| Posted by: vinylweatherman at November 26, 2006, 6:38 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Post Las Vegas,
Bit of a disaster, the hotel was undergoing refurbishment and the staff were worse than Casino Rewards CS on a bad day
Staff either knew nothing about the event, nor could they tell me which bar we were supposed to meet up at. They also seemed unable to count, they said only two bars existed, and I searched FOUR and still didn't find them! The Golf was lost due to staff not knowing where the "taxi rank" was, directing me instead to the opposite end of a half mile internal road (with a bend in it!).
Vinoka did NOT escape the "earful" though, as I was able to catch up with them on Saturday for the dinner and helicopter ride.
I was told that SOME changes were to be made.
1) A tweak to lower WR (possibly back to 30x), but I have not seen this yet.
2) Change to loyalty programme due to an exploit I mentioned, and demonstrated
3) Changes to tournaments (the prizes of the existing two have been increased).
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| Posted by: aka23 at November 26, 2006, 5:07 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by jerrylee
Haven't read the whole thread but before crying foul, notice that the cash out of £423 is not £513 - £100 bonus, but £10 more.
So I think the casino oided this withdrawal since WR not met and no part of bonus cashable.
If OP cashes out for £413, will it go through?
I haven't read through the whole thread either, but the Casino Profit Share / Casino Action group requires players to complete wagering requirements on bonuses, unlike standard Clearplays where winnings can be cashed out without meeting the playthrough. The player can forfeit the bonus prior to beginning playthrough by calling support.
Having bonuses that are automatically credited, must be played through, and have high wagering requirements is a poor system that is certain to lead to problems. They should either not credit the bonus automatically (for example have a form submission) or allow players to cash out winnings without meeting th... | | Read Entire Entry |
| Posted by: jerrylee at November 26, 2006, 4:56 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Droid8
I ended up on £513 including the bonus. I then withdrew my cash balance (£423) as I was happy with my winnings.
However this £423 has been returned to my account since and the bonus has gone.
Haven't read the whole thread but before crying foul, notice that the cash out of £423 is not £513 - £100 bonus, but £10 more.
So I think the casino oided this withdrawal since WR not met and no part of bonus cashable.
If OP cashes out for £413, will it go through?
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| Posted by: vinylweatherman at July 26, 2006, 8:47 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Droid8
Hi all,
Following on from my last post, I finished the wager requirement and finished up to the tune of an extra £150. I do feel that was a little bit of justice to be quite honest. I have requested my cash out and we shall see what happens from here. Surely it must be authorised this time?!?!?!?
I hear what you're saying mousey, maybe I should have pitched a bitch. I was starting to think though, after they refunded my bonus and I posted so on here, that the consensus was that it was a fair solution, though maybe overall people didn't think that and I should have waited a little longer for responses.
Anyway at least I was lucky, but I certainly won't be re-depositing there again.
D8
Vinylweatherman : Who is Vionka??? Excuse my ignorance, I'm a newbie!!!
Vinoka is the VIP services manager, a rung or two above the general CS. I have been corresponding with Vinoka for a while, on subjects as... | | Read Entire Entry |
| Posted by: Stanford at July 26, 2006, 2:44 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by chuchu59
Hi Stanford,
Havent heard from you for a long time. How are things going at the moment?
Things are going well. I see some things have not changed in my absense. Golden Reef has been delaying payouts for as long as I can remember.
Hopefully, they are not on anyone's recommended list.
Hope things are going well for you.
Stanford
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| Posted by: Droid8 at July 26, 2006, 12:28 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Hi all,
Following on from my last post, I finished the wager requirement and finished up to the tune of an extra £150. I do feel that was a little bit of justice to be quite honest. I have requested my cash out and we shall see what happens from here. Surely it must be authorised this time?!?!?!?
I hear what you're saying mousey, maybe I should have pitched a bitch. I was starting to think though, after they refunded my bonus and I posted so on here, that the consensus was that it was a fair solution, though maybe overall people didn't think that and I should have waited a little longer for responses.
Anyway at least I was lucky, but I certainly won't be re-depositing there again.
D8
Vinylweatherman : Who is Vionka??? Excuse my ignorance, I'm a newbie!!!
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| Posted by: vinylweatherman at July 25, 2006, 7:04 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
I'm watching this with interest.
I have been upgraded to Platinum Elite, and we have been invited to Las Vegas in September, which means I get to give Vinoka a piece of my mind IN PERSON!
I will be mentioning this EZBonus issue and the 50x WR. I will also ask why, yet again, a Platinum player finds out about these nasties in the casinomeister forum and not by newsletter or casino mail from the casino.
It might be worth seeing if Neteller Instant payment is blocked by this audit rule, or whether it can bypass their policy of refunding despite clearance from EZBonus.
I doubt I would get this run-around as a Platinum Player (but I could be wrong!), maybe they are being unduly harsh on new sign-ups. Previously, when I have had EZBonus pass a cash-in and had it rejected at audit (audit in Instant Payments), they simply asked me to reverse it ,and they manually cleared the WR so it could be cashed out through Instant Payments.
Having read the terms, they ... | | Read Entire Entry |
| Posted by: Mousey at July 25, 2006, 11:35 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Droid8,
I'm so sorry you never got another reply from the casino or their rep. Their catch-22 T&C are not clear and, in my mind, deliberately sneaky to make them appear to use the usual EZPay bonus system when they do not. If money shows as withdrawable in this new ez pay software, then it should be withdrawable!
I do wish you had Pitched a Bitch, though I know it really gets tiresome doing all this wrangling for your money.
Quote:
"You can check out anytime you like, but you can never leave"
Cute, Sanford!
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| Posted by: Stanford at July 25, 2006, 6:45 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Pinababy69
Okay, someone tell me that they are as confused as I am by that line? That makes absolutely zero sense to me. You can withdraw anytime, but it won't be approved unless you have met the WR in full? So why bother to withdraw then? Doesn't this nullify the whole basis of this new bonus system?
They should adopt "Hotel California" as a them song... "You can check out anytime you like, but you can never leave"
Stanford
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| Posted by: Droid8 at July 24, 2006, 5:30 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Well, after a lot of e-mails to the Golden Reef C/S, I never recieved one response back. It could be my e-mail, but I seem to get messages to everyone else fine. I made sure I had the correct address and even copied it from a private message the rep on the forum sent me. Who knows?!?!?!
They offered me £50 with no wager requirement but obviously it does have a wager requirement on it, as does all the bonus and cash balance in my account.
I accepted the offer, as I didn't have the patience to keep slogging it out with the rep off the CM forum and I need to get my money back so I can play elsewhere. I certainly won't be playing here or at the other casinos in the group in the future.
Thanks to all those who posted and gave advice.
D8
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| Posted by: Mousey at July 23, 2006, 6:52 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Looking at the contact list (I finally found the group) it appears that this is a Casino Action casino. Which includes: Aztec Riches Casino, Challenge Casino, Golden Reef Casino, Music Hall Casino, UK Casino Club, Aztec Riches Poker, Poker Metro. Luckily, I do not have any of these casinos installed.
Good luck all.
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| Posted by: Macgyver at July 23, 2006, 6:00 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Mousey
I don't play at Golden Reef, but I may have some of the other casinos in this sadistic (50x WR on slots?!?!) group installed. (You know I was going to ask this)... Please list the casinos in this group. I'm in an uninstalling mood.
My records show that Golden Reef operates through the Casino Profit Share program. Other casinos listed through that same program are:
Challenge
Music Hall
Nostalgia
UK Casino Club
Again, I may be a little off here because my records concern bonus offers much more than owners.
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| Posted by: Mousey at July 22, 2006, 1:40 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
We can withdraw when the EZBonus software lets us, but it will be returned for completing their crazy WR? Ummm... I hate to tell them, that is NOT the way the EZBonus system works. They've perverted it -- big time. Is there a rep on board so we can all let him/her know that we're abandoning ship?
I don't play at Golden Reef, but I may have some of the other casinos in this sadistic (50x WR on slots?!?!) group installed. (You know I was going to ask this)... Please list the casinos in this group. I'm in an uninstalling mood.
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| Posted by: tombomb at July 22, 2006, 5:17 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Dirk Diggler
Totally agree with that.
Silcynlayc - that maybe was the case, but now every MG (apart from possibly this group) allow withdrawals of your cash balance whenever. You just lose any bonus money.
They reversed my withdrawal after I zeroed out on the bonus,made another deposit ran it up to $1500 and tried to cash out.I went round and round on "live chat" with the CS rep about "your cash balance may be cashed out at anytime".It seems their policy is to reverse withdrawals hoping youll lose it.Also it takes 5 - 15 minutes between responses on live chat.They f**ked me around for 2 1/2 hrs.Then they authorized the withdrawal and i got it two days later.took my $1300 profit and closed the account.I wont play there again.I advise others to do the same.
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| Posted by: vinylweatherman at July 19, 2006, 6:06 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
I have just checked this on my own account. The withdrawal page says that you can withdraw the cash balance at any time, and lose the bonus. The link has confusing terms. While it states that the playthrough requirement must be met, in other places it states that the player can withdraw their cash balance at any time and lose the bonus.
I also have seen the 50X - this is a joke, 30x brought criticism when this was the Microgaming standard, but this 50x is a complete joke, being almost double the norm for other MG casinos. This 50x is SLOTS!!! all other games have far worse WR, up to 500x for Blackjack and 2500x for Classic Blackjack - despite this, they worry about "Bonus Abuse".
Well, I have been "eating out of their hand" since lulled into a state of pleasure by the Berlin trip, but having just found out what the "other hand" has been up to with EZBonus, I have just bitten it off
(I could easily have walked straight into this EZBonus trap ... | | Read Entire Entry |
| Posted by: vinylweatherman at July 19, 2006, 5:48 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
I, an experienced player, understood the new EZBonus to allow withdrawal at any time with forfeiture of any unearned bonus. Since the bonus system here is advertised as this same Microgaming system, why is it different here?
I just played at Ruby Fortune under the ery same system, and sacrificed the remnant #20 bonus by withdrawing - I was paid without quibble.
If Golden Reef are altering the Microgaming system (I thought operators were not able to tweak MG software?!), they should make this ery clear at the top of the terms.
Casino Action have been criticised by me in the past for failing to keep websites up to date, and not even correcting this when informed of the problem. The worst cases were last year when they changed the rules almost monthly, and at one time had 3 DIFFERENT sets of complete rules for the old bonus account up at the same time, but in different areas of the website.
On the withdrawal page, there should be a link to the terms of the new bonus account system... | | Read Entire Entry |
| Posted by: Dirk Diggler at July 19, 2006, 5:12 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by silcnlayc
In my opinion, they have been more than kind in allowing you to continue to play and even more generous in giving you back the bonus money when you broke the T&C's and it was your misunderstanding. I agree.
Sorry but that's nonsense - the terms clearly stated that if a player made a withdrawal prior to meeting the WR then the withdrawn amount AND forfeited bonus would be returned to the account.
They had no right whatsoever to keep the bonus yet force the player to fullfill the wagering for it. One or the other, not both.
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| Posted by: bossplayer at July 19, 2006, 4:51 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
EZ was invented for a reason, this is NOT it.
They are giving you a bonus with no wagering requirement.... this is a falsehood unless they waited for you to finish the wagering on the original bonus. Only then would you not have to risk that money with further wagering due to your signup bonus still being in the mix.
Ask them to send your no wagering requirement bonus to your neteller account in your email.
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| Posted by: silcnlayc at July 19, 2006, 3:57 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote:
However, the terms do state that you must meet the full wagering requirements before a withdrawal is to be approved. I realise that it also said that you can cashin at anytime but the terms and conditions should be complied with in full and not with just based on one point.
It does state that you must meet requirements before cashing out under the EZ Bonus terms for it directs you back and states please read the General T&C's for ANY bonus before the EZ bonus comes into play. I did a lot of seaching and this exactly what I came up with when reading all the T&C's. When you pick and choose the terms you want to understand, rely on and want implemented , it works to the players benefit, but when taken in the whole, it states exactly what the casino has said. Terms and conditions MUST be met, which I stated earlier and was told in no uncertain terms that :
Quote:
However you are obviously an experienced on line gambler, I am not.
Which I fou... | | Read Entire Entry |
| Posted by: Pinababy69 at July 19, 2006, 2:29 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by Droid8
Although you can make a withdrawal at anytime you still do need to meet the full wagering requirements for it to be approved.
Okay, someone tell me that they are as confused as I am by that line? That makes absolutely zero sense to me. You can withdraw anytime, but it won't be approved unless you have met the WR in full? So why bother to withdraw then? Doesn't this nullify the whole basis of this new bonus system? That you can withdraw at any time, but in doing so, you forfeit any remaining bonus if WR have not been met?
I'm gonna go get someone to blow in my ear and give me a refill, cause I'm lost.
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| Posted by: Droid8 at July 19, 2006, 2:20 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Hi all.
This is the response the rep off the cm forum sent me:
"It has been bought to my attention that you have an issue with regards to the Term and Conditions outlining when you can make a withdrawal. Firstly please let me thank you for your thoughts regarding this. We have reviewed them and have updated them so they may not be seen as confusing.
However, the terms do state that you must meet the full wagering requirements before a withdrawal is to be approved. I realise that it also said that you can cashin at anytime but the terms and conditions should be complied with in full and not with just based on one point. Although you can make a withdrawal at anytime you still do need to meet the full wagering requirements for it to be approved.
I can understand why you might see this as confusing however this is a personal interpretation and not one shared by all. That being the case we have updated them and would like to give you a bonus (with no wager... | | Read Entire Entry |
| Posted by: silcnlayc at July 15, 2006, 3:36 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote:
I think if any thread is started about a problem with a bonus there should be an automatic post by silc about why bonuses suck
Yup , yup!
Quote:
Only if I (or KasinoKing) get an automatic post in response about why bonuses don't suck.
Hmmm...tuff one, need to ponder this for a few moments...hang on........, ok, I think thats fair...
and this is why I think bonuses suck.....Now if I had taken a bonus with my little deposit of $50 when I hit this ( first 3 spins) ...I woulda been broke trying to reach the WR instead of cashing out my $600 within minutes (thank you 32RED!) of playing, and redepositing my initial $50, for more fun, and a nice stash for play elsewhere, hence...bonuses suck IMHO...
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| Posted by: Droid8 at July 13, 2006, 12:40 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Hi,
Yes I have contacted the casino action rep on this forum. He responded straight away and told me he had forwarded the details on to the Golden Reef manager and that I would get a response. I'll wait for that response until after the weekend and then put in a complaint to ecogra if I don't hear anything.
Thanks again to everyone adding to this thread.
D8
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| Posted by: Mousey at July 13, 2006, 11:59 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Droid8 ....
Have you tried to contact the casino rep here on the forum? At the top of this page where you are now, you will see a link for Casino Contacts. ... http://www.casinomeister.com/forums/showgroups.php
When you get there, scroll down just a wee bit and look for "Casino Action". PM the rep with pertinent details, and perhaps they can at least find out what's up with your account.
P.S. ... Do I have the right casino group in mind, everyone? If not, please correct me. There have been so many changes it makes my brain ache to try and keep up with which casino went where....
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| Posted by: chuchu59 at July 13, 2006, 8:44 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
At first glance, I thought that the player must be wrong since he hadnt met the full WRs. However, when I read the Ts and Cs at Golden reef, I began to think differently. There are supposed to be 2 separate accounts, one a cash balance account and the other a bonus account. You can only use your bonus balance when you have emptied your cash account. In addition, the bonus cannot be withdrawn but funds can be transferred to the cash balance as a result of meeting playthrough requirements. Does this not mean that any bonus remaining in the bonus account is uncashable while the bonus transferred has in itself met the playthrough and together with the remaining cash balance, can be withdrawn at any time. Why should there be playthrough requirements for bonuses transferred to the cash account and another set of WRs for the total bonus itself? Seems conflicting to me.
I believe that the EZ Bonus system was designed to ensure that bonuses are not that easily abused. The player would have to deplete ... | | Read Entire Entry |
| Posted by: wobble33 at July 13, 2006, 12:42 am | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
guys
there is another problem here with micro gaming (viper) ez or clear play bonus accounts where i dont think ANYONE has latched onto yet! now then, say you get £100 bonus for £100 deposit, the wagering requirements are x30 bonus only so £3000 to wager. you go on spring break (this is a 100% game allowed for wagering and just an example). you have done lets say £2500.00 wagering, and have just £500 left to wager. you get the bonus round and hit a £250.00 win. you say right here, if i double this, i have finished this wagering, and now i can cash out. only to find out when you go into cashier the £250.00 double up gamble hasnt counted!) . BUT IF YOU LOOK IN PLAYCHECK, YOU WILL SEE ITS STILL SAYING YOU HAVE WAGERED £500 ON THAT SPIN . now then, if you look in the terms and conditions, there is no mention of doubling up on ANY game doesnt count to clear bonus (except at casino action), they have a line in the terms saying something about doubling up. i f... | | Read Entire Entry |
| Posted by: Droid8 at July 12, 2006, 11:36 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Hi Silcnlayc,
I take on board your point now you have made it to me. However you are obviously an experienced on line gambler, I am not. I thoroughly read the terms and conditons on this casino and many other casinos before I deposited at any of them. This included those relating to bonuses and promotions.
I thought the terms on this one were the most favourable for me and that I had understood them, so I deposited. With out prior knowledge of these types of terms and conditions, what else have I to go on other than that which is in front of me? I'll also add to this that I read corporate law at university, so I have a reasonable understanding of legally binding documents.
"A Player's cash balance may be cashed in at any time". That seems ery clear to me!!!! In fact I don't think it could be put clearer! What you have stated relies on prior knowledge of this issue. This I admittedly lack.
"Player’s who accept and wager using the Welcome Bonus are... | | Read Entire Entry |
| Posted by: Dirk Diggler at July 12, 2006, 9:57 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote: Originally Posted by kiolka
the whole point of the ez bonus was that a player was supposed to be able to play any game they wanted (weighted accordingly), and be able to cash out any deposit + winnings at anytime (and forfeit the bonus).
That is what is written in the t+c's.
Totally agree with that.
Silcynlayc - that maybe was the case, but now every MG (apart from possibly this group) allow withdrawals of your cash balance whenever. You just lose any bonus money.
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| Posted by: silcnlayc at July 12, 2006, 4:20 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Quote:
Can anyone see my point??
Nope...
I am going to play devils advocate here for I feel this is just a plain silly question especially with all the ENDLESS horror bonus postings.
No offense meant to anyone, it just drives me crazy these postings when all in all, anyone with COMMON sense knows that a casino will not allow you to withdraw ANY FUNDS until you have met the WR if you took a bonus, regardless of whether or not the wording is not as you like after the INITIAL warning of bonus T&C's...and especially when it is posted UP FRONT such as this:
Quote:
"Player’s who accept and wager using the Welcome Bonus are required to meet the full play-through requirements before a withdrawal will be approved.
Why would ANY casino allow you to withdraw ANYTHING if you haven't met the T&C's and WR, when you have had the enjoyment of playing with THIER money?
Alarm bells should have gone off BEFORE you... | | Read Entire Entry |
| Posted by: Droid8 at July 12, 2006, 3:12 pm | | Topic: Golden Reef - Cash in request refunded, struggling to get an explanation. Forum: Casino Meister |
Ah right,
Thanks Dirk,
It doens't sound good though . I thought they were really reputable, as I noted they were in the recomended casinos on the meister site.
What are my options then???
I have contacted the C/S but they haven't given me a response. If I have to continue wagering, contrary to their T&Cs, then surely they must award me my bonus back. Otherwise it just seems like a con to me, having to meet a wager requirement without a bonus.
Any more help/suggestions greatly recieved.
A.A.
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