| Posted by: winbig at August 1, 2006, 6:20 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I see they're still on the accredited list, so I assume nothing's happened....
One thing in their favor though, they have completely removed every game except slots from the allowed list in their T&C.
Quote:
# Bets placed on all card games, table games, and, ideo poker games do not count towards the wager requirement
Here's your laugh for today:
Quote:
Deposit $100, Get $100 Bonus. Play with $200.
Deposit $1,000, Get $1,000 Bonus. Play with $2,000.
Deposit $1,000,000 Get $1,000,000 Bonus. Play with $2,000,000!!!!!
Let me go xfer $1,000,000 right now! I'd only have to wager $40,000,000 to cashout lol
| | Static Link |
| Posted by: liquuid_fusion at June 28, 2006, 3:37 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Just for completeness, they paid me back my deposit after about a week.
Their rep did not reply when I asked him to explain what it was about me speciifically that made them deem me a "professional player".
They are still sending me promo emails
I will not be returning.
| | Static Link |
| Posted by: Casinomeister at June 25, 2006, 7:28 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by WLVRYN
Meister, I know you were on acation during this, but was just wondering if you had a chance to get in touch with these guys and see what the story is?
I thought it was resolved since no one has been hammering me on this. I'll check tomorrow.
| | Static Link |
| Posted by: Casinomeister at June 16, 2006, 7:12 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
<sigh> I'm still chillin' in Laguna Beach...I'll be getting on this early next week.
By the way, Racetrack and City Club have been listed here prior to the Playtech "break" and then listed afterward since Playtech came back on board. There have been ery few complaints about them and this is somewhat surprising.
I'll check this out upon my return to Bierland.
| | Static Link |
| Posted by: sneakattack at June 16, 2006, 5:49 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
My friend had an extremely interesting experience here. Hes never played at any online casino, and signed up at racetrack. He tried to get the bonus, support said the bonus is usally automatically credited to the account, but his wasnt. After emailing racetrack he was rejected for the bonus. He had never played at any online casino and still got turned down for the bonus.
What do you have to do, earn a reputation for being a loser before depositing here?
| | Static Link |
| Posted by: WLVRYN at June 16, 2006, 2:46 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Just wanted to chime in that I had the same issue with them about 2 weeks back (signed up, live chat offered me the $300 signup bonus, deposited, got no bonus, was told I could play without the bonus, then withdrew). I have done fairly well on Playtechs with a couple of big sticky wins under my belt, so I was starting to get worried that I was in some sort of "black book." I am glad to see that I'm not the only one. That being said, I'm not going to play at a place that treats me like a card counter before I even played a hand. I have plenty of other places that I can play that dont treat me like a cheater.
I think that Racetrack will have a ery hard time getting new customers if they treat players this way. I mean its not like they have a well known name for the random newb, you have to be a fairly knowledgable online gambler to even stumble across them.
And could someone please tell the Playtech guys who set up the casinos to stop having the credit card option be the fi... | | Read Entire Entry |
| Posted by: arccos at June 16, 2006, 1:33 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
WTF are PLaytech up to, they should NOT be passing information like that to what are effectively competitors to the other Playtechs you may have used. The only justification would be if you had committed a fraud at another Playtech.
It would be like Bryan telling one of his listed casinos that player X tended to sign up at almost every casino as soon as they appeared on the list. This is PERSONAL information in that it is gained by irtue of a business relationship between business A and customer B.
If the criteria is simply signing at ANY ONE other Playtech, then I doubt they give out this bonus ery often.
If what this CS agent said really turns out to be correct, I can't see them being "accredited" for much longer. If it is just incompetent CS, they had better get some training in soon.
I agree. If there is not anything in their T&C's about signing up with multiple Playtechs, and a list o... | | Read Entire Entry |
| Posted by: vinylweatherman at June 16, 2006, 12:12 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by BBKPoker
I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.
WTF are PLaytech up to, they should NOT be passing information like that to what are effectively competitors to the other Playtechs you may have used. The only justification would be if you had committed a fraud at another Playtech.
It would be like Bryan telling one of his listed casinos that player X tended to sign up at almost every casino as soon as they appeared on the list. This is PERSONAL information in that it is gained by irtue of a business relationship between business A and customer B.
If the criteria is simply signing at ANY ONE other Playtech, then I doubt they give out this bonus ery often.
If what th... | | Read Entire Entry |
| Posted by: BBKPoker at June 16, 2006, 12:03 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.
After I yelled a ton at a manager they agreed to rush my cashout to the next 12 hours, but this is a terrible policy, imo.
If you are going to not issue some a bonus, just decline the transaction, or at the ery least, send them an email when they've registered that they are welcome to play but without the bonus.
I think its a clear case of a casino loving collecting whatever interest they might for 4-5 days while they hold your cashout.
This casino should definitely *not* be accredited, imo.
| | Static Link |
| Posted by: vinylweatherman at June 15, 2006, 11:27 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
It is right that B&M casinos will eject the "pro". Often, this is the Blackjack card counter. It is the only game that can be beaten in the long run due to house edge and shoe penetration. Only a ery skilled player can do this, and once caught, their photo goes on an industry database.
However, they can only determine that someone is probably a card counter after they have played a fair bit of Blackjack, and their bet changes have been mathematically analysed.
Determining that someone is a "pro" before they enter a premises is rather different. How can you even "look like" a known "abuser" online till a photo ID has been provided.
The only thing these players had in common was that they deposited the whole £300 for the full amount of bonus. Asking about Blackjack does not help though, best ask CS the ins and outs of slots because you simply "can't resist slots", I bet you get the bonus then!
Why they don't simply make ... | | Read Entire Entry |
| Posted by: henryVIII at June 15, 2006, 11:15 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I kind of like threads like this. Where all the players and affiliates agree on something.
Sometimes you'd think its not that hard to run an online casino. Just do what you promise, dont promise what you cant do and let the house edge do the rest.
I mean some casinos seem to go to all the trouble of setting up, advertising, enticing new players and then go and piss it all up the wall by just being plain stupid in their treatment of customers.
Customers arent always right .... but they are the only way your going to make a profit.
| | Static Link |
| Posted by: GrandMaster at June 15, 2006, 10:35 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by Linus
I have to admit, this made me smile, though: "This is happening because our system is trying to eliminate professional players from good players."
I would like to know what sort of extra information became available to the casino between the CS rep offering the bonus and the casino refusing to credit it. Maybe if you start playing and lose your money before the bonus is credited, then you show yourself to be a "good player".
| | Static Link |
| Posted by: Linus at June 15, 2006, 9:26 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Casinos are free to offer a good bonus, a bad bonus, or no bonus at all. They can even offer a bonus to some players, but not others.
But it's obnoxious to make someone go through the process of downloading, registering, and depositing, before taking an offer back.
I have to admit, this made me smile, though: "This is happening because our system is trying to eliminate professional players from good players."
What, do you suppose - to a casino - is a "good player" good at?
| | Static Link |
| Posted by: BigBill at June 15, 2006, 8:15 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I followed Bryans direction and emailed the following to the gaming rep:
I just signed up @ Racetrack Casino recommended
by Casinomeister and was Greeted by Steve in chat
We discussed the WR for Blackjack which was twice
the normal 8xs and was asked how much I was
going to deposit- $300 for a $300 Bonus- Steve said great Good Luck!
I deposited the $300 -went back to Casino and found No Bonus added- I online chatted Steve again -explained the problem and he checked
and was sorry but sometimes the bonus didn't click in- please email
lobbymanger@ racetrackcasino and he would get back to me within 72 hrs. I asked -can't you or telephone support adjust?-No only email will do.
I then said I'll just withdraw my deposit
Steve came back with "no just play your deposit while the lobbymanager sorts it out." I went to cashier and withdrew my deposit.
This is not right- I read the T&Cs carefully and nowhere did I see that I had to wait up to ... | | Read Entire Entry |
| Posted by: soflat at June 15, 2006, 6:36 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by mitch
Ed also knows he wont be picking up adverse publicity because of the 'us and them' we are at war attitude some casinos portray.
Do you think Liquuid Fusion will be returning to this casino any time soon?
I agree.
I just don't feel a need to educate the casino. Let them learn it the hard way.
I am also not getting into a war, I'm not going to beg, in fact I am not going out of my way at all just so someone will let me play at their casino (which is the same as the other casinos but without the attitude).
| | Static Link |
| Posted by: mitch at June 15, 2006, 6:29 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by soflat
Wow. You guys take being denied a bonus ery seriously.
soflat
This isn't just about a bonus, it is about customers, you know, the people who provide all the profits for the business, keep GamingPromo in a job etc.
This casino seems to think that their customers are potential enemies to be treated with suspicion at all times.
Casinos need returning customers as they can't just run on new customers in the long term.
Don't you think even Ed at 32Red would actually prefer not to have bonus hunters signing up? However, they smile, treat the person well in any event and you know what I bet they get a fair number of even these players returning because of this. Ed also knows he wont be picking up adverse publicity because of the 'us and them' we are at war attitude some casinos portray.
Do you think Liquuid Fusion will be returning to this casino any time soon?
Mitch
| | Static Link |
| Posted by: GrandAcesGeisha at June 15, 2006, 6:03 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Guys i dont want to put my foot in it - ok so ill put my whole leg in but do you see signs at Land Based Casinos saying - No professionals allowed.
Why would any business do that kind of thing ? That is after all what a Casino is be it land or online based.
I am interested in what constitutes a professional player though .I am however of the opinion that if a Casino does not want to offer something then do not advertise it and if they advertise they should stump up - period
Regards
Greg
| | Static Link |
| Posted by: mitch at June 15, 2006, 5:37 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by GamingPromo
Dear Liquuid_fusion,
Each separate casino has its methods in identifying proffessional players. These ways are kept ery secret.
In a land based casino, a player that is identifyed as a proffessional player - will not be allowed in the door, even if he looks like a known abuser.
In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
What a load of old twaddle!
I don't deny you have the right to deny a bonus to any player, just be open and honest in your advertising.
A prominent notice something like :-
" Skillful players not welcome here"
"Players who try their best to win something with the bonus not welcome either"
"Winners at other casinos definately not welcome here"
"We have secret methods of identifying such ... | | Read Entire Entry |
| Posted by: henryVIII at June 15, 2006, 4:11 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by GamingPromo
........ a known abuser.......
How can you throw this disgusting term around so nonchalently.
If anyone is "an abuser" its probably you ... a "new player abuser" or a "false advertising abuser" or an "unethical information collation abuser".
| | Static Link |
| Posted by: liquuid_fusion at June 15, 2006, 2:32 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Thanks Casinomeister.
Quote: Originally Posted by GamingPromo
Each separate casino has its methods in identifying proffessional players. These ways are kept ery secret.
I think that's terrible.
If you have some kind of access to information about me that I did not consent to, I want to know about it.
I'd also like to know what makes me a "professional player"
| | Static Link |
| Posted by: noluckever67 at June 15, 2006, 1:32 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by GamingPromo
In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
Aint that just typical though they DO NOT want players who might win they want people who are gonna lose consistently all the more reason to steer clear of ALL online casinos..
| | Static Link |
| Posted by: GamingPromo at June 15, 2006, 1:20 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Dear Liquuid_fusion,
Each separate casino has its methods in identifying proffessional players. These ways are kept ery secret.
In a land based casino, a player that is identifyed as a proffessional player - will not be allowed in the door, even if he looks like a known abuser.
In some online casinos, if you look suspicious, they won't even let you even deposit, and play.
In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
| | Static Link |
| Posted by: Casinomeister at June 15, 2006, 6:31 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I would have appreciated it if someone had PMd the casino rep to get to the bottom of this:
http://www.casinomeister.com/forums/...mingpromo.html
I already have, but in the future - please ensure you do this when posting complaints in the forum. Not much can be done if no one gets involved. Thanks!
| | Static Link |
| Posted by: vinylweatherman at June 15, 2006, 12:24 am | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I expect they define "pro" based on game play against some measure of expectation. A "pro" will hold to the house edge, but a lesser player will make mistakes and will only be ahead from isolated big wins.
I have already found a central database on Risk Sentinel, however, this is only for fraud, or attempts at fraud. It is not used to weed out good players.
| | Static Link |
| Posted by: liquuid_fusion at June 13, 2006, 11:20 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Are we missing something, how could they LEGITIMATELY know that you were a professional if you had done no business with them before (as in the group, not just RaceTrack). Misuse of confidential personal data springs to mind, irrespective of how "good" a player you are.
No, you're not missing anything. If there is a central playtech database then I guess I might be deemed a bad player (from their point for iew) since I believe i'm in profit overall at the playtechs i've joined in the past. But i've never had a problem like this before - in fact just last week Aspinalls offered me a ery generous bonus.
I'm not sure what they mean by "professional". Obviously there is not really such a thing as a "pro" at a casino where all the games have a house advantage. I can only assume that they think i'm going to try and make a profit from their bonus.
I certainly haven't been involved in a... | | Read Entire Entry |
| Posted by: vinylweatherman at June 13, 2006, 10:51 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
Are we missing something, how could they LEGITIMATELY know that you were a professional if you had done no business with them before (as in the group, not just RaceTrack). Misuse of confidential personal data springs to mind, irrespective of how "good" a player you are.
The fact that the CS tried to convince you to take a different bonus looks like they knew something even BEFORE you deposited £300, so the deposit itself was not an issue.
Central negative databases, yep- believe it and ignore the industry denials about it's existance. (I have just found one admitted to for Carmen Media and Proc Cyber).
I am certain a casino rep earlier informed us that these central negative databases were a thing of the past except for outright fraud (nothing to do with play patterns).
Perhaps they determined you were "pro" from the affiliate tag you came through?
| | Static Link |
| Posted by: paul02085 at June 13, 2006, 10:38 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
I guess its better they did this now than if they gave it to you and then refused to honor a withdrawal later, but its still sounds cheap to me especially for an accredited site.
BTW, I am glad to make the aquaintence of a "professional" player.
Just another reason not to play Playtech sites.
| | Static Link |
| Posted by: chuchu59 at June 13, 2006, 7:38 pm | | Topic: Racetrack Casino refusing bonus for no good reason Forum: Casino Meister |
This is a lame excuse from the casino not to give bonuses. If they regard you as a pro player why did the CS rep offer you the 200% bonus up to $50. Kinda strange.
What actually do they mean by re-evaluating your account? Could it be that they are actually checking on why there is an automatic refusal of the bonus to you and that it is possible that they will credit your account manually later or are they prompting you to play and then determine whether you are a pro. Until this is cleared up, I wouldnt spend a single dime on their games if I were you.
| | Static Link |
|