| Posted by: buzzweisergrl at June 18, 2007, 8:08 pm | | Topic: Wildjack Casino Forum: Casino Meister |
David,
Just wanted to let you know that I received both of my checks today 5/18. Please do not cancel any checks and reissue. I would like to thank you for your time and attention to my situation. You must know that this had been ery frustrating. If you already issued a cancellation please let me know so that my checks do not bounce.
Thanks,
Kim
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| Posted by: Pinababy69 at June 18, 2007, 2:18 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Hi David. Any chance you could comment on the 4th of July reference that one poster here was given? How in the world could the 4th of July have anything to do with a cashout made now? Or four months ago? The 4th of July is almost three weeks away.
That being said...Bryan has stated it over and over and over. If you are an informed US player (ie. one who reads this forum), if you choose to deposit and play, you are taking the risk of having to wait eons for your money. So you have two options. Don't play, or wait. Or the casinos could just lock out all US players. It may come to that yet, if it comes to the point where there are no reliable payment options left.
I'm still not sure I entirely understand what's with the payments from four months ago? This should have been corrected by now.
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| Posted by: Jackpot Factory at June 18, 2007, 7:35 am | | Topic: Wildjack Casino Forum: Casino Meister |
Hi everyone,
This is David Brickman here. I can see you've all been waiting anxiously for a response from the Jackpot Factory Group.
First of all, I would like to say it is no secret that we've been having withdrawal problems with US-based players. While I have gone on the record that all Jackpot Factory withdrawal issues will be resolved, with the changes in US banking regulations there is simply no way that the Jackpot Factory can assure that every case will run smoothly – believe me I wish that were true!
I know it's no consolation to those that have been hearing this for a while now, but it's the honest truth, and I ask you again to please bear with me. I am currently investigating these latest delays and am in constant contact with many parties ia private message. If you are experiencing a similar issue, please contact me and I will see that your issue gets resolved, too.
I appreciate the frustration surrounding this issue and I thank everyone for their pat... | | Read Entire Entry |
| Posted by: lojo at June 15, 2007, 4:35 pm | | Topic: Wildjack Casino Forum: Casino Meister |
There's a good thread for some do's and don'ts with WU here: If you can't read it just ping the Meister and he'll probably let you into the America th Beautiful forum
Good luck
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| Posted by: imcasual at June 15, 2007, 3:52 pm | | Topic: Wildjack Casino Forum: Casino Meister |
...and yet something more comes to mind. Granted this was prior to our Elected Officials passing the bill that is surely for our own good (I like to think of it as the "Oops you dropped the soap" bill) but Western Union is still operational: are they monitoring activity that closely that players, perhaps up to a certain limit, could not be paid ia Western Union Wire Transfer? I was paid ia that method just over a year ago to the tune of $3500. Honestly, if we were to review a list of all the different names under which the online casinos and/or their representatives are "processing our transactions" the one thing most would have in common is the blatant LACK of any reference to the nature of the transaction nor the business of the merchant. Who's kidding whom here? It's beating a dead horse, I know, but it's an undeniable example of how creative they can be to ensure our deposits process smoothly then suddenly show up brain dead when somebody actually wins. I just know that I would b... | | Read Entire Entry |
| Posted by: buzzweisergrl at June 15, 2007, 2:48 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Imcasual,
Thanks for the reply. I can tell you that in March and April I received over 12k from them in checks and had not one problem. It is the money from February that I cannot seem to get. I know it is only 1100 but I would like my money. Thinking I would receive it I played another $40 back on May 31st. and won $700. Don't think I will be receiving any of this money. Thank god I got the 12k I would have really been mad. I still want my other money even though it is not that much. Will see what Mr. Honesty has to say. So far no response from my PM or any of my post. I would be embarrased if I were him. Did you read all the post on here where we corresponded back and forth and then he proclaimed that I trashed him and told lies. I don't lie I haven't received my money like he promised.
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| Posted by: imcasual at June 15, 2007, 2:40 pm | | Topic: Wildjack Casino Forum: Casino Meister |
....such a shame our group continues to grow. Well the guidance and moral support do help. Unfortunately I don't have a bank account affiliation that will accept wire transfers which is my only withdrawal alternative with ECO card. The last check I DID get from All Jackpots was drawn on a US bank and I had not a single ounce of trouble cashing it. Operating in a modern world without a bank account may seem a bit odd, (I transact everything requiring a record with a preloaded debit card which also accepts my direct deposit payroll) but in my area one error in math that kicks me into an overdraft status also hits me with a $22 insufficient fund fee per item. The last time that happened to my daughter her wonderful bank allowed 4 additional days of transactions before they began denying purchases. That brought her to a cool $650 in straight fees she had to pay from her meagre hourly wage. Not for me thanks. Better safe than sorry..unless you're waiting for a paper check, apparently. Even so, I think I woul... | | Read Entire Entry |
| Posted by: buzzweisergrl at June 15, 2007, 1:55 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Just as I suspected the cat got David's tounge. So it is all of JF casinos that are not paying. Do you have anything at all to say now Mr. Brickman. Please post what a wonderful casino you work for and how you always stand by your word. And then you can tell us to be patient as all of your CS people do.
You owe all of us an explination.
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| Posted by: footdr at June 15, 2007, 1:30 pm | | Topic: Wildjack Casino Forum: Casino Meister |
This is the same thing that happened to me and GEM, with Grand Prive Casinos. We requested they pay us ia ECO cause our 21 days we up. Our checks mailed in May still haven't arrived and we have already received the funds in our Eco accounts. I doubt those checks will ever show. I also doubt they were ever mailed.
There is no possible way your check would not have arrived by now if it was mailed May 8th.
At any rate you have waited the required time 21 days, so if you have another option such as ECO CARD, have them reissue the payment.
You shouldn't have to wait any longer for payment.
Their majic words " please allow 21 days ..............."
WELL TIMES UP
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| Posted by: imcasual at June 15, 2007, 11:40 am | | Topic: Wildjack Casino Forum: Casino Meister |
Read the rules for posting one more time to make sure I wasn't out of line. Sent an email directly from here to All Jackpots, but I've sent basically the same email personally enough over the last few weeks I could write it in my sleep. Same thing I'm reading from the other members' postings: Had a small w/d that arrived without issue in exactly 15 CALENDAR days. A few days later processed a request for 1400 and the wait began. Withdrawal request 4/27 waited 15 days and called, was told check was mailed on 4/29 which seemed odd since that was a Sunday. Waited again but with interim followups ia live chat just to make sure all was well. Then was told "No the check was mailed May 8th, make sure you count twenty one BUSINESS days and account for postal holidays". Now it's June 15th. Why should I not feel uneasy that they can send payment for just under $700 without batting an eye but $1400 has them scrambling? Risking the reputation of ALL JP sites by not paying players and apparently fabricating... | | Read Entire Entry |
| Posted by: mrracetrack at June 15, 2007, 7:36 am | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by PAWPRINTS
I spoke to them yesterday too, they said my check would be late too because of 4th of july weekend comming up,This is unbelievable I have a feeling this is about to get nasty, real nasty Eva
The 4th of July weekend?
That is almost 3 weeks from now...
Perhaps after the 4th of July excuse... they can blame delays on the upcoming "Christmas Rush".
David Brinkman should just admit the truth... that they continue to have problems with processing checks for US players... and that they really have no clue as to when people will be getting their winnings.
Funny thing is... they keep on accepting DEPOSITS from US players...
I guess it wouldn't sound too good if Mr. Brinkman truthfully stated... " that we can certainly accept your deposits... but paying you if you win is gonna be a big problem"...
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| Posted by: PAWPRINTS at June 15, 2007, 6:43 am | | Topic: Wildjack Casino Forum: Casino Meister |
I spoke to them yesterday too, they said my check would be late too because of 4th of july weekend comming up,This is unbelievable I have a feeling this is about to get nasty, real nasty Eva
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| Posted by: buzzweisergrl at June 14, 2007, 9:18 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Well I called wildjack and they stated I had to wait up to 21 business days. Just another one of their ploys and then next week when the 21 days are up it will be something different. This is a bunch of crap. All the other checks I received in about 14 - 17 days including the weekends. So I dare David Brickman to come on here and proclaim what a great place JF is, and that they just happen to be getting bad wraps from a few players.
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| Posted by: footdr at June 14, 2007, 9:01 pm | | Topic: Wildjack Casino Forum: Casino Meister |
I don't know why checks that were supposedly processed and mailed to me starting with payout on 5/12 never reached me. I waited 21 days for three checks from two different casino groups(microgaming) and they finally sent the payout to eco card. Many other players began experiencing the same problem around this time. Something is up.
I truly don't believe these checks were ever mailed. There is no other explanation. The casinos didn't really provide any explanation as to why the checks didn't reach me, and quickly paid ecocard so I believe they were aware they were never sent.
So, I would say if you are waiting for a check from a Microgaming casino, you might want sign up for an eco card account. You can do withdrawals to eco only if you don't want to deposit to your ecocard account.
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| Posted by: buzzweisergrl at June 14, 2007, 6:46 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Well it has been 3 weeks since David Brickman helped me get my february withdraw that was confiscated back into my casino account so I could cashout again with Wildjacks new processor. Like I said 3 weeks and still no check. David do not come on here and say that people are giving misleading information. I was told it would be here within 21 days and it is not. This is the same runaround that I have gotten since february. And unfortunately I played again and won $650 and haven't received that either. I don't know what to do except post here and then contact ecogra.
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| Posted by: buzzweisergrl at May 31, 2007, 5:06 am | | Topic: Wildjack Casino Forum: Casino Meister |
Just go a PM from a friend that was posting on here about her february money. The money was reversed back into her account like promised from David Brickman it was for 3500 and she just received a email from JF saying that their processor will not process anything over 2500.00 at this time. But you can go back in a recashout for checks smaller than 2500.00. What kind of crap are they trying to pull with people. I have not received anything negative about my money so hopefully it is still coming. Ecogra has contacted me and told me to let them know if I do not receive my money and they will contact JF for me.
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| Posted by: lojo at May 29, 2007, 9:32 pm | | Topic: Wildjack Casino Forum: Casino Meister |
It really is a black eye to this fine group. They just need a new beancounter to tell them that in the long run, US players or not, it will be cheaper to pay all the people NOW and then go about the business of recouping the frozen funds. After three weeks, two months ago, would have been a good time to decide this, but NOW is not too late.
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| Posted by: Da_Gambla at May 29, 2007, 1:45 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by GrandMaster
Would you be equally positive about JF if it were your salary that has not been paid for three months?
You gotta respect a man who just cuts straight through the BS and gets right to the matter!
- Keith
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| Posted by: GrandMaster at May 29, 2007, 7:44 am | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by Jackpot Factory
I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.
As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.
Would you be equally positive about JF if it were your salary that has not been paid for three months?
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| Posted by: buzzweisergrl at May 29, 2007, 1:45 am | | Topic: Wildjack Casino Forum: Casino Meister |
David,
I am sorry if you feel I posted midleading information. I understand that you were trying to help me and I said thank you. Maybe you don't understand that I have been calling your casino everyday sometimes 2 and 3 times a day for an answer about my money. All I have received are misleading answers. I have talked to managers and CS reps. and had not received my money. Sorry if you feel that I did not have faith in you or your casino. But waiting 3 months for money is ridicilous and I am sorry if you don't understand that I am tired of waiting. Furthermore I don't have the money yet. Now I have to wait another 21 days to see if a check comes. So maybe you should try and understand why I am a little hesitant on whether I will get my money or not. And thank you inylweatherman for summing it all up. And David I have been patient for about 2 1/2 months too long.
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| Posted by: vinylweatherman at May 27, 2007, 6:15 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by Jackpot Factory
Hi everyone,
David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players oice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.
There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.
I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.
As always, both myself and the Jackpot Factory are truly working harder to make our pla... | | Read Entire Entry |
| Posted by: Jackpot Factory at May 27, 2007, 12:20 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Hi everyone,
David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players oice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.
There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.
I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.
As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things ... | | Read Entire Entry |
| Posted by: buzzweisergrl at May 25, 2007, 5:59 pm | | Topic: Wildjack Casino Forum: Casino Meister |
I heard back from David Brickman the spokesperson for JF. He had the casino reverse my february money back into my account and resend it through their new processor. He states that I should receive it within 21 days. Thank you David for your hard work.
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| Posted by: buzzweisergrl at May 25, 2007, 12:30 pm | | Topic: Wildjack Casino Forum: Casino Meister |
I am not an attorney but have been doing research is it even legal for a bank to freeze your funds without a court order? I thought only the IRS can freeze your money with no questions asked. Does anyone know the answer. Casinomeister can you help us with this problem. I have sent many PM's to David Brickman and no responses.
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| Posted by: tristan727 at May 25, 2007, 9:22 am | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by PAWPRINTS
and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.
Purely for the record here - am UK based & all my withdrawals have been on time, with no probs, and any minor disputes were cleared up favourably.
Sadly, being down about £500 here this month - I rather wish I had had problems with withdrawal, and therefore not re-deposited.
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| Posted by: buzzweisergrl at May 25, 2007, 7:54 am | | Topic: Wildjack Casino Forum: Casino Meister |
At least you heard back from him. There is nothing but a bunch of lies coming from this casino. Sounds to me like they are gonna go belly up. They have lost my business and business from a lot of people that I know. They are not trying hard enough or they would pay us and wait themselves. I hope that they lose all their credentials. They deserve all the negative comments that they get. I don't care how they pay now or before there is no excuse for the way they are treating their loyal customers. I put over 18k on that site and never became a VIP player. Their bonuses were terrible. Poor customer support. I even was cused out by one of their customer support personnel. I am cured from online gambling. Luckily I have received all the other money that I won which was a considerable amount.
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| Posted by: PAWPRINTS at May 25, 2007, 6:11 am | | Topic: Wildjack Casino Forum: Casino Meister |
Yes I heard from David last monday and this is what he said
Hi Eve,
The estimate I gave you was based on the information we had at that point in time. Now it seems the delay will be quite lengthy. I'll look into your specific case with our financial department and get back to you with a resolution before the weekend.
All the best,
David
It may be lenghty alright, and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.I have been cured of wanting to gamble so I'll have alot of time on my hands. Eva
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| Posted by: buzzweisergrl at May 25, 2007, 5:43 am | | Topic: Wildjack Casino Forum: Casino Meister |
pawprints,
has david brickman contacted you on this website. He is there spokesperson. He contacted me on monday and told me to send my casino number to him and that he would have some sort of answer for me by friday. I have contacted him 3 other times by private message and he as not contacted me. It is now the end of the week and I don't assume I will hear from him. Just another one of their tactics not to pay us. Its a shame because I had not had a problem in the past or even in march or april. But they use that as ammunition to keep me believing I will get my money. I am not going away.
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| Posted by: PAWPRINTS at May 25, 2007, 4:52 am | | Topic: Wildjack Casino Forum: Casino Meister |
I'm also waiting hear their decision before the weekend. I have emailed Brian twice in the last month and no answer. Why this casino is not in the rouge until this gets settled is beyond me. There is more to this than meets the eye. Tomorrow night I will do what I have to do to get my money.I've been out of patience a loooong time.:axeman2 Eva
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| Posted by: ok2playme at May 24, 2007, 9:20 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by buzzweisergrl
David,
Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.
Just keep fighting! I had the same problem with River Belle and after much ado I finally got my checks! Go review "River Belle not paying". Mine took 60 days I believe. You are in good company here with ery intelligent people such as Vinlyweatherman. Just stay tough and don't let it get the best of you. I do believe you will be paid its just a matter how much longer. I also believe there is major malice on the part... | | Read Entire Entry |
| Posted by: buzzweisergrl at May 24, 2007, 8:38 pm | | Topic: Wildjack Casino Forum: Casino Meister |
David,
Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.
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| Posted by: buzzweisergrl at May 24, 2007, 7:41 pm | | Topic: Wildjack Casino Forum: Casino Meister |
This email was sent to me on April 19th which meant they supposibly released the money April 12th. Isn't this interesting. I figured out how to contact ecogra and filed an official complaint with them
Thank you for contacting Wild Jack Casino regarding your withdrawals.
I am pleased to confirm that the issues regarding the February withdrawal delay have been resolved and all the withdrawals that were held up have been released ia check. This resolution was reached on Thursday last week and you can expect your check of $1,100 to arrive within 2-3 weeks from that day.
Regretfully, due to all the recent changes, we are no longer able to send players check withdrawals ia any other method other than regular mail.
Our records show that you have been with our casino for a while now and I am sure you are aware that this is not how we usually conduct our business with our players. It is important to us that you know how much we appreciate your ongoing patience regarding the is... | | Read Entire Entry |
| Posted by: buzzweisergrl at May 24, 2007, 6:41 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Unfortunately the money is not in my casino account. It is stuck in a bank somewhere in the US. They did put the money back in our account in april and told us to cash out for check we did and that still did not work. We are talking about money from february. Nothing else I can do. How do I contact ecogra?
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| Posted by: oldtrvlagt at May 24, 2007, 4:15 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Just as a suggestion (from one who has been there) if you withdraw to the only method of payment left to us in the U.S. (not that I'm paranoid or anything) you stand a better chance of getting your money sooner. Two weeks ago today I withdrew the money that was back in there from Feb. and the following Monday it was in the ewallet. Aside from the fact that it took 3 months. etc., etc., at least you may stand a chance. For that kind of money it might be worth their $10 fee to get your money out of JF.
I might add on a side note....this whole thing has just about taken the fun out of online gambling And, not only should these people not be accredited, ecogra should do something about their seal of approval (and yes I contacted them back in late Feb. or early March). I really don't know if they helped, we did have numerous emails, or not. I have to assume it didn't hurt. Good luck and don't give up
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| Posted by: vinylweatherman at May 24, 2007, 3:49 pm | | Topic: Wildjack Casino Forum: Casino Meister |
From another (unrelated to JF) post, I suspect the casinos are not telling the truth about being unable to influence recovery of funds etc once forwarded to the processor.
The case is in "other complaints", and relates a tale of how a casino first paid out a withdrawal, and two weeks later ordered Neteller to return the funds from the player's account, which, astonishingly, Neteller did.
Clearly, despite funds being in the processing network, casinos can be pretty damn quick to get them back if they so choose, and these funds in this case were even beyond the processing network, but had been sitting in a player's Neteller account for two weeks.
Astonishing as this may be, it is not the first time I have seen a complaint regarding Neteller honouring a merchant "chargeback" on a player's account.
In the case of JF, their processor is NOT "external", it is another subsidiary of the main holding company of which the Jackpot Factory are also a subsidiar... | | Read Entire Entry |
| Posted by: buzzweisergrl at May 24, 2007, 3:32 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Thought I would get a response back from David Brickman from JF after he told me to send a private message. I sent him 4 messages and no response. Just wonder how long they want us to wait. "The casino manager is working on this"
what a joke. They take no responsibility. Please help me casinomeister. Why are they still accredited.
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| Posted by: Da_Gambla at May 23, 2007, 7:09 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Quote: Originally Posted by buzzweisergrl
Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.
Unfortunately, a lot of crap hit the fan in February for a lot of casinos. Possibly this casino is using that to their advantage, but there is no way to prove or disprove either theory. All I can say is don't give up! It has been proven several times that people have eventually gotten checks after waiting in excess of 6-8 months. Be persistent, but don't let it eat you alive. Make peace with NOT having the money now, nor anytime soon. If it comes sooner than expected, it ... | | Read Entire Entry |
| Posted by: buzzweisergrl at May 23, 2007, 6:52 pm | | Topic: Wildjack Casino Forum: Casino Meister |
Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.
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