| Posted by: vinylweatherman at December 8, 2006, 2:56 am | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
Glad that is settled, but those terms are a joke. If blackjack is an excludd game, what's with the terms that state Blackjack play is subject to 25xWR - it ain't, it's BANNED - also, it is claimed that the doubling option cannot be used in blackjack in the terms that forget it's banned anyway, this is a joke because, unlike VP, doubling and splitting is part of the main base game of Blackjack and not an optional side bet as in playing a double up extra round in VP after resolving the hand in play.
The Blackjack term might as well say "players are required play Blackjack VERY BADLY, or we will confiscate any winnings".
It takes the likes of Playtech and RTG to get away with this crap! Two software companies that seem to be intent on corporate suicide, as reputable casinos will soon find any association with these softwares a serious business handicap.
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| Posted by: chuchu59 at October 14, 2006, 8:22 am | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
Liquidsoap is only trying to help. Eric, maybe you can show us the screenshot to clarify the situation. The fact that the CS rep told you War is an allowed game is inexcusable but does not overide the Terms and Conditions posted because you played War before conversing with the CS rep.
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| Posted by: eric5148 at October 14, 2006, 6:54 am | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
Quote: Originally Posted by liquidsoap
Maybe this is why you still have not met the wagering requirements yet.
Then why...
1. ...do I have a screenshot of the terms and conditions which clearly does not include casino war as a restricted game? I took this after my first withdrawl was declined.
2. ...did the live chat support person tell me that casino war is not a restricted game for clearing bonuses? This chat conversation took place after I had wagered twice the requirement. If the CS representative was wrong and casino war is in fact a restrictred game, that is their fault. Employee incompetence is not an excuse to cheat customers.
If they are changing the terms of the bonus AFTER I initiated a withdrawl, then that's just one more complaint I have about Amber Coast, and one more reason for them to be rogued if they don't quickly resolve these issues.
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| Posted by: liquidsoap at October 13, 2006, 10:08 pm | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
Quote: Originally Posted by Amber Coast Casino Terms and Conditions
Bets placed in the games of Blackjack (all arieties of Blackjack including Pontoon), Roulette (all arieties of Roulette), Baccarat (all arieties of Baccarat), Craps or SicBo (all arieties of Craps and SicBo), Jacks or Better (all arieties of Jacks or Better), Aces and Faces (all arieties of Aces and Faces) and Casino War do not fulfill players obligations with regards to the minimum wagering requirements.
Maybe this is why you still have not met the wagering requirements yet.
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| Posted by: chuchu59 at October 13, 2006, 10:34 am | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
Eric,
If you can still edit your post please delete your account info. From the facts given, it does seem they are trying to stall you and then confiscate your winnings. Playtech has an obligation to ensure these things dont happen but they are not good at it. Nevertheless, send them a reminder at least once a day.
I know Bryan is ery busy now but given the urgency of this case, send him a PM(private message). I hope you get your money and remember, dont reverse your withdrawal at all costs.
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| Posted by: eric5148 at October 13, 2006, 10:07 am | | Topic: Amber Coast Casino not honoring bonus terms Forum: Casino Meister |
I submitted a PAB for this issue a few days ago but CM hasn't responded yet. I'm worried because Amber Coast is closing all US accounts soon and I fear they might stall and ignore me until they close my account, at which point they can make the excuse that my winnings are oid because they claim I have an uncleared bonus.
I have tried calling their customer support twice in the last few days. The first time, they said their system was down and wouldn't be able to look into my account. The second time there was no answer.
I have used the Playtech player inquiry form. I sent it over 3 weeks ago (on the website it says they will reply within 3 days). Here is the exact text of the complaint I sent to Playtech, which will explain the situation:
On September 10th, Amber Coast casino sent me an email offering a bonus of 100% up to $400. I deposited $400 and was credited the bonus. I then wagered about 10,000 on casino war.
On their website under promotions > ... | | Read Entire Entry |
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