| Posted by: Casinomeister at November 13, 2006, 11:42 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by jetset
This is increasingly beginning to look as if it is a casino management screw-up in offering a too-generous promo (other recent examples are the clowns at Joyland and the now dead Winners Only)
That's bad, but retrievable from a casino iewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward. The fact that they admit the promo was *misunderstood* by other players shows that they know they screwed up.
However, like Joyland et al this management takes the low road (why am I not surprised by that after their underhand tricks to get players to spam other players?) The management makes a retroactive change to the T&Cs, and then thinks it can get out from under by simply disqualifying everyone's winnings and returning only their deposits instead of meeting their fair obligations.
This is, in my iew, rogue behaviour and players need to be ... | | Read Entire Entry |
| Posted by: backjlack at November 7, 2006, 4:52 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
I'm told the link above is not alid.
Since I can't edit my post anymore, here's the correct link : Online Gambling Forums - Test Drive x10
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| Posted by: backjlack at November 5, 2006, 3:50 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
I have finally decided to post about my dispute on Brandy's own forum, even if I don't feel comfortable with the fact that it's not moderated by a third party.
The thread can be found here : http://www.online-gambling-forums.c...;num=1156754059
Any show of support there would be immensely appreciated.
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| Posted by: backjlack at October 18, 2006, 12:32 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Anybody knows how long it normally takes for Playtech to process compaints?
I filed my complaint many weeks ago and I still haven't heard from them.
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| Posted by: backjlack at October 17, 2006, 10:50 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Sancho, yes, I am Wladimir N.
What you say shows how dishonest Brandy is.
They have admitted to you that it was their mistake, yet they still refuse to pay me.
Nice example of double standards.
I guess that when they saw themselves confronted with a 20k+ win, honesty, integrity, standards, etc. all suddenly appeared to be a luxury they couldn't afford.
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| Posted by: chuchu59 at October 13, 2006, 8:29 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Just to let everybody know that it seems that the moderator of Online Gambling Forums, which is Brandy's so-called official forum, has deserted the site and it's now being spammed by the worst of spammers with nobody taking any action for the past 2 weeks. Does that mean that something is going to happen to this casino? Beware!
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| Posted by: sancho at October 13, 2006, 2:00 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
backjlack, have you received/noticed this month's Brandy Casino newsletter? It mentions a player named Wladimir N. who they claim has iolated the rules by opening 'several similar 20TD accounts'. I suppose this must be you.
I also played the Test Drive x 10 more than once and I was really shocked when I saw in the newsletter that someone had their 19k + winnings denied on this basis.
Here is what happened to me :
I opened a number of Test Drive accounts, just like you, and just like you I felt welcomed to open additional accounts until at one point, instead of receiving a new username/password combination, I received an email telling me that I iolated the rules. This got me ery angry and I replied that there was no rule saying that the promo was limited to one account of each kind. I explained that I deeply resented their accusations. The interesting part is their reply : they replied that they were in no way blaming me for iolating the rules. That the part about t... | | Read Entire Entry |
| Posted by: backjlack at September 25, 2006, 10:24 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Manager Lisa Evans at first game me the impression that she was willing to have an open discussion, but it isn't the case.
Here are the facts that I submitted to Lisa's attention and which she has entirely failed to address :
1- The fact that Brandy's refusal to pay my winnings is based on a quote that isn't and wasn't part of the terms and contions of the 'Test Drive x 10' promotion.
2- The fact that Brandy's staff were well aware that I had opened multiple 'Test Drive by 10' accounts, and that they welcomed me to open more.
2- The fact that these special accounts were created (and bonuses put in them for me to play with) by Brandy staff with during the course of FOUR days, and that it is only on the day after I signaled my win to Brandy that Brandy's practical interpretation of their own rules suddenly changed : my winning was denied, 'Test Drive X 10' deposits were suddenly refunded.
I have tried ery hard to get Lisa to address these three points bu... | | Read Entire Entry |
| Posted by: jetset at September 15, 2006, 6:06 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
"Lisa declined my inviation to explain her iews in this thread because Brandy's T&C don't allow staff to participate in any other forum than their own."
You have to laugh at the sheer hypocrisy of this statement. It comes from a company that ran competitions whereby it's members were rewarded on the amount of *creative* spam they could dump on other people's fora!!!
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| Posted by: chuchu59 at September 15, 2006, 3:58 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by backjlack
There seems to be an openness to discussion coming from Brandy manager Lisa, but there has been no notable development. She still hasn't adressed the many holes in what has been their position so far.
Lisa declined my inviation to explain her iews in this thread because Brandy's T&C don't allow staff to participate in any other forum than their own. So basically, I am still awaiting an explanation of Brandy's position, either ia an email to me or through Brandy's forum.
You mean OGF. There is no way you can have your say there given the numerous pro-brandy supporters.
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| Posted by: backjlack at September 14, 2006, 11:21 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
There seems to be an openness to discussion coming from Brandy manager Lisa, but there has been no notable development. She still hasn't adressed the many holes in what has been their position so far.
Lisa declined my inviation to explain her iews in this thread because Brandy's T&C don't allow staff to participate in any other forum than their own. So basically, I am still awaiting an explanation of Brandy's position, either ia an email to me or through Brandy's forum.
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| Posted by: backjlack at September 11, 2006, 10:21 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by jetset
That's bad, but retrievable from a casino iewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward.
Of course, it's retriveable. Most people's reaction when I posted my win was that Brandy is a trustworthy place. It's not too late for them to correct the situation and show that they can be trusted.
Meanwhile, I submitted my pitch-a-bitch form a few days ago. I hope Brian will be able to help.
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| Posted by: jetset at September 10, 2006, 8:23 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
This is increasingly beginning to look as if it is a casino management screw-up in offering a too-generous promo (other recent examples are the clowns at Joyland and the now dead Winners Only)
That's bad, but retrievable from a casino iewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward. The fact that they admit the promo was *misunderstood* by other players shows that they know they screwed up.
However, like Joyland et al this management takes the low road (why am I not surprised by that after their underhand tricks to get players to spam other players?) The management makes a retroactive change to the T&Cs, and then thinks it can get out from under by simply disqualifying everyone's winnings and returning only their deposits instead of meeting their fair obligations.
This is, in my iew, rogue behaviour and players need to be warned about it.
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| Posted by: nafanny29 at September 9, 2006, 10:29 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Brandy have no legitimate excuse not to pay you. They accepted your deposit and let you play several times.
If they insist on not paying you then they are no better than the worst online casinos out there and I hope the word gets out and it costs them 100 x the $20000. This industry is 10 years old and still we see this BS all the time.
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| Posted by: backjlack at September 9, 2006, 8:18 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Yesterday (Sept. 8), I finally received a reply from Brandy's manager Lisa.
To justify Brandy's refusal to pay me she quotes rules that weren't (and still aren't) part of the terms and conditions.
Quote:
Dear xxxx,
I would like to congratulate you on winning that spin!
Meanwhile, I am sorry to inform you that our fraud department found out that some of the promo rules were misunderstood by several players which led to iolation of promotional requirement which states that: “one player can get only one 2TD account, one 20TD account, and one 200TD account”.
All of the accounts which oided this requirement were frozen and deposits returned to the players.
I again apologize for any possible inconvenience caused and hope for your understanding and cooperation.
Warmest regards,
The line that she quotes is not and was not part of the ery complete and ery detailed terms and conditions that were ema... | | Read Entire Entry |
| Posted by: Simmo! at September 7, 2006, 3:24 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by bpb
I personally think that if a casino denies payment based on information that they had prior to accepting the players wagers, then that casino should be immediately rogued.
Thats a ery good point
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| Posted by: bpb at September 7, 2006, 3:10 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by chuchu59
Well, either you have e-mailed to them for the promo 25 times or they credited $2000 to accounts in your name 25 times. Whichever is true, the casino must have known and were willing to let you use the promo over and over so they must abide by their promise and pay the winnings.
Casinos freeroll against their players all the time, and the precident has been set that this is acceptable.
Players who are over 18, but under 21 have had winnings confiscated at Grand Prive and Casino Extreme. Past deposits were accepted and small cashouts had even been paid. But once a large win was made, the casino decided to invoke the "must be of legal gambling age in your state" clause. They could easily have checked on this when the players signed up, but instead waited until the player tried to make a substantial cash out.
If you try to claim a bonus in the group that rhymes with Boloplex, when you have a locked account somewh... | | Read Entire Entry |
| Posted by: chuchu59 at September 7, 2006, 9:19 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by backjlack
Vesuvio, I opened a seperate thread because I was so happy and I felt like sharing my joy.
But my joy is gone now, because I just learned that Brandy is refusing to pay me!
They have this promotion this month called 'Test Drive x 10' where you send them 20$ through a web form and they open you an account (seperate from your main one) with 200$ in it. The catch is that you must reach a 19000$ balance before you can cash out. They also offer '2/20/reach 2000' and '200/2000/reach 180k' accounts.
From reading the terms, there was no doubt in my mind that this was available on more than one deposit. So I did make a 20$ deposit, got a 200$ account, lost, did it again, many times (25, I believe), until I hit the Royal Flush. After hitting the Royal Flush I emailed them, asking them to cashout my winnings (the cashier module is not available in those special accounts).
According to the rules of the prom... | | Read Entire Entry |
| Posted by: Vesuvio at September 7, 2006, 7:55 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by HateMG
Let me translate you some quotes from russian forum:
I might have been unclear, but I read and understood the Russian My point was that if people were asking the question on the forum, or making the same "mistake", it's obvious that the terms weren't clear. And anyone reading the terms can clearly see there's nothing there about not taking up this offer as many times as you like.
As backjlack says, a post on a forum two days ago doesn't alter the rules for players who played before then. It's also doubtful it alters them for players playing afterwards, though if this is only advertised on the forum and not through e-mail (a weird way to conduct your affairs!), perhaps it does.
*perhaps you weren't trying to make a point about the rules & were just providing a translation for others - in which case, apologies & thanks!
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| Posted by: backjlack at September 7, 2006, 3:39 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Concerning the quotes from Brandy's forum, both in original english and translated from russian, I would like to underline one thing :
Both these questions and answers are dated from Sept.5, which is THE DAY AFTER I hit my Royal Flush and emailed them to cash it out.
This in no way infirms the 'scenario' according to which they were letting people open multiple account until a big win woke them up and prompted a switch to 'damage control' mode.
One could even imagine that these questions and answers were planted there by Brandy, but of course this is pure (very far-fetched) speculation.
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| Posted by: uungy at September 7, 2006, 1:27 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Its not in the Terms and Conditions, so my personal opion is its invalid T&C's, unless you have asked personally and answered you personally. Obviously its best to ask, but easy to say that afterwards.
I don't see any reason, why logically they can refuse to pay this
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| Posted by: HateMG at September 7, 2006, 1:08 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by Vesuvio
p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once - Online Gambling Forums - Test Drive x10 I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same response (in Russian): Gambling Forums - Test Drive 10 It's obviously not clearly stated (or stated at all) that you can't do what you did.
Let me translate you some quotes from russian forum:
Somebody asked:
Quote:И второй вопрос, есть ли временное ограничения н
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| Posted by: uungy at September 6, 2006, 9:07 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Agree with you backjlack. They have the ability easily to limit the bonuses if they wanted to, makes no sense to say they couldn't!
You don't have to "imagine" that the standard rules are accepted, as these are ery non-standard rules, that you have to have 19K to withdraw, and I bet they didn't believe anyone would get it!
Keep fighting!
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| Posted by: Simmo! at September 6, 2006, 8:42 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by backjlack
As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :
Totally agree
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| Posted by: backjlack at September 6, 2006, 7:40 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by Simmo!
Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.
There were no other terms.
The lenght of the terms I quoted above show that they are complete.
Also, there were no links to anything else.
And it's not like I was trying to find the tinniest crack in their terms and interpret to suit my desire. As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :
Quote:
Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.
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| Posted by: Simmo! at September 6, 2006, 7:20 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
While an experienced player would probably know that most bonus promos can only be claimed once, this kind of crap is exactly what keeps putting back the industry and why it just keeps shooting itself in the foot time after time. Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.
Every casino suffers because of stunts like this, not just this one (as do all bonus players because of some bonus abusers who have made these offers so crap in the first place) Grrr It's about time some of these software providers stepped up to the plate as things like this reflect badly on them and their other licencees.
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| Posted by: Vesuvio at September 6, 2006, 6:57 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Really sorry to hear that, Backjlack. At least you can see now why I was suspicious of anything to do with Brandy...
Anyway, you have to fight them on this, and there must be a chance of success, as unless there are terms other than the ones in their e-mail they haven't got a case.
Quote:
Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.
This is acknowledging you have more than one of these special accounts as well as encouraging you to have more.
p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once - Online Gambling Forums - Test Drive x10 I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same respo... | | Read Entire Entry |
| Posted by: awstick at September 6, 2006, 6:47 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
I read through those terms and didn't see any mention that they specifically would allow multiple deposits, and I probably would have contacted them to be sure it was allowed before doing it. Clearly they should not have kept letting you make accounts, but I doubt they intended for this to be used multiple times per offer. I have no idea why they would even offer it once, since surely everyone who made accounts would know they need to get to 100x their balance to cash out and would play accordingly aggressive. There would need to be more than 1000 players for every one winner, and there were probably a much higher percentage of winners than that. It sucks, but I doubt you will see anything but your original deposits back.
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| Posted by: nafanny29 at September 6, 2006, 6:11 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by backjlack
And now, they pay back my 500$ in deposits and act like this is the end of it.
That is a ery bad sign BTW.
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| Posted by: nafanny29 at September 6, 2006, 6:08 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
You just knew something was going to go wrong, well i did anyway!!
I could count the number of casinos that I would be 100% certain to get paid for a $20000 win without any BS, on my fingers and toes, and Brandy would certainly not be one of them.
If you are within the T&Cs to use this promo as many times as you like then they do need to pay you.
Yet another reminder to us all that its essential to stick to casinos who's reputation is beyond doubt.
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| Posted by: backjlack at September 6, 2006, 5:35 pm | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Vesuvio, I opened a seperate thread because I was so happy and I felt like sharing my joy.
But my joy is gone now, because I just learned that Brandy is refusing to pay me!
They have this promotion this month called 'Test Drive x 10' where you send them 20$ through a web form and they open you an account (seperate from your main one) with 200$ in it. The catch is that you must reach a 19000$ balance before you can cash out. They also offer '2/20/reach 2000' and '200/2000/reach 180k' accounts.
From reading the terms, there was no doubt in my mind that this was available on more than one deposit. So I did make a 20$ deposit, got a 200$ account, lost, did it again, many times (25, I believe), until I hit the Royal Flush. After hitting the Royal Flush I emailed them, asking them to cashout my winnings (the cashier module is not available in those special accounts).
According to the rules of the promotion, I was supposed to be paid in 24 hours so, today... | | Read Entire Entry |
| Posted by: Vesuvio at September 6, 2006, 11:59 am | | Topic: Brandy denies my 20k Royal Forum: Casino Meister |
Quote: Originally Posted by Simmo!
LOL. Hey Vesuvio, where's that pic in your Avatar?
Vesuvio
= Vesuvius (of Pompeii fame) with the bay of Naples in the foreground. I was isiting there a lot when I chose the name, but it's also the name of a blue soft-toy rabbit... I think I'll spare you the details
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