| Posted by: Macgyver at November 26, 2006, 2:44 am | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Just because you deposit and play at a casino does not entitle you to a bonus.
It doesn't matter if you won off the signup bonus or lost; the casino has the right to determine whether you're offered a bonus.
If they do offer it, you have the right to accept or decline it.
If they don't offer it, you have the right to continue to deposit there or not.
You got your withdrawal from the signup bonus; it's really simple -- move on to another casino if you're looking for bonuses.
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| Posted by: Nicole50 at November 26, 2006, 2:12 am | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Hi again
I just received this email from them. If your read it you will find out that the casino accuse me for nothing.
For more explanation. I have to inform you that even after withdrawal I continued to play and deposit there. In Golden Palace casino I never palyed there. I don`t know even which affiliate they talked about.
Finally, this new email can prouve that they just accuse winners of abuses.
this is the original email I received now with an other reason.
From: support@onlinecasino.com
To: <moniteurmoniteur@yahoo.com>
CC:
Date: Sat, 25 No 06 19:24:54 -0500
Subject: RE: Bonus -- OCR43962031
Dear Nicole,
How are you doing?. Hope this e-mail finds you well. Unfortunately at this moment you are not eligible for any bonuses because you are a VIP level 2 on this account and the our promotions are only for VIP level 3 up to 9, but don't worry that if you continue playing on the casino you ... | | Read Entire Entry |
| Posted by: winbig at November 25, 2006, 11:16 pm | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Quote: Originally Posted by wangpoker
Please read bonus terms.
You must play another Golden Palace casino and get bonus already.
They told you:
I have isited an affiliate looking only for bonus and that is why I am not allowed to get bonus in the casino.
In your case, we have noticed that you have been isiting several of our affiliate casinos for the sole purpose of claiming each casino’s bonuses with no intention of continuing play at that casino.
Yes, but what difference does that make if he's continued to deposit at that particular casino?
IMHO, bonuses at the other sister casinos should be banned, but not at the one(s) that he continues to deposit & play at.
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| Posted by: wangpoker at November 25, 2006, 10:50 pm | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Please read bonus terms.
You must play another Golden Palace casino and get bonus already.
They told you:
I have isited an affiliate looking only for bonus and that is why I am not allowed to get bonus in the casino.
In your case, we have noticed that you have been isiting several of our affiliate casinos for the sole purpose of claiming each casino’s bonuses with no intention of continuing play at that casino.
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| Posted by: vinylweatherman at November 25, 2006, 8:26 pm | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Casinos often do this to players they believe are likely to win. It seems they have noted that you have isited several of their sister casinos and played only with one deposit and sign-up bonus. This gives them a pattern to interpret, and they have concluded that whatever bonus they offer, you will play and withdraw and not play further.
They are at least honest about this. I had a similar issue with a casino and they kept giving me a load of bull about there being a technical problem with my PC or ISP blocking the regular e-mails. After a month, they told me it had been fixed, and I got the mailers for another month before they stopped again. I had to really drag the truth out of them, but they finally admitted that my account had been flagged because I had enjoyed too much bonus money in the past - I had also had some big wins, including an £8000 RF.
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| Posted by: Nicole50 at November 25, 2006, 1:23 pm | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Hi again
I understand your point of ue but the only thing is that the casino change his way to treat me since I have made withdrawal like they are telling me : we need only players who loose!!!
there is difference between they refused to give ongoing bonus and accusing me of abuses even I have got only one first deposit bonus from them.The casino could say in the email simply we are not offering a bonus but not accusing players as abusers.For me I understand that they accuse me of abuse just because I have won with first deposit bonus.the question is what would be the casino answer if I lost my money. I am sure that the casino in this case could send me a dozen of emails offering bonus to push me to continue playing.This is casino tactic and it is not fair. They should use this word (abuse) carrefully with honest players.
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| Posted by: bridgehajen at November 25, 2006, 1:08 pm | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Hi Nicole,
As far as I can tell, the casino advertises only an initial bonus on their web site. Did they explicitly offer you an additional bonus?
In any case, most casinos reserve the right to deny bonus credits to a player based upon their best (or poorest) judgement. As long as the player is free to withdraw his or her deposit and leave, this does not seem unfair to me.
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| Posted by: Nicole50 at November 25, 2006, 11:52 am | | Topic: Onlinecasino.com, not honoring bonus Forum: Casino Meister |
Hi Guys:
before opening an account at this casino, I have isited the wbsite and I found out that they are offering 300 per cent for first deposit. Then I deposited just 25 euros to give them try. I got lucky and I have won 1400 euros . I got also my withdrawal in few days.
Even that I continued to deposit and playing at this casino but the surprise was that I never get bonus from them again. yesterday I have sent an email to the support asking why I could not receive the bonus like any other players. the support send me an email saying, that I have isited an affiliate looking only for bonus and that is why I am not allowed to get bonus in the casino.It make me crazy to see this response even me I don`t know which affiliate the support was talking about. I have sent a replay to them stating that I am free to play anywhere especially when the bonus offer attract me and of course when the casino offer a good bonus to players. the support does not reply again.
But in reality... | | Read Entire Entry |
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