| Posted by: offtherecord at January 22, 2007, 11:21 am | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
Hi,
I actually don't know if it is coincidence (which I presume ), if eCOGRA kicked in, if someone actually read this thread or intervened, but last night shortly after writing my above post I received an email saying they had approved of my documentation and I just needed to contact their customer service ia phone to unlock my account.
I did so this morning and now have access to my account (and already initiated the withdrawal).
Great coincidence, but of course good for me. I have no further business with BellaVegas, however I hope that they pull their act together as in general they seem to be a reputable group.
Cheers,
O.
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| Posted by: vinylweatherman at January 22, 2007, 10:56 am | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
They do have the right, but we have the right to have our personal information dealt with in a secure manner. I have seen numerous posts where part of the problem has been the casino losing the documents, well, they are not "LOST", they are mislaid, and if the casino cannot find them, how can they (or we) be sure that they have not fallen into the wrong hands.
Too many lost documents, eCogra need to get on top of this issue, as we are seeing the damage that can be done when information gets into the hands of criminals all the time.
Pity about the drive crash though, as the correspondence should show that documents were sent, followed by further requests to send them again because the correct person of department had never got them.
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| Posted by: offtherecord at January 21, 2007, 10:47 pm | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
Hi there,
I am having a bit of trouble with GrandPrive (namely BellaVegas) myself right now.
I am 21 years old. I opened an account with BellaVegas December 18th and upon registering deposited 100 EUR. When I wanted to login later that day my account was closed. I immediately contacted support asking them for the reason, which was that they suspected underage play (below 21).
Since then I have supplied them three times with the usual erification scans (ID, letter of health insurance) to prove my age and at the same time also asking them to refund my deposit in case they were not satisfied (for whatever reason). Every time there was a reply stating they would forward these documents to the proper department. So far, nothing happend.
I have also called them twice and asked what was going on. They could not once find my documents and every time asked me to send them again. Two weeks ago I kindly asked them one last time but also told them I would try to take other ways (like... | | Read Entire Entry |
| Posted by: pokeraddict at January 15, 2007, 12:43 am | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
I've fielded a ton of complaints about Grand Bay which is their poker room. Most of it was excessively slow cashouts and not paying bonuses. Many players reported that nobody ever answered the phone when they called.
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| Posted by: vinylweatherman at January 13, 2007, 12:39 am | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
Quote: Originally Posted by GemG7
I also wondered if it had anything to do with the OP setting up his account in USD currency. Doesn't GP have a rule about that?
Possible, Grand Prive are fond of this particular "stunt". It is damning that they allowed the player to make the mistake again due to refusing to answer any correspondence about the first withdrawal. If they had replied, they could have pointed out any problems.
The terms stipulate that players must register with their own currency IF AVAILABLE, and the US Dollar if not. If this player's currency was not offered, the player would have a case to take to eCogra, if their own currency IS available, the best they could hope for is return of deposits, but they could tell eCogra that the total lack of a reply lead them to make the mistake again the second time.
I was under the impression that Grand Prive had seen the error of their ways since getting the eCogra seal, losing the US players, and lett... | | Read Entire Entry |
| Posted by: Pinababy69 at January 12, 2007, 7:03 pm | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
I'd be more than happy to see if I can get you an answer, if you'd like to PM me your account numbers. The offer is there.
Also, the poster above made a good suggestion, definitely worth a phone call.
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| Posted by: Skeeve at January 12, 2007, 4:08 pm | | Topic: No reply from Grandprive casinos Forum: Casino Meister |
Hello,
I played at GrandPrive casinos. In first of them, my withdrawal request for 100USD hasnt been proceeded during about two weeks. The support team hasnt responsed to my e-mails..
In the second GrandPrive casino, my account was closed after making a deposit and i doont see why.
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