| Posted by: Avatar73 at November 7, 2007, 5:53 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Right, well I was under the impression that they were going to bank transfer the whole £79 and the £5 in my account was a bonus for the trouble.
Apprently not.. I have £74 in my bank, and the 5 in my account is just the rest of the money they didn't transfer the first time. So how can I get this out? Bank transfer, and get charged the full amount? What would show up then... Credit: 0.00 ?! lol.
What a terrible pain.
let us not forget that they have refunded the £5 charge (albeit in a way that I can't get to it) and they do answer emails reasonably quickly. But it should never have come to this in the first place!
Waiting for an email enlightening me as to how I may get my last 5 quid....
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| Posted by: Avatar73 at November 7, 2007, 9:27 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
lol, indeed!
Well, after 3 weeks travelling in Europe, I get back, check my stuff, and no sign of my money.
This is really bad... not sure I ever want to go anywhere near this casino again.
Better get on the old email to chi y them up a bit
what a PITA!
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| Posted by: vinylweatherman at October 23, 2007, 9:46 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Quote: Originally Posted by Avatar73
Well I have 74 in the bank and now 5 in the casino. I tried to withdraw it, but the withdraw screens have NO options, only you put in an amount and press next. So i have no idea how it will come out. Except the minimum is 20gbp, so now i have to deposit more to get it out what a pain in the ass.
From my latest email
i am sick and tired of explaining to them that i did NOT select bank transfer EVER. They are not listening and i am fed up with explaining the whole sequence carefully everytime. Maybe I should just copy paste it everytime instead!
Ok, I have all the money now, but I still can't get it, and they don't seem to listen to what I say, and don't seem that bothered really. (But at least I got the money back that they should never have taken from me in the first place I suppose).
Why not, that's what most casino CS agents do anyway
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| Posted by: Avatar73 at October 17, 2007, 6:03 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
hmm well apprently they re-did the bank transfer for the original amount and the 5 in the casino was a bonus! Not sure how this works, but I'll give it a week to see what happens in my bank.
If so then I might just blat the extra on King Cashalot! 20 quid or bust!!
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| Posted by: Avatar73 at October 17, 2007, 1:48 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Well I have 74 in the bank and now 5 in the casino. I tried to withdraw it, but the withdraw screens have NO options, only you put in an amount and press next. So i have no idea how it will come out. Except the minimum is 20gbp, so now i have to deposit more to get it out what a pain in the ass.
From my latest email
Quote:
>Please note that when a player selects a "Direct Bank Transfer" refund
>method, it states on the bank page within the casino software that:
>
>"Please note that a fee of 5 tokens will be incurred for any withdrawals
>less than 500-00 paid ia Direct Bank Transfer".
i am sick and tired of explaining to them that i did NOT select bank transfer EVER. They are not listening and i am fed up with explaining the whole sequence carefully everytime. Maybe I should just copy paste it everytime instead!
Ok, I have all the money now, but I still can't get it, and they don't seem to l... | | Read Entire Entry |
| Posted by: Avatar73 at October 17, 2007, 10:27 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Still no email, but it appears the money (minus my 5 quid) has turned up in my bank account. What a.... pain.
I sent them an email saying I would make my feelings known in online forums, but as they are accredited I'm sure they will be able to sort this out satisfactorily. Like I said, I have no wish to threaten them or tar their name with a brush that is too dirty (after all that did pay ok - after over a month ^_^), but they should also realise this won't go away until a satisfactory conclusion has been reached.
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| Posted by: Avatar73 at October 16, 2007, 1:39 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Still no email... altho they said by the end of tues, so still have a few hours (or nearly a day if they "work" in the right time zone ).
Is it worth pointing them to this thread, or mentioning that I have brought this up somewhere? I don't wish to "threaten" them as such, because at the end of the day, there are much worse offences and this is only 5 quid. (But I object to them taking it with no notification and am not at all happy).
But is it worth making it clear that I will take this up in online forums, if I get an unsatisfactory email from them?
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| Posted by: Avatar73 at October 16, 2007, 1:36 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
.... thanks inyl! You said it!
They don't charge for VISA transactions, but as stated they charged £5 for a bank transfer withdrawal that I didn't want and at no point was I informed of the fee.
gerilege - thanks also! Yes, not only can you withdraw to expired cards, but also STOLEN and CANCELLED ones! I cancelled one of mine, one casino wouldn't let me change card without zero balance - of course I couldn't do that unless I withdrew. Anyway, the funds turned up find, the only difference is that instead of being from the casino, it said something else in the payment description, and maybe took a day longer. Basically I think it goes to the card, oh nope, this is cancelled, so the funds go to the bank, who put it in ur account.
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| Posted by: vinylweatherman at October 16, 2007, 12:56 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Quote: Originally Posted by satchmo
They takes fee for using isa? Taht is against the isa rules.
A least here in sweden.
Stores took a small amount if you paid small amounts with it.
People gladly payed, but not me. I have read the rules for isa. I pay a fee every year to isa, and no extra fees can be taken. If a company takes out any fee for the using the card, they will loose their licence to handle isa transactions, it sayes so in the isa rules. It dosent sayanything about expired cards in the rules, it just sayes that they cant take any fees for using the isa card.
Satchmo the man the myth the worikng class hero....
This used to be the case here, but the rules changed to allow companies to offer discounts or add surcharges based on payment methods. Naturally, many have taken full advantage. It is common to be charged an extra 2% when using VISA to pay for holidays, and many companies charge fees of up to £5 for NOT using an open ended p... | | Read Entire Entry |
| Posted by: satchmo at October 16, 2007, 11:40 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
They takes fee for using isa? Taht is against the isa rules.
A least here in sweden.
Stores took a small amount if you paid small amounts with it.
People gladly payed, but not me. I have read the rules for isa. I pay a fee every year to isa, and no extra fees can be taken. If a company takes out any fee for the using the card, they will loose their licence to handle isa transactions, it sayes so in the isa rules. It dosent sayanything about expired cards in the rules, it just sayes that they cant take any fees for using the isa card.
Satchmo the man the myth the worikng class hero....
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| Posted by: gerilege at October 16, 2007, 10:47 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
I assume it was a VISA card. The strange thing is that it is possible to withdraw to an expired VISA card assuming that you still have the bank account behind it. In one casino I used two cards, and one was later expired. The casino issued me some part of my withdrawal to the expired card (two months after the expiration), and I have received the funds without problems.
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| Posted by: vinylweatherman at October 15, 2007, 8:39 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Funny how they are not so "laid back" when it comes to a PLAYER being in the wrong over a relatively small amount.
In the past, casinos would bung you a free chip for the inconvenience of their error, then they began to feel resolution alone was enough. This is new, they are making a CHARGE because they made an earlier mistake.
BelleRock have been constantly critisized for the ineptness of their CS when anything happens that requires some kind of non-standard action. If it's on the script, everything is usually fine, if not, you face an uphill struggle - often enough to prompt deinstallation of the casinos. It then costs them to get you back, or attract a replacement player.
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| Posted by: Avatar73 at October 13, 2007, 6:20 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Yeah! Seems a bit silly! Sometimes customer goodwill is worth a LOT more than 5, 10, 50 bucks! Makes no sense.
Anyway I have only had a good experience here before really, tho i didn't play a lot.
They have sent an email saying they will try to change the withdrawal and refund the full amount, but their finanace department only works mon -fri. Ho hum. Anyway they should email mon/tues, so at least they're moving.
So other than poor information and not great treatment, there's not really any other issues here at the mo, and at least they seem to doing something about it (altho only eventually).
(oh and i spose its not "poor" treatment as far as some places go either!)
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| Posted by: lojo at October 13, 2007, 4:43 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Quote: Originally Posted by Avatar73
Not a great way to do business, over a fiver.
It's amazing some casinos are so dense... I've played free chips and ery low stakes at a few to test the waters... some have treated me as expected:the same as if i deposited or withdrew four digits... some messed around over piddly-diddly-squat and found themselves forever banished from my game.
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| Posted by: Avatar73 at October 13, 2007, 9:31 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Yep! It's a case of how they handled it as well... they dont seem to care. But I will NOT put any money into some 2 bit outfit that "forgets" to peocess my withdrawal, then charged me 5 quid for something i never authorised, then tells me thye will reverse it and pay in full, then sends an email telling me why they charged me (well i know already) and then ignores me.
Not a great way to do business, over a fiver.
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| Posted by: bernynhel at October 13, 2007, 1:05 am | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
It's RiverBelle's responsibility that you ever even considered this to be an issue at all so **** THEM! It's nobody's business but your own how you feel about it and, quite frankly, I'd be 10 kinds a mad just due the fact that RiverBelle obviously considered this matter too trivial to care what you thought! I'm drove just thinking about it while I'm still waiting (going on 3 weeks) for my dough from a cash-in from another accredited MG casino group! GRRRRRRRRRRRRR!
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| Posted by: Avatar73 at October 12, 2007, 11:51 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
ha yeah, indeed! I know what u mean.
But first, they would probably never have paid me if i hadnt drawn their attention to it. Then they do something I dont want without telling me and charge me a fiver for the privilege. It just really irks me that they think they can just do this to people. Believe me, I will PaB if it doesn't sort itself out, coz it irks me that much. But they are accredited, and mountains and molehills aside, in all fairness, they should have some time to see if they can sort this out themselves first!
No response to emails yet......
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| Posted by: lojo at October 12, 2007, 8:04 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
I can sure empathize with your grumble, and yeah it's only five bux but it's the principle, and I don't suppose your gonna PaB over a fiver, and yeah, it's costing them a lot more in wasted rep time and customer satisfaction than five bucks so what's their problem, why don't they just give it up!?!
And then there's this other oice in my head that says, for crying out loud, it's a fin, eff it! But it's not my fin, so I can't really say that! Has the rest of their customer service been good? I like lucky nugget just for that comp money ( I think they're the same group?)
Good luck avatar, and I hope they give you 'a few dollars more'
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| Posted by: Avatar73 at October 12, 2007, 3:59 pm | | Topic: River Belle - V Unsatisfactory withdrawal Forum: Casino Meister |
Ok, in brief:
In September I made a withdrawl to card for £79.
Whilst checking my records over a month later, I realised this had never been paid, so I chased it up.
My card had by this time expired, so I replaced it.
I was told a "technical error" had meant my payment had not been processed. Whatever.
Anyway, then I get an email saying I was getting a bank transfer for £74.
Note the missing £5.
I queried this, and in an instant chat was told that bank transfers are charged at £5 a pop, so that's where that was.
However, I had only ever made a card withdrawal, and at NO time was I ever informed over any charges, and at NO time did I request a bank transfer.
They claimed I didn't have a card registered which isn't true. It is there in the banking screen to prove it.
They said they could reissue payment for the full amount.
Then I just got an email explaning why I was charged £5 - which I already knew - and nothing about reissuing the ... | | Read Entire Entry |
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