| Posted by: Leonidas2 at January 19, 2007, 4:24 pm | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
Just one more thing. Isnt it obvious that Monaco Gold should pay me the whole 1000? Their customer service stated that the bonus is cashable. Additionally their terms dont mention the bonus being remover after cashing out.
Can anybody advise me how to get the money that belongs to me? Playtech doesnt bother to answer me and Monaco Gold wont negotiate. I would like to hear Casinomeisters comment. I would be ery thankful.
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| Posted by: Leonidas2 at January 18, 2007, 6:39 am | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
The biggest problem is that nobody helps me with this issue. Monaco Golds security/accounts just state that they will remove the bonus. Playtech has not even bothered to answer the 2 inquiries/complaints I have sent them. My only help could be Bryan.
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| Posted by: vinylweatherman at January 17, 2007, 4:43 pm | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
Quote: Originally Posted by thelawnet
I've played there two or three times, and the bonuses most definitely *are* cashable.
That seems odd, as when I last looked at the T & C it mentioned that the bonus will be removed from the withdrawal, which I interpreted as meaning it was non-cashable. This would seem to have been the case for a couple of years at least, and is the main reason I was not tempted to try them out (before I even found out that some players had issues with the group).
I will have to look again, as the UK shopping site (mutualnet) offers a bounty worth around Ģ30 just for signing up and depositing the minimum. As the shopping site also has non-payment issues, I don't join unless the casino also offers a great deal. I was never paid for using them to join Captain Cooks casino (They DO pay when I shop at DELL though, and ery quick).
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| Posted by: thelawnet at January 16, 2007, 11:53 pm | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
Quote: Originally Posted by inylweatherman
Fine example of CS Bullsh1t.
Monaco Gold bonus has always been non-cashable, so the CS should have known better.
I've played there two or three times, and the bonuses most definitely *are* cashable.
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| Posted by: vinylweatherman at January 16, 2007, 9:57 pm | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
Fine example of CS Bullsh1t.
Monaco Gold bonus has always been non-cashable, so the CS should have known better. Most of these Playtech bonuses turn out to be non-cashable, they tend to be beaten by leveraged play on a high ariance game, ensuring it is one of the allowed ones first!
One example would be gunning for the 3OK or Straight Flush on Three Card Poker Pair+ and meeting remaining WR with small slots bets. Playtech slots do seem to keep you going for ages. Usig Roulette of Blackjack is no longer a good idea for beating the bonus, especially at this group who will use it as reason to oid the winnings.
As for terms, it is buried in the banking guidance under withdrawals. To get the cashout to work in playtech you have to enter the amount of funds less the bonus. In your case of ending with 1000 Euro, you should enter 700 (1000 less the 300 bonus), and the cash-in will work. As soon as the cash-in is accepted, the remaining 300 will anish and the balance will be set ... | | Read Entire Entry |
| Posted by: Leonidas2 at January 16, 2007, 7:02 pm | | Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister |
Opened up an account with Monaco Gold casino. I was offered a 200% bonus (deposit 300 and receive 600 bonus). Asked the customer service rep in Monaco Goldīs live chat (inside the casino software) if the bonus is cashable. She told me it is.
I played and met the wagering requirements. Ended up with 1,000 euros and went to cash it out. Cashing out did not work so I sent their security an email asking them to fix this problem so that I can withdraw my money. To my BIG surprise they told me that the bonus is non cashable.
Not even their terms and conditions mention the bonus being non-cashable or removed after meeting the wagering requirements. Not that this even mathers because I was told that I can cash out the bonus.
I have contacted Playtech 2 times within the last month, without receiving any reply. I cant let Monaco Gold get away with my money by braking their own promise. Can somebody help me with this problem?
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