| Posted by: BBKPoker at November 9, 2006, 7:31 pm | | Topic: Winward Casino problems Forum: Casino Meister |
They paid me, but I don't think I'd play with them again. I've sent three emails to their support team and each of them bounced (mailbox full error which means they aren't dealing with their emails or helping their clients. Fortunately, they at least have live support chat.
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| Posted by: LameCapper at November 6, 2006, 9:39 pm | | Topic: Winward Casino problems Forum: Casino Meister |
I took advantage of the good old 100% up to 500 Winward sticky bonus where Blackjack was allowed. I had a heck of a time getting my money from these guys, but they did finally pay me today. Best to stay on top of these guys, and make sure to save EVERY chat transcript you have with them.
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| Posted by: sirius at October 31, 2006, 4:27 am | | Topic: Winward Casino problems Forum: Casino Meister |
Where did you get the idea that this casino was reputable? You would have saved yourself some trouble if you didn't play there in the first place as they often behave like this.
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| Posted by: stevedar at October 25, 2006, 8:18 am | | Topic: Winward Casino problems Forum: Casino Meister |
I'm having more or less the same problems right now...they rejected my first withdrawal claiming not to have neteller information...I responded with neteller info and just sent them my id/utility bills even though they didn't ask.
The response then was that my withdrawal was rejected since I didn't meet the wagering requirements which are a far cry from the ones in place when I deposited and submitted my withdrawal, and not that they had insufficient neteller information.
What was real cute was that the email he responded to me with still had their original email in it that mentioned nothing about not meeting requirements.
I have sent them a polite but firm response and I'll see how it goes from there...good luck to everyone else.
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| Posted by: birdgrc at October 18, 2006, 2:32 am | | Topic: Winward Casino problems Forum: Casino Meister |
I finally received my money this past Monday--over a month since I should have gotten it. My advice to others having problems--keep on top of them. Ask them specific questions in chat why you didn't receive your money. However, it sounds to me like the beginning of bigger problems for Winward since others are having identical problems. Hopefully they can get it straightened out before they get rogued.
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| Posted by: NextToYou at October 17, 2006, 11:49 pm | | Topic: Winward Casino problems Forum: Casino Meister |
Quote: Originally Posted by cyprean
I have made 2 cash outs of $407 (first one in September, 2nd a week ago) and both were canceled for an unknown reason.
Their website asks for Neteller number to be sent to them, which I have now 2 times, but still they havent contacted me and given me an explanation for the cancellations. Not ery promising so far.
I think you have to fax/email your documents to them. My cash out was also reversed last monday and then I did go to live support, which told me that I will have to email them photocopies of my utility bill and passport to receive my cash outs (next monday).
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| Posted by: cyprean at October 17, 2006, 9:39 pm | | Topic: Winward Casino problems Forum: Casino Meister |
I have made 2 cash outs of $407 (first one in September, 2nd a week ago) and both were canceled for an unknown reason.
Their website asks for Neteller number to be sent to them, which I have now 2 times, but still they havent contacted me and given me an explanation for the cancellations. Not ery promising so far.
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| Posted by: birdgrc at October 9, 2006, 4:12 pm | | Topic: Winward Casino problems Forum: Casino Meister |
Noted in my previous message was the fact that I still had money in my bonus account to clear. I found how to clear it. I bet half of my money on red on the roulette wheel, and half of it on black. It worked perfectly. I then contacted the casino again to find out if everything was a go, and was told that I hadn't fulfilled the wagering requirements. I then had to cut and paste a transcript of 2 different chat session where two different operators had informed me I had fulfilled the wagering requirements. At this point the operator told me that I was correct and that my payout would be processed on Monday, October 9. I then asked her if it would be accepted, and she replied simply, "Yes."
Kimberly: Yes, you complete the requirements for free money
Kimberly: But you will need to complete the wagering criteria
you: What do you mean?
Kimberly: You will need to wager $295 more
Kimberly: In order to complete the wagering requirements for free money
you: ok, i hav... | | Read Entire Entry |
| Posted by: birdgrc at October 3, 2006, 12:32 am | | Topic: Winward Casino problems Forum: Casino Meister |
Hi all,
This being my first post I'm a little sheepish to even post this. However, I feel I must. I recently signed up at Winward Casino for a Real Money Account and received the $15 no deposit welcome bonus. I can try a casino out with $15. I went on an extremely lucky string and raised my total to $175! I contacted support and was told that I had fulfilled the wagering requirements and that I needed to email/fax my documents in. I did this last Monday, and I was told by a representative that everything was good to go. They only process withdrawals on Monday so I waited until today. The max cashout was $150 and they charged a $10 service charge. I was told by a rep to set my cash-out to $160 and so I did. Today, I received an e-mail telling me that my withdrawal had been declined because I hadn't fulfilled the requirements. I log into my account and strangely enough I have $2 in my bonus account. Now, I'm still confused as to how that occurred, so I contact support again. They tell me that I... | | Read Entire Entry |
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