| Posted by: SlotsWizard at May 2, 2007, 8:32 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Sorry you have to go through this. Grand Privé sucks.
I have only made one deposit to a Grand Privé casino, and they were supposed to give a 100% bonus up to $100 after you deposit and wager your deposit at least once.
It took 5 emails and 2 weeks for them to credit the bonus which was supposed to automatically go in within 24 hours.
And I haven't been back since.
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| Posted by: vinylweatherman at May 2, 2007, 8:18 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Their support is polite, but ineffective. TWICE I have been told I would be E-mailed back with a reply, well, that was over a fortnight ago---- and I am still waiting. If I ever get a reply, it is too late, as the tournament rounds are over, and I leave it to the finalists to discover the problem.
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| Posted by: jaguar1987 at May 2, 2007, 3:22 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
My original purpose was not stating the age problem. Of course it would be more reasonable if they locked accs before deposits were made. BTW, I was a few seconds from making a bet. Glad I didn`t.
This clearly is a case when casino keeps your losses but doesn`t give you winnings.
The point I wanted to make is about their support. Don`t know whether all players receive such treatment, but I am having a ery negative experience.
2 from 10 support quality mark.
AND ALL THIS IS ABOUT SENDING BACK MY DEPOSIT! with no play! I am not new to online gambling and have dealt with casino support departments many times, all I can say is that this is by far the worst experience I`ve had (regarding quality)
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| Posted by: Itoldyouso at May 2, 2007, 1:33 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
I advised her to take one 1c spin every 170 days or so to prevent them confiscating the balance due to the account being "inactive", and in a year she would be old enough to withdraw the remaining 70 credits.
^^^ LMAO
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| Posted by: vinylweatherman at May 2, 2007, 11:49 am | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Quote: Originally Posted by GrandMaster
Bella Vegas has an ecogra certificate certifying that "The casino operates honestly and behaves responsibly", so everything should be fine.
What about the other underage player who simply cannot get them to refund her deposit, yet allow her to gamble it away chip by chip while locking out the banking page making it impossible for her to withdraw. This saga went on for months, and it was impossible for her to get them to refund the remaining balance. I have not seen the thread added to recently, but I advised her to take one 1c spin every 170 days or so to prevent them confiscating the balance due to the account being "inactive", and in a year she would be old enough to withdraw the remaining 70 credits.
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| Posted by: vinylweatherman at May 1, 2007, 8:36 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Quote: Originally Posted by winbig
Although I don't condone their actions, there is a 21+ picture at the bottom of their main page @ http://www.bellavegas.com/ ... Still, that's no reason to be given the treatment you've been through...
Yes, but it's so tiny most players probably don't notice it. It needs to be in the last page of the registration form. I have registered at MG casinos and this is a simple YES/NO selection to the question "are you of legal age to gamble". If you click YES, the registration will complete. Not only this, but date of birth is also a required field. This allows the software TWO check points during registration that could be used to exclude players based on an overriding casino age policy. It seems this did not happen until the player deposited. This is caused by the software; as soon as you have registered, MG casinos dump you into the banking page asking if you would like to deposit. With this in mind, players can hardly be blamed f... | | Read Entire Entry |
| Posted by: winbig at May 1, 2007, 7:04 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
Quote: Originally Posted by jaguar1987
ALL YOUR THOUGHTS ARE APPRECIATED!
Although I don't condone their actions, there is a 21+ picture at the bottom of their main page @ http://www.bellavegas.com/ ... Still, that's no reason to be given the treatment you've been through...
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| Posted by: aka23 at May 1, 2007, 7:02 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
I actually consider this an improvement. In recent months, the Grand Prive group has confiscated winnings of players 18-20, stating the rule about requiring players to be 21+. It is better to block the player before he gambles; then to allow underage players to lose, but not win (winnings are confiscated, losses are paid).
Of course, the obvious and far superior solution is to put an age check in the registration form. If the player clicks submit and age is <21, then an error message appears.
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| Posted by: jaguar1987 at May 1, 2007, 6:54 pm | | Topic: GRAND PRIVE///Bella Vegas creating problems Forum: Casino Meister |
So here is the issue:
1. I registered at Bellavegas with no problems, deposited $100, and just after depositing got a message that my account is locked. NOT A SINGLE BET WAS MADE.
2. Wrote to BV support, still no reply received.
3. Wrote to GP support, they said they needed my scanned ID.
3. Sent it, then spoke to support ia Live chat. I was told what my account was locked due to me being under 21. So I asked to send back the $100 I deposited. The support representative confirmed it would be sent in a little while.
Time went on, nothing happened. Contacted them ia mail, and was asked TO SEND THE DOCUMENTS ONCE AGAIN!!!!!!!!!!
I did it. Still no reply or money.
This thing has been going on for a month.
I do believe they will eventually return the money (otherwise they are thieves) but This is not the way to treat players! Marvellous support quality!
P.s. I have not gambled, so the fact that I`m under 21 can not be a reason for not... | | Read Entire Entry |
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