| Posted by: sirius at July 12, 2006, 4:33 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Hi,
Hmmm... how do I start with this. I PM'd Jane the casino manager a few times but didn't get a reply to my third PM quite a while ago asking what she said to the support because she told me twice that she had spoken to them and they would get back to me but both emails from the support were almost identical. I appreciate the decision but I've not actually had the money back yet into my account! Those terms you quoted are quite new too. I would have liked more notice. I only needed to play a single bet at the casino to stop it from happening but by the time I saw the email and reinstalled the casino, it was too late.
In fact, you removed another £2 from my account on the 7th... (is the dormancy fee in the terms and conditions somewhere?). I would like to finish the wagering as quickly as possible so please could you put the bonuses back soon.
Update: I just noticed an email from Jane on the 4th which I hadn't read until now while I was replying. I have a bonus cod... | | Read Entire Entry |
| Posted by: rreevy at July 12, 2006, 1:16 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Kudos to Intercasino for what is in my iew a pretty generous gesture of goodwill. It's good to know there are casinos out there who make a real effort to look after their customers, especially since in recent months we seem to have seen a number of formerly reputable casino groups go by the wayside.
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| Posted by: treacle at July 11, 2006, 4:46 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
I would like to respond on behalf of InterCasino, as their representative on here.
As you have all noticed this is something which is clearly stated in the terms and condition:
"If the bonus wagering requirements have not been met after 90 days and the bonus remains uncleared InterCasino reserves the right to remove the bonus from the player’s account."
We have never had a situation arise like this before, where a player has accummilated £700 in bonus's!
Had sirus contacted us at the time to explain the situation we would have been able to help in any way possible to prevent this from happening. We appreciate computers can be ery tempremental and are on hand to help in any way possible.
I would like to also point out that once we received the email from sirus, this was discussed and his money was given back to him within 5 days as an act of good faith.
Please be aware we will not refund all monies to players who fail to meet the... | | Read Entire Entry |
| Posted by: rreevy at July 2, 2006, 5:23 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
One thing I'm not clear on - did that £700 include winnings as well as bonus funds, or was it really made up of 14 £50 monthly match credits.
I was just wondering because it occurred to me that Intercasino might have a problem oiding a bonus when the WR hasn't been met. As I understand, Intercasino will let you withdraw your original deposit after losing the bonus, without meeting the WR (can someone confirm this? Never tried it myself). Surely that means the bonus is played first, and any winnings are dervied from bonus funds.
Imagine I deposit £50 and get a £50 bonus. I turn the £100 starting balance into, say, £300 - but I don't meet the WR. I then somehow fail to play again within 90 days. What happens?
Can my winnings be taken too as they are bonus funds? If so, this seems unfair on the player. On the other hand, if they just take back the £50 bonus, would I still have to meet the wagering requirements? If not, that seems unfair on the casino. The only fair thing I ... | | Read Entire Entry |
| Posted by: sirius at June 30, 2006, 1:06 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Another strange thing in the customer service email (not heard back again yet) was that at the end of it they wrote that I was still able to receive bonuses with my deposits. How is that any comfort when they just removed £700 from the account? I thought removing £2 earlier in the month for it being 'dormant' was strange enough. I didn't read the email in time but didn't really expect them to remove the bonuses and was shocked when I installed the casino and logged in and found out that they had.
I had a similar problem with VIPCasino (link below) but because I played they didn't remove the bonuses so I didn't know if they were really serious about it. Their email there was worded slightly wrongly too and I thought I had to play all the requirements when all I had to play was a single hand. http://www.casinomeister.com/forums/...r-feature.html
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| Posted by: Vesuvio at June 30, 2006, 1:01 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by tennis_balls
so you have separate accounts at IntercasinoUS and IntercasinoUK? I always assumed that wasn't allowed?
Fine for UK players, but not ice ersa, I'd guess. Sometimes life just isn't fair As Sirius said I'm sure it's because the US one was around first and they wanted UK players to join the new casino when they opened it. It'd be a bit harsh to then force players to close their US accounts.
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| Posted by: sirius at June 30, 2006, 12:51 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by tennis_balls
so you have separate accounts at IntercasinoUS and IntercasinoUK? I always assumed that wasn't allowed?
Intercasino was one of the first casinos I played at in 1999. When InterCasino UK came out many years later they sent me lots of CD's in the post about it and it was definitely encouraged to have both accounts.
By they way, does anyone know when the 90 day rule (saying they reserve the right- not that they would actually do it) came into effect? It wasn't actually 90 days in my case as it was over double that time I hadn't played according to the customer service email (not heard back since JaneB spoke to them again- don't even know what she said to them after their first email) so not sure why they suddenly sent that email to me with less than a week's notice. I was supposed to have played before 28th June to prevent this from happening but on the cashier statement it said the money was removed on the 27th.
The 9... | | Read Entire Entry |
| Posted by: tennis_balls at June 30, 2006, 12:24 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by sirius
I will definitely finish the wagering as soon as I can. I also have a lot to play at InterCasinoUS.
so you have separate accounts at IntercasinoUS and IntercasinoUK? I always assumed that wasn't allowed?
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| Posted by: sirius at June 30, 2006, 12:01 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
The computer was only about 4 years old apart from the operating system but I also had a laptop I used which I use all the time now because the desktop doesn't work anymore (the laptop is older and slower but it's ok).
I would have finished the wagering each month if I could and not let it build up. I never thought I would get banned as some people suggested but I just put off the wagering for later. I just never got round to playing due to lack of time and other problems with the computer. I will definitely finish the wagering as soon as I can. I also have a lot to play at InterCasinoUS and outstanding wagering at a couple of others with different software.
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| Posted by: WAYLANDER at June 29, 2006, 10:55 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Well ...... and i realise i could be well off track
But from a pure bonus point of iew
You cant be a banned for bonus hunting if you havent played em!
How long do you think you would keep getting the monthly ( i have heard of people who have been banned) if you kept depositing. playing the minimum ( to the exact £ ) ?.....NOT 14 TIMES IM SURE
This way you play em in 1 go and as the wagering is accumulated you are only playing the minimum on each
And like i said , how can you be a bonus hunter as you havent played them yet.... so of course he can have next months
WAYLANDER
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| Posted by: WAYLANDER at June 29, 2006, 10:36 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Not really the point of this thread.....but
What was the masterplan of making 14 deposits in a row for the match bonus each month without playing towards the wagering?
I wish i could afford to tie up all that cash and forget about it for a year or so!
WAYLANDER
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| Posted by: GrandMaster at June 29, 2006, 10:29 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by sirius
It was apparently 14 bonuses of £50 (I haven't deposited there the last couple of months but usually did for the match bonus). I wish I was able to play a bit before but the computer the casino was on was an old one with Windows98 and the hard drive died and the whole computer actually stopped working completely shortly afterwards (probably the power supply). Also, Intercasino always froze the internet connection on that computer after 20 minutes play and I had to reboot. I mentioned this before on other threads here.
You could have bought a decent computer for a lot less than £700.
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| Posted by: Slotster! at June 29, 2006, 10:22 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by sirius
I did contact the manager JaneB
This always makes me smile...
I can see her now, reclining on her luxurious chaise lounge, Cristal and grapes to one side, laptop to the other... Norks half hanging out of her Prada evening gown - replying personally to player emails
Intercasino - you're faultless in a lot of regards, and ery well respected in the player community it seems... The 'Jane Bentley' thing though, eh? It's a bit silly
Sorry - as you were!
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| Posted by: sirius at June 29, 2006, 10:03 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
I did contact the manager JaneB who told me today that she contacted the support and I'd hear back from them which I did. They didn't really help so when I contacted her again she said she would talk to them and I'd hear back from them but as yet I haven't heard from them again. Another strange thing is they seem to have removed the £700 the day before the actual deadline.
What customer support did say in their email was that I hadn't played since November last year. This was well over 6 months ago. It isn't an automatic thing after 90 days at all so I didn't think they would really do this. It seems like this email was triggered long after this and there is little notice to the player about it. I'm not sure when the 90 days term came in (probably long after I signed up) but since it was long after 90 days I didn't really expect anything like that to happen.
It was apparently 14 bonuses of £50 (I haven't deposited there the last couple of months but usually did for the ma... | | Read Entire Entry |
| Posted by: A23456789TJQK at June 29, 2006, 9:07 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by chuchu59
Intercasino does not ban players from my area of abode. It simply does not give matching deposits. Grow up, kid.
Don't snap on my ambiguity and think you can get away with it. Of course that was what I was referring to- banning HK players from having the bonus. I still remember how badly you were arguing HK and China are not one country I literally had my ass off laughing.
Would you have said to yourself back then: "I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to deny a bonus without any reminder."
At least I am not a bonus-whoring. (Yeah c'mon have your lovers keep lowering my rep points, when I am in the red there is really nothing more you can do) And...
SCOOTER and every single one of you I seriously think this behind the back rating thing is really not a MAN thing, when you disagree, post it up. Only pathetic losers find pleasure kicking a d... | | Read Entire Entry |
| Posted by: vinylweatherman at June 29, 2006, 8:34 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
I am also surprised at the £700 figure, this is 14 months worth of bonuses. Many casinos have a clawback term for bonuses. It may have helped to contact Intercasino UK (preferably direct to JaneB rather than Crypto support), to let them know about the hard drive failure long before the 90 days were up.
If you had some other computing availability, it might have been worth installing the casino temporarily, play a single game, and then uninstall it. Many sites don't let you keep the funds with a single game, the full WR must be completed.
Others should note this experience, if you know you are not going to play for an extended period, check the time limits in the terms to see if they will become an issue. 60 to 90 days is the norm, and at 180 days many will remove funds entirely, not just bonuses. This may be just for security, but a few have terms that allow them to keep the funds after 180 days.
Usually, only one game is needed to reset the count back to day one. I have sometimes done th... | | Read Entire Entry |
| Posted by: Scooter7 at June 29, 2006, 1:09 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by chuchu59
I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.
I've seen chuchu speak ill of Intercasino when he thought they were wrong; kudos for being fair and balanced when he thinks they're right
Many poker sights have time limits on redeeming bonuses so I don't think there's an issue here. The email reminder is a nice CS touch that shows Intercasino would rather help players than punish them.
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| Posted by: chuchu59 at June 29, 2006, 12:26 pm | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by A23456789TJQK
Let's see if that happens to you what you'd say
oh but i forgot, you'd from a country which Intercasino bans....emm let me dig out that thread in which you complaint badly so everybody can have a look of how you felt back then
It's interesting to see how people can be blinded by hatred. Intercasino does not ban players from my area of abode. It simply does not give matching deposits. Grow up, kid.
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| Posted by: A23456789TJQK at June 29, 2006, 10:05 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by chuchu59
I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.
Let's see if that happens to you what you'd say
oh but i forgot, you'd from a country which Intercasino bans....emm let me dig out that thread in which you complaint badly so everybody can have a look of how you felt back then
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| Posted by: chuchu59 at June 29, 2006, 9:24 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.
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| Posted by: Vesuvio at June 29, 2006, 7:37 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Quote: Originally Posted by sirius
Another strange thing I noticed in the email was that it was titled 'clawback' although the title isn't shown with some mail readers but it's in the html.
At least no-one's going to be able to accuse them of any honourable intentions!
Quote: Originally Posted by sirius
I'm hoping they will give me the money back as I wasn't able to play before the deadline.
I hope so too, and a player could easily be on holiday when receiving the e-mail, but the problem is the deadline's also in the terms and conditions (I'm not sure since when):
Quote:
If the bonus wagering requirements have not been met after 90 days and the bonus remains uncleared InterCasino reserves the right to remove the bonus from the player’s account.
So there's not much you can do other than appeal to their good nature. In any case, it's good that you've highlighted this so others can avoid the same trap.
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| Posted by: sirius at June 29, 2006, 6:52 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
Another strange thing I noticed in the email was that it was titled 'clawback' although the title isn't shown with some mail readers but it's in the html.
I'm hoping they will give me the money back as I wasn't able to play before the deadline.
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| Posted by: sirius at June 29, 2006, 6:48 am | | Topic: InterCasino UK removed £700 from my account! Forum: Casino Meister |
I just noticed this email from 21st June from InterCasino UK:
Quote:
I've noticed that you haven't played at our tables for over 3 months now. You still have funds in your account, some of which has been given to you as bonuses from Intercasino.
Your time to use these bonuses is running out! All you need to do to keep your remaining bonus cash is to play at least one single game at Intercasino.*
If you haven't played a game by midnight on 27th June 2006 then I'm afraid any funds remaining from your unfulfilled bonus requirements will be removed from your account. I therefore strongly urge you to play any of our fantastic games, including our new and hugely popular Texas Hold 'em Poker before 28th June 2006.
I checked the account and I only have £690 in there and I used to have £1390. They only gave me less than a week's notice and I didn't read it in time. At the beginning of the month they also removed £2 as a fee for dormant accounts which I ... | | Read Entire Entry |
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