| Posted by: Palace Group at October 4, 2006, 3:24 pm | | Topic: Spin Palace Forum: Casino Meister |
Hiall,
I have been in communication with the player and we have resolved the situation.
There were terms and conditions which I urge all players to read prior to cliaming the bonus and to make 100% sure they are going for the correct bonus.
In this case we worked woth the player and found a resolve to suit all parties
As usual I am here if you need anything!
Kind regards,
The Palace Group
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| Posted by: chuchu59 at October 3, 2006, 2:45 pm | | Topic: Spin Palace Forum: Casino Meister |
If at all possible, since the wording is ambiguous, the player should be given the benefit of the doubt. Although he has started playing you could still reduce the WRs to $4000 since it was an honest mistake and the CSR was unwilling to budge.
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| Posted by: Palace Group at October 3, 2006, 12:48 pm | | Topic: Spin Palace Forum: Casino Meister |
Hi there,
Please PM me your details and I will look into all the details posted here.
I assure you it is never our intention to mislead players.
Once I have your details I am sure we will sort this out.
Kind regards,
The Palace Group
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| Posted by: ace4suited at October 3, 2006, 11:07 am | | Topic: Spin Palace Forum: Casino Meister |
given the misleading way that this is phrased they should be willing to get you to withdraw your money (without the bonus of course).
Personally i think the best way of dealing with these situations is by not playing and yes maybe try the phone support but if that fails then send an e-mail.
Legally (depending on which countries/states laws apply) their terms and conditions in the context may or may not apply it is not certain. In terms of a contract part of it is in what the contract says and part of it is in what laws of contract etc exist around the contract.
When it comes to misrepresentative advertising and ambigious contractual terms they cannot just say the contract says....because there is more to the legal position than what the contract porportedly says.
So i would argue the case before you started playing with the $$.
Also the real lesson here is to study the contractual terms WHENEVER there is a bonus of any sort as so many casinos have a... | | Read Entire Entry |
| Posted by: GOCC at October 3, 2006, 10:36 am | | Topic: Spin Palace Forum: Casino Meister |
I did actually suggest that to the CS rep but he said I had accepted the terms and conditions when I submitted my claim. He was arrogant and ignorant. When ever I argued a point with him he just interrupted me.
I have started playing and will not be wagering 1p over the WR if Im lucky enough to get there
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| Posted by: chuchu59 at October 3, 2006, 10:20 am | | Topic: Spin Palace Forum: Casino Meister |
Dont be so humble. You arent a layman as compared to many of us. However, the wording is ambiguous so if you havent started playing yet the casino should, in an act of good faith, allow you to withdraw $100 now and reduce your WRs to $4000 meaning that you actually deposited $50 for a 300% bonus since this is stated in their homepage.
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| Posted by: GOCC at October 3, 2006, 9:56 am | | Topic: Spin Palace Forum: Casino Meister |
OK, I know it is in the terms and conditions but think its a pee take.
Got sent a link for spin palace
Spin Palace Online Casino - Play poker, blackjack, slots & more!
At the VERY VERY top it sayd 200% bonus up to 300. So, as a layman I took it to mean, deposit 150 receive 300. I had a look at the terms and conditions and saw I need to wager 18 times the bonus on slots. OK up to now.
So I deposited 150 but then saw I had only got 150 bonus. ???? Phoned up and spoke to someone who seemed insistant on interupting me every time I spoke and was told if you look at the Terms and Conditions it says
Deposit $50 to $99.99 and receive $100 free
- Deposit $100 to $299.99 and receive $150 free
- Deposit $300 or more and receive $300 free
Ok, yes it does say this and I did miss it. But WTF post on the home page of the link 200% UPTO 300. Its just worded ambigiously and is bullshit
Now the annoying thing is, if I had just gone to Sp... | | Read Entire Entry |
| Posted by: Palace Group at September 3, 2006, 9:13 pm | | Topic: Spin Palace Forum: Casino Meister |
Hi,
PM me your account number and I'll look into your account.
Kind regards,
The Palace Group
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| Posted by: winbig at September 1, 2006, 9:40 pm | | Topic: Spin Palace Forum: Casino Meister |
Have you PM'd the rep here?
http://www.casinomeister.com/forums/...ace-group.html
They're online now...if you hurry you can catch them
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| Posted by: J1400Smith at September 1, 2006, 9:34 pm | | Topic: Spin Palace Forum: Casino Meister |
Casinomeister, I was wondering if you could look into a cashout issue for me. I have had a cashout from there in the "work in progress" state for 12 days now. If you can look into it, let me know and I will give you my logon name.
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