| Posted by: Simmo! at November 11, 2007, 9:01 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Now you can see why 32Red are generally well supported here. Every casino has it's critics and no casino has perfect operating procedures, but they are among the better ones TT.
Actually 32Red should give Susan some chips too - perhaps of the edible ariety
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| Posted by: tick tock at November 11, 2007, 8:53 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Hi
I am disappointed to read (at Casinomesiter) of the difficulties that you have experienced when joining us here at 32Red.
We undertake a number of background checks at the time a new account is opened and the first deposit is made. These checks are undertaken for a number of reasons which are all aimed at protecting both the player and our business. Indeed we are also required under the terms of our operating licence, that we perform ‘know your customer’ checks and erify the age of all players who make a deposit with us.
These checks are undertaken automatically and behind the scenes at the time a deposit is made. Without giving away trade secrets, each purchase made on a credit or debit card provides us with certain information that will match the card details to the details registered on the account. This information is returned to us by means of a code, from the issuing bank, that matches elements of the information on the card (3 digit security code... | | Read Entire Entry |
| Posted by: lojo at November 11, 2007, 8:37 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
There's no 'one kind' of american any more than one kind of felixstowian, People everywhere bitch and moan
I assumed you were referring to 32Red, of which I've only heard good things... but they would never offer 600%, you were kidding, right? NEVER deposit at a 600% casino, they are all rogues and nefarious scoundrels.
But I agree 100% with your point; all systems should be 'Go' when I lay my money down, and I would guess that yes, it would put some people off. But now you've learned, and if you are going to play online, talk to the people first - many good casinos would be glad to have your action, but you have to initiate the conversation.
Best of luck to you.
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| Posted by: tick tock at November 11, 2007, 7:53 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
You seem to have nothing but praise for them your Americain you people complain if the tomato sauce is to warm at MacDonalds
Everyone missed the point they should not take a deposit
and should not take funds if you cant have or use service/items
I don't care if its for an hour or 6 weeks
What if I had not had my documents and had no way of PDF ing my ID and did not have access to a fax (some people don't even know what a PDF is)
Would I had my fund held for ever more
They and I mean all online casino should say right next to that 600% deposit bonus sign (on the download here screen) that documents are required before play
or maybe this would put to many people off ?
If I had been warned I would'nt have signed up
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| Posted by: lojo at November 11, 2007, 7:33 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Yeah, I'd be a little miffed, but would also be glad I was shopping at the 32Red coat store where I would be sure to be taken care of.
If someone breaks my stride, it pisses me off, but things happen. I'm sure you'll be well taken care of in the future if you choose to play there. The CS rep seemed competent and professional, which is more than can be said for many online casinos.
It would be hard to ask for any compensation for your troubles as you already had a bonus, but they should at least give you the same opportunity again if that was a once-off sign up bonus... they broke your stride and are quite fair, so I expect they would allow it if you asked.
Good luck.
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| Posted by: tick tock at November 11, 2007, 7:25 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
I depoit £50 the had the £50 bonus =£100
I was half way playing when the account was locked
Booted first then when trying to logon told my account locked
I took 45 mins of chat for them to activate my account
If i went into a shop and they had a sale on 50% off so I pay £50 for a £100 coat on my debit card then they say but you cant take the coat away with you how upset would you be and would you also ask for your money back????
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| Posted by: SlotsWizard at November 11, 2007, 6:50 am | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
The OP was talking about a different casino anyway, "Red 32". I've never heard of them. Since they are doing business under a name similar to a reputable casino, I would avoid them.
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| Posted by: ugaboga at November 10, 2007, 8:02 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
I don't see how 32Red are in the wrong here. If anything they deserve credit for having well mannered and respectable customer service representatives.
One of those Carribean bookies would've told the customer to go jump if he took this line of discussion with them
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| Posted by: lojo at November 10, 2007, 7:51 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
I don't know how their bonus system works... she is refering to a 'balance' that will remain intact, that confuses me. To give both sides the benefit of the doubt I would guess he deposited expecting a bonus, spent his initial deposit, couldn't acces bonus as the security check was in progres... this is the only thing that makes sense to me but again, i don't know how their boni work.
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| Posted by: spearmaster at November 10, 2007, 7:30 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
I thought that meant they were "spent" because they had merely been deposited, and the OP went on to protest how they couldn't spend the money because the account was locked.
I would not have expected such impatience just to unlock an EMPTY account!
At least they are now erified, and can have a go with the £32 monthly in December to see if their luck changes.
I can't buy that. I don't see any way that funds can be considered "spent" just because of a deposit - and it's not like Susan has any problem communicating in English. IMHO, any person would've said "we can't return funds which have been deposited" rather than saying "can't refund because the funds have been spent".
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| Posted by: vinylweatherman at November 10, 2007, 5:15 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Quote: Originally Posted by spearmaster
Did anyone notice this?
The guy blew his 50 quid, THEN he wanted it back because his account was locked?
I thought that meant they were "spent" because they had merely been deposited, and the OP went on to protest how they couldn't spend the money because the account was locked.
I would not have expected such impatience just to unlock an EMPTY account!
At least they are now erified, and can have a go with the £32 monthly in December to see if their luck changes.
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| Posted by: spearmaster at November 10, 2007, 4:51 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Did anyone notice this?
Quote:
Unfortunately we will be unable to refund the £50 as the funds have already been spent
The guy blew his 50 quid, THEN he wanted it back because his account was locked?
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| Posted by: Mousey at November 10, 2007, 4:27 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Personally, I feel that these 'security checks' should be done on the front end. But as VWM mentioned, it would save a bit of grief if players were informed before they signed up.
Doing these security checks only after a player requests a withdrawal, perhaps after s/he has deposited and perhaps lost numerous times having played many times, smacks of incompetent or greedy or even marginally corrupt business practices.
IMHO players don't like it either way. I feel ulnerable turning over personal, financial, confidential information to an unknown entity thousands of miles away.
Example... when Acropolis was owned by Stanley (was it Stanley? my memory is awful), I was required to send a copy of DL and bank statement for my initial WD. It didn't bother me as I trusted them. Now, that casino has gone through some weird management/ownership changes over the last couple of years and I have no way in hell of knowing who or what has all my info.
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| Posted by: Simmo! at November 10, 2007, 3:20 pm | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
What would be interesting would be to hear back from this player whether the CS lived up to the promise, and either cleared the account for use, or agreed to refund the deposit and close the account as initially requested.
They did mate - while the conversation was going on, the account was erified and opened. See the last line of the chat.
PS. Actually I have to admit I didn't read all your post as I struggle reading long paragraphs - lose my place - so apologies if you realised further down it was sorted
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| Posted by: vinylweatherman at November 10, 2007, 11:50 am | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
Quote: Originally Posted by Simmo!
I would imagine that, due to the speed that the account was locked - before you could even play - this is a built-in security check in the software that for one or more reasons your sign-up details or deposit method triggered and the operator is required to make a manual check.
Personally I thought the CS op herself handled it pretty well and they seemed to get you erified pretty quick - I've always been a 32Red fan so take that as you will, but you were clearly ery frustrated and it is annoying when you just want to play and find you can't. If I were in CS I'd lose my job within the week I'm sure
The problem is these days, the honest and good players have to put up with crap like this because of a few idiots who open up accounts with false information, abuse bonuses, launder funds, use stolen credit cards etc etc. That's just the way it is unfortunately and why there are so many security checks.
The problem is that new p... | | Read Entire Entry |
| Posted by: Simmo! at November 10, 2007, 10:46 am | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
I would imagine that, due to the speed that the account was locked - before you could even play - this is a built-in security check in the software that for one or more reasons your sign-up details or deposit method triggered and the operator is required to make a manual check.
Personally I thought the CS op herself handled it pretty well and they seemed to get you erified pretty quick - I've always been a 32Red fan so take that as you will, but you were clearly ery frustrated and it is annoying when you just want to play and find you can't. If I were in CS I'd lose my job within the week I'm sure
The problem is these days, the honest and good players have to put up with crap like this because of a few idiots who open up accounts with false information, abuse bonuses, launder funds, use stolen credit cards etc etc. That's just the way it is unfortunately and why there are so many security checks.
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| Posted by: tick tock at November 10, 2007, 10:22 am | | Topic: [RESOLVED] New RED 32 customer beware Forum: Casino Meister |
I should give i am not lucky enough
Red 32
What a joke
Thank you for chatting with us.
Feel free to review your transcript below.
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Chat Transcript
Susan: Thank you for contacting us, 32xxxxxxxx. My name is Susan, how can I help?
32re011:Hi I just signed up to you casino this morning and the system locked my account why?
Susan: Your account has been locked as part of a routine security procedure, please check your inbox for details
32re011:Right i have just sent that why was this not ask before i deposited?
32re011:am i a high risk customer?
Susan: security procedures are carried out when a customer makes a deposit and unfortunately we were unable to erify your details
32re011:is my account still locked
Susan: unfortunately your account will remain locked until we are able to erify your details
32re011:how long before someone reads my email? If this is going to take a longer than 1 hour I request that ... | | Read Entire Entry |
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