| Posted by: nikest at July 18, 2006, 7:58 pm | | Topic: Heaven Casino Forum: Casino Meister |
i have a past experience with elite club management. ery eryyyyyy slow payments. took almost a month to get my withdrawl. i will avoid this group at all costs.
| | Static Link |
| Posted by: giggs at July 18, 2006, 7:41 pm | | Topic: Heaven Casino Forum: Casino Meister |
Same story here...
Made a deposit of 200 £ on the 31st of May and wagered what I had to do, and the bonus got into the account as withdrawable.
After 14 days I received my deposit + winnings, but they refuse to pay the bonus for same reasons as seen in other posts.
| | Static Link |
| Posted by: searbyb at July 12, 2006, 10:50 pm | | Topic: Heaven Casino Forum: Casino Meister |
Still heard nothing about the Las Vegas trip but in iew of the above post I don't think I'll follow it up.
At least they paid my royal promptly.
| | Static Link |
| Posted by: winbig at July 10, 2006, 5:16 pm | | Topic: Heaven Casino Forum: Casino Meister |
Quote:
* Terms & Conditions
All terms and conditions relating to the Las Vegas offer are printed on the oucher which will be sent to you for completion.
Seems to me this is a "junket" trip. Only allowing UK players for this trip further enforces it. I doubt they're going to be out one cent, as the casino they send you to will reimburse them ONLY IF you wager X amt of $ &/or gamble X amt of hrs each day you're there.
I could almost guarantee that these T&C listed on the "voucher" will confirm that, and will also state that if you don't complete the WR for the trip, you'll have a nice hefty bill on your CC. (Which I'm sure is required to complete the oucher)
......and that's only if this trip isn't a scam to lure people in.
fyi:
Quote:
Junket: An organized group of gamblers that travel to a casino together. Junkets are usually subsidized by a casino to attract players.
| | Static Link |
| Posted by: bpb at June 28, 2006, 1:40 am | | Topic: Heaven Casino Forum: Casino Meister |
Quote: Originally Posted by Tdoggy
This sounds ery scary. Let me put them on my "not to play at casino list"
Chartwell software??? Pretty sure I played at one of their casinos a long time ago. And it was horrible. They can't be trusted from what I remember.
Eurobet uses Chartwell software. They for damn sure can be trusted.
Dunno, sounds like saying Bodog can't be trusted because Connecto uses the same software.
Or Bet365 is not to be trusted because African Palace uses the same software.
| | Static Link |
| Posted by: uungy at June 28, 2006, 1:32 am | | Topic: Heaven Casino Forum: Casino Meister |
Quote: Originally Posted by searbyb
Just to add my 6 pennorth - I have had exactly the same treatment as the rest, the only saving grace was that I did get a Royal for £1,000 which has been paid together with the balance of my original deposit. The bonus was withheld and I received word for word the same e-mails.
I do not leave cash on deposit at any of the casinos I play, I like to "pop in and out" to try new features as the fancy takes me.
This was not good enough for them and they offered me the £100 for £4,000 turnover deal with no gurantee that the original bonus would be added. My last e-mail to them also included a request as to the progress of my application for the "absolutely no strings" free trip to Vegas they offered new signees - no reply as yet.
Has anyone received any details of this trip?
I sent off a while ago, and recieved nothing, as yet!
| | Static Link |
| Posted by: Tdoggy at June 27, 2006, 2:06 pm | | Topic: Heaven Casino Forum: Casino Meister |
This sounds ery scary. Let me put them on my "not to play at casino list"
Chartwell software??? Pretty sure I played at one of their casinos a long time ago. And it was horrible. They can't be trusted from what I remember.
| | Static Link |
| Posted by: searbyb at June 27, 2006, 1:28 pm | | Topic: Heaven Casino Forum: Casino Meister |
Quote: Originally Posted by searbyb
Just to add my 6 pennorth - I have had exactly the same treatment as the rest, the only saving grace was that I did get a Royal for £1,000 which has been paid together with the balance of my original deposit. The bonus was withheld and I received word for word the same e-mails.
I do not leave cash on deposit at any of the casinos I play, I like to "pop in and out" to try new features as the fancy takes me.
This was not good enough for them and they offered me the £100 for £4,000 turnover deal with no gurantee that the original bonus would be added. My last e-mail to them also included a request as to the progress of my application for the "absolutely no strings" free trip to Vegas they offered new signees - no reply as yet.
Has anyone received any details of this trip?
I have now sent two reminder e-mails asking them under what conditions their original bonus will be given an... | | Read Entire Entry |
| Posted by: big_mac at June 25, 2006, 2:56 pm | | Topic: Heaven Casino Forum: Casino Meister |
My only information is from Casinomeister cautions Feb 17!
'the company was concerned about player satisfaction, but had decided to handle complaints through Elite Club Management' , but I guess that is more just for the Casinos 'managed' through Elite Club.
| | Static Link |
| Posted by: jetset at June 25, 2006, 9:22 am | | Topic: Heaven Casino Forum: Casino Meister |
Big Mac, I think (and I'm open to correction) that they put themselves forward as a channel for disputes to Chartwell, seeing as Chartwell resolutely refuse to get directly involved with players.
BTW imo that sort of archaic approach is in urgent need of revision by this Canadian company (Chartwell) especially as they have repeatedly said that their main business thrust is toward the European market, and their London-based executive Lee Richardson is adopting an increasingly high profile in industry matters.
IMO it's high time Chartwell realised that today's market is much more player-sa y and demanding; they need to open a alid and efficient channel for player issues at their licensees instead of coming the old "hands off" b.s.
| | Static Link |
| Posted by: big_mac at June 24, 2006, 3:00 pm | | Topic: Heaven Casino Forum: Casino Meister |
Just thought that I would try and add a little to this.
The bonus is awarded only after wagering the required amount.
It then shows in the cashier as 'withdrawable bonus'.
The first that the player finds out about a problem is that the bonus amount is simply missing from the withdrawal.
Heavencasino have said 'We appreciate you have wagered the required amount but our bonuses are meant for genuine customers who continue playing in our casino'. So they aren't even claiming that the players didn't meet the terms.
What bothers me is that Elite Club Management are saying that the casino is correct and within their rights to do this, aren't they supposed to be handling the complaints for arious Chartwell casinos?
| | Static Link |
| Posted by: searbyb at June 23, 2006, 12:25 am | | Topic: Heaven Casino Forum: Casino Meister |
Just to add my 6 pennorth - I have had exactly the same treatment as the rest, the only saving grace was that I did get a Royal for £1,000 which has been paid together with the balance of my original deposit. The bonus was withheld and I received word for word the same e-mails.
I do not leave cash on deposit at any of the casinos I play, I like to "pop in and out" to try new features as the fancy takes me.
This was not good enough for them and they offered me the £100 for £4,000 turnover deal with no gurantee that the original bonus would be added. My last e-mail to them also included a request as to the progress of my application for the "absolutely no strings" free trip to Vegas they offered new signees - no reply as yet.
Has anyone received any details of this trip?
| | Static Link |
| Posted by: chuchu59 at June 15, 2006, 4:38 am | | Topic: Heaven Casino Forum: Casino Meister |
This is absurd. The Terms and Conditions state clearly that the bonus may be withdrawn after the WRs have been met. Otherwise, a withdrawal cannot be made. In this instance a withdrawal is made and went through minus the $50 bonus. What the casino is doing is a direct iolation of its own terms. The casino seems to be stupid as well as roguish if they dont even know that they have issued a bonus of $200 instead of $50. Maybe they changed their Ts and Cs recently to limit the bonus to a maximum of $50. The mind boggles.
| | Static Link |
| Posted by: vinylweatherman at June 15, 2006, 12:09 am | | Topic: Heaven Casino Forum: Casino Meister |
Strange how they see someone cashing out means they do not intend to play again. Of course, by "jerking around" with the player, they make this happen, and can then say "look, we told you so - he never played again".
I am afraid casinos have brought this upon themselves. I always like to make at least one cash-in as soon as possible, as this is when the "jerking around" is most likely with regard to documents, approval, finding how good they REALLY are. If they are going to be "funny", I would rather know quickly, rather than after playing for a while and brewing up a big cash-in and hitting trouble then.
These replies look as though the "pit boss" never intended to allow the bonus to be cashed in with winnings, but only when players were down overall. Effectively a sticky/phantom bonus, but they allow new players to believe otherwise. It would be interesting to see if a pure slots player would get the exact same review after winnin... | | Read Entire Entry |
| Posted by: paul02085 at June 15, 2006, 12:09 am | | Topic: Heaven Casino Forum: Casino Meister |
These jokers need to be rogued right away. What a bunch of theives. Lord they just opened up and already are screwing people.
I would no way in h.ll play at a Chartwell site.
| | Static Link |
| Posted by: henryVIII at June 14, 2006, 12:33 pm | | Topic: Heaven Casino Forum: Casino Meister |
Who in their right mind would play there?
Whats the general rule for new casinos anyway? Is it regarded as unsafe to play at them in all cases? Clearly here I am glad I didnt.
| | Static Link |
| Posted by: rpalmer83 at June 13, 2006, 10:11 am | | Topic: Heaven Casino Forum: Casino Meister |
Also having similar trouble here.
I originally deposited £200, recieved a £200 signup bonus. After exceeding the wager requirements significantly and playing mainly BlackJack. Withdrew £450. I recieved £400 credited back to my bank account fairly quickly. But obviously it was £50 short.
A few days later I recieved an email stating that the rest of my cashin was a bonus and needed review by the Pit Boss.
A week passed then I got the following email:
Quote:
Dear Sir,
Thank you for playing at Heaven Casino.
We have carefully examined your bonus request but unfortunately we cannot issue your bonus.
We appreciate you have wagered the required amount but our bonuses are meant for genuine customers who continue playing in our casino, not for players exploiting our generous offer by playing at low risk and withdrawing money straight after the requirements have been met.
By this we me... | | Read Entire Entry |
| Posted by: dmungall at June 13, 2006, 9:54 am | | Topic: Heaven Casino Forum: Casino Meister |
Beware of this casino.
I deposited £200 for their £200 sign up 100% match bonus.
Wagered well over the requirement, on a ariation of games and eventually cashed out £600.01 (even though I could have cashed out £700+ but continued playing).
Asked for payment be credit card. The casino paid £200 (original deposit) back by card and then requested that another withdrawal option be used.
Asked for remainder of payment (£400.01) to be paid by cheque.
Then received an email saying £600.01 had been paid to credit card on 29/5/06 and the remainder of the payment would be made after bonus eligibility had been reviewed by the pit boss. Confused??
Then received another email saying that £400.01 had been dispatched to me by cheque, with the remaining £200 bonus being held until reviewed by pit boss. Confused even further???? These people had already paid me £200.
After a couple of weeks eventually received another email (still no cheque, bt... | | Read Entire Entry |
| Posted by: rocket79 at June 13, 2006, 9:46 am | | Topic: Heaven Casino Forum: Casino Meister |
I am also having problems here. I have received my deposit back but not my winnings. I have met all the requirements and not broken any T&C's. They asked for an alternative method of payment than my card, then I asked for a cheque and they asked to confirm my address. After that they told me I wasn't going to get the winings after all. Is there anything I can do about this?!
| | Static Link |
| Posted by: nafanny29 at June 13, 2006, 12:35 am | | Topic: Heaven Casino Forum: Casino Meister |
I have recieved over 50 spam emails from this casino. How they got 3 of my email addresses I dont know!! Obviously passed to them by one of my existing casinos/pokerrooms. Online privacy... what online privacy.
| | Static Link |
| Posted by: stestretton at June 12, 2006, 2:15 pm | | Topic: Heaven Casino Forum: Casino Meister |
Bonus added today, maybe this site helped I don't know. Others will be along shortly (from another forum) with missing withdrawls and lost bonuses (with hideous excuses).
Thanks
| | Static Link |
| Posted by: vinylweatherman at June 12, 2006, 11:23 am | | Topic: Heaven Casino Forum: Casino Meister |
WTF is this "we hate Neteller" crap coming from a few casinos all about!
Why Neteller, Neteller are probably the best regulated of the E-wallets, being IOM based and UK regulated.
Should casinos with any sort of anti-Neteller terms buried in T & C be avoided?, previous casinos to have these terms have turned out to be Rogued for other practices.
Most casinos prefer Neteller and will often give an EXTRA bonus for using it as it is cheaper for the casinos.
This could be a way of putting off US players, who CANNOT use the card options to deposit.
| | Static Link |
| Posted by: quber at June 12, 2006, 11:17 am | | Topic: Heaven Casino Forum: Casino Meister |
I wouldn't use neteller here, this is clause 3 of the bonus T's and C's
# The welcome bonus received ia funds deposited by NETELLER may be withdrawn only after an amount totalling no less than 60 times the bonus amount has been wagered.
| | Static Link |
| Posted by: stestretton at June 12, 2006, 10:08 am | | Topic: Heaven Casino Forum: Casino Meister |
Small update; still no funds and only occasional replies to emails; other forums have experienced problems also.
Does the casinomeister have any power here? Maybe if other disgruntled customers pipe up also?
Regards
Steve
| | Static Link |
| Posted by: vinylweatherman at June 8, 2006, 11:17 pm | | Topic: Heaven Casino Forum: Casino Meister |
Good pedigree there, but they spoilt it by spamming for business - first impressions count, and they got off to a bad start - only compounded by seeming to upset a player from the start.
New businesses usually use "loss leader" promotions to gain a measure of goodwill. Shutting down players for seeking a bonus which is offered does not give the impression this is an operation that will keep to promises made in their advertising copy, which then renders this copy almost worthless.
| | Static Link |
| Posted by: Simmo! at June 8, 2006, 9:07 pm | | Topic: Heaven Casino Forum: Casino Meister |
Courtesy JetSet's Infopowa service:
Quote:
4 NEW SITES IN INSIDE GAMING DEBUT
3 February 2006
Experienced management team announced
New managed services kid on the online gaming industry block (see previous InfoPowa report) Inside Gaming Limited has announced the launch dates for its first four managed gaming sites for clients. The new sites include one marketing and three casino/poker sites.
During the first quarter of 2006, IG is launching fully managed gaming sites for the following clients: Financial portal ADVFN will launch with ADVFN Poker.com; marketing specialist company Home-ad is launching casino and poker room Heaven.com; new UK high street bookmaker Better will be launching a Better.com branded casino and poker and promotional company Bonnevista Limited are launching their flagship European brand Lukto.
The gaming operations are all powered by Chartwell Technology software. Chartwell recently took over the MicroPowe... | | Read Entire Entry |
| Posted by: stestretton at June 8, 2006, 7:05 pm | | Topic: Heaven Casino Forum: Casino Meister |
I spoke with them on the phone (again) today - they promised to ring me back tomorrow, after consulting with a manager.
I mentioned this site, but they didn't take any notice, maybe she didn't understand? On another board people have been paid no problem.
I can't find anybody to PM, and have searched all over this site for anything related to heaven - I can't find even one article mentioning them. Lesson learnt I suppose, I will note back here the outcome so others in the same situation are assured/not.
| | Static Link |
| Posted by: rreevy at June 8, 2006, 1:02 pm | | Topic: Heaven Casino Forum: Casino Meister |
I got a spam from them too.
They are something to do with something called 'Elite Club Management' - I'm not sure if that's a casino group or a payment processor, though I suspect the latter. I have played at another casino using this, but not using the e-mail address they contacted me on.
| | Static Link |
| Posted by: vinylweatherman at June 8, 2006, 10:03 am | | Topic: Heaven Casino Forum: Casino Meister |
Don't hold your breath, I was spammed by them yesterday. If they are based in the UK, this is not on!!!!
I have never had a relationship with them, and wonder how they got my E-mail.
If they are new, they don't seem to realise that the last thing they want to do is appear to be spamming, and screwing players from the ery beginning!
| | Static Link |
| Posted by: Simmo! at June 8, 2006, 8:38 am | | Topic: Heaven Casino Forum: Casino Meister |
Regarding Heaven Casino, I have informally arranged to go and isit "Inside Gaming" who provide a managed service for this and other Chartwell casinos later this month, so if there is anything specific you'd like me to ask, please feel free to PM me. Heaven itself is a new casino - JetSet's Infopwa service released some info on both Heaven and Inside Gaming recently if you search down the Meister's News page.
Simmo!
| | Static Link |
| Posted by: chuchu59 at June 8, 2006, 4:34 am | | Topic: Heaven Casino Forum: Casino Meister |
Come on guys, if you really want her to come back, get the name right first. It isnt slotchick nor slotschik.
Slotchik, please, come back and have a good time with us. We all miss you.
| | Static Link |
| Posted by: mitch at June 8, 2006, 1:27 am | | Topic: Heaven Casino Forum: Casino Meister |
Quote: Originally Posted by stestretton
Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!
Slotchick
Come back, we miss you!
You never had any probs at this site. I am sure few people will be bothered about unsubstantiated allegations posted elsewhere.
Mitch
| | Static Link |
| Posted by: paul02085 at June 8, 2006, 12:54 am | | Topic: Heaven Casino Forum: Casino Meister |
Quote: Originally Posted by stestretton
Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!
Another Slotchik sighting????
| | Static Link |
| Posted by: stestretton at June 7, 2006, 7:14 pm | | Topic: Heaven Casino Forum: Casino Meister |
Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!
| | Static Link |
| Posted by: stestretton at June 7, 2006, 6:51 pm | | Topic: Heaven Casino Forum: Casino Meister |
Hi all,
I have recently deposited at www.heavencasino.co.uk, playing my preffered game of BJ.
I was playing £2 per hand and feel as though I got royally screwed as I lost £70 in £1000 of wagereing. I have had freak runs like this in the past so I was willing to look past it and to just receive the bonus (£50) that was due and walk away a £20 worse off (becasue I got a bad ibe from the place).
The customer service replied to my request for the bonus almost immediately with this:
--------------------------
Hi Steven,
Thank you for contacting Heaven Casino Support.
We regret to inform you that we are unable to accede to your request.
If you have any further queries, please do not hesitate to contact us further at your convenience either ia email or on our toll free number.
Best Regards,
Alan
Heaven Casino Support Team
------------------------
So I replied to them - asking why... | | Read Entire Entry |
|