| Posted by: vinylweatherman at January 23, 2008, 12:30 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
It is clear they have used an "FU Clause" on you. Although Blackjack is allowed, you played, it seems, ONLY Blackjack. This means they consider it likely you will never come back, and have decided not to pay the winnings. This is exactly what would be expected of a rogue operation. If they didn't want players to play Blackjack, they should have excluded it in the terms and conditions, as do the majority of casinos.
The "fraudulent games" excuse is complete bullshite, all games are handled by their own software, the fact that you won has nothing to do with your play, but the fact that the RNG favoured you in your session. From my experience, such positive streaks are commonplace, as are negative streaks of similar length.
It is likely they are allowing Blackjack as a means to trap and screw over experienced players who play mainly for bonus offers. Players who try to meet WR only on Blackjack are likely to fall into this category, and despite the fact no terms we... | | Read Entire Entry |
| Posted by: lojo at January 23, 2008, 8:22 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Quote: Originally Posted by Sue4
Hi everyone
Well, doesn't look like I will be paid my $1442 in winnings at Winward. Sounds like they have thrown my account in the bin! From the posts on here about this subject, it sounds like they are a ery suss casino. Are you (casinomeister) able to put them on your blacklist of casinos, and warn people away?
Has Max actually given you a result, or... ??? The thread is still marked [In Progress] as of your post. Hope it's just frustration on your part and there is still hope for your winnings to be paid.
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| Posted by: Sue4 at January 23, 2008, 7:15 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Hi everyone
Well, doesn't look like I will be paid my $1442 in winnings at Winward. Sounds like they have thrown my account in the bin! From the posts on here about this subject, it sounds like they are a ery suss casino. Are you (casinomeister) able to put them on your blacklist of casinos, and warn people away?
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| Posted by: lojo at January 16, 2008, 11:38 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Quote: Originally Posted by Fleur-De-Lis
OMG.... just how common is this - for a casino to refuse to pay out winnings? What a shame.
Stay with the casinos listed here http://www.casinomeister.com/casinos.php and you'll be fine If there is ever a misunderstanding you have Max and Bryan helping you with a quickness!
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| Posted by: Sue4 at January 15, 2008, 8:08 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Hello, a long post, but this is the whole story.....
Maxd - I issued my PAB on 24th November 2007. I was sent an email with all my info in it.
I have pasted below what I explained on the PAB. Below that, is what they wrote to me in emails.
I signed up with this casino a couple of weeks ago, and played blackjack over a few days. I know some casinos dont allow blackjack to be played when they offer a bonus, but this casino allowed it with a higher wagering requirement. I had won 1412 profit at this casino, so was ery happy. Before I made a withdrawal, I got onto livechat to make sure it was okay to do this. He said yes, I was allowed to withdrawal now. I requested a withdrawal, and a couple of days later, the casino emailed asking for ID documents. I gladly emailed them to the accounts department. A couple of days again later, they said they had received the files and filed them accordingly, but per management decision my account had been disabled, and my original deposit ... | | Read Entire Entry |
| Posted by: NextToYou at January 14, 2008, 11:47 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Quote: Originally Posted by maxd
I ask because WinWard used to be on the "not recommended" list here for pretty much exactly the problems you are having. If they're up to old tricks again then perhaps re-listing them will be necessary.
I think they never stopped using these "tricks". I have been reading similar player reports from Winward all the time during past months. Some players just doesnīt know about casinomeister, so they donīt come here to complain.
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| Posted by: maxd at January 14, 2008, 11:17 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Hi Sue4, I still haven't heard anything from Winward so I'm doing a little follow-up work here:
When did you submit your PAB?
Where you at any time given information (from the casino) as to what the problem was and/or why your winnings were not paid?
I ask because WinWard used to be on the "not recommended" list here for pretty much exactly the problems you are having. If they're up to old tricks again then perhaps re-listing them will be necessary.
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| Posted by: lojo at January 13, 2008, 11:50 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
If you have your deposit back, you have nothing to lose by telling us the whole story. I just hate these threads that leave the community dangling.
I really want to know what happened, and I really want you to tell us your side of the story so Winward can respond.
Please?
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| Posted by: bb28 at January 13, 2008, 11:44 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Quote: Originally Posted by Sue4
Well, thanks MissMD for making my original deposit of $500 go back into my Neteller account. It's a real shame I missed out on my big winnings.
I will never be playing there again, and recommend everyone else to stay away!
Thanks for everyones help and feedback.
Sue4
Well that sucks.....big time! I'm sorry that happened.
Did they say why? Maybe you should follow up with Max on the PAB and see if anything else can be done.
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| Posted by: Sue4 at January 13, 2008, 11:14 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Well, thanks MissMD for making my original deposit of $500 go back into my Neteller account. It's a real shame I missed out on my big winnings.
I will never be playing there again, and recommend everyone else to stay away!
Thanks for everyones help and feedback.
Sue4
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| Posted by: lojo at January 9, 2008, 5:00 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Thanks for the link aka. I have had a problem with this before: When I go to http://www.casinomeister.com/rogue/index.php and scan with my eyes, or do a control 'F' to find the listing, it isn't there. Nor is it here http://www.casinomeister.com/past_issues/index.php (prolly got lost in the fall cleanup)
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| Posted by: Sue4 at January 9, 2008, 1:54 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Well this doesn't sound good at all for me. They still haven't paid my original $500 deposit back so I really don't know what to do. This is obviously stealing, so how should I report this?? I have contacted everyone to do with that casino - their affiliate manager and their software provider, but no one will get back to me. I really need to get this money back.
Maxd, have you heard anything back yet?
Thanks
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| Posted by: vinylweatherman at January 8, 2008, 10:14 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
I had the good fortune to get paid from the new player bonus, but with my final withdrawal of a mere $25 or so they just ignored all E-mails for over a year. (This was SOME YEARS ago).
When a "rep" came here, working through Jetset, they finally closed the case and paid the remaining $25. Since then, it seems they use this large $500 to $1000 bonus to lure the suckers in, but should you win they find ways of only returning the deposit. The problems seemed to spread to their bingo operations, and this lead to them being dumped into the rogue pit.
Since then, each thread about Winward has been a complaint.
Management Decision is not good enough a reason to not pay, a breach of terms has to occur before this kind of action is even considered. This leads me to think they are unable to justify the decision, other than you having won from the bonus, whereas it is designed to make winning impossible, therefore, you must have cheated.
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| Posted by: lojo at January 2, 2008, 9:33 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Just from personal curiousity I'll be paying close attention to this one as I had great hopes for Winward when their former GM was the Rep here and was 'cleaning ship'. He is now just a 'consultant' for the company and they may have reverted to the rogue-ways they were shamed here for in the past. I hope not.
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| Posted by: aka23 at January 2, 2008, 7:02 pm | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Confiscating winnings is not a big surprise, but they should have returned the deposit by now.
There is a warning on this site about Winward at http://www.casinomeister.com/rogue/n...ard_casino.php
On my site, I state:
"Winward has a poor reputation among the online gambling community and a high risk of problems...
Winward has an odd rule of only processing cashouts on Monday. You can submit your withdrawal any day. Winward will not process it until the following Monday. You are required to fax/email ID erification prior to cashout. Some players have had delays in cashouts. Winward has seemingly made excuses to delay cashouts such as needing to resend Neteller numbers. A good number of other players have reported a ariety of other problems, a good portion of which relate to their birthday bonus. As stated above, some players have had winnings removed due to "management decision." The payment delays, rule changes, and other issues some have experienced... | | Read Entire Entry |
| Posted by: Sue4 at January 2, 2008, 7:50 am | | Topic: [IN PROGRESS] Winward Casino complaint Forum: Casino Meister |
Hi
This is my first post on the forum. Unfortunately it's not a good one!
I played at Winward Casino over a month ago now. They offered a bonus, which was put into my account on depositing. I had a great time here, and ended up winning $1400 profit. They did email me asking for ID documents which I emailed back to them. Then they emailed me back stating that my original deposit will be refunded back to me, and no winnings will be paid. I didn't understand at all, so asked them if they could explain a little better. I haven't played many casinos, and had never had this experience. They said that management didn't have to offer an explanation, end of story!! I was obviously ery disappointed, so started researching the internet for other stories.
I came across this website, and saw that you could Pitch a Bitch. I did this, but unfortunately haven't heard back from anyone. I have emailed back a few times now, but nothing. I waited and waited, but I thought I may take up the ... | | Read Entire Entry |
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