| Posted by: vinylweatherman at September 25, 2007, 2:40 pm | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Quote: Originally Posted by GrandAcesGeisha
Poser the terms and conditions are there for you to review and go through at the following link on the site :
http://www.geishalounge.com/termsandconditions.asp
They are quite clearly displayed at the bottom of the main page where most T&Cs can be found
I am happy to erify what they say though in regards to the point you brought up . .
The General Terms and conditions state the following :
A maximum of $5000 will be sent per month, all balances will be sent the following month(s).
Let me know if that answers your question
Regards
Greg
Better employ some better CS - how can you misread $5000 as $250
RTG is strictly for low to mid rollers, $5000 a MONTH would be a joke to those who place big bets. This is worse than I thought, which was $2500 a week, misread as $250 by the CS.
Although there would be times where CS could only send... | | Read Entire Entry |
| Posted by: GrandAcesGeisha at September 25, 2007, 12:21 pm | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Poser the terms and conditions are there for you to review and go through at the following link on the site :
http://www.geishalounge.com/termsandconditions.asp
They are quite clearly displayed at the bottom of the main page where most T&Cs can be found
I am happy to erify what they say though in regards to the point you brought up . .
The General Terms and conditions state the following :
A maximum of $5000 will be sent per month, all balances will be sent the following month(s).
Let me know if that answers your question
Regards
Greg
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| Posted by: poser at September 25, 2007, 3:26 am | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
@GrandAcesGeisha: Maybe you can clear up the thing about the 250$. Or is it just BS ? Could find it nowhere in your terms..
If I hear this from a live chat, I must take it for real, so never play in this casino.... 250 !!!????? What if you hit a progressive ? Is it possible to bequeath a casino account to my children ??
But, btw, good to hear from you here so fast, thx.
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| Posted by: GrandAcesGeisha at September 24, 2007, 5:39 pm | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Hello Guys
Bryan has kindly brought this to my attention and i have spoken to the Call Centre Manager re the response that Poser received . Obviously it was not a satisfactory response by our call centre and we will be taking further action .
Kavaman - sometimes it is simply not possible to pick up a phone and make a call as not all departments are open for 24 hours .- thus the need to email them.
I do agree that response times are still somewhat slow but i can tell you things are improving and will continue to improve moving forward.
Thank you for bringing this issue to my attention - action will be taken.
Regards
Greg
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| Posted by: kavaman at September 24, 2007, 1:55 pm | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Wager Junction chat support is a bit clueless one. I mean what they can do is copy paste from the terms and conditions and thats it. Also takes forever and a day to get an answer from.
They say they are not directly connected with the casinos, and can only iew some of the account information and when it comes to banking questions they are SENDING AN EMAIL to the casinos banking department, and say that they cannot contact them by any other means. How can that be... Are phones not invented yet?
This is the answer i always get, so its not just a once off answer. Find it totally absurd.
-kavaman
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| Posted by: vinylweatherman at September 24, 2007, 3:37 am | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Many, if not all, RTG casinos have these weekly limits, but it looks like a zero has got lost here, it is more like $2500 per week.
The other bonus term indicates the bonus is conditionally cashable. If you meet WR and lose overall, you can only cash out your deposit, the bonus stays put for further play. You cannot claim another coupon till you have no balance on the account, and must therefore play the left over bonus till it hits a level that makes it cashable, or it has been lost.
It seems that it is no good asking CS to explain unclear terms, as it seems in this case they were just as unclear to CS, they could not elaborate further.
Naturally, if you BREACH the terms you could face confiscated winnings, bonus bans, and locked accounts.
If you meet WR and win, it is simple, all can be cashed in subject to weekly limits.
To clarify this $250 limit quoted, try sending a PM to the rep to see if they really meant $2500, or they have some extra terms for c... | | Read Entire Entry |
| Posted by: poser at September 23, 2007, 10:22 pm | | Topic: Wager Junction Group - Chat Support knows nothing Forum: Casino Meister |
Hi,
I tried to play at Geisha Lounge and King Solomons. Before, I asked in the chat about the bonus and the terms ans so on.
It was obvious, that both employees I spoke with had NO clue about anything. Before each answer, I was always:"Just amonent, I check the T+Cs". Then, they copy and paste something. But, worse, one of them just didn't understand my question, and said things, I never read in the T+Cs.
For example, he stated, that at Geisha Lounge, you can only get winnings in portions of 250 $ max. I couldn't belive it and didn't find it in the T+Cs or banking or Promo terms. But, he said it was the truth.
Is this true ?
Another questiom was about the cashability of the bonus. The terms are a little tricky here, so I asked: The terms say, you can only cash out bonus or portion of it (!?), if you made a profit on it. The example was: If you deposit 100, get 100 bonus, play all through and then have 190 left, if you then try to cash out ... | | Read Entire Entry |
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