| Posted by: vinylweatherman at December 12, 2006, 4:13 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Quote: Originally Posted by edshare
Hello all
At present we are in the final stages of setting up our phone support with a iew to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details
Kind Regards
Ed
Player Manager
CasinoShare
There is little point in launching new promotions when CS cannot even deal with the existing ones! Extra promotions is the one thing that will make CS even ... | | Read Entire Entry |
| Posted by: edshare at December 12, 2006, 8:54 am | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Hello all
At present we are in the final stages of setting up our phone support with a iew to going live either today or tomorrow.
Over the last couple of weeks we have been busy training up our existing support team to deal with this as well as hiring more staff and so during this time some of you may have experienced slower than usual responses to your emails. I can only apologise for this.
With regards to the Monthly Match Bonus this ended on 16th November- we emailed all our players to inform them of this. In its place we are launching an exciting range of new promotions over the christmas period (such as festive fortunes) so please keep checking the site for details
Kind Regards
Ed
Player Manager
CasinoShare
| | Static Link |
| Posted by: darsval at December 11, 2006, 7:59 am | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Thanks for the heads up on this casino!!! I just installed them tonight... Was going to make a $250 deposit..... Nope, Uninstalled it instead!
LvrFree- I think the point to your thread was- Try using paragraphs...
| | Static Link |
| Posted by: livefree247 at December 7, 2006, 11:26 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Feed back please this is what happened to mePlayshare Helpdesk support@casinoshare.com
Problem in detail: Hi on Wednesday, November 22, 2006 3:42 PM I sent an email requesting my monthly match for november I made a deposit of 60.00 dollars afther 12 hours or more I receive an email saying this offer expired on 11/17/06 I sent another email saying how was I suppose to know you should of emailed your players and it should be on the website with their message of the day who the hell would end a monthy match promo on 11/17 the middle of the month I was told they sent emails out on 11/13 I never recevied this and again email is not a guarntee that a player will know about this change they end this promo in the middle of the month why not end it at the end of the month could it have anything to do with there merge with Grand monaco I told them I was upset and they emailed me saying sorry you feel that way but the offer is expired from Ron at the help desk a four day notice on a promo not right or fair at... | | Read Entire Entry |
| Posted by: vinylweatherman at December 7, 2006, 8:00 am | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Quote: Originally Posted by mtx
Wow, someone is echoing my thoughts.
I deposited $250 at 7:31 PM last night.
It's been roughly 28 hours now and my bonus has still not been credited.
I emailed them 4 times nicely with no reply.
I really enjoyed playing at PokerShare, but this is just ridiculous.
Other MGV's credit the bonus instantly, some take 4 hours, but Casinoshare takes eternity.
Again, bad business, as the player waiting for the bonus for an eternity is NOT WAGERING for that same eternity, with the result that the casino is NOT EARNING for that same eternity.
| | Static Link |
| Posted by: mtx at December 7, 2006, 4:52 am | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Quote: Originally Posted by Lord_Have_Mercy
TAKES FOREVER FOR YOU TO ANSWER YOUR DAMN E-MAILS? I HAVE BEEN WAITING 72 HOURS FOR MY BONUS AND HAVE SENT 10 E-MAILS AND NO ANSWER. YOU GUYS ARE HORRIBLE!!!
Wow, someone is echoing my thoughts.
I deposited $250 at 7:31 PM last night.
It's been roughly 28 hours now and my bonus has still not been credited.
I emailed them 4 times nicely with no reply.
I really enjoyed playing at PokerShare, but this is just ridiculous.
Other MGV's credit the bonus instantly, some take 4 hours, but Casinoshare takes eternity.
| | Static Link |
| Posted by: vinylweatherman at December 6, 2006, 10:36 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
If they never reply to E-mails, and offer no phone alternative, they don't have poor customer service, they have NO customer service whatsoever!
This casino group may as well not exist. What if a Neteller deposit went wrong (like last night), it could never be resolved!
They are hardly going to attract new players like this, and are seriously in danger of losing most of the player base they paid for when they took over Grand Monaco. This will undoubtedly lead to a bankruptcy risk, or necessitate a distress sale of Grand Monaco at a huge loss. None of this will benefit the player, nor the company.
| | Static Link |
| Posted by: GrandMaster at December 6, 2006, 8:10 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
Quote: Originally Posted by Trezz
I take it then they still haven't got phone support or live chat installed...
You'd think if they can afford to buy Grand Monaco (MG) then they could certainly spring for a couple of phone lines
Maybe that's why they cannot afford phones.
| | Static Link |
| Posted by: Trezz at December 6, 2006, 7:35 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
I take it then they still haven't got phone support or live chat installed...
You'd think if they can afford to buy Grand Monaco (MG) then they could certainly spring for a couple of phone lines
| | Static Link |
| Posted by: Lord_Have_Mercy at December 6, 2006, 6:04 pm | | Topic: GOT DAMN CASINOSHARE HOW DOES IT Forum: Casino Meister |
TAKES FOREVER FOR YOU TO ANSWER YOUR DAMN E-MAILS? I HAVE BEEN WAITING 72 HOURS FOR MY BONUS AND HAVE SENT 10 E-MAILS AND NO ANSWER. YOU GUYS ARE HORRIBLE!!!
| | Static Link |
|