| Posted by: el nino at June 23, 2006, 4:10 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Quote: Originally Posted by WAYLANDER
So i think i might take them up on one of there sign up bonuses myself!
WAYLANDER
Yeah, go for it. In a week you'll be...........
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| Posted by: el nino at June 23, 2006, 4:07 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Quote: Originally Posted by WAYLANDER
I dont often find myself on the side of a casino, but from this thread i think they have acted ery professionally.
They corrected the wagering for the original poster.
The next poster didnt adhere to the T&Cs so is in the wrong and the casino in my opinion has been quite tolerent.
So i think i might take them up on one of there sign up bonuses myself!
WAYLANDER
professionally????????
You have no idea!!
Is it professional when Someone sends email after email asking for an explanation and never gets a reply.
Is it professional to have every game forbidden from wagering bonuses.
I've sent them documents, but they're just jerking off.
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| Posted by: WAYLANDER at June 22, 2006, 3:05 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
I dont often find myself on the side of a casino, but from this thread i think they have acted ery professionally.
They corrected the wagering for the original poster.
The next poster didnt adhere to the T&Cs so is in the wrong and the casino in my opinion has been quite tolerent.
So i think i might take them up on one of there sign up bonuses myself!
WAYLANDER
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| Posted by: Casinomeister at June 22, 2006, 10:58 am | | Topic: monaco gold casino WR Forum: Casino Meister |
Just following up on this. I did forward El Nino's PAB to MG. This is their response:
Hi Bryan,
Thank you for contacting me regarding this player's comments about his withdrawal.
I greatly appreciate the opportunity to assist with his complaint. I have not received any prior emails from this player so this is the first notification that I have received. Additionally, I have personally reviewed his account and investigated this issue.
Allow me to explain. This player deposited and received a 100% match bonus. In the interest of fair gaming there is a wager requirement when receiving bonuses. This wager requirement it clearly stated in the terms and conditions that all players are required to read and agree. Our bonuses are cashable so please note that these policies have been set to safeguard the interest of the casino which in turn safeguards the players.
The player did not meet these requirements before he attempted to withdraw. He notified support... | | Read Entire Entry |
| Posted by: el nino at May 31, 2006, 6:46 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
I totally agree with you. But I believe this casino is out to trick people. In an old thread, ( I think its Monaco gold casino sucks thread ) someone said that In the MGC T&C's, if someone wins an amount that exceed the amount deposited then they have the right to oid those winnings. Cheeky.
( i also read that thread after they stole my winnings Macgyver )
Isn't much fun is it? when they limit you to few games to win money on.
Anyway, Don't worry people, they maybe laughing now but Karma will come.
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| Posted by: Macgyver at May 31, 2006, 6:37 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Quote: Originally Posted by el nino
I read those Terms AFTER i played and won. I should of made that clear. I'm no retard, Far from it. I got an e-mail telling me those were the T&C's. Its a clever trick, but a dirty one.
I take it you work for them.
Well, then you should have read those Terms BEFORE you played, huh?
And I'm not even going to dignify that last sentence with a comment.
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| Posted by: The Watchdog at May 31, 2006, 6:15 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Casinos should be clear
Not counting for wager requirements ------> I do not understand from this that you can NOT play those games. Only that they won't count.
Lets say black jack doesn't count. I can play Black Jack with my bonus and bring my balance to $2000, however I have not met the requirement since I have $0 wagered on alid games. Then I go to 3 Card a make the requirement. I don't see why they will oid my winnings.. I made my rollover as they told me.
Forbidden Games -----> I understand that if you play these games they will oid your winnings...
Totaly different terms. Casinos managers should know this, ery different one from the other and you can have a lot of unsatisfied customers because of this.
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| Posted by: el nino at May 31, 2006, 5:45 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Anyway, I don't want your sympathy, i want my money.
Only A dodgy casino has 2% of their games available for minimum wagering requirements. Why are earth would you do that?
I've requested an e-mail from them explaining the T&C's for minimum wagering requirements. I wish i hadn't deleted the one i received 2 months ago, because If i remember correctly, it had slot machine games too.
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| Posted by: el nino at May 31, 2006, 5:32 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
I read those Terms AFTER i played and won. I should of made that clear. I'm no retard, Far from it. I got an e-mail telling me those were the T&C's. Its a clever trick, but a dirty one.
I take it you work for them.
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| Posted by: Macgyver at May 31, 2006, 5:05 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Wait a minute, you knew about these terms:
Quote:
MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).
Yet you still played blackjack and roulette?? And this isn't even a case where you played those games to build up your bankroll and then play accepted games ... you played only excluded games and then tried to withdraw.
You could have played War, or even slot machines.
But if you knew about the restricted games, and played on them anyway, you have no leg to stand on and no sympathy from me. Yes, MGC should have responded the first time you asked them why the withdrawal was denied ... but that's the only thing they should have done.
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| Posted by: el nino at May 31, 2006, 4:06 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Yes, but it also states that all games don't count. So what on earth are you suppose to play on. I will try to get a copy of that T&C's e-mail and post it on this thread. Then everyone can see what a big joke they are.
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| Posted by: WAYLANDER at May 31, 2006, 3:40 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
el nino
From your previous post i cant see that you actually have met the wagering requirements.
If all you have played is blackjack and roulette you havent.
The terms clearly state that all ersions of these dont count.
WAYLANDER
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| Posted by: el nino at May 31, 2006, 2:40 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
I joined MGC because what interested me was their live roulette. So I joined and deposited £40. I Then received a £40 bonus which at the time thought was ery generous. Before I could withdraw any winnings I would have to wager £800 (20 x 40 = 800 ) So I started playing live roulette and live blackjack and was slowly winning money. With Blackjack, I wasn't winning enough money so I just stuck with roulette. One glorious day, when I was already £120 up, I got ery lucky because I always bet large amounts of money on zero and 21 and they both came up, one after another. This took my total to over £700. I continued playing for a bit and then decided to check if I had met the bonus requirements on my betting history. I had clearly met the bonus requirement, so I decided to withdraw my money ( £710.50 ).
They kept cancelling my request but were not notifying me why they were doing this. I sent several e-mail’s asking for an explanation and eventually they sent one back which I posted early. when I c... | | Read Entire Entry |
| Posted by: kidd546 at May 30, 2006, 5:19 am | | Topic: monaco gold casino WR Forum: Casino Meister |
El nino: Can you give us a step-by-step playthrough of what you did?
What games you played, how much you wagered, etc. Perhaps you played a "prohibited" game?
So, is the concensus that Monaco Gold is not a good casino to play? The $800 bonus looks like it has good terms, but I'm unsure now.
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| Posted by: nielsenj at May 19, 2006, 12:21 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Acording to online.casinocity.com, Playtech is located at:
Playtech
15 Themistocle Dervis Street
Nicosia
Cyprus
They can also be contacted through their homepage at: http://www.playtech.com/html/main.php?page=50
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| Posted by: el nino at May 18, 2006, 7:31 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Quote: Originally Posted by betting88
I know it's a trick. Tell u that you haven't meet the WR and cheat you to keep playing, then losing all.
MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).
Of course you can play baccarat with bonus.
those T&Cs are a joke! I remember when i got an email stating that. i wish i didn't delete it now and posted it on here.
Does anyone know where playtech HQ is located?
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| Posted by: el nino at May 18, 2006, 2:54 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Quote: Originally Posted by atherm
i've had good experiences with MG. Use their live online support. They'll fix it quick
You've had good experiences with MG? Have you ever successfully withdraw money from your account? as for the live online support. Whenever you have an enquiry about how to play a game and so on.... they are more than happy to help. But if you ask them about money and why they have stolen your winnings, no one will reply.
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| Posted by: betting88 at May 18, 2006, 2:47 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
I know it's a trick. Tell u that you haven't meet the WR and cheat you to keep playing, then losing all.
MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).
Of course you can play baccarat with bonus.
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| Posted by: el nino at May 18, 2006, 2:38 pm | | Topic: monaco gold casino WR Forum: Casino Meister |
Stay clear of monaco gold casino!!!!!! They will steal your winnings!! I Deposited £40 and received £40 bonus. I played till the bonus requirements were met, then tried to withdraw my money and they kept cancelling it without giving me an explanation. So instead they took my winnings (£670) and haven't given me an explanation. This was 2-3 months ago and i have connected playtech about this but they're just as worse as MGC.
This was an email that they sent me when they stole my winnings:
Dear Daniel Perez,
You had recently requested a cash-out on the total amount of 710.00 after
participating in a promotion and receiving a Bonus.
Please note that you did not comply to our promotion bonus policy, either not
wagering at least the minimum required in total bets or wagering the bonus on
certain bet types in Baccarat, Roulette or Craps. We have therefore credited
your cashin back to your casino account.
For further information regardi... | | Read Entire Entry |
| Posted by: The Watchdog at May 18, 2006, 8:54 am | | Topic: monaco gold casino WR Forum: Casino Meister |
I always thought that Monaco was a good, solid and honest operation...
Tomorrow I am opening an account and I am going to funded....
If they are really from the same corp. of Joyland and CD poker and screw at least a bit with me, I will give you guys some things to talk about.
I had a ery ery awful experience with CD poker recently.
Some years ago I opened an account with Monaco, never funded it, but their operation seemed good.
It really makes me sad how Playtech is doing things. Their softare is strong but the companies operating their sites are really bad.
As a matter of fact, I send a formal complain to the playtech site through the meister´s link on CD poker and never got an answer.
I once made a complain to ecogra about another casino.. and their answer was lame...
For me.. if its playtech and you want your money to be safe go to: Sunpalacecasino.com, casinoking.com, carnivalcasino.com, diamondealcasino.com or ... | | Read Entire Entry |
| Posted by: betting88 at May 18, 2006, 2:21 am | | Topic: monaco gold casino WR Forum: Casino Meister |
No live chat cs responsed me.
got a message from MGC.
Thank you for choosing Monaco Gold Casino. This is Lancelot from the Support Team.
A pleasant good day to you! I would like to confirm receipt of your most recent mail. Please be advised that indeed you are required to wager the bonus and deposit amount 12 times to fulfill the minimum wagering requirements. Upon reviewing your account, I do see and would like to confirm that you have met the wagering requirements for the bonus. Do have a great day!
Should you have any questions or concerns, please do not hesitate to contact the Monaco Gold Casino Support Team. We are available 24 Hours a day, 7 days a week.
but I still can't make the withdrawal. I have the patience to wait until it's resovled.
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| Posted by: Macgyver at May 17, 2006, 3:06 am | | Topic: monaco gold casino WR Forum: Casino Meister |
Why should the player play out any alleged remaining WR if the deposit was in $ and not £??
The 18 WR is only effect if the player plays in £, and the player's first sentence in the post was that the deposit was for $25.
Screw playing it out, make any casino (not just a Playtech one) adhere to their T&C.
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| Posted by: suzecat at May 17, 2006, 2:26 am | | Topic: monaco gold casino WR Forum: Casino Meister |
Betting88: I would consider myself ery lucky that they are agreeable with your continued play to meet the WR. I would playout the $292 on allowed games, cashout, then take the money and run far and fast............never to look back.
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| Posted by: jonevegas at May 17, 2006, 2:04 am | | Topic: monaco gold casino WR Forum: Casino Meister |
This is part of the Joyland Group, nothing good here to tell you. They seem to make all their own rules. I would stay clear of this group. If you want to play Playtech there are a few on the accredited page of this site or stay with GP if you have had good experiences.
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| Posted by: betting88 at May 17, 2006, 1:22 am | | Topic: monaco gold casino WR Forum: Casino Meister |
I deposited $25 and get $25 bonus. I wagered 608 and tried to make a withdrawal, but was told I didn't meet the WR.
this is the terms on its homepage.
In the interest of fair gaming you must wager at least (12) twelve times your bonus and deposit before making any cash outs for $ and €. In the interest of fair gaming you must wager at least (18) eighteen times your bonus and deposit before making any cash outs for £. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be oid.
this is the email reply from monaco gold casino
After reviewing your account, it was noted that you received a bonus for which you were required to wager your deposit and bonus 18 time. Addition, bets placed on the games of baccarat, craps, roulette , blackjack and sicbo does not count.
Thus far, you have wagered $608.00 of the $900. As a result, you will need to wager $292 more in allowed games to complete the wagering at this time.
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