| Posted by: Cynthia777 at February 6, 2007, 4:04 pm | | Topic: First Web Casino Forum: Casino Meister |
and many thanks to David Brickman, JF Spokesperson (listed as the casino contact on this site for Jackpot Factory Group). I also listed this under the similiar "Bonus Issues" thread...
See below:
Quote:
Hi Cynthia,
This is David Brickman again.
First, I would like to apologize for the run around you were given and the difficulties you had in claiming this offer. Basically there was a communications gap between our customer support center and the marketing department which is why your request for an extension was denied.
I am pleased to inform you that your account
(fwr05100696) has now been credited with a $25 bonus. We threw in a little extra to help make up for the hassle.
My apologies again for the delays and I hope you give our casino another change. I am sure you will find that this type of event was the exception and not the rule at First Web Casino.
Best of luck to you.
David Br... | | Read Entire Entry |
| Posted by: vinylweatherman at February 5, 2007, 12:23 am | | Topic: First Web Casino Forum: Casino Meister |
They should comp you $50 to $100 for the inconvenience of being "jerked around" before you were given a simple solution to the login problem. This should be roughly equivalent to the lost free spins. There is no reason they cannot do this, and I lack sympathy because these technical promlems are continual, particularly the E-mail one.
Of three E-mails I sent recently, two received a rapid reply, and one was still queued after 5 hours+, however, it had indeed arrived.
A proper investigation is needed into why some E-mails fail to reach CS, as well as continuing advice for players whose own E-mail set up is preventing receipt of replies. Without a diagnosis of the problem, and solutions are trial and error, and are unlikely to last.
Phoning them is OK provided you have access to a toll free number, but not all countries seem to, and they don't work from cellphones.
I wonder why casinos don't embed a VoIP such as Skype into the Viper interface, so that with t... | | Read Entire Entry |
| Posted by: Cynthia777 at February 4, 2007, 4:42 pm | | Topic: First Web Casino Forum: Casino Meister |
This is gonna be a long one, as I am including copies of the emails in this ongoing saga. But you will see the purpose of it after you are done reading.
Zbrent, sorry to hear that you went through re-installing your OS. Come to find out that would have been entirely unnecessary as this was a casino error. In reference to the registry, I always go through and delete those entries (by running regedit) after uninstalling, and am always able to reinstall just fine and it creates new registry entries. I have had this problem only once, and that was sometime last year with Spin Palace Casino.
Creating a new account is not good, as most casinos can still cross-reference through other methods to find out that you already have an account and brand you as trying to make duplicate accounts.
I have used "red text" where I wished to emphasize portions of an email.
****************************
Here we go:
January 18, 2007
After emailing ... | | Read Entire Entry |
| Posted by: vinylweatherman at January 15, 2007, 11:03 pm | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by zbrent
This is through a private message, so I don't know if I should post it here but I thought I would because it shows that there was a response not through my email but at casinomiester.
I emailed David Brickman from here and that is basically what he said its something to do with my email.
" Without knowing the exact details of your case it is a little difficult for me to respond. I suggest you try using our toll-free number to contact support 1-888-328-4011. Some of our players experience difficulty in receiving emails due to different regulations from their email provider. Our support team can assist you in adding us to your white list which should enable you to receive our emails without a problem."
I don't have diffuculty recieving but getting a response back. I don't get any errors when I send it and know undelivered message errors.
Thanks Brent
While the point is alid, this is just another... | | Read Entire Entry |
| Posted by: zbrent at January 15, 2007, 4:36 am | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
None of this helps with the E-mail problems. So far, Jackpot Factory consider the problem ours, as players, and nothing to do with their end.
This is through a private message, so I don't know if I should post it here but I thought I would because it shows that there was a response not through my email but at casinomiester.
I emailed David Brickman from here and that is basically what he said its something to do with my email.
" Without knowing the exact details of your case it is a little difficult for me to respond. I suggest you try using our toll-free number to contact support 1-888-328-4011. Some of our players experience difficulty in receiving emails due to different regulations from their email provider. Our support team can assist you in adding us to your white list which should enable you to receive our emails without a problem."
I don't have diffuculty recieving but getting a response ... | | Read Entire Entry |
| Posted by: vinylweatherman at January 14, 2007, 10:00 pm | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by zbrent
I just did what you said and cleaned out the registry and temps it now comes up with the login page. Thats funny how that worked it must be that I have 2 OS on my computer on two Hard drives and it must of been on the other hard drives Registry. Thanks Again Vinylweathereman.
But there email is still a problem you would think they would work double time to fix the problem.
Glad it worked for you, I certainly would have thought a clean OS reinatall would have resulted in a clean registry. It must indeed relate to having more than one OS and more than one hard drive that lead to the initial error.
What are the chances of the CS having been able to give you this tip though, had they replied. More likely, you would be on your third uninstall and reinstall cycle, with CS then telling you that "we don't do a CD" (I was told this), and you ending up forgetting all about it.
None of this helps with the E-mail ... | | Read Entire Entry |
| Posted by: winbig at January 14, 2007, 6:31 am | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by zbrent
I just did what you said and cleaned out the registry and temps it now comes up with the login page. Thats funny how that worked it must be that I have 2 OS on my computer on two Hard drives and it must of been on the other hard drives Registry. Thanks Again Vinylweathereman.
But there email is still a problem you would think they would work double time to fix the problem.
A good tip for something like this (if you're using XP or 2k), is to create a new user account (control panel > users), and login to it. Once you've done that, redownload the casino and install it. It'll act like you've never signed up there before.
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| Posted by: zbrent at January 14, 2007, 6:24 am | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by zbrent
I had to reinstall my OS. The only registry stuff is when I uninstalled and reinstalled there should of not been any account info in the registry of "firsts web casino" but I'll clean the reg and temp files and try again.
Thanks
I did PM Jackpot Factory here so hopefully Monday I'll get a response.
I just did what you said and cleaned out the registry and temps it now comes up with the login page. Thats funny how that worked it must be that I have 2 OS on my computer on two Hard drives and it must of been on the other hard drives Registry. Thanks Again Vinylweathereman.
But there email is still a problem you would think they would work double time to fix the problem.
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| Posted by: zbrent at January 14, 2007, 6:13 am | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
When you reinstall (having previously uninstalled), the casino, it should be able to retrieve your account information from the registry. Since you get the "illegal operation" error, it is possible that the MGS registry keys have been damaged.
I had to reinstall my OS. The only registry stuff is when I uninstalled and reinstalled there should of not been any account info in the registry of "firsts web casino" but I'll clean the reg and temp files and try again.
Thanks
I did PM Jackpot Factory here so hopefully Monday I'll get a response.
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| Posted by: vinylweatherman at January 14, 2007, 12:34 am | | Topic: First Web Casino Forum: Casino Meister |
It seems there is a serious problem with their E-mail. I have had them ignored for a month now, what is more, the month old ones were NEVER replied to, not even to tell me the issues are resolved.
This started in early December when they had a notice on the website saying there were serious support problems. It looks like something is still broken, and they are failing to address the issue. The rep here IS aware of these issues, and has asked players to send a PM. Hopefully, these will be answered on Monday, and may be the best option. Phoning through should also work, but it is unlikely you will get any more out of support other than the standard "Turn off your firewall & antivirus, clear your temp files & cache, uninstall and reinstall the casino".
When you reinstall (having previously uninstalled), the casino, it should be able to retrieve your account information from the registry. Since you get the "illegal operation" error, it is possible that the MGS re... | | Read Entire Entry |
| Posted by: Cynthia777 at January 13, 2007, 4:14 pm | | Topic: First Web Casino Forum: Casino Meister |
I had the same problem, so good to know I'm not alone with this issue...I sent an email through their website (no response yet..two days ago) because when I tried to email them through my regular email it bounces back. I got the promotion offer too, and would love to use it, but impossible until this is resolved.
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| Posted by: zbrent at January 13, 2007, 11:29 am | | Topic: First Web Casino Forum: Casino Meister |
Actually its not an install problem but when I need to enter my Login info it doesn't comes up. A System Error: An illegal operation was performed comes up instead. I'm turning this thread into a tech issue not a complaint.
So the complaint is still no response. I would try by phone but if they don't answer by email I wonder about there Casino.
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| Posted by: zbrent at January 13, 2007, 11:22 am | | Topic: First Web Casino Forum: Casino Meister |
I got that free spin promotion also. But I didn't have the casino installed thats when I tried to install again. Still waiting for response to help me with the install problem.
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| Posted by: aka23 at January 13, 2007, 10:18 am | | Topic: First Web Casino Forum: Casino Meister |
Quote: Originally Posted by zbrent
I have tried for over 2 days now to get a response by email. I am trying to reininstall there software i'm starting to think its a waste of time. Is there anybody still working there. Thanks
There have been a few similar threads recently. The Jackpot Factory group seeems to be having a spell of poorer support than usual.
People are still actively working at First Web. This casino sent me a free spins offer by postal mail yesterday and answered a question I had about the promotion.
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| Posted by: zbrent at January 13, 2007, 9:18 am | | Topic: First Web Casino Forum: Casino Meister |
I have tried for over 2 days now to get a response by email. I am trying to reininstall there software i'm starting to think its a waste of time. Is there anybody still working there. Thanks
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