| Posted by: jccurious at January 8, 2007, 4:29 am | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
Still no cashout. I open up livechat today at 7:25 PM and there's more avoiding:
Quote:
Mike: Is back on you balance
you: what?
you: i have a $2500 pending cashout that has been waiting forever after documents were sent in
Mike: for any credit issue you should contact our credit departtment
Mike: during reg office hours
Mike: 9am to 5 pm
Keep in mind that I've livechatted during those hours and haven't gotten a straight answer, either.
Bryan, are you looking into this at all? And where is the manager?
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| Posted by: winbig at January 3, 2007, 4:43 pm | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
Quote: Originally Posted by mikepipe
that is strange. I remember phynqster being ery active in former (pre-shark) times and with ery useful informations on RTG.
Hey man, dont you know us anymore??
He's even been responsive since he's been w/Shark; so you know something is definitely wrong.
Or, he's on an extended acation
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| Posted by: dc9999 at January 3, 2007, 4:15 pm | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
AGAIN GUYS (and GALS...)
DO YOU SEE A PATTERN DEVELOPING HERE?
Realtime Gaming has DELIBERATELY decided not to address any player issues with any of their licensees - period.
When Montana Overseas Disputes was abolished without notice (and with many cases close to being resolved or actually formally resolved in the players favor...) that should have been a big "heads up" to the entire online gaming world, that something was/is SERIOUSLY amiss!
Yes there are a select few RTG sites still operating, but even those "so-so" operations (like Shark) that may have previously been responsive within the context of forums like these, are now AWOL.
It's time to face the facts: Only a major confrontation with RTG execs can lead to any revamping of their shameful customer relations activities. That of course requires ferreting them out of their foxholes first!
At least we know they're scheduled to be present at ICE in a few weeks - ... | | Read Entire Entry |
| Posted by: winbig at January 3, 2007, 1:53 pm | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
Quote: Originally Posted by kyleb
As I posted in the other thread, my previous dealings with Shark (as many other people on here, I'm sure) were nothing but good experiences. Decent cashout times, great customer support, and good bonuses. The fact that it has degraded to this point along with the other RTG's (Powerbet, Cool Cat, etc) is a shame, especially since the manager of Shark doesn't seem to want to address any of the issues.
Yep....Shark and the other casinos in the group are definitely the posterchild of "How to run a good casino into the ground in 10 easy steps".
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| Posted by: kyleb at January 3, 2007, 1:46 pm | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
As I posted in the other thread, my previous dealings with Shark (as many other people on here, I'm sure) were nothing but good experiences. Decent cashout times, great customer support, and good bonuses. The fact that it has degraded to this point along with the other RTG's (Powerbet, Cool Cat, etc) is a shame, especially since the manager of Shark doesn't seem to want to address any of the issues.
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| Posted by: winbig at January 3, 2007, 1:44 pm | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
Quote: Originally Posted by mikepipe
they have a rep here. PM him, his name is phynqster. He should be able and willing to solve this case.
Sure, if he would ever bother to respond to PM's, or the other 2+ threads that are currently running.
If you read the other threads, you will see that he has been logging on everyday, but ignoring everyone.
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| Posted by: jccurious at January 3, 2007, 9:37 am | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
Posting this as proof:
you: check the email queue i want to make sure you received my documents
Mike: pending
Mike: ok I got them just forward them to the manager and credit
you: okay
you: i am saving this chatlog that proves that you indeed have my documents
Mike: no problem
Mike: I will send a copy to the manager too
They claim to have my documents now. We'll see where this goes (likely it goes nowhere since they have been screwing me over for a month).
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| Posted by: jccurious at January 3, 2007, 9:26 am | | Topic: Shark Casino Lies About Not Getting My Documentation Forum: Casino Meister |
On December 1st I booked a nice win at Shark Casino on a ideo poker bonus, and sent in my documents that they requested shortly thereafter. They then claimed that they didn't get my documents, so I re-sent them in on the 20th. Not long after, they claimed I didn't send them in AGAIN, which is ridiculous.
Here is the chat (from the 28th):
info: Please wait for a site operator to respond.
info: You are now chatting with 'M1CK'
M1CK: Welcome to Shark Casino!
M1CK: How may I help you?
you: Yes, what is the status of ym cashout
you: username is ****
M1CK: I'll be happy to check, one moment please
you: ok
M1CK: Your NETeller withdrawal shows as "in process" status. It has not finished processing because you have not sent in the requested documentation
M1CK: Besides, Credit Department is closed. They will resume payout processing on January 2, 2007
you: that is what you said last time and the time before that
you: I have sent documentatio... | | Read Entire Entry |
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