed) I have lost my winnings.
I just withdrew from VIP casino who used to request a pin and no longer does. Is Intercasino still requesting pins to withdraw? I have waited up to 15 days for a pin when they still required them to withdraw and not once did the casino THREATEN me to make me play back all my funds I won since my winnings just sat there till I did get my pin.
Quote:
The problem is they have not provided me with a PIN number enabling me to withdraw any money (and as you've probably guessed) I have lost my winnings.
That is the lamest excuse for we have all been there and done it and never asked for the casinos to pay back what we WILLINGLY (if not stupidly) spent back.
Ok, this has gotten pretty bad IMO, for no one held a gun to your head to MAKE you spend the winnings back first of all.... | | Read Entire Entry |
| Posted by: Flizzin at September 25, 2006, 6:57 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
The thing is that people have opinions and an open mind. Flyer, you can't just post here as a player and expect everyone to side with you just because they are players too.
I have been screwed over before as well (Club Player ) but I had extensive evidence of why I was being wronged. In the end the patience and time paid off.
I just see you name calling and have provided no proof whatsoever about why you should deserve £750. At this point as a completely unbiased observer, I don't feel you have presented a solid "case".
Just my opinion. not trying to offend you.
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| Posted by: GrandMaster at September 25, 2006, 6:10 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by Flyer187
What planet are the customer service/management department of this casino on? (anyone would think I'm asking them to fly me to the moon)
I am wondering what planet you are from. From what I read, it sounds like Intercasino messed up in your case. It is perfectly understandable that you do not want to play at Intercasino, but demanding £750 compensation is ridiculous.
If you were claiming damages in court, you would have to show actual financial loss. Can you prove that you have lost £750 as the result of Intercasino's actions?
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| Posted by: Flyer187 at September 25, 2006, 5:31 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
A new level of stupidity from Intercasino.......
Ok guys, I receive a private message from Jane Bentley's account on this forum stating that someone will call me today to resolve this issue - hoorah! I think.
So someone calls me at 5pm GMT to now state that my original account has been reopened and credited with 75 pounds (errr, why???)......
- Firstly, I refused the original offer of 75 pounds offer as derisory in iew of the complaint involving thousands I had made.
- Secondly, the person who rang me was a 'Customer Service Manager' - in other words one of Jane's PA's - who has absolutely no ability/power to intervene or resolve the query whatsoever (these people cannot do anything more than Jane instructs them).
- Thirdly, when I stated I would be refusing this offer (for the fourth time), this CSM asked me to email Jane again either directly or through Casinomeister - Jeez, any other hoops you want me to jump through???
- Finally, I wa... | | Read Entire Entry |
| Posted by: Flyer187 at September 24, 2006, 10:48 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Scooter7,
I use this board both for the community side (winner screenshots, my fave section - slotster is a don) and to help me out when I'm having difficulties with casinos (advice from forum members and to raise awareness).
Once again, apologies if i'm doing something wrong - i've been a member here for over a year and am not looking to cause anyone problems.
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| Posted by: Scooter7 at September 24, 2006, 8:58 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
I looked at the threads that Flyer187 has started and they all look the same to me; a ague accusation followed by an attempt to publicize and discredit the target casino.
Enough already. Use the PAB service and stop dragging casinos through the mud until/unless Bryan fails to help mediate a successful resolution.
The last time you took a shot at InterCasino, most of the posters sided with the casino because they considered your complaint unreasonable (although IC was kind enough to credit your account.)
This time, they once again offered you a credit, but it wasn't good enough for you and the forum still doesn't know what the issue was.
Let's help all of the casinos we do business with improve their operations with constructive ideas instead of aguely defined complaints and attacks.
http://www.casinomeister.com/forums/...-my-money.html
Need a Grand Prive Group Rep - They Stole My Money!!
Afternoon all,
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| Posted by: Scooter7 at September 24, 2006, 8:45 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by henryVIII
So, exactly what are you wanting 10 x £75 compensation for???
You never bothered to explain.
Excellent question, Henry.
Obviously, I don't know the whole story, and thus should not take sides, but it is odd that we're not hearing the reason for the dispute.
Unless Flyer gives us all the details, I can't even consider siding with the player here.
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| Posted by: henryVIII at September 24, 2006, 6:43 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by Flyer187
Spearmaster - quick update,
I've been told in an email that Intercasino don't have any Managers available over the weekend (not exactly the thing I wanted to hear).
Apparently, an Intercasino manager is going to call me on Monday; however, I was told that someone was going to ring me on Thursday morning but that didnt happen so I wont be holding my breath.
Sorry, flyer, I know its a little off topic but could you clarify your use of 'gall' as its caused a bit of a stir.
As to the issue ... for all I ridicule intercasino ... its partly because they are quite solid .... put it this way, if you were having a dispute with shark casino then no one would be joking.
So, you have to wait a bit longer than youd like ... chill ... intercasino are rock solid and have an impeccable reputation.
They might be hard on people trying to 'squeeze' them though so Id be careful before you blow your own repu... | | Read Entire Entry |
| Posted by: silcnlayc at September 24, 2006, 6:26 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
This is just an opinion and might not mean much to anyone but me, but I would like to share it in case others are thinking along the same lines, if not then thats ok too...
I used to play at Intercasino for years and had a great time and great service till recently (late last year) when I noticed a falling off period and tripling up of players (anywhere between 200-300 players online at any given time now) period which made cs a little more hard to reach and wins harder to achieve. I finally gave up on them last December, uninstalled them and went to Sands of the Carib and VIP casino which I noticed that the average wait time for withdrawals and cs is less than 8 hours for withdrawals and 30 minutes for cs.
The players base at any given time online at these casinos are between 10-50, which is wonderful for me since if I need a response, I noticed they are ery quick on the replies and the wins are back (such as Rapid Fire etc).
I think what has happened is Intercasino has... | | Read Entire Entry |
| Posted by: spearmaster at September 24, 2006, 2:23 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Flyer -
Personally, I believe that any operation which is open 24/7 should have support during the same hours. I'm not a big fan of the "weekend" excuse either.
Jane, can you explain?
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| Posted by: Flyer187 at September 24, 2006, 12:22 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Spearmaster - quick update,
I've been told in an email that Intercasino don't have any Managers available over the weekend (not exactly the thing I wanted to hear).
Apparently, an Intercasino manager is going to call me on Monday; however, I was told that someone was going to ring me on Thursday morning but that didnt happen so I wont be holding my breath.
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| Posted by: henryVIII at September 24, 2006, 11:29 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by happygobrokey
but i must interject, so you are saying "have the gaul" ought be spelled by its archaic spelling, but the term "gall" alone which is nowadays rarely used in favour of bile, should take the current spelling?
i'm picturing gall like aliens or jurassic park, having gross fluid spit in your face, ersus gaul a brit looking down on a frenchman's stubbornness. i find the former much more disgusting.
nevertheless, interesting to note that gallic is the adjective pertaining to gaul.
even more interesting and perhaps this was the intention: the german noun Gaul refers to a lame horse or nag.
perhaps ultimately correct was that inter were dragging their feet like a lame French nag that was spitting bilious excuses.
henryVIII let's be friends! i appreciate someone who can use 'lexically' and 'profound' in common dialogue.
Interesting stuff.
I think we really... | | Read Entire Entry |
| Posted by: spearmaster at September 24, 2006, 9:31 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
A lot of bile being thrown about in here, no matter if it is "gall" or "gaul".
flyer, you are entitled to your opinions, and certainly should be entitled to an answer from Intercasino - but please do not use the forum as a means to pressure the casino into giving you MORE compensation. If you don't want 75 quid, then don't accept it - don't come in here and call that an insult and demand 10x more and make reference to the amount of publicity that this thread is receiving - that is not acceptable.
The forums are here for discussion, and perhaps to make your complaint heard - but that's it.
Jane - have you solved Flyer's problem yet? If not, why not?
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| Posted by: gfkostas at September 24, 2006, 5:09 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
I think we should stop questioning others integrity of ocabulary or etiquette. We know better than that folks and at the end of the day everyone is free to communicate with others in his own personal and unique way as long as he doesn't abuses someone something in the process.
One thing is certain about this thread and that is that Intercasino is getting a bad reputation of incompetence which exposure could have been prevented if they could be more efficient. We wouldn't be here if they weren't bad at some areas and If am not mistaken I see more threads popping up with customer support issues.
I am afraid that Jane Bentley has to accept responsibility for their support problems and be held into account by the owner(assuming that it's within her power to change staff etc.)
She's the maestro of this thing called "Intercasino" and therefore she orchestrates everything. If a note doesn't sound good to the audience, they have to change the musician or the whole song will get r... | | Read Entire Entry |
| Posted by: happygobrokey at September 23, 2006, 11:54 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by henryVIII
Actually, "gall" is a corruption of the word "gaul".
In pre-Victorian times people would say "gaul" meaning "Frenchness" as a sign of derision.
However, the spelling was simplified with those (unlike Flyer) who were unaware of its original historical context.
So, I believe, Flyer is using the term in its original form to highlight his profound disgust and is therefore not only lexically correct but also adds a certain "frission" to his post which is in keeping with his almost Byronesque prose in which he will not allow money to pollute his principles.
There again, seventy five quid is a lot of cash.
but i must interject, so you are saying "have the gaul" ought be spelled by its archaic spelling, but the term "gall" alone which is nowadays rarely used in favour of bile, should take the current spelling?
i'm picturing g... | | Read Entire Entry |
| Posted by: Flyer187 at September 23, 2006, 3:35 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Macgyver,
tennis_balls has made a statement about me which is untrue - i have to defend myself jeez
I'm happy to be flamed, this is a public board anyways
Its just a bit unnecessary to be honest, especially when I'm trying to let people know of problems they could face themselves
Apologies for any offence caused guys
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| Posted by: Macgyver at September 23, 2006, 3:09 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by Flyer187
I had an original complaint that was not answered, and have followed that up with many phone calls, emails and contact ia this forum.
The statement by tennis_balls is completely unhelpful and inaccurate - as well as being unnecessary.
I post to try and raise issues which others in the community may face, I dont do it because I am looking just to stir up problems. I'm hopeful that my poor experience with Intercasino will make others aware of problems they could face.
If you have nothing positive or supportive to say, please say nothing.
So, unless we support your position, we can't post in this thread?
Sorry, doesn't work that way.
And not being "one to be messed around" smacks of arrogance.
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| Posted by: Flyer187 at September 23, 2006, 12:58 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
I had an original complaint that was not answered, and have followed that up with many phone calls, emails and contact ia this forum.
The statement by tennis_balls is completely unhelpful and inaccurate - as well as being unnecessary.
I post to try and raise issues which others in the community may face, I dont do it because I am looking just to stir up problems. I'm hopeful that my poor experience with Intercasino will make others aware of problems they could face.
If you have nothing positive or supportive to say, please say nothing.
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| Posted by: chuchu59 at September 23, 2006, 3:15 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by Jane Bentley
Hello Flyer187,
We looked into your complaint about game fairness and made a decision based on our game logs. We also gave you a credit as a gesture of goodwill. Unfortunately this outcome was still not to your satisfaction.
Regards
Jane
Simple question to Jane. Can you explain why the credit never appeared in Flyer187's account. Gross incompetence or were you just lying as the player said.
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| Posted by: tennis_balls at September 23, 2006, 1:35 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
just look at flyer's past posts. A clear pattern emerges of a guy who gambles until he busts and then looks for a reason to throw a self-righteous hissy-fit.
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| Posted by: henryVIII at September 23, 2006, 1:13 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by happygobrokey
you used the wrong 'gall'. gaul is like the old name of france, and gall is a disgusting fluid also known as bile, to which i believe you were referring.
nice letter though.
Actually, "gall" is a corruption of the word "gaul".
In pre-Victorian times people would say "gaul" meaning "Frenchness" as a sign of derision.
However, the spelling was simplified with those (unlike Flyer) who were unaware of its original historical context.
So, I believe, Flyer is using the term in its original form to highlight his profound disgust and is therefore not only lexically correct but also adds a certain "frission" to his post which is in keeping with his almost Byronesque prose in which he will not allow money to pollute his principles.
There again, seventy five quid is a lot of cash.
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| Posted by: gfkostas at September 23, 2006, 1:01 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
£75 is quite good compensation but if you are a high roller there I understand your frustration. Probably 75£ is only one at Blackjack bet for you.
At any rate I can't justify your bashing of Intercasino because am not aware of the facts as yet. What is exactly the problem upon which we can draw a more serious conclusion and pergaps re-position ourselves as to where we're standing regarding this case.
I sympathize with you but I would like to know more about this case because as it stands now things aren't so much clear.
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| Posted by: happygobrokey at September 22, 2006, 8:39 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
you used the wrong 'gall'. gaul is like the old name of france, and gall is a disgusting fluid also known as bile, to which i believe you were referring.
nice letter though.
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| Posted by: Flyer187 at September 22, 2006, 7:10 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Evening all,
Here's my latest response to Jane (hope the casino management get the message finally):
================================================== ======
Good Afternoon Jane,
I consider the offer of 75 GBP to be an insult in iew of the conduct of Intercasino over the past fortnight.
Not only have Inter blatently lied about me/my account and to my forum colleagues on a noted and respected online forum (stating my account had been credited when it had not and that the issues had been resolved
when they clearly had not), but you seem to be completely overlooking the impact of your poor service on the community I am a part of (a forum which serves over 30,000 members per week).
My thread of complaint has been iewed by the forum community over 1000 times in the last 3 days, and has received over 50 response posts from fellow forum members. How much bad feeling do you think this has generated on the forums in respect of Intercasino, a... | | Read Entire Entry |
| Posted by: gfkostas at September 22, 2006, 4:12 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by henryVIII
Jane, Jane, Jane ... step away from the mirror in your ridiculously low cut top and HIRE SOME STAFF.
C'mon lu ... customers waiting and all that.
Well I wouldn't go that far to make personal comments about someone though I understand your frustration.
As for hiring staff the manager doesn't have the liberty to do as she pleases because don't forget that a manager is still someone who can be fired as you are still an employee. The owner is whos got the power.
Now let me bad rep you for getting out of line
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| Posted by: henryVIII at September 22, 2006, 12:56 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Jane, Jane, Jane ... step away from the mirror in your ridiclously low cut top and HIRE SOME STAFF.
C'mon lu ... customers waiting and all that.
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| Posted by: Flyer187 at September 22, 2006, 12:13 am | | Topic: Intercasino - What a joke Forum: Casino Meister |
Jane, i'm afraid you have just lied to the board.
No credit of any kind was placed in my account.
I have just sent the following PM to Jane Bentley's (Support Mgr's) account on this board -
Jane,
You have stated in the complaints thread that you placed a credit in my account, I can assure you that this did not happen.
No credits of any kind were placed in my account - why do you think I complained in the first place and had my account closed?
I even phoned Intercasino the day I closed my account this week and was told my balance was zero.
I think you need to do some serious investigating because you clearly arent following up these cases!!
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| Posted by: happygobrokey at September 21, 2006, 10:44 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
haven't the time to take on a full time task of taking on player's issues. they just oughtta get their poop together as should all the high-traffic highly-regarded casinos. thanks for the thanks though.
part of the reason i advocate responding to players is whenever i have job interviews, they promise they'll call back if i have the job or not. so many places have never called at all and it's disheartening. i'd at least like to know you respond and say sorry we can't help you out at this time. it at least gives you the respect and inhibits an overly emotional response.
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| Posted by: henryVIII at September 21, 2006, 10:22 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Quote: Originally Posted by happygobrokey
steed, thanks for the thank, but i hope you'll agree your dramatization was somewhat sarcastic and farfetched. most people will not be asking live chat about a w/d pending 7 weeks. hopefully you're in touch with a real contact with whom you're negotiating after 7 weeks. live chat helps in alleviating login issues, deposit issues, bonus terms, etc. cashing out and any dragging of the feet resultant should be dealt with personally through email with someone who is real and not 'roxanne' or 'henry' from live cs.
ace4, the suggestions wrt play checking and identity erification etc are good, but timely response assists in sating the player's nerves. waiting ~5 days to find out you're being investigated for fraud (usually not stated outright but with noncommital language like 'various identifiers' or 'casino policy') is not cool. the open dialogue, where both parties are in touch regularly is most important. poor response times make the play... | | Read Entire Entry |
| Posted by: happygobrokey at September 21, 2006, 9:41 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
steed, thanks for the thank, but i hope you'll agree your dramatization was somewhat sarcastic and farfetched. most people will not be asking live chat about a w/d pending 7 weeks. hopefully you're in touch with a real contact with whom you're negotiating after 7 weeks. live chat helps in alleviating login issues, deposit issues, bonus terms, etc. cashing out and any dragging of the feet resultant should be dealt with personally through email with someone who is real and not 'roxanne' or 'henry' from live cs.
ace4, the suggestions wrt play checking and identity erification etc are good, but timely response assists in sating the player's nerves. waiting ~5 days to find out you're being investigated for fraud (usually not stated outright but with noncommital language like 'various identifiers' or 'casino policy') is not cool. the open dialogue, where both parties are in touch regularly is most important. poor response times make the player edgy and degrade further communcation because of emotio... | | Read Entire Entry |
| Posted by: henryVIII at September 21, 2006, 3:41 pm | | Topic: Intercasino - What a joke Forum: Casino Meister |
Jane, I thought you were getting this sorted and now Im reading more and more hold-ups.
Waiting since the 17th August for a cheque?
These little things can snowball into big things. Lets get some overtime being paid and some new staff in there.
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