| Posted by: sweetdenny at August 12, 2006, 6:39 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Ok it been a while so had to re read this post ok firstly i do not know what a CD in a bank is or how you open one. So i cant really comment on it however you say by your own admission if he had money is account he could argue something was due to him.
Well he did have money in his account the comps he was due therefore as you have said he should be entitled to something if he had his own money in his account you are now of the same opinion as me that the casino was wrong to withdraw all his funds.
I am glad that after all this time you have came round to my way of thinking im glad i am not the only one thinking this way.
thankyou mgibson for posting and making me feel so much better after all these months i will now be able to sleep easy.
| | Static Link |
| Posted by: mgibson99 at August 12, 2006, 4:47 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by sweetdenny
It isnt actually the same principal as a bank puttign 1k into your account but taking that as an example.
Actually, it is the same principal. If a bank gave you $1000 by mistake, and you took that money and opened a CD with that same bank, do you really think they would honor that CD after they discovered their mistake? Or even just give you the interest that you earned? No they wouldn't. They would oid out that CD. Now of course, if you had other money in that bank, you could argue that you opened the CD with your own money, and thus the bank was only entitled to their $1000 back. Likewise, if the original poster had other money in his casino account, he could argue that he gambled with his own money, and thus the casino was only entitled to the amount of the mistaken credit, not the winnings. That is not the case here. He took money which wasn't his, gambled it, then expected to be able to keep the winnings. No reasonable person would (o... | | Read Entire Entry |
| Posted by: frufrugirl at July 24, 2006, 5:14 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Not that I condone what you did, but I could see why you would want to do it.. I have called casinos many times regarding glitches and boo-boo's on my account and have been told flat out "our computer dosnt make mistakes"(I wish I had known about Casinomeister then) lol
| | Static Link |
| Posted by: bgammonb at June 9, 2006, 12:07 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
After seeing the comments regarding my post, I tend to agree that I was in the wrong on this particular issue. I have been cheated out of so much money that I guess I wanted to cheat back to get even. I should have taken the time to correct the error and didn't. And then I hated to give up the results of a good winning streak. I don't hear a alid reason in there, so I apologize.
| | Static Link |
| Posted by: vinylweatherman at June 3, 2006, 8:43 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by Linus
I agree. If someone makes an honest mistake, you shouldn't see that as an opportunity to take her money.
Imagine if casinos treated players that way.
One does not need to imagine this when the mistake is made with a bonus.
Admittedly, this blunder was so massive that the player took a chance to get one over on the casino, so the casino is right in seeking redress.
I see nothing wrong with the 1% scaling solution, a mere $6 to see off the player, and their being no question of "ripping off" the proceeds of a lucky run.
I must admit it's one hell of a temtation. All Slots once erroneously credited my £2000 deposit TWICE due to a problem with Neteller, once when I complained, and again when the audit noticed that an error had occurred, but not realising it had been fixed.
Annoyingly, they said I would have to WAIT to have it removed, and if I wanted to take part in the promotion I could pl... | | Read Entire Entry |
| Posted by: SlotsWizard at June 3, 2006, 8:04 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by bossplayer
Casino owes him nothing, or at the ery most $14 and another try.
Regardless of this casino's rogue or unrecommended status, I agree that the casino made an honest mistake and the player exploited it. If they gave the player the $14 and another try, I would consider that going above and beyond what is expected of them.
I'm still curious what the root cause of this problem was. Is the computer system erroneously multiplying everyone's comp chips by 100, or are comp chips entered manually (?!) and this was a one-time-only data entry error? How many Meister members are Palace of Chance players? I suspect not ery many, so if it's happening to others we might not necessarily know about it.
| | Static Link |
| Posted by: Linus at June 3, 2006, 6:21 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by soflat
Wow, some of you people are really brutal. If someone makes a mistake you feel entitled to take their money.
I agree. If someone makes an honest mistake, you shouldn't see that as an opportunity to take her money.
Imagine if casinos treated players that way.
| | Static Link |
| Posted by: chuchu59 at June 3, 2006, 5:12 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by sweetdenny
It isnt actually the same principal as a bank puttign 1k into your account but taking that as an example.
If you were to spend some of that money without noticing as you may have thought that it was a cashout or the likes that had been processed quicker.
Would it have been fair on the bank to charge you interest as it was still there money or would you expect them to just have you repay the 1k.
They could charge you interest as it is in there policy treat it as an overdraft. But just becasue they are within there terms does not mean it is fair.
Nobody is goign to say to say that he should have got to keep all the winnings but to take them all away is not fair as the error was not on his part. If they were being fair they could have just awarded him the winnings scaled down by the same multiple as they over comped him factor of 100.
So they could have awarded him winnings of 600/100 so about 6 dollars ... | | Read Entire Entry |
| Posted by: Renegade at June 2, 2006, 9:33 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by belgamo
This is exactly what makes the casino's take the stance they do.The player was "fully aware" a mistake was made, makes no effort to have it corrected,and decides to play. Did you really think you would get away with it?
Being a gambler myself I am quite sure that with a bigger bankroll ,bets were made that would have easily drained the comp money if properly credited .
Be honest with yourself, would you pay out the winnings if you ran the casino. NO WAY!
Quote: Originally Posted by sweetdenny
I do think the casino was unfair in not giving you some sort of goodwill gesture.
Are you kidding me???!!!!
| | Static Link |
| Posted by: Renegade at June 2, 2006, 8:29 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
I have to agree with the casino on this one.
The player knew about the mistake. Period.
If ones credit card statement was wrong, it would be pursued and fixed asap.
The same should also apply to a players account. If a players account shows the wrong figures, IT IS THE PLAYER'S RESPONSIBILITY to have this fixed ASAP!
Since when did the casinos and poker rooms tuirn into a baby sitters club????
Responsible Gambling is much more then T & C's.
| | Static Link |
| Posted by: sweetdenny at June 2, 2006, 4:24 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
I have just re read the original post the player said that he had been asked to give the management a day to get back to him he says this day has passed and now he is posting. When i first read the email i thought he said a week had passed.
Give the casino a chance to look into this give them a phone im sure that they would have offered something in way of goodwill gesture. Posting like this on a public forum after one day will not have done yourself any favours.
The casino does not deserve negative publicity if the management has not made any decisions as yet.
My opinion allbeit a minority one the player does deserve something over this but he has jumped the gun in posting big time. Hopefully he will post back once speaking to management.
| | Static Link |
| Posted by: sweetdenny at June 2, 2006, 4:11 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
The casino was brutal it took all the winnings.
The player is entitled to a proportion of these. Or even possibly all if it was won off of the first 14.87 if the player did not actually use any of the casinos money.
All this player did was click on cash in comps then played with what the casino gave him. From what he has posted the casino was not ery fair in that it did not even review play to figure out what percentage or anything he was due.
I do feel that the player should have been awarded something as he didnt do anything wrong he broke no T&C he did not manipulate the software all he did was play.
The casino overcomped him the T&C probably says that casino has the right to change the comp rate from time to time or something along those lines. If the casino had given him a different rate say just giving him only a few extra comp dollars then oided all winnings peoples opinions would be astly different.
Also i do not feel that it i... | | Read Entire Entry |
| Posted by: Simmo! at June 2, 2006, 3:58 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by soflat
If someone makes a mistake you feel entitled to take their money.
Hey a lot of people would try and get away with it I'm sure, but you can't complain when it's spotted and rectified. And to threaten the casino with publicity over it is just plain silly. Aside from which Casinomeister is a bona-fide place for legitimate complaints to be investigated, not a place to carry out blackmail and threats! No wonder some casinos treat players the way they do.
| | Static Link |
| Posted by: sweetdenny at June 2, 2006, 3:31 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
It isnt actually the same principal as a bank puttign 1k into your account but taking that as an example.
If you were to spend some of that money without noticing as you may have thought that it was a cashout or the likes that had been processed quicker.
Would it have been fair on the bank to charge you interest as it was still there money or would you expect them to just have you repay the 1k.
They could charge you interest as it is in there policy treat it as an overdraft. But just becasue they are within there terms does not mean it is fair.
Nobody is goign to say to say that he should have got to keep all the winnings but to take them all away is not fair as the error was not on his part. If they were being fair they could have just awarded him the winnings scaled down by the same multiple as they over comped him factor of 100.
So they could have awarded him winnings of 600/100 so about 6 dollars then they would have been totally fair.
The ... | | Read Entire Entry |
| Posted by: Pinababy69 at June 2, 2006, 2:40 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Quote: Originally Posted by Slotster!
You don't seriously think you deserve to be paid do you? That's madness...
I'd go with the 'goodwill gesture' theory if you'd told them they'd made a mistake in the first place. The fact that you went crazy with it then cried when they realised what they'd done and didn't pay - is crackers.
It's like the bank paying you a grand by accident, you spending it, then crying when they ask for it back.
Ditto.
Don't we have enough madness right now? I mean really, come on....
| | Static Link |
| Posted by: soflat at June 2, 2006, 2:36 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
If they dumped money into my account, that would be great, but I wouldn't try to tarnish them if it were all a mistake and they took it back.
To me the logic (if a casino makes a mistake, the player is always entitled to money) makes no sense.
| | Static Link |
| Posted by: Slotster! at June 2, 2006, 2:23 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
You don't seriously think you deserve to be paid do you? That's madness...
I'd go with the 'goodwill gesture' theory if you'd told them they'd made a mistake in the first place. The fact that you went crazy with it then cried when they realised what they'd done and didn't pay - is crackers.
It's like the bank paying you a grand by accident, you spending it, then crying when they ask for it back.
| | Static Link |
| Posted by: sweetdenny at June 2, 2006, 1:52 pm | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
I do think the casino was unfair in not giving you some sort of goodwill gesture.
This was an error made on the casinos part not the player. If i had redeemed points i would believe that the total was correct we are all told that casinos are trustworthy so why should players have to check that the comps points are correct before playing.
I know i never get a calculator out and check my comp totals are correct each time.
What would have happened if the casino had credited him 14.78 instead of 14.77 only 1 cent out but as rules are rules regardless of the amounts involved then they could confiscated all winnings even if he had hit a few royal flushes and had huge bankroll.
I am in no way saying that the casino should let him keep the money but giving him some sort of gesture would be appropriate as he obviously spent his own time playing when he couldnt ha ewon anything and the error was on the casinos part.
I do believe that somewhere else there is a threa... | | Read Entire Entry |
| Posted by: bpb at June 2, 2006, 6:24 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
You used money that wasn't yours to gain your winnings. If the casino honors your winnings, then they gave you a completely risk free shot. Had you lost the $1400+ dollars that was mistakenly credited, would you have paid the casino back? No? Then you can't keep any winnings derived from it.
After considering this furthur, I'd love to hear you present a concise, clear argument as to why you deserve to keep this money. I doubt that you can.
| | Static Link |
| Posted by: belgamo at June 2, 2006, 5:58 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
This is exactly what makes the casino's take the stance they do.The player was "fully aware" a mistake was made, makes no effort to have it corrected,and decides to play. Did you really think you would get away with it?
Being a gambler myself I am quite sure that with a bigger bankroll ,bets were made that would have easily drained the comp money if properly credited .
Be honest with yourself, would you pay out the winnings if you ran the casino. NO WAY!
| | Static Link |
| Posted by: Trezz at June 2, 2006, 5:54 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
Personally I don't like nor trust this casino. However, in this case on your own admission Palace of Chance had comp'd you the wrong amount.
Instead of contacting support you state "instead of the $14.27 that I thought I was due, my account was credited $1427. I decided to go ahead and play, realizing that at some point the casino would probably deduct the $1412.73 that they had inadvertantly credited to my account."
I'm sure you were not playing minimum bets or should I say what you would have played if they Palace of Chance had comp'd the correct money of $14.27.
Why now should the casino allow you to keep these winnings.
From my experience based on reputable casinos, contacting support and making them aware of their error, has in most times been a favourable thing on my part. Most times I've received a little extra for my honesty.
In your case you knew it was wrong but you commenced play anyway. What were you thinking!
Now yo... | | Read Entire Entry |
| Posted by: bgammonb at June 2, 2006, 5:35 am | | Topic: Palace of Chance takes no chances with their money Forum: Casino Meister |
It had been almost 2 years since I had gambled at Palace of Chance casino. I had lost money overall there in the past, but I received an email offering a reasonable bonus, so I decided to revisit the casino. Since I had some comp points left there, I thought I would check out the ideo poker and blackjack prior to putting more funds at risk. I requested a redemption of my comps and instead of the $14.27 that I thought I was due, my account was credited $1427. I decided to go ahead and play, realizing that at some point the casino would probably deduct the $1412.73 that they had inadvertantly credited to my account. I immediately had a great run of luck on ideo poker, and increased my credits to over 2300 dollars. All of a sudden I noticed that the casino had taken all of my credits except for a little over fifteen dollars which represented my new comp alue. When I contacted the casino, I was told that since they made a mistake, that my winnings were null and oid. They said that it would be stupid of them... | | Read Entire Entry |
|