| Posted by: vinylweatherman at June 7, 2007, 2:51 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by GOCC
Regarding certification of documents in the UK
Any solicitor can certify documents, it does not have to be a Notory. As someone posted earlier, a legal executive can certify.
All it is is a stamp on a photocopy stating that the document that they are stamping is a true copy of the original.
I have about 10 Power of Attorneys certified by a solicitor every week and it costs £5. Where they got £70 from is beyond me
Maybe the £70 is because it was a "one off". If you are a regular client (10 each week), they will charge less, as they are getting repeat business, and may get other business from you also.
My Mum gave me the figure of £5, but this is the south coast, not London (or Leeds). She had them done for non-casino related reasons
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| Posted by: GOCC at June 5, 2007, 5:57 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Regarding certification of documents in the UK
Any solicitor can certify documents, it does not have to be a Notory. As someone posted earlier, a legal executive can certify.
All it is is a stamp on a photocopy stating that the document that they are stamping is a true copy of the original.
I have about 10 Power of Attorneys certified by a solicitor every week and it costs £5. Where they got £70 from is beyond me
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| Posted by: Pinababy69 at May 18, 2007, 9:44 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Now that no fraud has been found, there would not be a security problem in disclosing more of the details of how this simple task went so horribly wrong for this player.
This case should also be used to show that ProcCyber CAN make mistakes, so there is no justification for any casino to take their pronouncement of "fraud" as the absolute truth and cut off all communication with the player concerned as can often be the case (although not here).
Excellent points VWM. I'd also be curious to know what "inconsistencies" ProcCyber saw that warranted the red flag being raised.
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| Posted by: vinylweatherman at May 18, 2007, 9:17 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
Good news Mario and Dirk!!
Dirk, you may want to reconsider having your cashout sent to Click2Pay, in light of the fact that they have apparently discontinued ALL withdrawals to US clients. So unless you plan on simply redepositing the funds, you may be better off choosing another withdrawal method.
And I had one final thought. If this was all initiated by ProcCyber, now that they are in possession of the "certified" copies of Dirk's documents, this should ensure that he never has to go this process again right? Not with a casino who uses ProcCyber as their processor anyway.
I wouldn't bank on it. ProcCyber had seen these documents numerous times before, so in future there is nothing to say that they wont again raise a red flag with something and begin the process all over again.
There HAS to be a reason why this happened in the first place. Getting these documents certified has cleared this issue... | | Read Entire Entry |
| Posted by: Pinababy69 at May 18, 2007, 3:46 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Good news Mario and Dirk!!
Dirk, you may want to reconsider having your cashout sent to Click2Pay, in light of the fact that they have apparently discontinued ALL withdrawals to US clients. So unless you plan on simply redepositing the funds, you may be better off choosing another withdrawal method.
And I had one final thought. If this was all initiated by ProcCyber, now that they are in possession of the "certified" copies of Dirk's documents, this should ensure that he never has to go this process again right? Not with a casino who uses ProcCyber as their processor anyway.
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| Posted by: REOdeathwagon at May 18, 2007, 10:56 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
As I was typing this post to rag on Playshare a lot, and Mario a little. Mario posted that this issue had been resolved , and the OP was going to be paid. Wow, good job Mario on coming through with your statements that the OP was going to be paid. This is one USA player that admires and respects your willingness to come on the forum to address this issue.
Even though it took eighteen days, I would imagine the OP is glad to hear that this issue has finally been resolved.
It does seem to me as though the OP should be rewarded with a large bonus though.
Dirk Diggler jumped through many hoops to finally get paid what he deserved. He wasted an hour @ the police station. Wasted time getting his passport needlessly certified. Wasted time posting on this forum about not getting what was due to him. Wasted time corresponding in emails. And had his name associated with a casinos/ Procybers claims that he was a fraudulent player. Many former posters here have been banned when casin... | | Read Entire Entry |
| Posted by: Mario at May 18, 2007, 9:02 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm alidation. It apparently just keeps going to oicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
Hi there Dirk,
Sorry for the delay but we've got great news!!!!!!
Your winnings will be processed today as we've been in contact with the solicitor and everything checks out.
First and foremost we would like to thank you for you patience and understanding in this matter as this is truly appreciated.
Please do note that your winnings will be in your Click2Pay account within the next 24 to 48 hours.
Dirk your documentation is on records and this will not be requested again for any... | | Read Entire Entry |
| Posted by: vinylweatherman at May 17, 2007, 3:19 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm alidation. It apparently just keeps going to oicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
This is ery common, solicitors do NOT wait by the phone, they are too busy working for other clients for £150 an hour. There should be a secretary available most of the time.
It will be imossible to get through outside of opening hours, or if they are attending to another client or are attending court. The point of oicemail is to leave a message so that the solicitor, or more likely the secretary, will get back to you when it is convenient.
Opening hours are likely to be from around 8am to 5pm, and ery likely a closure any... | | Read Entire Entry |
| Posted by: Dirk Diggler at May 17, 2007, 2:00 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm alidation. It apparently just keeps going to oicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
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| Posted by: GrandMaster at May 13, 2007, 11:08 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
FYI I'm in Leeds and the fact there are only two Notary Publics listed probably means they can charge what they want to an extent.
I know it is too late now, but here is the full list from the Faculty Office:
Mr J D Pike
Sovereign Hse
Sovereign St
Leeds LS1 1HQ
T 0113 209 2000
F 0113 209 2060
ADDLESHAW GODDARD
MDX 12004 LEEDS
E-mail: john.pike at addleshawgoddard.co.uk
Web:addleshawgoddard.co.uk
LEEDS
Mr D A Salter
Sovereign Hse
Sovereign St
Leeds LS1 1HQ
T 0113 209 2000
F 0113 209 2060
ADDLESHAW GODDARD
MDX 12004 LEEDS 1
E-mail: david.salter at addleshawgoddard.co.uk
Web:addleshawgoddard.co.uk
LEEDS
Mr W L Towers
Sovereign Hse
Sovereign St
Leeds LS1 1HQ
T 0113 209 2000
F 0113 209 2060
ADDLESHAW GODDARD
MDX 12004 LEEDS
E-mail: lennox.towers at addleshawgoddard.co.uk
... | | Read Entire Entry |
| Posted by: vinylweatherman at May 13, 2007, 6:41 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
FYI I'm in Leeds and the fact there are only two Notary Publics listed probably means they can charge what they want to an extent.
They did require I provided proof of who I am and my address to do the service BTW (which so happened to be the exact same documents they were certifying )
Casinoshare has already credited the £70 charge so fare enough to them for this, but TBH I think we all know this is a pointless excercise all round.
Now let's see if you get paid after this run around. If they come up with another hurdle, the point about certified documents, scanned and sent, being no better than a straight forward scan, will have been proven.
You might like to know, that should ProcCyber brand you a fraud after this, you can take them to court (small claims), for losses caused. You just need to show that on the balance of probabilities you did not commit any fraud in relation to the documents, or your ide... | | Read Entire Entry |
| Posted by: Dirk Diggler at May 13, 2007, 1:01 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
FYI I'm in Leeds and the fact there are only two Notary Publics listed probably means they can charge what they want to an extent.
They did require I provided proof of who I am and my address to do the service BTW (which so happened to be the exact same documents they were certifying )
Casinoshare has already credited the £70 charge so fare enough to them for this, but TBH I think we all know this is a pointless excercise all round.
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| Posted by: spearmaster at May 12, 2007, 2:34 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
So, this is about a PASSPORT
I was thinking this was all about the lesser known forms of ID that may well not be familiar to operators, but a passport is ALREADY A CERTIFIED DOCUMENT, in order to be granted one, you have to have the passport office check all your other ID documents, and now this is to be done in person.
While the casino have only received a scan, not seen the actual passport, they are merely asking for a scan of a photocopy of the passport done by a Notary Public (you were ripped off, my Mum got a document done for £5 - I'll have to double check this, she is getting on a bit, and may be thinking of something else, £70 is more like what a solicitor would charge).
Passports are good enough for US border control, but not good enough it seems for Proccyber.
All players ought to be told (in general terms), why passports are now getting the thumbs down, there is no current single ID document better than a pas... | | Read Entire Entry |
| Posted by: vinylweatherman at May 11, 2007, 10:57 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
Hi all, been away for a while so not been on the forum to comment on the thread.
Anyway managed to get the documents certified by a Notary Public. It cost £70 which was actually the cheaper of the two quotes I got (the other was £80), so I've really no idea where anyone thinks this will be done for free in the UK.
I must admit this all seems total madness to me and has ment that Casinoshare will have spent £70 for no good reason. The same passport ID has been used everywhere else with no problem.
I've just scanned and emailed them to Mario so this should finally be the end of this affair.
So, this is about a PASSPORT
I was thinking this was all about the lesser known forms of ID that may well not be familiar to operators, but a passport is ALREADY A CERTIFIED DOCUMENT, in order to be granted one, you have to have the passport office check all your other ID documents, and now this is to be done ... | | Read Entire Entry |
| Posted by: tim5ny at May 11, 2007, 3:14 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Ever try those little bamboo toys called Chinese handcuffs? Your fingers go in a woven tube really easy, but when you try and pull them out it restricts and tightens up on your fingers. For some reason I'm reminded of that childhood toy after reading this nonsense. Your fingers are money.... easy in, ery hard to get out.
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| Posted by: Dirk Diggler at May 11, 2007, 2:24 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Hi all, been away for a while so not been on the forum to comment on the thread.
Anyway managed to get the documents certified by a Notary Public. It cost £70 which was actually the cheaper of the two quotes I got (the other was £80), so I've really no idea where anyone thinks this will be done for free in the UK.
I must admit this all seems total madness to me and has ment that Casinoshare will have spent £70 for no good reason. The same passport ID has been used everywhere else with no problem.
I've just scanned and emailed them to Mario so this should finally be the end of this affair.
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| Posted by: vinylweatherman at May 11, 2007, 9:05 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Mario
Hi there guys,
We can see all your points of iew and appreciate your feedback in this regards. Does this mean that processor got stricter it's hard to say but we know that there has been and always will be issues in regards to documentation.
Ultimately with Certification of documentation, it shows that the casino and the processor did everything in their power to erify that the player in question is the registered player. Should any fraudulent activities happen after that then at least the casino is covered in es sens even though the casino will ultimately pay for it.
Dirk will get his funds, I can promise you that as I will make sure of that.
Best Regards
Mario
PlayShare Group Representative
So in essence, making players jump through these hoops is nothing more than an "a**e covering exercise", if a fraud DOES slip through, blame can be deflected away from any one party, and... | | Read Entire Entry |
| Posted by: Mario at May 10, 2007, 11:08 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
I had to read it through Vesuvio, it's been bugging me since this thread started. I knew there was a "regular" here who had been asked to do the certification thing, and I was pretty sure it was you. I was also pretty sure that you had been paid in the end and weren't a fraudster.
I've said it before, when new posters show up lodging a complaint, or a group of new posters......I tend to be a bit skeptical, it's my nature. But when someone who's established here has a grievance, I give it more weight. It's for this exact reason I'm a bit dumbfounded that Dirk is being asked to jump through these hoops. As he himself has stated, he has used these exact same documents many times before...and I'd even hazard a guess that they've gone through Procyber before. So what is the problem now?
Hi there guys,
We can see all your points of iew and appreciate your feedback in this regards. Does this mean that processor got... | | Read Entire Entry |
| Posted by: Pinababy69 at May 9, 2007, 2:31 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
I had to read it through Vesuvio, it's been bugging me since this thread started. I knew there was a "regular" here who had been asked to do the certification thing, and I was pretty sure it was you. I was also pretty sure that you had been paid in the end and weren't a fraudster.
I've said it before, when new posters show up lodging a complaint, or a group of new posters......I tend to be a bit skeptical, it's my nature. But when someone who's established here has a grievance, I give it more weight. It's for this exact reason I'm a bit dumbfounded that Dirk is being asked to jump through these hoops. As he himself has stated, he has used these exact same documents many times before...and I'd even hazard a guess that they've gone through Procyber before. So what is the problem now?
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| Posted by: Vesuvio at May 9, 2007, 1:11 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Pinababy - for getting all the way through that thread! You're right - I was asked for certified docs but didn't see any point in providing them as it would just mean the casino would have lower quality scans of the same documents. I did offer to certify the docs if they guaranteed I'd then be paid, but they didn't.
They refused to pay my withdrawal and eCogra sided with them, claiming the casino were within their rights and details couldn't be revealed. Bryan finally persuaded them to pay up
From that situation I know that ProcCyber, BelleRock and eCogra were willing to sanction confiscation of funds on the grounds of mere suspicion. The bonus had been mentioned on at least a couple of forums and all I did was play it on games that gave me an edge. Sure, some other people who read those forums might have engaged in fraud (as far as I can tell the "soft" fraud of playing for other people with their consent in exchange for a cut of any profits), but there was no way ProcCy... | | Read Entire Entry |
| Posted by: vinylweatherman at May 9, 2007, 9:40 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
Actually, if you guys go back and read the BelleRock thread, ONE of the people who was asked to get his documents certified (MarcHolmes) was found to have submitted a fraudulent claim, and banned from the forum and I would assume all BelleRock casinos. But it was bugging me that I was pretty sure there was another "regular" here who had the same problem. It was Vesuvio...he was also asked for "certified" documents:
http://www.casinomeister.com/forums/...ght=belle+rock
I have to read the rest of the thread, because I could be mistaken, but I have a feeling that even once he sent the certified ersion, he was told they were unacceptable, which obviously was not the case. I could be wrong, maybe they did accept them from him directly.
In any event, it's enough of a hassle just to send ID in period....to have to go to a lawyer and pay to have him/her stamp your copies is just going too far, IMO. I'm gl... | | Read Entire Entry |
| Posted by: Pinababy69 at May 8, 2007, 9:19 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Actually, if you guys go back and read the BelleRock thread, ONE of the people who was asked to get his documents certified (MarcHolmes) was found to have submitted a fraudulent claim, and banned from the forum and I would assume all BelleRock casinos. But it was bugging me that I was pretty sure there was another "regular" here who had the same problem. It was Vesuvio...he was also asked for "certified" documents:
http://www.casinomeister.com/forums/...ght=belle+rock
I have to read the rest of the thread, because I could be mistaken, but I have a feeling that even once he sent the certified ersion, he was told they were unacceptable, which obviously was not the case. I could be wrong, maybe they did accept them from him directly.
In any event, it's enough of a hassle just to send ID in period....to have to go to a lawyer and pay to have him/her stamp your copies is just going too far, IMO. I'm glad for threads like this, because it tells me where I d... | | Read Entire Entry |
| Posted by: vinylweatherman at May 8, 2007, 7:57 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
Just popping in here real quick-like. The player you are referring to may have had his documents "certified", but it turned out to be fraud anyway.
A good point, the player was able to get FAKE documents certified! Clearly this didn't get past the checks, but who is to know that the same will happen to an "innocent" player. It proves the point that certified documents are NOT necessarily accepted as proof positive, and I doubt that certifying the irregularities will make much differerence.
What WILL make a difference is being able to EXPLAIN the "irregularities", and how they fit with a legitimate claim rather than being evidence of fraud. Unfortunately, in order for a player to offer an explanation, they have to be asked the right questions, which will not happen if the irregularities are not explained.
There is no need to detail the methods by which they got found out, it would be worth asking a... | | Read Entire Entry |
| Posted by: Mario at May 8, 2007, 11:39 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
While you may refund the costs, asking a player to go through the process of getting documents certified is not something that your run of the mill member of the public knows much about. Look how this player queued fruitlessly for an hour at the police station and still didn't get anywhere.
Certified copies certainly ARE produced by a solicitor, but all this means is that they make a copy of the document using their photocopier, and they then add their signature and stamp to it. This certified copy is only of alue when sent PHYSICALLY to the person or authority requiring it. If it is merely copied into a scanner or faxed, then it loses it's certification and nothing has been gained.
The suggestion that a company will accept merely this copy as supporting evidence is a laugh. Any player who really is trying to defraud the casino will just buy one of those business stamps and assorted letters from a good stationers, and make their ... | | Read Entire Entry |
| Posted by: Mario at May 8, 2007, 9:16 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
So there ARE "irregularities" then!
Mario, you say that if this was brought in-house, this player would not have this trouble; it follows from this that fraud against the group would then become easier.
Hi Vinylweatherman,
Hope you are well.
Lets just say that there will be better control over these types of queries as well as the turn around time will be allot quicker.
Will it in fact make it simpler and less frustrating, time will tell but we are willing to take the plunge and make our players experience better.
This will not happen today or tomorrow but it is in the pipeline.
Best Regards
Mario
PlayShare Group Representative
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| Posted by: Casinomeister at May 7, 2007, 1:57 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
...
BelleRock were embroiled in a similar fiasco last year. There was at least one player who was asked to get certified documents, he did, and this made no difference other than to cost a further £60 or so on top of the lost winnings - BelleRock still refused to pay out. Clearly, the certified documents still bore the same irregularities that the scanned copies did...
Just popping in here real quick-like. The player you are referring to may have had his documents "certified", but it turned out to be fraud anyway.
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| Posted by: vinylweatherman at May 7, 2007, 1:40 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Mario
Hi there Vinylweatherman,
We agree a once off or global network will assist and create fewer frustrations in regards to documentation.
That is most certainly an aspect which can be looked in and bettered in the global market.
Due to the nature of this query and the risk factor involved, is it not suggested to comment on what irregularities is applicable in this case on an open forum.
However we are dealing with the relevant department to unsure that no irregularities does creep up and will make sure that we streamline the process as far as possible.
Remember that the casino might not have the capability to review documentation and the necessary no how but this does not mean that the relevant departments are in the wrong.
The documentation might look perfect to us but there could be allot of aspects, which the casino does not know about, in reviewing documentation.
At this time o... | | Read Entire Entry |
| Posted by: Mario at May 7, 2007, 12:28 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Err..
How can you refuse to comment on something that does not exist?
Since these irregularities don't actually exist, commenting on them will serve to show how the external company HAVE GOT IT WRONG, and will inform us all how these mistakes are made. To hide a mistake is a COVER UP, and does nothing to give confidence to players whose casinos still use this company.
So far, we seem to have an admission that the security provider are making mistakes, but players are not being allowed to correct them.
Likely these mistakes are being made due to the staff reviewing the documents not understanding the different ways in which different countries present the personal details. This can be evident where the address is a bit odd, perhaps in a small illage or one of the "new towns" such as Milton Keynes or Bracknell. This can cause small differences in address presentation between drivers licence and utility bills. Na... | | Read Entire Entry |
| Posted by: vinylweatherman at May 5, 2007, 9:58 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Mario
Hi there Dirk Diggler,
Hope you are well.
Dirk we totally agree with you in that this is a bit of a drag and if it was up to us we would have let this slide.
However unfortunately this is out of our hands.
We are not able to comment on which irregularities been found on your documentation due to a security reasons and we do hope that you understand this.
However it will really be appreciated if you can get that documentation certified at your earliest convenience and we will get your winnings posted to you as soon as the documentation has been approved.
Yet again we would like to thank you for your patients and understanding in this matter.
Best Regards
Mario
PlayShare Group Representative
Err..
How can you refuse to comment on something that does not exist?
Since these irregularities don't actually exist, commenting on them will serve to show... | | Read Entire Entry |
| Posted by: Mario at May 4, 2007, 12:57 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
Can I ask what irregularities you're talking about?
It's quite amusing that you use the same backroom staff as other microgaming casinos for ID's and that I've used the exact same ID at every other casino that's asked for it without problem.
So the exact same department that have accepted it before on numerous occasions now claim there are irregularities
Anyway now you've agreed to pay the fees I'll contact a solicitor to get them certified so hopefully this'll be the end of this. May get a chance to do it tomorrow but if not it'll be the middle of next week as I'm away for the bank holliday.
Hi there Dirk Diggler,
Hope you are well.
Dirk we totally agree with you in that this is a bit of a drag and if it was up to us we would have let this slide.
However unfortunately this is out of our hands.
We are not able to comment on which irregularities been found on you... | | Read Entire Entry |
| Posted by: Mario at May 4, 2007, 12:47 pm | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Well, Mario seems to think there are NO irregularities. if the documentation is identical to that sent to other MG casinos, this problem should not arise, and it is worse still that the external department still won't see the light after intervention from Mario.
If there really IS no problem with the documentation, this demonstrates that innocent players ARE getting wrongly accused of fraud, and no one is seeing sense in these cases. Certainly, if it really is the same external department that has passed these documents before, and now fail then, they have a great deal of explaining to do. It is as though they are not using proper objective methods to assess documents, but are using an inexact process that can give different results on different occasions when presented with the exact same facts.
If there are "certain irregularities" on the documents, they have always been there from the first time they were used. I fail to s... | | Read Entire Entry |
| Posted by: vinylweatherman at May 4, 2007, 7:14 am | | Topic: Casinoshare - Locking Account and demanding 'Certified Documents' Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
Can I ask what irregularities you're talking about?
It's quite amusing that you use the same backroom staff as other microgaming casinos for ID's and that I've used the exact same ID at every other casino that's asked for it without problem.
So the exact same department that have accepted it before on numerous occasions now claim there are irregularities
Anyway now you've agreed to pay the fees I'll contact a solicitor to get them certified so hopefully this'll be the end of this. May get a chance to do it tomorrow but if not it'll be the middle of next week as I'm away for the bank holliday.
Well, Mario seems to think there are NO irregularities. if the documentation is identical to that sent to other MG casinos, this problem should not arise, and it is worse still that the external department still won't see the light after intervention from Mario.
If there really IS no problem with the docum... | | Read Entire Entry |
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