| Posted by: cyprean at December 6, 2007, 1:40 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Great that it was solved.
I also hate cheques.
They take forever to arrive, cost a ton to cash (11 € where I am from) and even after that it takes 7 days to clear to my bank account. Once in a while the cheque bounces, and that's expensive. I just received a cheque for only $50 or so. It bounced, so after the costs I was down like 30-40 €.
GG JackpotFactory
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| Posted by: chuchu59 at December 5, 2007, 10:10 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Quote: Originally Posted by Seaman63
Once again Jackpot Factory showed me why they are the best. They covered me high check fees with a generous amount showing up in my First Web account this morning.
I would like to thank you personally for your assistance with resolving this incident David.
It is good to know that Jackpot Factory is still setting the standard how to deal with customers.
Thanks again.
Can someone please tell me how to edit the "resolved" into my threads object?
C'est magnifique. I have a feeling that we are gonna see a lot of the 'R' word inserted in the title threads in future.
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| Posted by: Seaman63 at December 4, 2007, 6:37 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Once again Jackpot Factory showed me why they are the best. They covered me high check fees with a generous amount showing up in my First Web account this morning.
I would like to thank you personally for your assistance with resolving this incident David.
It is good to know that Jackpot Factory is still setting the standard how to deal with customers.
Thanks again.
Can someone please tell me how to edit the "resolved" into my threads object?
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| Posted by: Seaman63 at December 3, 2007, 6:43 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Quote:
In this case, First Web have provided poor service by not advising the player in advance, as it would clearly have been possible to have made a token deposit from Neteller and then withdrawn the whole amount back to them.
That is exactly the point, I would have done it that way if I ever would have known.
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| Posted by: vinylweatherman at December 2, 2007, 11:50 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
This is becoming a big problem. Casinos assume that a cheque is universally acceptable as a default payment method, whereas others have some issues that are not obvious, like the deposit within last 180 days rule. These "issues" differ between different casinos, so there is no "law" requiring these standards to be met, the casinos just make it up themselves to suit their own operating requirements.
The problem comes where players' own countries do not offer support for checks due to it being a dying method for transferring funds. Even here in the UK it can be a problem where the cheque is denominated in a foreign currency, with huge bank fees and some problems depositing it into some types of account. Cheques in the UK Pound are not a problem for me, but are for players whose own currency is not supported.
In this case, First Web have provided poor service by not advising the player in advance, as it would clearly have been possible to have made a token deposit from Netelle... | | Read Entire Entry |
| Posted by: niklas at December 1, 2007, 1:34 pm | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
I had a similar problems at another casino, in the MiniVegas group, where they refused to pay me back into my Neteller account that I deposited from!
They could only offer me cheque for free, or bank transfer for €25. Since foreign cheques cost me a fair bit to cash I had to pay the €25 for a bank transer.
I'm not going to bitch about it though, I just won't play there anymore.
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| Posted by: Seaman63 at November 30, 2007, 10:50 pm | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Well, I pm´d the rep yesterday...but no reply. However, I recieved a reply from customer service:
Quote:
However, according to the casino withdrawal policy any deposits from a alid and refundable payment method are processed back to the method used. For more information about our withdrawal policy please refer to this site:
http://www.firstwebcasino.com/withdrawals.php
As you know all your recent purchases were made ia PaySafeCard, which is a payment method that we cannot refund to, therefore, the default for processing of your withdrawal was check payment.
Kindly note that in order to get your funds processed to your NETeller account you are supposed to make deposits with this method within last 180 days
I never heard about that 180 days rule before and I´m still curious about first offering that "preferred payment method" and not taking care of it.
Ok...it was my fault not to read the with... | | Read Entire Entry |
| Posted by: Seaman63 at November 30, 2007, 6:18 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
I have deposited and cashed out with Neteller before at first Web Casino and at any other JF Casino ery often.
I would like to point out that I have never been ripped off!The question is: Why do they offer you a chance to set up your preferred payment method and then ignor your choice?
I have contacted ia email and usually I recieve a reply, so I don´t think it bounced.
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| Posted by: lots0 at November 30, 2007, 12:56 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Quote: Originally Posted by winbig
lots0: Even if it was a Neteller issue (I'm not taking any sides here), wouldn't it be JPF's duty to inform the player that their preferred option is not available, and ask them how they wish to be paid before they choose one for the player and force it upon them?
You would think so.
It may well not be Neteller, but JPF never lied to me or ripped me off and well Neteller has...
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| Posted by: Zodiac at November 30, 2007, 12:36 am | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Hi Seaman,
if you played at the other JPF Casinos with no problems cashing out to Neteller, it can't be that you have now problems at First Web.
have you contact the Live-Support or ia email ?
at some Casinos you must make a min. deposit to show them that you have an account and that you can use so your preferred payment method.
actual not demand, because you must indicate your payment details, but some Casinos demand it.
should support not be able to help you, do what Mousey say and contact the rep here
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| Posted by: winbig at November 29, 2007, 10:25 pm | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
Quote: Originally Posted by Mousey
Hello Seaman,
Please PM the JPF rep here. JPF Contact The sooner the better, so they can straighten this out for you.
Good luck!
Not trying to stir up sh!t here, but why are there so many threads about JPF that can't be settled ia their support email/phone? Why must one go through JPF's CM contact to get everything resolved? IMO this should only be a last resort, not the only resort.
lots0: Even if it was a Neteller issue (I'm not taking any sides here), wouldn't it be JPF's duty to inform the player that their preferred option is not available, and ask them how they wish to be paid before they choose one for the player and force it upon them?
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| Posted by: Seaman63 at November 29, 2007, 5:39 pm | | Topic: [RESOLVED] First Web Casino is ignoring the preferred payment method Forum: Casino Meister |
I made a deposit at First Web Casino lately with paysafecard and was able to cash out a little about it. Like at every microgaming casino…there´s an option at the banking section to set up your preferred payment method. So did I and chose Neteller.
Yesterday I received a statement from them, my payment will be sent by check. I never requested a check because it is no payment option for me in my country. There are high fees and regulations with foreign checks…so it is much trouble with checks.
I have almost lost funds years ago because they have sent a withdrawal into a locked click2pay account because they ignored my wish to be paid into Neteller. So you maybe understand that I´m not happy with the whole issue.
I contacted the casino support about this and received no reply. From my point of yiew, this is ery poor customer service.
I´m posting this now here at Casinomeister with the hope of a response from anyone, because I definitely do not understand why Fir... | | Read Entire Entry |
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