| Posted by: Sodax77 at October 28, 2006, 11:51 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by Sodax77
Ok, i don't wan't to paste my chat-session, etc here... yet.
But it seems that i'm not allowed bonuses too, based where i live (referring: Finland).
Only few casino have this stupid limitations
And their CS don't know this (eg. their own rules, etc), even i helped their support
and i stated that i can not take any bonuses, based their rules/terms.
But CS still offer me bonuses... *sigh* ...well, finally this CS person get it and asked manager*... i gave up. [close]
Source: H ttp://www.viploungecasino.com/support-rules.html > bottom
__________________________________________________
______
Today - live chat - 29-10-06
My personal experience: I do NOT recommend this casino to anyone.
Service was not helpful and they gave official statement, where they state that (almost all) Finnish people are abusers, they use multiple accounts, etc.
CS person hang ... | | Read Entire Entry |
| Posted by: Sodax77 at October 27, 2006, 10:47 am | | Topic: VipLounge not paying Forum: Casino Meister |
Ok, i don't wan't to paste my chat-session, etc here... yet.
But it seems that i'm not allowed bonuses too, based where i live (referring: Finland).
Only few casino have this stupid limitations
And their CS don't know this (eg. their own rules, etc), even i helped their support
and i stated that i can not take any bonuses, based their rules/terms.
But CS still offer me bonuses... *sigh* ...well, finally this CS person get it and asked manager*... i gave up. [close]
Quote:
*Feel free to contact the VIP Lounge Casino to petition any restrictions based on the country that you reside. We will be happy to review your account and make a specific decision based on your and your situation.
Source: H ttp://www.viploungecasino.com/support-rules.html > bottom
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| Posted by: aussiekeith at October 26, 2006, 11:45 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Have to read those terms especially with RTG websites.
Some of them have players from Australia banned or We can not get bonus promotions either. Recently I recieved an invite to play at another RTG casino and I may add they had copied what I wrote in a forum here and sent it to me. Anyway and went and looked at the website and it stated players from Australia can recieve no bonus promotions. So I emailed back the manager and and she told me that if The Management clears a player from Australia then they can recieve bonus promotions and I am cleared to play.
Interesting.
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| Posted by: hvalen74 at October 26, 2006, 8:56 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Well as you can see I am danish and I got an invitation to join Viplounge.
As I always do before making a deposite I contact the casino to hear if danes are banned or if there are special wager requirements.
I was told be Wendy ( IN live support) I was most welcome and that I could get the bonuses but not the free chip and they dont accept VISA from Denmark otherwise I was fine.
On the otherhand I went to see the terms and conditions which states the players frm Denmark could not get any bonuses at all.
But it also says that you can contact the casino and they will look at every players to see if they are qualified for the promos.
I am not sure if its enough to be cleared in the LIVE chat as I apparently was
so before making first deposite I will email them so I have it in writting.
Regarding that the custermers from Turkey was not payed, well it is ery stupid not to read the terms that are stated on the website. If you had done this... | | Read Entire Entry |
| Posted by: aussiekeith at October 4, 2006, 10:49 am | | Topic: VipLounge not paying Forum: Casino Meister |
I agree 100% with you Mush.
VIP Lounge Casino is a top casino in all ways.
The bonus promotions.
Payments and fantastic service.
This whole thread in this forum was started by a person who never read the casino Rules, they are there and are easy enough to find.
I must admit I was a little slack at checking out all the T&Cs and rules myself once, but will add that some casinos, especially RTG , you have to do a lot of searching to find those rules that exclude certain countries from playing as I have been looking at heaps of casinos in the last few months, myself, but it is not the case with VIP Lounge, they are tops.
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| Posted by: mush at October 4, 2006, 7:54 am | | Topic: VipLounge not paying Forum: Casino Meister |
i have had nothing but a great experience with iplounge. they are head and shoulders above the rest in customer service without question. chris from iplounge has answered every email i've sent him personally and timely. i just had a $1400 withdrawal go through tonight and i have another $500 that they have approved, but has not hit my neteller account.
i would hate to see this casino get a bad rep, considering all of the truly slimy online sites there are out there. i love the ones that don't even have a chat option that works or never answer your emails. lol you don't have to worry about that from ip lounge. i have not one bad thing to say about this casino and there isn't one other online casino that i can say that about and i've played pretty much every one there is......not something to be proud of btw.
as for the first poster and the email. i'm not doubting that you actually received that email, but that looks like something a 6th grader wrote. i've never received any correspo... | | Read Entire Entry |
| Posted by: aussiekeith at October 3, 2006, 10:25 am | | Topic: VipLounge not paying Forum: Casino Meister |
You got it churchu59. I always look real hard now after I got stung with not being able to collect that large $17.400 jackpot that I won at The Virtual Casino Group after I had used the wrong coupon.I always look ery carefully at any online gambling site now, before I download and make a deposit. Some of the online casinos it is much harder to find the rules and T&Cs than it is at VIP Lounge, I may add too.With RTG Casinos now before I use a coupon off the site, I go and chat with Live Help. In fact at an RTG the other day I choose a coupon that had 15x max instead of the normal 10x max. I went and said in Live Help, I think I will use the 15x max coupon as it looks the best and was told in Live Help yes its good and they told me that the coupon also comes with a 50% cash back if I loose, and the cash back part was not on the website.I actually did lose and contacted Live Help and they gave me my full deposit back to play with again
So I personally think, check all the terms and rules and then ... | | Read Entire Entry |
| Posted by: chuchu59 at October 3, 2006, 7:33 am | | Topic: VipLounge not paying Forum: Casino Meister |
The gambling community is always on the lookout for TERMS AND CONDITIONS so even the more experienced players could still miss out on which country's players are banned or whether there are no bonuses for them at VIP Lounge. Placing them under RULES could have the effect of some players missing the important bits. Nevertheless, we cannot blame the casino if we arent igilant enough. It's there but we didnt bother to check carefully.
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| Posted by: aussiekeith at October 3, 2006, 6:36 am | | Topic: VipLounge not paying Forum: Casino Meister |
Just go to the Vip Lounge web site and look down at the bottom, where it says Rules. It is not hard to find, infact a lot easier than some other casinos.
But for those who want it real easy, here is the link.
Vip Lounge Casino - The Most Luxurious Casino Lounge In The World
That makes it plain as Day.
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| Posted by: aussiekeith at October 3, 2006, 5:16 am | | Topic: VipLounge not paying Forum: Casino Meister |
Chris, the manager has posted a reply somewhere in the forums here to these problems, that have come up about the Free Chips etc and invited people to contact him with issues.I was just in Live Help, checking about something else and asked Chris if he knew what was happening in the Complaints about VIP Lounge Casino.So somewhere on page 4 I think he told me is a reply from him.
As I have said before, I have had no problems at all and I will be staying with this casino as to me they are ery fair and professional with emails and all dealings that I have had with them. Maybe there is the odd problem with new people working at the casino and maybe they will have to sort out issues from time to time, I guess.
Cheers Keith.
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| Posted by: aussiekeith at October 3, 2006, 4:48 am | | Topic: VipLounge not paying Forum: Casino Meister |
I saw in a message futher back about a $50.00 free chip offer.
I was alway of the understanding that the free chip was only if you made a deposit.When I joined VIP Lounge there was no such offer at that was about 1 week after they opened up. The only offer was 200% sign up Bonus.
I am sure that if Chris, the casino manager is approached about problems that are happening then He may reply in here or at least sort things out.
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| Posted by: frufrugirl at October 3, 2006, 4:12 am | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by kavaman
The problem its that banned countries are "hidden" . When you go to Welcome to Vip Lounge Casino click on promotions , click for ip 200 rules, it doesnt say anything about banned countries. Then when you click from that page to terms and conditions it doesnt give you a list of banned countries.
The only way to see the banned countries list is to click on the VERY small rules in the botton of the main page, and scroll down.
I usually read the terms and conditions ery clearly if i choose to deposit, but i couldn't have found this rule.
-kavaman
I dont know why you guys say the banned countries are HIDDEN. ALL of the links for the casino are on the home page at the bottom of the page in SMALL letters. There are a lot of links, they have to be small! If you click on "getting started", the rules link is on that page too! And as for them being way at the bottom, every page has to have a bottom, thats not bei... | | Read Entire Entry |
| Posted by: aussiekeith at October 3, 2006, 12:02 am | | Topic: VipLounge not paying Forum: Casino Meister |
I have had no problems at all with VIP Lounge Casino.
2 payouts of $500.00 both within 4 days as per what they state in there payout quidelines. And from reading back in this post no casino will pay if you lose, if you lose then that is it. At least the person who played from Turkey got his deposit back which is fair enough.Also at this casino most of the bonus coupons come with no restrictions and max payout if you win and also you can go into the cashier and see if you have completed the playthrough requirements.
You can play all games at this stage and all games bring you playthrough down except for Blackjack where there is a higher playthrough, which is the same everywhere anyway, that I know of.
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| Posted by: uungy at October 2, 2006, 8:41 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Let me come to my defense!
As far as I am concerened you are a trustworthy bunch, however I can list you many casino's whom have paid and slowly stopped thereafter, or casuse problems. I can't tell someone else that an outfit is reliable, as I get it on my back should there be any problems, all I can do is express my experiance and let the user decide if that is what they consider reliable.
unfortunatly "paying" is not ALWAYS a proof that a casino is reliable. I consider terms and conditions, and also the background(which I haven't really been into) also alot to do with a company.
As I will say, yes you seem a reliable outfit, but keep proving it. There are other RTG casino's out there, which have been around longer than yourselves and only proving reliable (and they have paid) now!
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| Posted by: kavaman at October 2, 2006, 8:08 pm | | Topic: VipLounge not paying Forum: Casino Meister |
The problem its that banned countries are "hidden" . When you go to Welcome to Vip Lounge Casino click on promotions , click for ip 200 rules, it doesnt say anything about banned countries. Then when you click from that page to terms and conditions it doesnt give you a list of banned countries.
The only way to see the banned countries list is to click on the VERY small rules in the botton of the main page, and scroll down.
I usually read the terms and conditions ery clearly if i choose to deposit, but i couldn't have found this rule.
-kavaman
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| Posted by: frufrugirl at October 2, 2006, 3:16 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Kixmusic, as we said before, have your friends post. You are just slandering the Casino in their name and it is not fair. Until we hear from them, see their screen shots ect, it's as you say...Blah,Blah, Blah.
Again, you got your money back. There have been no dirty tricks for you, the t&c's had Turkey posted when you deposited.
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| Posted by: soflat at October 2, 2006, 2:38 pm | | Topic: VipLounge not paying Forum: Casino Meister |
It seems like they just confirmed everything the original customer service rep stated, except they used better grammar.
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| Posted by: kixmusic at October 2, 2006, 12:43 pm | | Topic: VipLounge not paying Forum: Casino Meister |
1. Turkey was banned from playing with real money in our casino on Sept. 10th. The player to start this post was somehow able to open an account and make a deposit after the ban took place and when we caught it, we refunded his deposit.
2. In regards to his friends, we do not know which accounts he is referring to. All players to have deposited after the ban took place have been refunded. There have been players who deposited before the ban took place that we paid winnings. I have listed their accounts below...
************************************************** ******
What kind of liars are them??? I just called my friend and asked him to check the date of his deposit. It was 20 of September!!! He lost his deposits and he never was refunded. I can provide his username. This evening i will contact my other friend and ask him too when he deposited and lost.
So, the Casino just lies! As i told before- they still allow people from Turkey to register and then wait to see if th... | | Read Entire Entry |
| Posted by: Lord_Have_Mercy at October 2, 2006, 12:05 pm | | Topic: VipLounge not paying Forum: Casino Meister |
[quote=Turkey was not banned because we are "fascists", but rather because Turkey has a reputation for fraudulent activity in the online gaming industry. This was not done as an attack on Turkey, but rather as a protection for us.[/QUOTE]
That is pure BULL$HIT. The USA and EUROPE is the 2 biggest countries with online gamers. Naturally you would see more fraudulent activities coming from them. But you have not banned those entire countries from your databases.
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| Posted by: Casinomeister at October 2, 2006, 10:25 am | | Topic: VipLounge not paying Forum: Casino Meister |
Sorry, all. I haven't had the chance to review this thread, but in fairness, the operators have sent me this email to be posted:
Quote:
In regards to the email that was sent by my representative Silvia... Yes, that was a poorly written email. She is one of our newest recruits, currently under training, and has been reprimanded, not only for the total lack of care in the grammar but also for the horrible way in which the information was forwarded to the player. I would like to make a public apology to all players who have read this email on behalf of the VIP Lounge Casino. This is not the way that we respond to players and it will not happen again.
The issues with this player are as follows:
1. Turkey was banned from playing with real money in our casino on Sept. 10th. The player to start this post was somehow able to open an account and make a deposit after the ban took place and when we caught it, we refunded his deposit.
2. In regards to his... | | Read Entire Entry |
| Posted by: frufrugirl at September 26, 2006, 4:50 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by li yspappy
I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser! they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there!
********This was posted on sep6 over on reg casino page under VipLounge Casino.... by Dunnarunnin
*
*about the free $50 to try them out...typical 15x rollover..2x max cash out of chip..and you need to make a deposit of atleast $50 to show "good faith" and that you are not a bonus abuser..
He found the t&c's somewhere!
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| Posted by: chuchu59 at September 26, 2006, 9:17 am | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by frufrugirl
Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into... | | Read Entire Entry |
| Posted by: paul02085 at September 26, 2006, 4:19 am | | Topic: VipLounge not paying Forum: Casino Meister |
I hope your buddies will post proof they did not get their deposits back. If it is true VIP lounge should be immediately rogued.
I have no doubt this goes on alot and not just with this outfit.
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| Posted by: frufrugirl at September 26, 2006, 4:15 am | | Topic: VipLounge not paying Forum: Casino Meister |
Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into it and find out why they didnt get their money back. <... | | Read Entire Entry |
| Posted by: spearmaster at September 26, 2006, 4:11 am | | Topic: VipLounge not paying Forum: Casino Meister |
I would go straight to Montana with this one - refunding winners but not losers from a "blocked" country is definitely not acceptable.
Looks like another RTG headed straight down the tubes.
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| Posted by: chuchu59 at September 26, 2006, 12:56 am | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by kixmusic
Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.
Nice. That is certainly their stance. However, we still need real players to tell us they have been screwed by these so-called rules. Cant you ask them to post. Its their money so they should be concerned. Maybe if you are successful and wins the argument one way or the other you could split your friend's returned deposit or better still, he could share your winnings if you are lucky enough to get them.
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| Posted by: kixmusic at September 25, 2006, 10:23 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by frufrugirl
Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.
Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.
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| Posted by: chuchu59 at September 25, 2006, 10:07 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by kixmusic
From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey- they just don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark- i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.
You will have to learn from experience then. Just because some casinos blocked you at the point of registration does not necessarily mean the others could/would do the same. What you should do now is to convince your friends to post their experiences ie they are also from Turkey, lost their deposits but were not refunded. The casino cannot have it both ways. Furthermore, if they need a deposit b... | | Read Entire Entry |
| Posted by: kixmusic at September 25, 2006, 9:40 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by frufrugirl
Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.
From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey then they don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark, i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. ... | | Read Entire Entry |
| Posted by: soflat at September 25, 2006, 9:40 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote: Originally Posted by frufrugirl
If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us.
I agree. I couldn't judge a casino based on your complaint. You got your money back, but claim some other players did not. If they don't feel it is worth posting, then it is not worth considering.
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| Posted by: livvyspappy at September 25, 2006, 9:21 pm | | Topic: VipLounge not paying Forum: Casino Meister |
I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser! they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there!
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| Posted by: frufrugirl at September 25, 2006, 8:51 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.
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| Posted by: HateMG at September 25, 2006, 8:27 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Quote:
We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.
Just a little of bit off topic but this is classic - 3 spelling errors in the quote above:
shure s sure
loose s lose
As simply as s as simple as
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| Posted by: frufrugirl at September 25, 2006, 8:22 pm | | Topic: VipLounge not paying Forum: Casino Meister |
Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.
Im sorry to say I dont think you don't have a leg to stand on because the t&cs stated Turkey was banned.
If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us.
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| Posted by: vinylweatherman at September 25, 2006, 7:46 pm | | Topic: VipLounge not paying Forum: Casino Meister |
This looks pretty bad for the casino, however, what is up with the CS. First they address the player as "Dear I S O" (Should this be Is O), but secondly just "Dear Customer". They admit that accepting the deposit was a mistake on their part, therefore, winnings SHOULD be paid. They should not be holding players to a higher standard than themselves in regard to the consequences of their mistake. Thirdly, there IS money available to refund the deposits of other players as the WAGERS WERE VOID as the casino never seems to have intended to pay any winnings.
If they have a rep here, they should check their support records for the above ticket reference and see what is going on. If they are rogue, they are incompetent rogues, a good rogue would never have sent that damning reply to "dear customer" about different treatment of losing and winning wagers.
Turkey is only one of a number of countries insulted by the attitude of casinos, and if or when the USA mar... | | Read Entire Entry |
| Posted by: Trezz at September 25, 2006, 4:41 pm | | Topic: VipLounge not paying Forum: Casino Meister |
I actually meant like this:
----- Original Message -----
From: manager@somewhere.net
To: me@myplace.com
Sent: Friday, September 22, 2006 10:51 PM
Subject: whatever it is
Dear Xxxxxx
email message
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