| Posted by: camdenal at June 4, 2007, 8:38 pm | | Topic: A problem I have never encountered before in years of playing! Forum: Casino Meister |
Quick update!
I PM'd the representative here and she was extremely helpful
The game was meant to be restored automatically on the software, but I wasnt able to get it (I am not sure if this is because of the delay problem mentioned above, or because I made an error in loading up the game or something else!).
The forms I filled in to try and contact customer services I think had an error in them, so there replies were bouncing. I think I put .com on the end of my contact email instead of .co.uk I keep on doing this recently out of habit as I juust changed email, and I abologise a lot for making this error Everest !
Everest were unable to restore the bet, as hands are only stored for 2 days, and because of my mistake on the form I found out too late. However Everest have restored the original bet amount ($150) to my account.
After problems at other casinos it is ery refreshing to have excellent and fast support from a casino!
A big thumbs u... | | Read Entire Entry |
| Posted by: Pinababy69 at May 31, 2007, 11:52 pm | | Topic: A problem I have never encountered before in years of playing! Forum: Casino Meister |
Hi Camdenal, welcome to the best forum on the net. That is weird. I take it Grand Virtual doesn't have a play history that you can check....like MG's Playcheck feature? In any event, there is a Grand Virtual rep here at CM. Here is the link to his/her profile....just click on send a Private Message and hopefully they can help you get this resolved.
http://www.casinomeister.com/forums/...liatedweb.html
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| Posted by: camdenal at May 31, 2007, 11:38 pm | | Topic: A problem I have never encountered before in years of playing! Forum: Casino Meister |
Bit of a strange one this
Was playing blackjack at Everest Casino (Grand Virtual Software). Had a $150 bet down, and was dealt either A7 or A8 s dealers 6.
Before I acted, I was cut off from the casino. My connection seemed fine with other applications, but was cut off from the casino.
When I loaded it back up, the $150 had just dissapeared and I can find no way to complete the hand. I have sent a few emails to Everest but am yet to get a response.
Has anyone else ever found this problem at Grand Virtual Casinos? Is there an easy way to restore old bets that I cant find
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