| Posted by: henryVIII at December 28, 2006, 1:45 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
*sniff*
I never got any 'bonus' for waiting nearly four weeks and maybe 16 emails for my payment.
Should have complained on the forums instead of to their CS I guess.
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| Posted by: Jane Bentley at December 28, 2006, 12:47 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Hi Chris
I am working from home today, but I have just followed up on this issue.
I will of course get your winnings released but as you predicted, this has to wait until I am back in the office next Tuesday but I will make this a priority to sort out. However, I have also credited your account with another £50 to apologise for the delay in waiting until Tuesday.
I hope you have a great New Year!
Kind regards
Jane Bentley
InterCasino.co.uk
Casino Manager
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| Posted by: henryVIII at December 26, 2006, 2:56 am | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
If its any consolation I had a big runaround with intercasino ... a lot of hassle sending emails ... I had to set an ultimatum in the end and say if they dont reply within fourdays then I will have to conclude they are effectively defrauding me.
Seemes to do the trick ... had to send ID in, took about eight more emails to 'straighten out' the problem (along the lines of having your account name as john smith but your neteller account as johnathon smith ... seemed to set major fraud bells off with them).
However, they did sort it out and in the end it was all ery amicable and a reasonable (if not maybe overly fair) resolution was made and they met their promises when they made them.
So, they may be a bit muddled, but (in my experience) if you stand up to them they will do the right thing and (equally important) do it when they eventually agree to do so.
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| Posted by: notmybro at December 24, 2006, 12:52 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
the £50 free is nice and withdrawable, but the initial problem is yet to be addressed still.
Guess this will get sorted some time after xmas now
merry christmas all.
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| Posted by: winbig at December 23, 2006, 1:08 am | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Quote: Originally Posted by notmybro
Thanks Vinyl, I have now had contact from support, Jane is indeed out of the office. They've offered my £50 free while they sort the problem out which exceeded my expectation
Just make sure there's no WR attached to it that they could apply to everything else....
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| Posted by: notmybro at December 23, 2006, 12:45 am | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Thanks Vinyl, I have now had contact from support, Jane is indeed out of the office. They've offered my £50 free while they sort the problem out which exceeded my expectation
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| Posted by: vinylweatherman at December 22, 2006, 9:21 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Quote: Originally Posted by notmybro
Hi Jane, I have not received an email reply or solution to my problem. I have emailed again and also sent a PM with the same information in, including account number and username.
Regards Chris
Jane should be around tomorrow handing out free cash on the multi-player Blackjack tables as part of the 12 days of Christmas promotion.
Single Deck Blackjack is considered differently due to the ery low house edge compared with multi-deck Blackjack. Existing players (you will be one in January) have a choice of two bonus codes for the monthly match. One for Blackjack players with a 30x playthrough, and one for non-Blackjack players with only an 18x playthrough.
E-mailing Jane directly is normally faster than E-mailing the support desk, however there may be no-one to respond when Jane is away.
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| Posted by: notmybro at December 22, 2006, 7:36 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Hi Jane, I have not received an email reply or solution to my problem. I have emailed again and also sent a PM with the same information in, including account number and username.
Regards Chris
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| Posted by: notmybro at December 21, 2006, 4:28 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
hi thanks for the quick response I already emailed the address you suggest with all the details. The problem is not that I need credititing with £50, I did recieve it. It's just than once I had bet my £1500 i was expecting to be able to withdraw some of my winnings, but the balance is not withdrawable as the bonus did not clear.
I am happy that you seem a good casino now, and this is a small problem.
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| Posted by: Jane Bentley at December 21, 2006, 2:49 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Dear Player
Please accept my apologies for this mistake, which is an oversight on our website.
Single Deck BlackJack is actually exempt from our New User sign up bonus, but not the monthly match.
However, due this error, I will of course credit you with your £50.
Could you please email me directly on janeb@intercasino.co.uk with your account number and I will personally arrange for the deposit to be put into your account.
Kind regards
Jane Bentley
InterCasino.co.uk
Casino Manager
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| Posted by: Swede at December 21, 2006, 2:02 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Hi there notmybro and welcome to the forums!
Inter is a wee bit on the slow side when it comes to answering emails. I suggest giving it a few more days or calling them on +800-2467-9261(from US, toll free). There's is absolutely no need to worry, this casino is not "a cheat".
Swede
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| Posted by: notmybro at December 21, 2006, 12:36 pm | | Topic: Intercasino.co.uk problem Forum: Casino Meister |
Hi, sorry my first post is a complaint.
I just signed up with intercasino.co.uk.
They have a bonus offer, for 1st time players on their site where you put a code in and recieve £50.
They terms say
Quote:
Below is a list games which count towards the wagering requirement.
Blackjack
Roulette
Table Poker Games
Video Poker Games
Slots
Bejeweled
Roulette
Table Poker Games
Video Poker Games
Slots
Sweet Thing
Casino Solitaire
Casino War
Pontoon
Red Dog
Super Fun 21
Video Keno
Lottery Games and Scratchcards
The only games which do not count towards your wagering requirement are:
Baccarat
Craps
Punto Banco
I played £1500 of single deck Blackjack yet when i checked, none of my bonus had cleared. I then emailed the casino manager at JaneB@intercasino.co.uk, but she has chosen to ignore my email. Could anyone suggest wha... | | Read Entire Entry |
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