| Posted by: gaming_mouse at July 6, 2006, 12:47 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by gaming_mouse
Update for everyone. John approved my remaining wagering on DW, and I put in a cash in request today. I don't expect any more problems here, and I would like to thank everyone who participated. This is my first experience with these forums, and it is really great to know that Casinomeister system works, and that, at least in certain cases, this site provides real help to people who would otherwise have no recourse to unfair treatment.
Jonah
And..... paid in under 2 hours. That was a nice touch.
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| Posted by: gaming_mouse at July 5, 2006, 10:52 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by VMSCasinos
Yes, DW will count for the roll over requirement. Once again I apoligize for the confussion.
Thank you,
John
Update for everyone. John approved my remaining wagering on DW, and I put in a cash in request today. I don't expect any more problems here, and I would like to thank everyone who participated. This is my first experience with these forums, and it is really great to know that Casinomeister system works, and that, at least in certain cases, this site provides real help to people who would otherwise have no recourse to unfair treatment.
Jonah
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| Posted by: gaming_mouse at July 5, 2006, 7:00 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by VMSCasinos
Once again I misunderstood your last post. I was under the impression that we had informed you that Deuces Wild would count for your roll over. When I initially spoke to our Customer Service representative she informed me that you both agreed that Deuces Wild would count for the roll over.
John,
What I was told was that the DW would count for the 9K in wagering I had *already* done, but that it would not count for any future wagering.
To clarify: Are you now saying that I am allowed to play DW in order to fulfill my remaining playthru? That is certainly what it sounds like, and that is all I've been asking for, but since there has been alot of confusion throughout this thread, could you please confirm this one more time.
Thank you,
Jonah
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| Posted by: VMSCasinos at July 5, 2006, 6:14 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Once again I misunderstood your last post. I was under the impression that we had informed you that Deuces Wild would count for your roll over. When I initially spoke to our Customer Service representative she informed me that you both agreed that Deuces Wild would count for the roll over.
At this point you have played $9,788 in combined play at our casino. Once you reach $12,000 please contact me and I will process the payout right away. If it is an issue for you to calculate your play pleases contact me and I will gladly review it. We will wave any processing fee for your transaction.
If there are any other players this issue is also affecting please contact me directly.
Thank you
John
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| Posted by: soflat at July 5, 2006, 5:54 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by chuchu59
VMS,
If your casino really did care about your reputation, the right thing to do would be to let Gambling Mouse to fulfill the WRs playing Deuces Wild.
They should let everyone finish the WR on Deuces Wild.
Did they even notify players of the change in T&Cs? That would be bummer for anyone who did not contact support to find out that their play did not count.
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| Posted by: chuchu59 at July 5, 2006, 5:44 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
VMS,
If your casino really did care about your reputation, the right thing to do would be to let Gambling Mouse to fulfill the WRs playing Deuces Wild. If you arent going to do that , how can anybody have any faith in your casino where the Terms and Conditions can be changed anytime and the casino can claim that this can take effect retrospectively but will exercise discretion. This simply isnt good enough. When a deal is made, the prevailing Terms and Conditions should apply. Otherwise, where is the protection for the player. You might as well say the WRs are 20x of deposit and bonus and change them when the player reaches 15x to 30x and when he reaches 25x you say 'sorry, we just changed it to 50x and you have to comply. To put it simply, the new Terms must not have any retrospective effect and by that I mean they cannot be applied once the player has started playing. Fair enough?
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| Posted by: gaming_mouse at July 5, 2006, 5:19 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by VMSCasinos
In the end I think that we handled the situation appropriately by honoring the text that was listed on the website at the time by allowing Deuces Wild to count for the players roll over requirement.
John,
Thanks for your response.
Unfortunately, your last reply still avoids the main concern raised in this thread. It is ery simple: When I signed up, the terms posted on your website allowed Deuces Wild. If you do not allow me to finish out my ENTIRE playthru using that game, then you have NOT HONORED "the text that was listed on the website at the time."
At this point, I am just about ready to give up. I urge you to respond directly to my claim above, because that is what everyone in this thread is waiting to see. Ultimately, you will either say "Yes, we are sticking to the posted terms" or "No, we aren't." But you cannot argue that the half compromise given to me thus far honors... | | Read Entire Entry |
| Posted by: VMSCasinos at July 5, 2006, 4:22 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
All,
Thank you the feedback! I apologize for my previous response to this posting it was a bit misleading. I will take full responsibility for the fact that Deuces Wild wasn’t included in the list of Terms and Conditions. This was a mistake on our end and we are attempting to rectify the problem. The terms and conditions on the website are being updated to include all of the Video Poker games.
We decided to individually list all of the games because of feedback from our customers to avoid confusion. The actual list is a bit long because of the amount of games offered by RTG. I did see the post that mentioned having a list that contains the games included in the roll over. We will entertain the notion of changing to that format in the future.
In the end I think that we handled the situation appropriately by honoring the text that was listed on the website at the time by allowing Deuces Wild to count for the players roll over requirement. If we were a casino that didn’t ca... | | Read Entire Entry |
| Posted by: chuchu59 at July 5, 2006, 5:12 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by paul1
Wow. You still haven't played this out? My goodness, give 'em some action on Pai Gow or something acceptable and be done with this.
You shot an angle, and it didn't pan out as well as you thought it would. And now you're being really really stubborn, and INSISTING that the casino do what you want done, even though this reputable casino has already admitted their omission and given you credit for the DW action you had given them already, which they did not have to do. Seems to me they have already been NICE to you. Like I've said. This casino group is rated A+ by Sportsbook Review and that rating is not handed out to just anyone.
When I first looked at this casino and their bonus terms several months ago, I immediately noticed all the ideo poker that they did not allow. Since I like ideo poker, I scratched that bonus off of my list of things to do. But you looked at it close enough to uncover an ommission. Again, seems to me you were... | | Read Entire Entry |
| Posted by: paul1 at July 5, 2006, 4:42 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by rreevy
Was the 'duh' really necessary? I don't find it necessary to insult people just because I disagree with them.
Hey Revy. That "duh" wasn't an insult to you. It was a general all-purpose duh and it was implying that the casino should have obviously worded their excluded games as "NO VIDEO POKER". (which they still haven't btw)
Besides, I don't get rude on this forum, because it is moderated and rudeness can easily get you 30 days in the cooler like Caruso. Word has it, that the cooler is dark, damp, and cold. You only get bread and water. And they make you listen to music by the Ramones for 24/7. It's hell.
The "duh" was not directed at you. duh!
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| Posted by: soflat at July 5, 2006, 3:42 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by gaming_mouse
Hey Bryan,
I was the one who PM'd the rep as soon as I created the thread. I did not PM him again after his repsonse, however, because his response made clear that he had not even taken the time to read all of it.
I think he read it fine because the thread prompted them to go and change the T&Cs specifically excluding the game you referred to.
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| Posted by: Linus at July 5, 2006, 12:28 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by paul1
You shot an angle, and it didn't pan out as well as you thought it would.
He (1.) read the rules carefully, (2.) checked to make sure he understood them, and (3.) played according to the rules.
In what way is that "angle shooting"?
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| Posted by: rreevy at July 4, 2006, 10:52 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote:
From my first response to this, I speculated that the casino, being a reputable one, would make right by this. It was their mistake, afterall. And it appears that they DID make right by it.
I also agreed from day one, that it would have made more sense to just say "NO VIDEO POKER!" duh.
Sorry Paul, I have to disagree. The casino will only make right by this when they agree that gaming_mouse can meet all of the wagering requirements on Deuces Wild, not just what was wagered before he contacted the CSR to check how much had been wagered. It was not listed as an excluded game when gaming_mouse got the bonus, and allowing them to excluded halfway through meeting the WR would be unfair (and possibly setting a dangerous precendent!)
I agree that it would have made more sense to say 'no ideo poker' if that's what they meant. But they didn't and, if I understand right, Deuces Wild was not the only VP game not excluded (or so I gather from this for... | | Read Entire Entry |
| Posted by: soflat at July 4, 2006, 8:01 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by paul1
Wow. You still haven't played this out? My goodness, give 'em some action on Pai Gow or something acceptable and be done with this.
Pai Gow the card game or dice? Some other card and dice games are excluded, so Pai Gow might be excluded as well.
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| Posted by: paul1 at July 4, 2006, 7:00 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by rreevy
I don't see why playing a ideo poker game that's not excluded (especially if, as I gather from the thread, there are a few other VPs that were also not on the list) equates to 'shooting an angle'. The only thing that suggests this is that gaming_mouse both checked with a CSR and took the trouble to take a record of that conversation. On the other hand, if the player really was 'shooting an angle', why check and risk them saying 'oops, we made a mistake'?
Also, as someone else pointed out, why not just say 'all forms of ideo poker' if that's what they meant? Many casinos do. A lot of MG casinos exclude all blackjack and ideo poker games for some offers - they don't normally list each ariation of the games separately, when they mean to exclude them all.
gaming_mouse is NOT being 'really really stubborn' and all he is insisting on is that the casino stick to the terms that applied when the bonus was issued.
I don't see why ... | | Read Entire Entry |
| Posted by: rreevy at July 4, 2006, 6:28 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote:
You shot an angle, and it didn't pan out as well as you thought it would. And now you're being really really stubborn, and INSISTING that the casino do what you want done, even though this reputable casino has already admitted their omission and given you credit for the DW action you had given them already, which they did not have to do. Seems to me they have already been NICE to you. Like I've said. This casino group is rated A+ by Sportsbook Review and that rating is not handed out to just anyone.
I don't see why playing a ideo poker game that's not excluded (especially if, as I gather from the thread, there are a few other VPs that were also not on the list) equates to 'shooting an angle'. The only thing that suggests this is that gaming_mouse both checked with a CSR and took the trouble to take a record of that conversation. On the other hand, if the player really was 'shooting an angle', why check and risk them saying 'oops, we made a mistake'?
Also, as s... | | Read Entire Entry |
| Posted by: gaming_mouse at July 4, 2006, 5:42 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
When the thread first saw life, I asked the rep to take a look at it. He was probably as busy as me, saw it, made a quick comment, and left. Yeah sure, this left a lot of room for improvement, but no one here bothered to PM him again and say "look, we need more answers."
Hey Bryan,
I was the one who PM'd the rep as soon as I created the thread. I did not PM him again after his repsonse, however, because his response made clear that he had not even taken the time to read all of it.
In hindsight, perhaps I should have PM'd him again, but his sign-off -- "
If you feel differently please let me know how we can make it more clear to the player" -- indicated to me that he would be reading the thread.
Anyway, I will keep your advice in mind for the future. I thought it would be best to get you involved while somthing could still be done to correct the situation. I apologize if this was t... | | Read Entire Entry |
| Posted by: paul1 at July 4, 2006, 5:22 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by gaming_mouse
So anyway, the commotion is about their refusal to stick to posted terms.... not about a rep giving me false info. If that had been the case (that is, if DW had clearly been excluded on the website, but the rep had mistakenly told me that it was allowed) I think their solution would have been fair. However, that is not the case.
Wow. You still haven't played this out? My goodness, give 'em some action on Pai Gow or something acceptable and be done with this.
You shot an angle, and it didn't pan out as well as you thought it would. And now you're being really really stubborn, and INSISTING that the casino do what you want done, even though this reputable casino has already admitted their omission and given you credit for the DW action you had given them already, which they did not have to do. Seems to me they have already been NICE to you. Like I've said. This casino group is rated A+ by Sportsbook Review and that rating ... | | Read Entire Entry |
| Posted by: Casinomeister at July 4, 2006, 5:04 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by gaming_mouse
Hey Bryan,
I have not played at all since that chat session. I've been waiting to see what you think and what your response will be.
Please note that what I feel is unfair is that they are refusing to comply with their posted terms. It is not simply that a customer service rep gave me erroneous info to begin with. The info that original rep gave me, when she confirmed that DW was allowed, was in agreement with their posted terms. Also note that the terms have been changed since this thread started. You need to look at Google's cache of the terms to see the terms under which I signed up -- there is a link to that cache in my OP.
So anyway, the commotion is about their refusal to stick to posted terms.... not about a rep giving me false info. If that had been the case (that is, if DW had clearly been excluded on the website, but the rep had mistakenly told me that it was allowed) I think their solution would have bee... | | Read Entire Entry |
| Posted by: gaming_mouse at July 4, 2006, 3:31 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
Man, this is a hell of a lot of commotion for a bonus error. I'm just getting to this thread that has gone on for five pages, and what I can tell it has stemmed from the customer service rep making an error on understanding what games were exempt.
From Gaming_mouse's chat session, they admit the error - allow the already played game play, but tell Gaming_mouse that he needs to comply with not playing that game any further. Apparently, Gaming_mouse feels this is not fair.
After the casino rep posted his response, did anyone PM him back? Just wondering.
I'll look into this.
Hey Bryan,
I have not played at all since that chat session. I've been waiting to see what you think and what your response will be.
Please note that what I feel is unfair is that they are refusing to comply with their posted terms. It is not simply that a customer service rep gave me erroneous info to begin with. The info t... | | Read Entire Entry |
| Posted by: Mousey at July 4, 2006, 1:02 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
.....
From Gaming_mouse's chat session, they admit the error - allow the already played game play, but tell Mousey that he needs to comply with not playing that game any further. Apparently, Gaming_mouse feels this is not fair.
.....
Too many mouses in our house? substitute Gaming_mouse for Mousey ...
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| Posted by: Casinomeister at July 4, 2006, 9:33 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Man, this is a hell of a lot of commotion for a bonus error. I'm just getting to this thread that has gone on for five pages, and what I can tell it has stemmed from the customer service rep making an error on understanding what games were exempt.
From Gaming_mouse's chat session, they admit the error - allow the already played game play, but tell Gaming_mouse that he needs to comply with not playing that game any further. Apparently, Gaming_mouse feels this is not fair.
After the casino rep posted his response, did anyone PM him back? Just wondering.
I'll look into this.
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| Posted by: rreevy at July 2, 2006, 5:50 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
I always thought that bonuses were awarded on the principle that the T&Cs applied to the bonus were the ones in force when the player claimed the bonus. Period. Allowing casinos to make even minor changes to the T&C after a bonus had been credited would set a dangerous precedent.
I also think it's ridiculous to suggest that players are supposed to infer that games are supposed to be excluded, when they aren't specifically mentioned. There often appears to be little logic to the games excluded. I remember an MG casino whose sign-up bonus allowed all forms of blackjack except Vegas Strip. Vegas Strip has the lowest house edge of the BJ games normally found in MG's download software, but it's hardly different from Atlantic City (0.361% compared with 0.365% I think).
The idea of counting this player's Deuces Wild wagering only up to the point where they checked how much had been wagered, as well as being unsatisfactory, is also silly imo. Suppose the player had already met the ... | | Read Entire Entry |
| Posted by: soflat at June 28, 2006, 6:14 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by bb1webs
Show some darn class and really comp the player something to give them reason, and the rest of the readers ... a reason to want to believe your casino is not just willing to do the minimum ... but that it is outstanding.
Yeah, now you're talkin'! There were actually people posting positive experiences about this outfit early in the thread. They could have stepped up to the plate right then and scored accolades all around (and probably a few of these high-rolling, slot-spinning, Casino Meister players too).
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| Posted by: bb1webs at June 28, 2006, 6:09 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Hi again,
to explain: the reason this is such a sore spot with me is that online casinos have no where near the operating costs that a B&M casino.
and I understand that you're operating on the %s, but so do the B&Ms and yet they can still afford to comp everything from hotel rooms and food, to shows etc.
They pay a monthly light bill that would likely turn a tight-azz's hair white.
All that money which went towards building the casino. the parking lots. Why I bet the cost of the cement alone ... just in the parking lots would be enough to bankrupt most online casinos.
The payroll has to be much more than that of an online casino.
I could go on and on.
Yet these casinos can manage to come up with decent comps. Especially when they are wrong. Where do you think this behavior was learned to be expected? From Vegas casinos. They know how to treat a player. (though to be fair; they ain't what they used to be either unless yo... | | Read Entire Entry |
| Posted by: bb1webs at June 28, 2006, 5:58 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Hi again,
well I know its hurt them with me. I have been thinking about listing them because of all the good things I've heard and now with their response, and more so lack of coming back in to make this right; will certainly not gain them any favors.
I am constantly amazed at how casinos will run a bonus offer and then seemingly turn around and treat players in this manner when they do everything right and God forbid: beat the system.
Even more concerning to me; is the numbers that are involved.
Honestly, if you guys can't afford to out and out comp a player the lousy ... well whatever it was, ... it sure isn't an amount that would impress me as this being a casino which has the resources to pay large jackpot wins if they're willing to piss-off a player over the amount of a bonus.
I have said this many times before and the only thing not still relevant is the amount it costs me to get a real depositing player ... (that amount I'm certain has climbe... | | Read Entire Entry |
| Posted by: gaming_mouse at June 28, 2006, 5:29 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by Linus
Jonah, they've already credited you with the wagers you've already made, right?
So the question is whether you can fulfill the rest of the WR playing the game you signed up to play in the first place.
In principle the answer ought to be "yes."
But if it were me, I'd want to get shut of the place as quickly as possible. And it's not like you can take this case to court, or something.
Linus,
Yes, that is all correct. And they told me that I could finish out the remaining $4000 in wagering on the other allowed games, just not any form of VP.
But I actually think at this point it might be best to have some public awareness of the case here before I do anything. I have screenshots of their promise to let my DW wagers until now count, but I've already seen that they are not above going back on their word.
Since they are an accredited casino, and since that must help their bus... | | Read Entire Entry |
| Posted by: Linus at June 28, 2006, 5:13 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Jonah, they've already credited you with the wagers you've already made, right?
So the question is whether you can fulfill the rest of the WR playing the game you signed up to play in the first place.
In principle the answer ought to be "yes."
But if it were me, I'd want to get shut of the place as quickly as possible. And it's not like you can take this case to court, or something.
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| Posted by: soflat at June 28, 2006, 5:06 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
I thought the manager just made a mistake as Deuces Wild was clearly not prohibited by any stretch of the imagination.
But as his only response in the last 24 hours has been to change the T&Cs on their site, I have concluded it was NOT just a mistake, but rather a bait and switch.
Even though their T&Cs allow for a bait and switch, that is not what we expect from Accredited casinos.
I think you should ask Bryan to officially weigh in on this one.
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| Posted by: LinkMeistress at June 28, 2006, 5:03 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by gaming_mouse
What is my practical recourse at this point? Should I contact Bryan and ask him to look at the thread, or will this just happen? Will Bryan be able to do anything if he does look at thread and if he agrees that VIP Casinos should take responsibility for their error?
In a nutshell, what can I realistically expect at this point? I figured that since VIP Casinos is an accredited casino here that Bryan would be able to put some pressure on them to do the right thing....
Personally, I would just wait a little. I know that you've already been waiting, but the post is still quite active. It seems to have stirred some interest so just give it a little time.
I don't think that anyone could even give you any hints about what to expect from this point on except the casino representative(s) - but that's just my opinion. I am interested to see the outcome of this post and hope that they do resolve it satisfactorily.
B... | | Read Entire Entry |
| Posted by: gaming_mouse at June 28, 2006, 4:39 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Thank you to everyone who took the time read my post, weight all the facts, and respond.
I now have a practical question. The casino manager registered on this site has already seen the thread, responded to it breezily, and then ducked out after his misreading of the terms was pointed out. Now a number of respected posters have noticed this as well, and think it is clear that VIP Casinos is in the wrong here.
What is my practical recourse at this point? Should I contact Bryan and ask him to look at the thread, or will this just happen? Will Bryan be able to do anything if he does look at thread and if he agrees that VIP Casinos should take responsibility for their error?
In a nutshell, what can I realistically expect at this point? I figured that since VIP Casinos is an accredited casino here that Bryan would be able to put some pressure on them to do the right thing....
Please let me know.
Thanks,
Jonah
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| Posted by: LinkMeistress at June 28, 2006, 2:35 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
I also think that BB1webs said it well.
I personally like VIP Casinos. I enjoy my play there, I have had quite a few conflicting chat sessions, but things have always been resolved.
The thing that was most disturbing to me is the reply given by a manager/representative. IMO, the manager/ representative is the overseer who has to weigh all facts - kinda like a judge. Make a decision and act upon it accordingly. I don't think that happened here.
All I can say with certainty - at least on my end is that as far as I know about their bonuses..... you can ONLY play the bonus in the RTG platform, from there, there are more restrictions. You cannot play a bonus on any of the instant play games. Not even the slots! That's about the most consistent thing that my live chat sessions have revealed.
But like I said, I still enjoy my play there, I've always been able to get things resolved and most times, I play there with no bonus. So I don't really worry too much about the... | | Read Entire Entry |
| Posted by: henryVIII at June 28, 2006, 12:06 pm | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by bb1webs
Hi all,
well I think VIP really drops the ball here.
Its quite obvious the player having seen that the game they wanted was NOT listed in the DO NOT play list; and even having the sa y to contact CS to make certain there is no mistake, then given the okay to play by CS: then the clever idea to totally protect themself by getting a screenshot of what the CS agent had said ...
says to me that this is the state that OG has reached, where a sa y player not only has to make certain the terms are read ... and written correctly to the point of contacting CS for confirmation ... but then on top of that getting positive proof the CS said what they said ... and then after all that: getting shot down the way it went is ... disturbing to say the least.
Geez! What's next? apparently they're suppose to be able to anticipate what the casino may change the rules to?
What really gets me most about this is the playe... | | Read Entire Entry |
| Posted by: bb1webs at June 28, 2006, 10:49 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Hi all,
well I think VIP really drops the ball here.
Its quite obvious the player having seen that the game they wanted was NOT listed in the DO NOT play list; and even having the sa y to contact CS to make certain there is no mistake, then given the okay to play by CS: then the clever idea to totally protect themself by getting a screenshot of what the CS agent had said ...
says to me that this is the state that OG has reached, where a sa y player not only has to make certain the terms are read ... and written correctly to the point of contacting CS for confirmation ... but then on top of that getting positive proof the CS said what they said ... and then after all that: getting shot down the way it went is ... disturbing to say the least.
Geez! What's next? apparently they're suppose to be able to anticipate what the casino may change the rules to?
What really gets me most about this is the player did everything right to the point of practically g... | | Read Entire Entry |
| Posted by: paul1 at June 28, 2006, 9:44 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Quote: Originally Posted by chuchu59
I was thinking that if a casino has 10 VP games and lists 9 of them as excluded games, wouldnt it be their INTENTION to single out the 10th as being not excluded? It can always be argued both ways.
Weigh the two possibilities. It's either like you just said, or someone made a mistake. Go ahead and argue it both ways, but I say it's at least reasonable to think someone writing the terms made an omission. In fact, in this case, I say it was reasonable to think that it was more likely that there was an omission.
I still say I bet they do right by this player. This is definitely one of the better casinos in cyber space.
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| Posted by: paul1 at June 28, 2006, 9:33 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
Hey y'know what, if the terms say you can play roulette after all WR are met, I'm STILL not going to do it. Because I've seen how sticky things can get in these situations.
Do you think the OP might have had even a tiny hunch that he had found a "loophole"? If I was him, I would not have played DW unless I was absolutely sure it was ok.
My hunch is the OP shot an angle. Either way, I'm a betting man. And I bet this casino makes things right.
Hey believe me, I like ideo poker. I wish we could play ideo poker there for a bonus. Because I would. But they don't, so I won't. Btw, I think they have a pretty fair comp program, as far as online casinos go anyway. Happy hour on Fridays, double points. Sure, there are better deals to be found. But this is a decent outfit. Their sports book and race book are rated A+.
That's my 2-cents.
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| Posted by: Zoozie at June 28, 2006, 9:03 am | | Topic: Accredited Casino "VIP Casinos"; Resolved Forum: Casino Meister |
I have seen several examples where just one or a few ideo poker games are allowed and it was intended this way. So I do not agree that the player
should have realized it was a mistake.
The most common example is MG sign-up bonuses where only single line Dueces Wild is allowed. A few MG casinos (Fortune Lounge etc.) has this as in their sign up-bonus half a year ago. The reason is that this game has payout at 96%.
But I have seen several other examples, and also others where Dueces Wild was one of the few allowed ideo-poker games.
According to their T&C Dueces Wild was NOT excluded. And if they meant all ideo poker games was excluded I would expect them to write that instead of a long list. So it was not an obvious mistake.
If it was a mistake - pay the player (peanuts) and change the T&C to what you mean (allready happened I can see).
What boggles me most is that the case came this far. The casino make a minor mistake in the T&C and tries to s... | | Read Entire Entry |
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