| Posted by: shawnh at December 12, 2006, 6:08 am | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Hi Vinyl... you gave me a good chuckle with your description of UK weather. Funny!
But yes, it certianly wouldn't be ery hard for casinos to modify their software to force players to use the currency of their country (or whatever currency the casino deemed fit) upon their registration. How hard is it to add an "if country='Canada' and currency NOT = 'USD' or 'CAD' then Display Error" statement in their programming. Such a simple thing to rectify. But instead, they let players through, give them the bonus, let them win, lead them straight down the garden path... then rip the rug out from under them at the end. That's just not right.
Cheers
Shawn
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| Posted by: vinylweatherman at December 12, 2006, 3:40 am | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
This business of using GBP to get bonus money is fine, so long as the casino allows it. My big criticism is the fact that the software does not automatically enforce the appropriate currency rules. It allows a player to make or mistake, or try to get a bigger edge by depositing in a currency that appears to be available.
It is a trend now for casinos to limit the choice of currency to that of the player's residence OR the US Dollar (because it is so weak). The strongest GBP, is actually a thorn in the side of the casino industry, and it certainly makes it worthwhile being British (Let's face it, not a lot else going for it, but at least we have not been cut off from our daily wager by a repressive regime )
We have a strong currency for historical reasons, we need it, we can hardly do anything outside as it is always raining, except when sleeting. If I wake up with the sun streaming through the window, it has buggered off again by the time I am dressed and had breakfast. We never ge... | | Read Entire Entry |
| Posted by: shawnh at December 12, 2006, 2:15 am | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
In response to those who wonder why a Canadian would deposit in anything other than Canadian dollars, the answer is simple: to get more bonus money.
If for instance a 100% bonus is offered, and Canadians (or any nationality for that matter) are allowed to deposit in any of CAD, USD, EUR, or GBP, then I'm going to pick GBP every time. You may argue "but depositing in GBP just costs you more... what is the difference?" Sure it costs me more, but if the 100% bonus gives me an edge over the casino, then I stand to make more money (on average) by using the 'highest-value' currency... ie. British Pounds.
Furthermore, my Canadian friend *asked* Mummysgold customer support if it was all right for Canadians to deposit in GBP. He was clearly told it was okay. if that's not a "yes", then I don't know what is. Call me careless, but I didn't feel there was any need for me to call in and repeat the same question.
Cheers
Shawn
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| Posted by: vinylweatherman at December 8, 2006, 11:46 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Quote: Originally Posted by shawnh
Hi Casinomeister, thanks for investigating this. I guess there's no point in me doing a PAB as Tepux's complaint is irtually identical to mine.
You asked why I chose GBP over CAD or USD - simple, you get more bonus money that way.... 1 GBP is worth almost 2 USD.
Not to sound greedy, but if I can get more, I will certainly take more.
After my friend told me he even got confirmation from MummysGold support staff themselves regarding GBP for Canadian players, I naturally figured it was okay.
Thanks
Shawn
Unfortunately, this is not a good reason for using another currency UNLESS the casino specifically allows it. Possibly, it is because of players like your friend taking advantage of currency choice in this manner before, that casinos had to add the new restrictive terms.
An acceptable reason would involve you having only GBP available within the account you use to gamble, possible, as Neteller will ... | | Read Entire Entry |
| Posted by: Casinomeister at December 8, 2006, 9:35 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Quote: Originally Posted by shawnh
...You asked why I chose GBP over CAD or USD - simple, you get more bonus money that way..
And you have to deposit more money this way...
Most casinos ban this sort of depositing - and when they do, it's stated on their website. Terms and conditions change over time, perhaps when your friends signed up things were different, or perhaps they never were caught.
You are responsible to read all terms and conditions when using bonuses. You would have been better off not using one. There are many players who never or rarely use bonuses mainly because they are too problematic. This is something to consider.
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| Posted by: shawnh at December 8, 2006, 9:26 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Hi Casinomeister, thanks for investigating this. I guess there's no point in me doing a PAB as Tepux's complaint is irtually identical to mine.
You asked why I chose GBP over CAD or USD - simple, you get more bonus money that way.... 1 GBP is worth almost 2 USD.
Not to sound greedy, but if I can get more, I will certainly take more.
After my friend told me he even got confirmation from MummysGold support staff themselves regarding GBP for Canadian players, I naturally figured it was okay.
Thanks
Shawn
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| Posted by: Pinababy69 at December 8, 2006, 8:23 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Quote: Originally Posted by Casinomeister
If you are in Canada - why not sign up with CAD??
That's the part I don't get either. I've even changed over whatever accounts I could from US to CDN within the last few months, just for less headaches with conversion, etc.
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| Posted by: Casinomeister at December 8, 2006, 6:21 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
In the meantime, it's beyond me why any player would deposit in another country's currency when the local currency is available without contacting their customer support first.
You are only asking for trouble.
Even though you Canadians still have the Queen of England on your Canadian dollar - you should have checked the terms and conditions beforehand.
Perhaps your Canadian friend fell through the cracks somehow. This doesn't mean that you are not obliged to follow the casino terms and conditions.
If you are in Canada - why not sign up with CAD??
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| Posted by: vinylweatherman at December 7, 2006, 10:26 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
The real answer is to upgrade the software to make such misunderstandings impossible. Although a breach of terms, the software offers no warning that such a breach is about to happen; yet, they have designed the new EZBonus system in such a way that players are given an additional pop-up warning to make it completely clear to them that by clicking "next" they are agreeing to the terms regarding the irrevocable forfeiture of any remaining bonus.
Clearly, is CAN be done, but MGS choose instead to fill our PC's with crap every month (TWICE in 2 days this month yet again), yet will not make support amendments to reflect the changes of industry practice that could catch out the unwary player.
For goodness sake, we are playing in a casino, not buying a financial product from the bank - we don't need all these potential traps set for those who believe they can just walk in the front door, deposit & play, and not worry about T & C catching them out from behind rather than being... | | Read Entire Entry |
| Posted by: shawnh at December 7, 2006, 5:41 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
Emilie, we are both in the exact same situation, aren't we? Yes, this PalaceGroup is ery dishonest, and like you say, it is a NO-LOSE situation for them: if the player loses, fine... but if the player wins (like you and me), then they deny the winnings and just return the deposit! UNBELIEVABLE!
I'm glad you have already did a Pitch-a-Bitch... let's see what comes out of it.
Wish us luck....
Shawn
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| Posted by: tepux at December 7, 2006, 3:50 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
i had about the same problem with Jackpotinaflash also the palace group....
i am a french citizen the currency of my country is euro,i didn't lie in the registration
i deposited in GBP,they gave me a bonus in GBP ,i played and won,
as long as i remember when i registered at the casino the use of GBP was allowed .
the casino accused me in breaching the T&C,and they refuse to pay my winings,the way i see it they breached the T&C in the same way,they let me register a french account in GBP and even gave me the bonus (wich is not by the T&C)
its realy looks like a eveil practice from the casinos side, as long as you are a loser they will accept you deposit in GBP ,but if you win they will refound your deposit to your account and will cancel your winnings ,good deal,for the casino, isnt it ?
i have also posted a complain at Ecogra,but they are totally incompedent
they didnt check the casino integrity at all,and acused me in breaching the T&C,
Ecogra for... | | Read Entire Entry |
| Posted by: vinylweatherman at December 6, 2006, 10:27 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
This is bad practice, and Darren's response is crap. The correct response would be to launch an investigation into the appalling CS your friend received that would have undoubtedly lead him/her into the same position had he/she had the good fortune to win. When you contact casino CS and ask a question and they say "yes" or "no" the player has the right to accept the answer as correct. If CS do not know they should check with a supervisor for a ruling.
This has been a recent problem in general, the software was designed to offer choice of currency to ALL players on the internet, which of course has no national boundaries. Casinos themselves have caused these problems by making up currency rules that differ between countries while not having the software block those currencies from the option menu, NOR having a warning at that point in the menu that the player should select their own currency if it is an option.
There is certainly good reason to ask WHY a player would choose ... | | Read Entire Entry |
| Posted by: shawnh at December 6, 2006, 8:14 pm | | Topic: MummysGold Casino (PalaceGroup). Something stinks here... Forum: Casino Meister |
I'm not too happy with these guys. I'm a Canadian player and I opened an account at Mummysgold casino on No 17 and deposited 50 GBP. I have an online friend (a Canadian also) who played this casino a few weeks earlier and he told me he deposited and played in GBP with no problems. He said he had even contacted Mummysgold casino first and asked them if it was okay for Canadian players to deposit in GBP and was told it was fine.
So anyway, I received their 100% matching bonus of another 50GBP and started playing. Turns out I had some good luck playing roulette, finished up at around 300 GBP and requested a cash out a few days later. That's when I got an email from their "Justin" saying:
"Kindly note that we have removed all winnings, and we have issued your initial deposit of £50.00 back to your NETeller account.
The reason for this is due Terms and Condition of the Casino state the following:
13. The Player acknowledges that in order to be eligib... | | Read Entire Entry |
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