| Posted by: Mike031 at May 19, 2007, 5:06 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Ok, i must wait at least 5 days to get my withdrawal, so i certainly have now played again with my balance (it was exactly 498 Dollars!) and certainly i've lost all this money even on Aladdin's Wishes without any bonus trigger ($ 2 spin) and that really sucks, because normally on Aladdin it is really ery heavy to get no bonus feature about 200 spins or so, but this were now within a half hour surely about 400 spins and this only, because they couldn't withdraw my money within the 48 hours, which are their own terms!
Now i know, why the Wager Junction is one of the baddest Casino Group!
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| Posted by: Mike031 at May 19, 2007, 5:24 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
It looks like, that i made an ery big error, because i gaved them a 2nd chance, but now i didn#t get my withdrawal, althought in the terms is written: "You may request a withdrawal of your funds ia Neteller. There is no fee associated with a Neteller withdrawal. They are normally approved within 48 hours and are soon thereafter transferred to your account."
Now are about 60 hours ago from my withdrawal (only $ 480) and nothing happens!
This really suck!
When day take so long for only this little withdrawal, how long would they take, if you win a jackpot? *lol*
1 year or what?
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| Posted by: vinylweatherman at March 10, 2007, 5:19 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by Mike031
Yes i think that this is bad, because i've never lost in so a short time, so much money, in another RTG Casino, without any bonus round or something else!
I tried also Casinoextreme with 400$ and there i've played with the same bet ($ 2.-) about 5 hours, but there comes over 20(!!!) bonus rounds and also big wins with up to $ 100.- on 1 line, so i think, this is really fair.
But maybe i had really ery much pain yesterday on King Solomon's and the payoutrate is not so high, as in another RTGs?
I don't know this exactly, because there is nothing written about it on their own homepage, how much the payoutrate is
This is where RTG shoot themselves in the foot. If this tale were about losing $400 on Thunderstruck with no bonus round, posters would be telling you how unlucky you were, and that another session could be different. Sadly, with RTG, the operators can choose to set the payouts of their games, so this mea... | | Read Entire Entry |
| Posted by: Mike031 at March 10, 2007, 10:32 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Yes i think that this is bad, because i've never lost in so a short time, so much money, in another RTG Casino, without any bonus round or something else!
I tried also Casinoextreme with 400$ and there i've played with the same bet ($ 2.-) about 5 hours, but there comes over 20(!!!) bonus rounds and also big wins with up to $ 100.- on 1 line, so i think, this is really fair.
But maybe i had really ery much pain yesterday on King Solomon's and the payoutrate is not so high, as in another RTGs?
I don't know this exactly, because there is nothing written about it on their own homepage, how much the payoutrate is
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| Posted by: winbig at March 10, 2007, 3:21 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by Mike031
I played from $ 400.- in $ 2.- Bet on Cleopatra's Gold, but there comes not any bons round or any big win on this slot, so i never will play this casino again!
If you think that is bad, then you might as well quit gambling altogether.
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| Posted by: Mike031 at March 9, 2007, 2:09 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
This Casino is ery bad!
I played from $ 400.- in $ 2.- Bet on Cleopatra's Gold, but there comes not any bons round or any big win on this slot, so i never will play this casino again!
But okay, it was my error, because i say that i would not try it, but now i have do this, so it's my pain!
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| Posted by: vinylweatherman at March 8, 2007, 7:40 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by stenseth
Well I may have been hasty. They claim that the check was sent out weeks ago. I don't know how it could have gotten lost in the mail since both my wife and I have been going through it with a fine toothed comb, but whatever. They say they will cancel and resend. Wish me luck getting it this time.
Probably got lost in the post, happens to a lot of checks
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| Posted by: stenseth at March 8, 2007, 1:12 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Well I may have been hasty. They claim that the check was sent out weeks ago. I don't know how it could have gotten lost in the mail since both my wife and I have been going through it with a fine toothed comb, but whatever. They say they will cancel and resend. Wish me luck getting it this time.
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| Posted by: ok2playme at March 7, 2007, 10:36 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by stenseth
Well I am ery disappointed. After all their talk on this message board and all the emails and PMs, King Solomons still has not sent me my payment ia check. It has been 1 and a half months. C'mon King Solomons, it's time to start taking your players money more seriously.
No more promises, no more assurances, it's time for payment. Period.
There is a huge problem and I think we are only beginning to scratch the surface and see the ramafications. The processors are running scared and new ones are not PROVEN. I am out $8,000.00 from River Belle since 2/11/07 and still waiting with endless delays. Thankfully we have this comprehensive forum with the most intelligent people I have met in this industry. If these intellects were running the casinos we would not be having these problems to the degree we are. Yes, US politics hurt us - Big Time! - but the casinos are not helping. Their stall tactics and word games have put insult to injury ... | | Read Entire Entry |
| Posted by: vinylweatherman at March 7, 2007, 5:35 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by stenseth
Well I am ery disappointed. After all their talk on this message board and all the emails and PMs, King Solomons still has not sent me my payment ia check. It has been 1 and a half months. C'mon King Solomons, it's time to start taking your players money more seriously.
No more promises, no more assurances, it's time for payment. Period.
This, and other threads, give me the impression that many casinos are having SERIOUS DIFFICULTIES in making payments to players from the US. These problems may be far greater than they are willing to admit publically for fear of driving US players away.
Many brands have given up with the US, but those still accepting deposits are hardly going to admit to the full scale of these difficulties. While the reputable brands are unlikely to "do a runner" with the money, they may well have to struggle for weeks, even months, to find a way round these problems.
Currently, some brands ha... | | Read Entire Entry |
| Posted by: stenseth at March 6, 2007, 8:20 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Well I am ery disappointed. After all their talk on this message board and all the emails and PMs, King Solomons still has not sent me my payment ia check. It has been 1 and a half months. C'mon King Solomons, it's time to start taking your players money more seriously.
No more promises, no more assurances, it's time for payment. Period.
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| Posted by: vinylweatherman at March 2, 2007, 9:27 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
These max limits for cash-ins are widespread, however RTG generally have such low limits that even modest players can find they are waiting. Casino Action MG casinos have always had limits, but these were 10,000 credits per week, and this limit was per casino, not the group as a whole. There have been only a couple of occasions when I have hit the limits and had to wait till the following week. RTG limits seem lower, and often are per month, not per week. The big brands tend to have limits so high that most players never notice. I have withdrawn £40,000 plus from Jackpot Factory within 7 days and not run into any withdrawal limits (my deposits were similarly impressive, I did not win that much )
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| Posted by: Mike031 at February 28, 2007, 4:26 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Thanks for your reply
Ok, now i know, that this casino is not good for me, because on inetbet i get every week 8tuesday) a 75% bonus which is fully withdrawable after 20x wagering bonus + deposit and without extra terms and on 49ers casino i wil get every month also a 100% bonus which is normally withdrawable after 15x wagering bonus + deposit.
so i dont' must play on another casinos, which one have no support and i can not withdraw the money on moneybookers and by Neteller is the maximum only $ 2.500.-, so if you win a jackpot, you can withdraw it on more months.
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| Posted by: vinylweatherman at February 28, 2007, 4:18 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by Mike031
Hi!
I would also test King Solomons RTG Casino, but i only wanted to ask the support, is the bonus after wagering 20x + deposit, withdrawable, or is it a sticky bonus?
But i didn't get any answer, because my mail come back to me, because it wasn't read from anyone after 48 hours.
The live support have also the false name, because there is nothing live and i never got anyone to write with them
Maybe they don't like money from Austria? *lol*
The bonus IS withdrawable, BUT there is an additional term; As well as wagering 20x, you have to request a cash-in for at least the original balance. This means that you have to WIN in order to cash in. It is best to play for a decent hit first, and then wager much smaller to complete WR. The coupons are game specific. Slots & Keno only on some, and the "all games" coupons actually exclude a large number of games ( All Video Pokers, some Table Pokers... | | Read Entire Entry |
| Posted by: Mike031 at February 28, 2007, 1:16 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Hi!
I would also test King Solomons RTG Casino, but i only wanted to ask the support, is the bonus after wagering 20x + deposit, withdrawable, or is it a sticky bonus?
But i didn't get any answer, because my mail come back to me, because it wasn't read from anyone after 48 hours.
The live support have also the false name, because there is nothing live and i never got anyone to write with them
Maybe they don't like money from Austria? *lol*
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| Posted by: GrandAcesGeisha at February 7, 2007, 12:11 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Nifty
I am sorry that you dont think that getting the bonus was satisfactory.
Sometimes it is not the fault of the Casino if the payment is not credited right away . We work with technology and rely on all parts of it fucntioning all the time to ensure satisfactory results. In this case the issue was i believe on the end of the payment processor . We sorted that out and you got your ery generous bonus.
I think that we can now put the matter to rest .
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| Posted by: Nifty29 at February 5, 2007, 7:50 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Hi Greg
Please accept my apologies for not posting sooner.
The quote you gave was from my original PM I sent to you, where Yannai eventually processed my deposit (after it was pending for 4 days) ia live chat - that was one issue - the other was the bonus/coupon that didnt redeem which has been resolved thanks to your assistance.
I didnt receive an email from the casino, however they have placed a bonus into my account for $30. I cant say that its satisfactory given the hassle I have had trying to get things sorted out, but I am grateful nonetheless.
Im glad that you are available to help CM members if required and thankyou again for your time.
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| Posted by: GrandAcesGeisha at February 5, 2007, 5:54 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Nifty
i know for a fact that the Casino has emailed you re this. Are you sure this has not been resolved as i have emails from you thanking me for resolving this ?
Quote:
However, Yanai finally resolved the deposit part of things and he was ery friendly so I will give credit where it is due.
Again, thankyou for your assistance Greg
Please advise
Also we might have crossed emails here asi have just notriced that the missing bonus was put into your account on the 1st of Feb
Regards
Greg
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| Posted by: Nifty29 at January 25, 2007, 10:11 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Well my issue hasnt been resolved and I havent had a reply to my last PM (3 days ago)...so Im still not happy at all.
I guess it may be due to all the US upheaval etc, but it only takes a minute or two to put a bonus in an account (that I should have received on my deposit anyway)
Anyway, patience is a irtue so I will try to be irtuous
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| Posted by: GrandAcesGeisha at January 19, 2007, 3:16 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Hi Stenseth
A check will be sent if you want to wait - alternatively you can mail me your bank details and i will get a wire sent .
I think that you have waited long enough for the payment and it is the least that the Casino can do . Please mail the details to me at greg@wagerjunction.com and i will ensure that the rest is taken care of .
You know when i first started in this industry many years ago i used to worry about what other people did and what promos they were running and at that time i thought i was in competition with everybody , i then had an epiphany and realised ,well actually all you need to do is worry about your own performance and make sure that your own players get treated well and the rest will fall into place . Nowadays that is what i do and we are growing ery nicely in all areas . That comes down to listening to people and not being afraid to put your hands up and say - we have made a mistake - lets correct it .
Lotso - thank you for your ... | | Read Entire Entry |
| Posted by: vinylweatherman at January 18, 2007, 10:36 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by stenseth
The rep has quickly and curtiously replied to my dilemma, so I think the matter will be solved in a reasonable period of time.
Unfortunately, the new Neteller US situation I believe will mean an unforseen lack of payment for awhile. I have asked the rep to pass word along that if they want to send a check instead that is fine.
If I do not post back that the situation is resolved within the week, assume that it has to do with the new payment situation.
Will post when I have new news.
Thanks guys.
You had better just request the check. Neteller will not be receiving the withdrawal, it will end up "declined" and back with King Solomons. You will get the check quicker anyway, as even if Neteller let the credit through, they state it could take 6 weeks to send out checks (2 weeks for wires).
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| Posted by: stenseth at January 18, 2007, 10:17 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
The rep has quickly and curtiously replied to my dilemma, so I think the matter will be solved in a reasonable period of time.
Unfortunately, the new Neteller US situation I believe will mean an unforseen lack of payment for awhile. I have asked the rep to pass word along that if they want to send a check instead that is fine.
If I do not post back that the situation is resolved within the week, assume that it has to do with the new payment situation.
Will post when I have new news.
Thanks guys.
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| Posted by: lots0 at January 18, 2007, 8:44 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
For those that know me know I do not give phrase easily.
Usually I am the guy that is usually saying stuff to the casino reps that really piss them off and that get me banned at other forums....
I only say all this so you will all know that I mean it when I say that King Solomons Casino and the rest of the Wager Junction Group are the top of the line, the Best of the Best.
I have personally seen players win and collect over ten thousand USD at a time without a problem from Wager Junction Casinos.
Problems like these, in every case I have seen, are taken care of as fast as can be expected at WJ.
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| Posted by: vinylweatherman at January 18, 2007, 8:28 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
I have nothing against northerners at all. In fact, it would be better to run back office operations from "up north" as it would work out a good deal cheaper than a swanky London office. More money for promotions might be the result
I also think northerners benefit from more interesting weather, except for today maybe
I did wonder if the first post was genuine (join, and complain about KS in first post), but when Nifty29 mentioned another incident of poor service I thought it must be a CS problem. In the first case, something being "stuck in the works" for what seems 3 months or more despite numerous nudges and promises is a poor example, and with recent events quite dangerous to leave unaddressed (thankfully, you have not left this unaddressed, but have posted an open reply quickly enough to nip the issue in the bud). There are a load of rumours flying around about RTG in general, triggered by their "do nothing & hide" approach to recent events.
I hope t... | | Read Entire Entry |
| Posted by: GrandAcesGeisha at January 18, 2007, 6:40 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
The matter with Stenseth has been resolved. I did tell him that I was not going to go into detail but in light of Vinyls highly amusing comments and analysis of the situation regarding us I thought I would respond.
We are not up north but are based in a ery expensive suburb of London. Its a highly desirable place with lots of new media companies and lots of lovely young nubile persons walking about, we run a equal opportunity company so decided to employ some hoodies - inyl - well send em around to collect your documents - lol only kidding. Dont take that seriously.
On a more serious note this issue is a tragedy and occurred simply because of the number of events that have occurred and other unfortunate incidents within the company . His particular case has been sorted out and he will receive his funds shortly. Stenseth can elaborate further if he wishes to.
I agree with you when you say that the service has not been good enough, there have been reasons but I will not ma... | | Read Entire Entry |
| Posted by: vinylweatherman at January 18, 2007, 5:28 pm | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by Nifty29
Well King Solomons arent getting any more of my business.
Just this past week it took them 4 DAYS and 4 UNANSWERED EMAILS to approve my Click2Pay deposit - WTF??
I made a C2P deposit - it was deducted from my VISA - received a 'thanks for your deposit' email from the casino - but no credits in the casino account. Live help should have been named Live Helpless...and the thing that really annoys me is that they use terms like 'lets c wots happening with ur account'...very unprofessional. In the end, due to having 4 unanswered emails it had to be sorted out by Live Help which took about 20 mins. As of now, I still havent got a reply to any of my emails.
Oh, and there was a coupon I claimed before the deposit which didnt redeem when they finally got the deposit credited...even more annoying as thats why I was depositing in the first place.
The final insult was that they didnt even apologise.
Another RT... | | Read Entire Entry |
| Posted by: winbig at January 18, 2007, 11:18 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Another accredited casino/group going to the wayside it seems....
The contact here hasn't been on in almost 2 weeks, but have you tried contacting them? (GrandAcesGeisha)
Their MSN contact is in their profile also: multi_greg@hotmail.com .
Worth a shot...
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| Posted by: Nifty29 at January 18, 2007, 11:15 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Well King Solomons arent getting any more of my business.
Just this past week it took them 4 DAYS and 4 UNANSWERED EMAILS to approve my Click2Pay deposit - WTF??
I made a C2P deposit - it was deducted from my VISA - received a 'thanks for your deposit' email from the casino - but no credits in the casino account. Live help should have been named Live Helpless...and the thing that really annoys me is that they use terms like 'lets c wots happening with ur account'...very unprofessional. In the end, due to having 4 unanswered emails it had to be sorted out by Live Help which took about 20 mins. As of now, I still havent got a reply to any of my emails.
Oh, and there was a coupon I claimed before the deposit which didnt redeem when they finally got the deposit credited...even more annoying as thats why I was depositing in the first place.
The final insult was that they didnt even apologise.
Another RTG down the tubes IMO - I would NEVER be treated like... | | Read Entire Entry |
| Posted by: vinylweatherman at January 18, 2007, 1:49 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
I don't like the sound of the extremely poor customer service received by the complainant. Several weeks is more than enough time for the issue to be looked into, they should not keep using the form responce each time you send an E-mail, and they should answer the damn phone with a substantive reply, and not keep players on hold for an hour or have the line saturated. Something must be going wrong here.
They are taking an odd stance, in allowing existing players to play, but banning new ones. They would be better off making an orderly exit and pay the pending withdrawals.
As well as a PM to the rep, a follow up PAB is worth it. If this has been dragging on sonce October, when the senate bill passed, patience is not something that should be asked of you any longer; only results will do.
The group should also realise what a complaint of this nature does for the confidence of current players, like myself. I am wondering, has customer service fallen into a black hole, and will I be subj... | | Read Entire Entry |
| Posted by: winbig at January 18, 2007, 12:34 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
Quote: Originally Posted by stenseth
This was a pending withdrawl of about $850 that I made pre-Senate bill, so I have given it a long time. I email every few weeks, but they just respond with a form response stating that someone will look into it... which they clearly don't. I have tried calling, but the line is always tied up, or the one time I at least went to a holding session waiting for CS to pick up, it took over an hour before I got frustrated and hung up.
So what's the deal? I have been paid by King Solomons in the past, and have had an account there for years. Have they suddenly gone the way of the "chop shop" operators?
Weird. I'm also from the US, and have cashed out from that group w/no problem at all (Geisha Lounge, $2k withdraw *with* a bonus).
Have you tried sending a PM to the rep here? They're listed under casino contacts.
FWIW, I can still log into my GL account, even though they say US players are banned. Whether or... | | Read Entire Entry |
| Posted by: stenseth at January 18, 2007, 12:29 am | | Topic: King Solomons... locks account, won't pay cashout. Forum: Casino Meister |
This was a pending withdrawl of about $850 that I made pre-Senate bill, so I have given it a long time. I email every few weeks, but they just respond with a form response stating that someone will look into it... which they clearly don't. I have tried calling, but the line is always tied up, or the one time I at least went to a holding session waiting for CS to pick up, it took over an hour before I got frustrated and hung up.
So what's the deal? I have been paid by King Solomons in the past, and have had an account there for years. Have they suddenly gone the way of the "chop shop" operators?
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