| Posted by: MoMa at January 18, 2007, 6:02 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Hi! I can confirm that I have played in Bet Fred AFTER the incident and I was paid fast and without any problem whatsoever.
I hope that this helps someone!
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| Posted by: Martyn@Betfred at January 3, 2007, 10:30 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Skunx, please can I refer you to my previous post...
Quote: Originally Posted by Martyn@Betfred
Hi all,
I have received a couple of emials over the short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...
Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.
All payments should now have been sent If any player has still not had their funds returned and an email received please contact support@betfredcasino.com
I will also forward those that have emailed me to make sure that all is now sorted.
Regards and a Happy New Year To All!
Martyn
It was purely an error on our part which has now been fixed, I apologise for any inconvenience caused by this error but I can assure you that this would have been spotted even if it wasnt posted here or anywhere else for ... | | Read Entire Entry |
| Posted by: SKUNX at January 2, 2007, 6:59 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
I am glad that players have been paid , I guess that was why the theread was started . But now we must move on to another point.
Aka23 asked why did this happen in the first place? I would like to know the answer o that question as well , until this is cleared up they are still shady in my list .
I am willing to put some $$ on the table that if this thread wasnt posted here , these players wouldnt have been paid , casinos shouldnt wait until we psot bad about hem to get their act together.
Martyn , I have heard alot about yur casino , I would enjoy playing there but please ler us know what the players did wrong so we can avoid oursleves the hassle . I am not a bonus player either BUT still never hurts to know
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| Posted by: Martyn@Betfred at January 2, 2007, 11:42 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by anysuited
Good to see that things going this way.
However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.
Anysuited, please check your account as I believe this has all been sorted now. Thanks for the email and sorry for any inconvenience caused.
Regards,
Martyn
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| Posted by: Martyn@Betfred at January 2, 2007, 10:52 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Hi all,
I have received a couple of emials over teh short New Year break which I will get onto now but I have also heard from our support team who have issued the following statement...
Betfred apologises for the mix up regarding players accounts This was caused by an admin error which we believe to have now been rectified.
All payments should now have been sent If any player has still not had their funds returned and an email received please contact support@betfredcasino.com
I will also forward those that have emailed me to make sure that all is now sorted.
Regards and a Happy New Year To All!
Martyn
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| Posted by: Neodata at January 1, 2007, 9:18 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Friday: 140 Euro cashin (got the Bonus of 140 Euro)
Saturday: wagered above 4200 Euro, cashout of more than 500 Euro requestet
Today: Money hit my Neteller account
So I have nothing negative to say about, instant Bonus + fast cashout (as it was weekend and new year). In fact, I think that I'm going to deposit there and play till I bust or make a big win ^^
Sorry for those who didn't get their money, and I know my text sure looks like an advertisment ...
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| Posted by: cipher at December 30, 2006, 12:58 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by anysuited
Good to see that things going this way.
However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.
Hi Anysuited:
I hope you'll be paid as well but would you keep us informed either way?
Have a good one.
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| Posted by: anysuited at December 29, 2006, 3:59 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Good to see that things going this way.
However, I won't consider this issue as resolved until I get paid. 4 e-mails to the support, no replies and account still blocked. Hope that the e-mail to the affiliates address will help.
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| Posted by: tencardcharlie at December 29, 2006, 3:21 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by Martyn@Betfred
Hi all.
This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.
Good to see that things get sorted out.
However, don't forget that there are probably lots of people who are affected by this that doesn't read this forum, so you guys will need to contact them by other means so that they can get their cash.
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| Posted by: henryVIII at December 29, 2006, 7:34 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
BTW ... the title now suggests that it was all a silly muddle cheerfully resolved as opposed another case of their proven modus operandi to defraud players repeatedly.
Shouldnt folk be aware of what they try to do?
Just my thoughts.
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| Posted by: henryVIII at December 29, 2006, 4:34 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by cipher
Hi Henry VIII:
I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdrawal I'm paid in quick order and never with an excuse of any kind.
Good to hear from you Henry.
Have a good one.
Cipher
I am happy you have enjoyed good luck there Cipher, and not just at the tables!!
They hate paying bonuses once they have been earned (which is ironic considering he calls himself The Bonus King !!). BetFraud is possible a more fitting monicker.
Thanks for the regards.
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| Posted by: pangloss at December 29, 2006, 12:31 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by aka23
Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?
No, you will have to beg and plead your case on every single occasion should you fluke a win at Bet Fred using a bonus. Having regard to the rapidly mounting compalints being filed on several other Forum boards the "bonus abuse" email has become standard Bet Fred fare.
Such a practice is a measure of the contempt in which Bet Fred holds it's customers. I for one are not a little bit surprised.
...
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| Posted by: aka23 at December 28, 2006, 10:27 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
It is good that players are now being paid. However, there are still many unanswered questions. Why did this happen in the first place? In the future, will a significant portion of players need to contact with Jackie or Martyn at BetFred to be paid their winnings? Or will BJ players consistently be paid without issue?
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| Posted by: cipher at December 28, 2006, 10:22 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by henryVIII
Just like with the intercasino thread.
Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.
Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.
Glad all the frustration and anger of the customers can end now finally. Always good to see.
Hi Henry VIII:
I cannot speak to the bonus situation Henry as I do not play for bonuses at all. But I do know that I've never ever had even as much as a slow pay from BETFRED. If I put in for a withdraw... | | Read Entire Entry |
| Posted by: henryVIII at December 28, 2006, 8:44 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Just like with the intercasino thread.
Try dozens of emails, phone calls, etc with the company itself and you get flatly refused, ignored, account locked, etc
But post a complaint on a public forum and in a flash the company is running round to do a complete U-turn on weeks of so called "final decisions" and start profusely apologising.
Just wish companies would be as considerate in responding to customers themselves rather than public forums.
Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.
Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost so... | | Read Entire Entry |
| Posted by: murdock at December 28, 2006, 7:43 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
hi I fired off another email and have now been paid. My email wasn't to the contact here, but it looks as if his presense has changed things.
Thanks Lee
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| Posted by: Martyn@Betfred at December 28, 2006, 6:32 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Thanks Cipher, I would have been here a lot sooner if I had replied to the activation email so many months ago. I got in touch with Bryan earlier who sorted me out.
Thanks also to him.
But the offer is open, send me any issues on this matter and I will get onto it. I am off work tomorrow but back in the New Year on the 2nd. If you cant wait that long get in touch with our customer services department and they should know, if not Jackie knows all about it.
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| Posted by: cipher at December 28, 2006, 6:28 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by Martyn@Betfred
Hi all.
My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.
This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.
We do have a reputation to up hold here and we pride ourselves on it. I will do my ery best to right any wrongs.
Please forward me as much info as possible and I will get on the case for you.
This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.
Speak soon,
Martyn Beacon
Affiliate Manager
Betfred.com
As you can well imagine your prompt attention to this s... | | Read Entire Entry |
| Posted by: Martyn@Betfred at December 28, 2006, 6:05 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Hi all.
My name is Martyn and I am the affiliate manager for Betfred. My main role is to work with people like Bryan and also to participate on forums such as this to help out and spread the word.
This is not something I can actually sort out myself but if you have been affected by this, please email me on affiliates at betfred dot com and I will work with our CS team to sort out any issues you have on this matter.
We do have a reputation to up hold here and we pride ourselves on it. I will do my ery best to right any wrongs.
Please forward me as much info as possible and I will get on the case for you.
This is my first post here and ok not in the best of circumstances but it was nice to meet you and hopefully I can become more active here.
Speak soon,
Martyn Beacon
Affiliate Manager
Betfred.com
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| Posted by: tencardcharlie at December 28, 2006, 3:01 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
This should be good news for me, as I played there and lost the deposit and bonus.
So I'm going to turn myself in for bonus abuse and request them to send my 100£ deposit back.
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| Posted by: vinylweatherman at December 28, 2006, 1:01 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
This is getting ridiculous. Now playing VP gets the brush-off. Seems that anyone who wins and withdraws gets their accounts locked.
Either an explanation from the casino or a roguing is called for. If they don't want people to play BJ then put it in the damn T & C!
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| Posted by: murdock at December 28, 2006, 12:10 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
happened me too, same standard email playing ideo poker and winning above deposit+bonus.
Have emailed them no response. Anyone had a response yet?
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| Posted by: Amigo at December 27, 2006, 11:37 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Happened to me too today.
Deposited £100 got £100 bonus. Met Wagering playing blackjack. Ended up withdrawing £300 only to find an email from them a few hours later saying my account has been closed and original deposit refunded.
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| Posted by: anysuited at December 27, 2006, 5:43 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
The same thing happened to me. Made some profit while clearing the wr (BJ), and they returned only my deposit while withdrawing.
The thing that they retunded your bonus+winning brings hope, but they still haven't replied to any of my e-mails.
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| Posted by: pangloss at December 25, 2006, 12:27 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Merry Xmas everyone. I got this email back this morning:
"Hi XXXX,
Thank you for contacting Betfred Casino.
Please accept my apologies for the mix up on your account. I’m not quite sure how this has occurred but please be assured that your account has been re-opened and your funds returned.
Should you require any further assistance please do not hesitate to contact us again.
Kind Regards
Jackie
Casino Manager
Betfred Casino and Poker"
The outstanding $440 has indeed been credited to my NeTeller account. Given comments made by others as to the good reputation of BetFred I am willing to accept some sort of error has occurred. Just how such an error could possibly happen I am not going to worry about on this day of all days.
I have a sneaky feeling a whisper in some one's ear did the trick - so if anyone from this board went into bat on my behalf then season's greetings to you m... | | Read Entire Entry |
| Posted by: Trezz at December 24, 2006, 9:26 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Quote: Originally Posted by spearmaster
Slow down, guys.
BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.
Get the details and find out what happened.
I agree with spear on this, too much reputation to lose for such a pissy little win. I think there is more to this than is being let on.
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| Posted by: spearmaster at December 24, 2006, 4:55 pm | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
Slow down, guys.
BetFred is also the official gaming partner of Manchester United. Fred Done, the owner, has a reputation for fairness.
Get the details and find out what happened.
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| Posted by: Dirk Diggler at December 24, 2006, 10:44 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
I must say I'm shocked by what they're trying to do. These guys are a high street bookmaker in the UK and I'm amazed they're trying to pull a stunt like this.
They used to have a rep on this board so hopefully Bryan will have some contact with them.
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| Posted by: pangloss at December 24, 2006, 10:28 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
I played standard BJ in the standard way - no live dealers.
The offending email is pro forma - it is something pre-prepared and sent as a part of the normal course of business. That it why I have done my best to alert the wider on-line gaming community of this organisation.
That they also promote a monthly bonus leaves me in head shaking disbelief. It is surely a trap to attract larger deposits per chance the player loses - or in the event of too many winners - the bonus abuse card is produced.
I have responded to the Casino seeking clarification of the term "bonus abuse" and promising to pursue the matter further until a satisfactory resolution is reached.
...
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| Posted by: mikepipe at December 24, 2006, 12:51 am | | Topic: Bet Fred complaint: resolved Forum: Casino Meister |
sorry, that was the wrong bonus. These are better:
Receive 100% match on your first deposit, up to £100*, with Betfred Casino. Plus, you'll receive a bonus of 25%, up to £50**, through our monthly reload bonus scheme.
The terms and conditions for this offer are as follows:
Bonuses will only be considered redeemed upon wagering completion or when your balance reaches ‘0’. If you make a further deposit before satisfying any of these conditions, you will top up your bonus fund before your cash balance, until you go on to satisfy wagering conditions.
Unless specifically stated otherwise in promotional material, bonus funds are added on the condition that you wager your total deposited funds (deposited funds + bonus awarded) at least fifteen times on non restricted games.
Wagering = 15 x (Deposit + Bonus)
Example: First deposit, you deposit £100 and receive £100 bonus funds.
= 15 x (100+100)
= £3000
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